Tikona Digital Networks Complaints & Reviews

Address: Mumbai City, Maharashtra

Website: Forum.tikona.in

I have been using Internet since 3 October 2016. Now I want to disconnect it because it's not working properly there is more connection problem. And I have been requesting for disconnecting my internet but they are not disconnecting it. I have contacted customer care team on[protected] but they are not disconnecting and asking the same question for disconnecting from yesterday 9march again the line is always busy. They are not even responding to our complaints. I'm warning now to disconnect it today itself.I'm not gonna pay any money, as I was requesting for disconnection from January. My user ID is [protected].
I Hope u will not send any remainder for billing because I haven't used it as it was not working at all, my router is closed and I have removed the Tikona wire from it .

So kindly disconnect it today.

Thank you.

Apr 14, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Mar 12, 2017

Updated by Abdul Zubair Im always complaining for disconnecting my internet connection, but the service is not Disconnecting. They are always sending Bill's. I'm always saying that Im not gonna pay any money as I didn't used it. They will be asking reason for disconnecting, after informing also they are not disconnecting it. Tikona service team is not working properly . You are not responding to our complaints Also.

My user ID is [protected].

Customer care team is always busy with another call, I want you to disconnect it today itself and Im not gonna pay any bill.

So disconnect it today itself.
Thank you.

Mar 13, 2017

Updated by Abdul Zubair I'm always remainding u to disconnect my internet connection as it is very much irritating service and not even working from 10 days.so I haven't used it this month and ((I'm not gonna pay any charges.)))

My registered Mobile number is not working, they are asking to give disconnection request by that no.only other wise they will not disconnect it . I'm sending you Mails every day but ur not responding to it not even disconnecting it.

This wasn't we expecting from ur Tikona team or service. it's seriously worst service.I would like to request people not to take this connection because it's very much irritating and waste network .

This is the last time I am requesting for disconnection. Next time I will directly give a complaint against your service .

My user ID is [protected].

I removed ur connection from my router as it's not working at all.

Verified Support

Mar 14, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Shakeel,

Greetings from Tikona.

With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same.

Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id.

For any further issues/queries, please contact us on our Customercare number[protected].

Regards,
Tikona Care.

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Website: www.tikona.in

This is krishna, i was a Tikona customer with UID [protected], i had settled my account back in September 2016, also received a confirmation message that the rental has been stopped, I also have the confirmation call recorded saying no due. Despite all this, I'm receiving threatening calls and messages from Tikona saying that i have to pay some amount in 2 days else they will go for legal processing. They are wasting my time and causing mental stress, Please help me in this regard, Thanks

Apr 24, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Mar 10, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Chaitanya,

Greetings from Tikona.

We have checked and found that your account has been terminated as per your request.

Post devices recovered from your premises, full and final settlement amount will be concluded.

Regards,
Tikona Care.

Verified Support

Mar 24, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Chaitanya,

Greetings from Tikona,

We have checked and found your account has been terminated as per you request.

As Full & Final Settlement has been concluded no dues are pending for your account.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care.

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S

shwetaGB

from Bengaluru, Karnataka

Mar 10, 2017

I have been using Tikona I had asked to transfer my connection to some other person my consumerID:[protected]. They have closed my connection instead of intimating me and charged me for their connecting device, which they had to collect it I have not even been informed about the device return nor closing of connection instead they billed me 3000Rs and I did not even know about that i dint even get any email. They have lodged the complaint against me in Delhi hight court. One day I get the call from number [protected] saying my case has been send to delhi court If I don't pay the bill amount of 3000 I will be issued warrant and today is its hearing. After i paid I called Tikona and I get to know that it is their mistake and If I call and raise the complaint they keep on telling that they'll resolve my issue in 48 hours.Every time I call I get to hear the same answer. It is not addressed yet. If its is not addressed I will file a complaint against Tikona in consumer forum.

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Tikona Digital Networks Customer Care's response, Mar 25, 2017

Verified Support

Dear Ms. Bhat,

Greeting from Tikona,

Your account is terminated as per your request and also device is recovered from you premises.

Refund of Rs. 1, 892.15 will be delivered at your premises within 20 working days through cheque.

For any further issues/queries, you can contact us on 1-860-3000-3434 or you can reach us at forum.tikona.in

Regards,
Tikona Care.

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Address: Pune, Maharashtra, 411045

Dear sir / madam,

I am regular user of tikona broadband connection since 2011. Due to shifting of location towards other opportunity, i want to disconnect tikona broadband connection.

User id - [protected]

I had also initiated cancellation process through tele-phone to tikona cutomer care. Deactivation request number is 1-[protected] (As per tikona customer helpdesk)

I wish to disconnect tikona internet connection with immediate effect.

Request you to kindly do the needful on urgent basis since i'm moving out my current location where connection is there by 15th march 2017. Request you to collect any modem or any instrument which is belonging to tikona on or before 15th march 2017 since i will not be available after that.

Thanks and regards,
Ajinkya a. Nagare

Tikona Digital Networks customer support has been notified about the posted complaint.

