Tikona Digital Networks Complaints & Reviews

I had a tikona connection which i was using from many years, and regularlly i used to have connectivity issue last november 2016, and i had asked them to disconnect my connection but coustomer care request me that she will look ino the matter and it will be solved and give her a month time otherwise she will disconnect the connectio.n i made it a point to regular phone them for the problems in 20 days roughly 10 times their representive visted my place but next day the same problem used to arise. then i have requested them ti disconnect the connection but on hearing this over phone they would disconnect