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Address: Surat, Gujarat, 394210

Website: TIKONA

We were using broadband services from tikona but when we experienced complaint with connectivitthen we lodged complaint to tikona. The service person came to us & told that there will be problem with the connectivity in future also due to tower not appropriate for our building. We were shocked as the renewal was nearby for the same. Hence we have registered complaint again for disconnecting the connection, they then continuos called for the problem & we every time told of whatever was the complaint.
Now, before two days of renewal due date tikona person from customer care told of auto renewal on 26/02/2017(which we have never told for) hence we need to call for discontinue of the services. Hence, we called on 25th & told straight forward for discontinuation for the services but still they kept on calling only asking as how is the connection. . . . .So we always told connection is there & why is the services still continue but they did not replied & cut the call everytime.
Now, they are asking for payment as autorenewal has been billed to us & it is showing pending.

My question is that, if i have already called & told for discontinuation of services before renewal date as guided, then why they have billed to us. And why they have called to me for is the connection proper or not. . . . . .If any one asking of only as the connection working or not then what a person will tell if it is working, obviously he will tell it is working. . . . . . .But never called for discountinuation of the services or nor have i told to continue the services.
Request to look into the matter.

Apr 18, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Mar 09, 2017

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your registered contact number or Tikona Service ID.

Request you to provide the required details at the earliest to look into your concern and provide prompt resolution.

Regards,
Tikona Care

Verified Support

Mar 12, 2017

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

This is a gentle reminder to follow-up on your concern listed on Mar 9, 2017 . Kindly share your details with us for further assistance.

Regards,
Tikona Care

Verified Support

Mar 14, 2017

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We have not received your information; hence we consider this case closed from our end.

We now request you to share your detail on our official Tikona Forum - forum.tikona.in

Regards,
Tikona Care

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Address: 560029

After complaining several times not got any resolution and i am getting threatening calls,

Some lady called and she is very rude on call, is it the tikona policy very rude and unprofessional?

I stopped my services 8 months ago that time these cheaters did not close account and they keep on sending the bills, which is openly cheating and now that lady misbehaving on call, This is my second complaint on the same issue against the tikona.

I do not want any call from now onwards, Please refund my money thats all.

Earlier i sent all details even though they are harassing me again and again.

User ID: [protected]@gmail.com

User Id - [protected]

Took subscription on 18/03/2016 and paid 3000/-

First e-mail I got in 2nd month and that date is on - 19/05/16

I got one shocking email that 3234.37 is due on 22nd May 2016., it doesn't make any sense that you have already paid 3000 and after that, you are getting emails stating you have to pay again.

Details of your Tikona WI-Bro Service Account are - BAN –[protected].

Again on 27/05/16 another mail due payment for - 3234.37

3rd e-mail I got on 08/06/16 bill is overdue for - 2375.62

04th email I got on 16/06/16 bill is overdue - 2375.62

22/06/16 suspension alert I got it means services disconnected forcibly it should be completely disconnected.

on 10/08/16 I am getting email that bill over due 4371.67 as I already called and informed them in the month of may & June that I have paid 3000 and i am not getting services more than 3 weeks I did follow up but no resolution given. so i asked them to disconnect and give my money back after that they stopped responding and that technician had the password and he is not at all picking my call. I got cheated with tikona service provider and now these guys are harassing me to pay 4972/- or they will file legal against me with no reason its open cheating. My request you to please ban this Tikona services these guys are blackmailers.

These guys are telling me I have used data I strongly disagree.

I want my money back as I have not used their poor services
They have given my details to some other customer might be that technician used that data and every month I am getting emails to pay.

I am not cheaters like these guys it is my hard earned money.

I am filing legal against these cheaters.

Tikona Digital Networks customer support has been notified about the posted complaint.

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Address: 560100

Website: www.tikona.in

I had paid for 3 months plan.I did not get half hour net properly...disconnecting more..not connecting issues..I raised complaints even they have not resolved.Even no use of net also raised bills after one month...Customer care replied that...no need to pay...after 3 months the bill was above 2000 rs..saying need to pay even without proper net usage.I raised request to disconnect for 3 times ...even they are not taking modem.
My Tickona USER ID : [protected]
Online request number is 1-[protected].
Please pick my modem because I want to return.

Apr 13, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Krishna,

Greetings from Tikona.

With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same.

Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id.

For any further issues/queries, please contact us on our Customercare number[protected].

Regards,
Tikona Care.

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Address: 600018

Website: www.tikona.in

My id is [protected] . I have stopped your services one year back. One of your representative Harishankar [protected] came to get the devices CPE and modem. I have not got any update after that.

With respect to the complaint i have given earlier
https://www.consumercomplaints.in/tikona-unauthorized-charges-on-bills-c1493462#...⇄

you have then started initiating the connection termination. Harishankar said i will receive closure details in two days after taking the devices and CPE. I still did not receive anything.

I have cleared all my bills until last year 2016 Jan. I need an immediate response on the connection status. And i should not get any more calls or messages as 100rs due for this month and all. Every month i was getting bills for 100rs. i should not receive it further.

When will i get the complete closure information? I do not need your services anymore

Tikona Digital Networks customer support has been notified about the posted complaint.

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Address: Ghaziabad, Uttar Pradesh, 201009

Website: www.tikona.in

I am requested to you disconnect the connection with immediate effect but you do not do this.
so that reason billing is generated with full amount i am unable to pay this that amount in any type of situation, this mail for your information, .

I already paid all the outstanding amount on 6-Mar-2016 and send a mail to Disconnect the services but they did't disconnect the services and again generated the bill on 7-Mar-2016.

ID-: [protected]

Apr 8, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Sengar,

Greetings from Tikona.

With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same.

Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id.

For any further issues/queries, please contact us on our Customercare number[protected].

Regards,
Tikona Care.

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Address: Mumbai City, Maharashtra, 560079

Website: www.tikona.in

I had opted for a connection on 18 jan 2017 from day one i had problems with internet connections i am facing internet fluctution in internet connection i have been complaining abt this problem to the company this people have been telling me to that they will solve it in 2 or 3 days till now the issue is not met. I had payed 3 months advance payment for the connection they are not providing a proper connection nor solving it. So i asked for refund on 4 mar 2017 taking a price for 44 days which i not used properly also or provide solution to the problem. Now they are telling me that i wont get a refund, i can go for disconnection they will not refund the amount. Their service is worst n customer service is terrible. I have all the call details n call recording of company ppl oly telling the issue

Apr 11, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2017

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your registered contact number or Tikona Service ID.

Request you to provide the required details at the earliest to look into your concern and provide prompt resolution.

Regards,
Tikona Care

Verified Support

Mar 08, 2017

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

This is a gentle reminder to follow-up on your concern listed on Mar 6, 2017 . Kindly share your details with us for further assistance.

Regards,
Tikona Care

Verified Support

Mar 09, 2017

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We have not received your information; hence we consider this case closed from our end.

We now request you to share your detail on our official Tikona Forum - forum.tikona.in

Regards,
Tikona Care

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B

Bhavin Kapadiya

from Rajkot, Gujarat

Mar 6, 2017

At the time of joining the service, company executive told me that you will get 4MBPS speed upto 250 GB, then you will get 1MBPS speed unlimited use...

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Address: Mumbai City, Maharashtra

Website: [email protected]

Not disconnecting my account even after complaining so may times since January, after saying the reasons also they are asking same question n reasons for disconnection...This month again they gave me a remainder for billing...Even though I'm not using it...From last 4 days there is no network and my router is off . From yesterday 5/3/2017 I'm trying to speak to customer care team but the line is always busy they are not speaking."Im informing u that I'm not going to pay bill of this month because I haven't used it."Here I'm again giving the reason for my disconnection, that Im the only one in my house using wifi, my usage is less so I don't want anymore n I'm going out for my vacation.
So I'm remainding u to disconnect the service as early as possible.

Thank you.

May 10, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2017

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your registered contact number or Tikona Service ID.

Request you to provide the required details at the earliest to look into your concern and provide prompt resolution.

Regards,
Tikona Care

Verified Support

Mar 08, 2017

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

This is a gentle reminder to follow-up on your concern listed on Mar 6, 2017 . Kindly share your details with us for further assistance.

Regards,
Tikona Care

Verified Support

Mar 09, 2017

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We have not received your information; hence we consider this case closed from our end.

We now request you to share your detail on our official Tikona Forum - forum.tikona.in

Regards,
Tikona Care

Mar 12, 2017

Updated by Abdul Zubair My user ID is [protected] kindly disconnect it today itself.I'm remainding u again that Im not gonna pay any money as I haven't used internet. Tikona service is very bad.

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J

Jeenamary

from Chennai, Tamil Nadu

Mar 6, 2017

Facing the same issue here. Tikona is simply not disconnecting my connection. They are just a bunch of cheaters (Tikona user id : [protected])

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Address: Mumbai City, Maharashtra, 410206

Website: https:selfcaretikona.in, [email protected]

In the month of january 19th 2017 tiona had installed their device for broad band internet connection.

The quality of installation was very poor, causing ingress of mosquitos, a serious health issue,
Inspire of repeated reminder has not been rectified by takoma.

After 4days the system become totally defunct, the even the home page was not displaying there by making to unable to seethe same.
The system status was the sae till today.

On razing complain auto sms or email was generated advising speed test of the system. As the home page was displaying speed test was impossible.

In the mean time everyday three or four times sms are sent without attending to our request for removal of the system.

+3 photos

Tikona Digital Networks customer support has been notified about the posted complaint.

Mar 06, 2017

Updated by Mrinal K Mukhopadhyay iT APPEARS THAT POLICY OF TIKONA IS TO SOMEHOW INSTAL A SYSTEM, IF IT WORKS O.K, IF IT DOES NOT WORK ALSO THERE IS NO PROBLEM FOR THEM, THEYWILL FORCE THE CLIENT TO PAY FOR THE THEIR DEFUNCT SYSTEM.
THEIR IS NO CUSTOMER CARE, WHICH IS REPLCED BY IRV[protected], WITH ONLY ONE OR TWO OPTIONS.
TIKONA DOES NOT HAVE COMPETENT PERSONS TO SERVE TEIR CLIENTS. UNDER THESE CIRCUMSTANCES TIKONA SHALL BE ASKED TO WINDYUP THEIR BUSINESS.

Verified Support

Mar 08, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Kanti,

Greetings from Tikona.

We would like to inform you that resolution of your technical complaint is in process and once the issue gets resolved will update you accordingly.

Regards,
Tikona Care

Mar 12, 2017

Updated by Mrinal K Mukhopadhyay Dear Customer care Tikona,

Please go through my compaints.
1. our personnel has shown very poor workmansjip during installation of your system, damaging thr net provided om the windows for protection against ingress of mosquotoes. More over cble as been brought inside room through sliding rails of he window panel making closure o d window impossible,
This is causing serous medical issues
in spite of my repeated reminders, till today no action has been taken at your end to attend to this issue and
resolve the same.

2. you have not responded our queries or request since end of January .2017.
Now that we raised complaint, you are replying now. We are afraid had we not raised complaint we would never got reply from your end.
3. After checking we find that your system often goes out order, so we are not using your system.
4. Even though there is no record available at your end regarding usage by our end, you are claiming payment for serves provided during that period your system was defunct.

The above indicates that unethical business practices are adopted by your organisation.
So remove your system and dis-continue your services with immediate effect.. .
.

Mar 12, 2017

Updated by Mrinal K Mukhopadhyay In spite of our repeated reminder for discontinuation of their internet services and removal of their system, they are ignoring our request and keeping their system isntalled and raising bill for the defunct system/.

Verified Support

Mar 20, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Kanti,

Greetings from Tikona.

With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same.

Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id.

For any further issues/queries, please contact us on our Customercare number[protected].

Regards,
Tikona Care.

Mar 27, 2017

Updated by Mrinal K Mukhopadhyay on 25th March, 2017, at about 5:00 P.M. sent two persons to recover their bill of 1204.27.
When told them we are not using tikona broadband services, then why we have to pay this bill.
and how this bill has jumped from 407 to 1200, after 15th March 2017,
and told them to remove their system immediately,
They talk to their supervisor and told me that they will take back their system provided we pay them rs, 500/-
I told them I will not pay them any amount, as I have not used their system and their system is defunct since installation of the system and we do not want to use their system because of bad installation of their system causing ingress of mosquitoes inside our bed room posing critical medical issues.

They told me that without getting payment od 500.-,

Finally I gave them Rs. 500 to get rid of their of harassment of tikona,

they gave me receipt of the same indicating final, photo of the same s attached herewith,

. .

Mar 27, 2017

Updated by Mrinal K Mukhopadhyay FROM THE BILLPAYMENT ON 25TH MARCH 2017, IT CLEAR THAT TIKONA HAS NO BASIS OF RAISING AND THEIR BILL IS FICTIOUS.
ON 27TH MARCH 2017, THHEIR WAS A CALLL AND SNSS FORM TIKONA, INFOMING THAT I HAVE MDEINLINE PAYMENT OF RS. 500/-.,
HER WAS A PHONE CALL FROM TIKONA INFORMING THAT WWHTHER I AM U=INTERESTED FOR UPGRRATION OF SYSTEM,

I HAVE INFORMED HER THAT THE TIKONA BRODBAND SYSTEN IS ALREADY REMOVED FROM MY HOUSE.
AAND THERE IS NO QUESTION O[censored]PGRADATION OF THE SYSTEM,

THE BILL FOR MEDICAL EXPENSES INCURRED DUE TOMEDICAL ISSUE RELATING INSTALATION OF THEIR BRODBAND SYSTEM WILL BE FURNISHED AFTER COMPLETION OF TREATENT.

Apr 08, 2017

Updated by Mrinal K Mukhopadhyay THIS TO INFORM TIKONA THAT BECAUSE OF THE MEDICAL ISSUES WITH THE BAD AND UNPROFESSIONAL ISNTALLATION OF THEIR SYTEM, MY SOSN HAS INFECTED WITH SKIN INFECTION FOR TREATMENT FOR WHICH WE HAD TO VISIT VELLORE FOR TREATMENT.
FOR WHICH WE HAD SPENT SO FAR SPENT RS. 2000/- FOR MEDICIN BESIDES TO AND FRO CHARGES FOR VISTIGN VELLORE.
THE ACTUAL EXPENDITURE MAY INNCREASE TILL MY SON IS CURED OF SKIN DISEASE.
IF TIKONA IS PROFESSIONAL ORGANISATION THEN IT IS EXPECTED THAT THEY REALISE THE MISTAES THEY HAVE COMMITTED FOR AGRESSIVE AND UNPROFESSIONAL INSALLTION OF HTEIR SYTEM, AND THEY SHALL SOTP THEIR TACKTICS FOR HARASSMENT OF INNOCENT PEOPLE BY SENDING FALLS SMS, AND FORCE FULL INSTALLATION OF THEIR SYSTEM AS SOURCE OF EXTRCTION OF MONEY FROM INNOCENT PEOPLE.THEIR SYSTEM
IN MY CASE, THEY HAD INSTALLED THEIR SYSTEM WITHOUT M PERMISSION. IN MY PROFILE, MY MIDDLE AMD LAST NAME IS WRPMG, EVEN MY RMAIL ID ALSO WERE WRONG.
SO FAR, THEY HAVE CLLECTED FROM ME RS.1100 FOR THEIR DEFANCT SYSTEM.

.

Jul 17, 2017

Updated by Mrinal K Mukhopadhyay I have not received any response form Tikona to my complaint dated 31st March 2017 and April 8 2017 .

It is therefore requested that Tikona shall respond to the complaints referred above, immediately.

Delay in resolving this long issue and settling of the financial matters shall be fully attributed to Tokona, .

Jul 21, 2017

Updated by Mrinal K Mukhopadhyay THE ISSUE NOT YET RESOLVED.
THIS ISSUE WILL BE TAKEN UP WITH APPROPRIATE AUTHSOIRTY.

Jul 23, 2017

Updated by Mrinal K Mukhopadhyay THE COMPLAINT IS NOT YET REOLVED. RESOLVED- IS ONLY TO INDICATE THAT THE FORUM HAS INFIRMD TIKONA REGARDING THE COMPALINT.

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Mrinal K Mukhopadhyay

from Navi Mumbai, Maharashtra

Mar 8, 2017

To day at 17:58, you have inform us the technical problem has been solved.
While we have to check the same. you accept the fact that the system you installed was in defunct condition since 27th jan 2017.

At the same time you have given SMS for payment of over due payment of Rs. 471.77, otherwise you may not be provide uninterrupted service. Please clarify whether you expect that we have to pay for your defunct system.
.In this regard I would like to inform you that we don't want to continue with your services because of lack of services and medical issues related to bad installation of your system by your personnel..

we are therefore request you once again to remove your installation immediately.
Best regards,

Mrinal Kanti Mukhopadhyay

client id:-[protected] .

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Mrinal K Mukhopadhyay

from Navi Mumbai, Maharashtra

Mar 31, 2017

This to inform Tkona that their system has been removed from my house by their team on25th March 2017.

And your team has declared that the amount they have collected from us is the final bill from their side.

Tikona shall understand that their system were defunct since two days after installation and we were not using their broadband system. Hence they have to return us back Rs. 500/- illegally collected from us by their team., either through post office or through money transfer to bank,

Under the above circumstances no more visit of their personnel are required to visit our house.

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Address: Mumbai City, Maharashtra, 400078

Website: [email protected]

Company has a policy of asking waiver for non usability period which has to be asked after billing has been generated. due date of bill was about to over when I got called from tikona accepting waiver of 50% bill and suggested me to go for prepaid plans and asked me to deposit 1175 rs. (175 for due amount and 1000 for migration). the all stuff has been made on 24th feb 17. 26th was last date of payment of bill or else new bill will be generated. so I contacted customare care and got assured that waiver has been made and plans will be migrated once you make the payment. I made the payment through airtel money though in airtel apps the transaction was successful but in tikona the transaction was failed and hence I waited for next day i.e 26th feb'17 for updates. I was getting n nos. of call and messages from tikona for clearing my dues. so I contacted customare care informed that my transaction was failed when I paid through airtel money what further shall I do for which they informed me that In there website no details of payment has been made and so I need to contact with airtel money and I need to make payment of my dues amount. I though the amount with airtel money will get reversed and so I treid making payment with paytm .twice the same error happened on online transaction with paytm also .for that I again contacted high official of tikona for which they assured me that if excess payment if made by you will be refunded to you. and getting assurance I made another payment without using third party website and it shown me that transaction was successful and after a day I got confirmation from the tikona that another two transaction of Rs.1175/- also was made successful.

Hence I ended up paying 1175* 3 =Rs.3525 extra. I mailed to customare care for refund of extra amount paid by me for which tikona executive first told me their is no policy of refund and after so many mail and telecon they agree for refund.

now the issue is that tikona is telling to fill the charge back form from the originating bank and the excess amount will be refunded to me.
I informed several time that I had made payment through third party website by adding money from yes bank credit card for which tikona executive asked me to get the information of money refund from the paytm and airtel money apps. we can't do anything with reference to third party payment.

Now they are delaying my refund process and now they are creating dispute on refund amount. Instead of refund amount of Rs.3525/- they are telling I have a credit of Rs.3210.01/- excess in my account.

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Apr 8, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Mar 05, 2017

Updated by sanjay170 My user ID is [protected]

Verified Support

Mar 08, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Gupta,

Greetings from Tikona.

We would like to inform you that resolution of your complaint is in process and once the issue gets resolved will update you accordingly.

Regards,
Tikona Care.

Verified Support

Jun 11, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Gupta,

Greetings from Tikona,

As per the telephonic conversation, your billing related query has been resolved.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

Jan 19, 2019

Updated by sanjay170 I had not received the amount from Tikona till date

Jan 19, 2019

Updated by sanjay170 Sorry I mean to say I had received partial payment after deducting all the dues which Tikona had promised for 50% waiver.
After the so much interaction I was fed up and was irritated of calling Tikona and unfortunately I ended up reviewing from Tikona. As for me the amount was less but harrasment and time lost was much more than that of money.

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Address: Mumbai City, Maharashtra, 421501

Website: Tikona.in

To whom it may concern,

I am one of the frustrated and highly inconvenienced Tikona customer. These people have ensured being a continuous pain since last September (2016). Firstly their services starting inturrupting and gradually stopped. My complaints were never followed up, and they always called during the time I specifically informed that I was unavailable throughout the week. They conveniently do not contact through emails which seemed the middle way out and ultimately left me with a frustrating internet service all the time.
I contaced through all the means, social media messengers, emails, to which we only get the system generated emails with some complaint numbers which are never follwed up by them. Their customer care(claiming to be 24x7) do not respond after 7. And most of the things are managed on IVRS, which are again frustrating during such times.
SO MY POINT IS, THESE PEOPLE ARE NOT APPROACHABLE AT ALL.

My complaint was conveniently ignored and still I paid the September month's bill. October came and the service continued to be horrendous, until a day, someone in my neighborhood informed that they have removef an operating tower in my locality. This is ridiculous as they didnt bothered to inform me of this as a paying customer.
SO THE POINT HERE IS, CHEATING

After much follow up, I refused to pay further bills from October onwards, to which they are chasing, but not bothered to further action my complaint. Somehow, upon inbetweens communications, they processed to cancel my connection finally, in the month of January this year.
Further these guys are now chasing for the the unpaid bills, which I morally refuse to pay as I haven't received the service against that. I tried to complain with every authority at their's, but these people just take the things seriously and just follow their own rules.

I REFUSE TO PAY ANY FURTHER COSTS TO TIKONA.

Apr 11, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Mar 06, 2017

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your registered contact number or Tikona Service ID.

Request you to provide the required details at the earliest to look into your concern and provide prompt resolution.

Regards,
Tikona Care

Verified Support

Mar 07, 2017

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

This is a gentle reminder to follow-up on your concern listed on Mar 5, 2017 . Kindly share your details with us for further assistance.

Regards,
Tikona Care

Verified Support

Mar 08, 2017

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We have not received your information; hence we consider this case closed from our end.

We now request you to share your detail on our official Tikona Forum - forum.tikona.in

Regards,
Tikona Care

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Address: Indore, Madhya Pradesh, 452001

Website: www.tikona.in

I have requested them to discontinue my broadband account on 15th Feb 2017 and I have already paid them till 26th Feb 2017.

At the time of disconnection, I asked them, do I need to pay anything or any refund in my account? They said nothing to pay as you are already paid till 26th Feb 2107.

Now on 2nd March 2017, they email me the regular bill of Rs. 862.50, SMS me that amount of Rs. 166.07 pending. Two different kind of communication from the company :)

When I asked them on hotline why those charges, they are telling me that since you canceled the plan we will charge for 7 days. Whereas i was 11 days overpaid at the time of cancellation and even they deduct 7 days, they should refund me for remaining 4 days.

Really, a loud company with un-sensible customer support guys, who will just read what is written and will never understand customers. This is what I get after being their customer for 5 years and somehow managing with their below average services.

Apr 8, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Chhabra,

Greetings from Tikona.

We would like to inform you that we have addressed your service disconnection request and on the basis of your request we have stopped charging you rentals for the service. If you wish you may still use the services anytime in future, you will be charged 2 Paisa / MB (excluding tax) with speed up to 4Mbps.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

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I had requested tikona to disconnect my internet connection (User id: [protected]) over mail to tikona on 7th feb on the following mail id :[protected]@tikona.in and also by calling so many times.
I got an automated reply from tikona from the following id : tikona. [protected]@tikona.in, informing me that my request no is 1-[protected]. And 1-[protected].
Also called to tikona customer care lots of time with 2-3 ticket numbers for disconnection.
I will be getting a call from tikona customer care to guide me with the disconnection. On 28th feb, i called tikona customer care again asking for update on disconnection.
However i was informed that i will have to wait for 7 days to get my disconnection done. They were asking same question why to disconnect though i have answered them lot of time.
Today i got one email that no bill charge is there from 17th feb 2017 though i requested for disconnection on 7th feb 2017.
There is no where mentioned about disconnection confirmation and device collection.

I am not using this tikona connection from past one month when i raised the first disconnection request on 7th feb 2017. Till now not hearing anything from there end. For me it is urgent as i am moving from this place, but these tikona customer care people are making fun of it and not seriously taking any action for disconnection. I never seen this kind of customer care behavior from any other company.
Can you take an action immediately and send disconnection confirmation email with sending your people to collect devices.

Apr 20, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Rout,

Greetings from Tikona.

With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same.

Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id.

For any further issues/queries, please contact us on our Customercare number[protected].

Regards,
Tikona Care.

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D

Deb2017

from Hyderabad, Telangana

Mar 12, 2017

HI Tikona
MY USER ID : [protected]
Thanks for sending the disconnection email with all the details after so much of disconnection request. But the number you have provided in the below email chain is not working.
"You can contact our authorized representative Mr. Kumar at [protected] to return the CPE/Modem & other Accessories."
This number "[protected]" is not working and says temporarily disconnected.
So are you providing this kind of disconnected number to the customers intentionally. I have mentioned your email chain below with the number which you have provided.
Can you please give me a correct number of your authorized representative from Hyderabad India only and who can be reachable.
I want it very urgently.This time please give correct number who belongs to Hyderabad India only.
NOTE: I am requesting for disconnection from 7th of feb and one month over where no action has been taken from your end. This is the final reminder.
_________________________________________________________________
Dear DEB
Service disconnections has been initiated for Your Tikona User ID [protected] as per your request.
You will not be able to use the Services now.
The account will be closed on receipt of CPE by the Company in workingcondition and settlement of all balance outstanding. Penalty/damages ifapplicable will be charged in the final bill towards breach of terms ofservice. In such an event including a case where the modems are deliveredby the subscriber in non-working condition the company would charge thesubscriber Rs. 1 500 per modem not returned or returned in non-workingcondition towards penalty / damages for breach of the terms of service.This is applicable for all plans.
We shall compute and intimate you within 15 days your final payableamount against above Service account. You will not be charged anyRecurring/Rental charges after the Final Bill period in which usage is seenor request for Service disconnection was registered (whichever is later). Afull month (as per Bill Period) shall be counted in case the usage/ requestis for part of the bill Period. Your Bill period is indicated on yourTikona Service Bills.
You may receive an interim Bill in this period if your bill cycle isalready due. Any recurring /rental charges after your Final Bill Period ifapplied in the Interim bill shall be waived-off.
You can contact our authorized representative Mr. Kumar at [protected] to return the CPE/Modem & other Accessories.
We thank you for giving us the privilege to serve you and we look forwardto your association with Tikona in future.
In case you have any query please write to us on < mailto:[protected]@tikona.in> [protected]@tikona.infrom your registered email id.
Regards
Customer Care
Tikona Digital Networks.

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Address: Vadodara, Gujarat, 390003

Website: tikona digital network

I have complained about resolving query as they putted my plan d grade service
as they have claimed that your area is non feasible ...but i want to ask that how can they do that as at that time i can able to get 4 Mbps inuff speed...now i cannot able to getdue to d grade 0.70 mbps sometimes and maybe some times loading problem of page... just plz help me out
uid : [protected]
[protected]
[protected]@yahoo.com
...i m in frustration mode plz do help me ...

Apr 4, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Mar 03, 2017

Updated by Riyaz Vhora They have putted my plan d grade service and also if we need customer technical support due to fixing problem then they told we can not do that you are on non feasible area we can not able to provide u service b4 putting d grade i was able to get 3-4 Mbps speed now i cannot do even login properly...plz help me out i feel dissatisfy...just help me out by providing proper service and satisfaction.

Mar 03, 2017

Updated by Riyaz Vhora uid : [protected]
[protected]
[protected]@yahoo.com
...i m in frustration mode plz do help me ...

Verified Support

Mar 04, 2017

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We would like to inform you that resolution of your complaint is in process and once the issue gets resolved will update you accordingly.

Regards,
Tikona Care.

Verified Support

Mar 04, 2017

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We would like to inform you that resolution of your complaint is in process and once the issue gets resolved will update you accordingly.

Regards,
Tikona Care.

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Address: Varanasi, Uttar Pradesh, 221002

Dear Sir

Kindly inform to you i have sent mail on date 28/09/2016 for Connection disconnect then after send mail on date 27/12/2016, 04/01/2017, 07/01/2017
20/01/2017 & 25/01/2017 . but he not disconnect our connection .

when i take this connection then tikona sale person say, i give good connection with better internet speed then after i open a shop for form fillip,
but i have not reach a good internet speed & connection then after many many call do for complain but company person say i dot it but speed & Connection not good, i do 01 year counting work for this company but same issue all over year, i have many registers complain in her call centre .

today this company send a demand notice, and i have problem how solve it...
Plz sir Help me

Regards
Sanjeet Jha

Tikona Digital Networks customer support has been notified about the posted complaint.

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Address: Mumbai City, Maharashtra, 400011

Website: Tikona

I did a very big mistake that taking a internet connection from Tikona.

I took the 10MBPS connection - Plan Name: ADBBM3M550,

User Id - [protected].

I noticed that I am not getting the expected speed.
You tube video is in buffering state.Images not loading, simple song cant be played online properly.

I requested Tikona on 26th Feb - (Request Number 1-[protected] )
that my net is not working since last 3 days, i got the answer that Technical engineer would visit within 24hrs, Next day man visited but he was not able to solve the issue which took more than 2 hours to do, after that he said tomorrow another engineer will come and he will solve your issue, and guess what no one came on the next day, instead of continues contact with the technical team.

In the evening, i got a call from your side that engineer will come on next day again and he will look for issue. Engineer came and did nothing, he just sat outside our house for 5 mins and went, i can show you because i have CCTV installed at my home and i can see it clearly he did nothing.he sat for 5 mins and went. this is what service you provide.

Your technical team which attends call are really worst, they only ready the scripted text and they don't know wht to say beyond that.

I have paid two months payment in advance, i want my money refund back or i will go through legal procedure because i have all CCTV clips, call records, mails and request details as my prove.

Worst Service!!

Apr 17, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Mar 04, 2017

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We would like to inform you that resolution of your technical complaint is in process and once the issue gets resolved will update you accordingly.

Regards,
Tikona Care

Verified Support

Mar 17, 2017

Tikona Digital Networks Customer Care's response Dear Ms. More,

Greetings from Tikona.

Kindly note, the technical issue reported by you has been successfully resolved.

Currently you are able to access uninterrupted services and no issue is observed in the backend.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

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Address: Pune, Maharashtra, 411037

Name: Girish Shinde
Tikona Id: [protected]
Account No:[protected]

I have raised a request for address change on 22/10/2016. Due to feasibility issue, it was not possible to shift connection to new address hence I have raised a request to close the connection.

On 24/10/2016, Mr. Nitin Patil (Collection agency name: ATS, ID: [protected]) had collected all the CPE/Modem and all accessories in working condition and given me receipt for the same and told me that all the procedures are done from my side.

Billing cycle for my account is 7th of every month and tikona collect advance rental. Connection was totally disconnected as on 24/10/2016 as there was no active device at my end. Hence, I am not liable to pay anything to Tikona. Also, I have submitted CPE/Modem and all accessories in working condition hence not liable for termination charges also.

In the month of Dec 2016 and Jan 2017, I have received call from Mr Harish ([protected]) asking about CPE/Modem and all accessories and I told him that same has been already collected. He then asked that do you have any receipt and I informed him I do have receipt if he want then he can come and check the same.

In the month of 13th Feb 2017, tikona send me bill of Rs 1500 for termination charges for not submitting the CPE/Modem and all accessories. I have contacted customer support and provided them all the relevant documents (Service Request No- 1-[protected]). Customer care told me that there is no due from your side and we will revert back the charges.

On 2rd March 2017, I have received mail from tikona that there are no dues from your side.

On 3rd March 2017, I received call from Tikona Legal Dept from number +91 [protected] threatening me to pay the bill or else we are sending summons. When I tried to explain my case call deliberately disconnected from Tikona side.

I again called customer care regarding the issue and customer care officer Mr Nikhil told me that I need to send mail. I told him that I have already sent mails multiple times with all the support. I asked him to provide Appellate authority no then he said that there is no such authority. Tikona do have appellate authority but only email address have been provided on site with fax number but customer care executive are not ready to provide information.

I have raised new service request 1-[protected].

Tikona is threatening customers to pay incorrectly charge bills and not taking actions against their default hired agencies.

Please note that I am not eligible to pay any dues to Tikona from 24/10/2016 and same should be acknowledge by them immediately.

Apr 4, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Mar 04, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Shinde,

Greetings from Tikona,

We have checked and found your account has been terminated as per you request.

As Full & Final Settlement has been concluded no dues are pending for your account.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care.

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A

Aditya Samudra

from Mumbai, Maharashtra

Mar 3, 2017

This is another bad from Tikona. Regular harassment of customers is the real business of them. Such complaints related to service providers should be resolved in fast track courts as it really gives frustration to the customers.

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Address: Kolkata, West Bengal, 700015

Website: www.tikona.in

I requested for a disconnection on 7th of the february 2017.But they didnt register my request. {Note that the billing cycle starts from 7th of each month and also I was not using the Net]
Then when I got a message on 13th about payment of the bill. I complained about it . That day they registered my complain. Then a spree of calls started - "Why are you disconnecting?", "Sir We have a offer!", "Blah! Blah!" . I told them I dont need any service, please remove my connection. Today as of 3rd March 2017 they haven't removed my connection plus they are continuously asking me to pay the bill.
I haven't used even a single GB of data of this month, so why should I pay the bill? and why are these people not disconnecting my service. I am so harassed by these people. They call nearly everyday. I tell them everyday, I don't want to use it. Still they are not processing the request.
I just want my service to stop. Also I wont pay even a single rupee.

Apr 11, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Mar 03, 2017

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your registered contact number or Tikona Service ID.

Request you to provide the required details at the earliest to look into your concern and provide prompt resolution.

Regards,
Tikona Care

Verified Support

Mar 04, 2017

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

This is a gentle reminder to follow-up on your concern listed on Mar 2, 2017 . Kindly share your details with us for further assistance.

Regards,
Tikona Care

Verified Support

Mar 06, 2017

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We have not received your information; hence we consider this case closed from our end.

We now request you to share your detail on our official Tikona Forum - forum.tikona.in

Regards,
Tikona Care

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J

Jeenamary

from Chennai, Tamil Nadu

Mar 2, 2017

Same issue here. I asked them to request my connection on Feb 27th. Now they asking me to pay bill for next month. And still no luck with Tikona disconnection. I have seen many other customers raising the same complaint against Tikona.

Tikona Digital Networks Complaints & Reviews

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Tikona Digital Networks reviews & complaints page 96

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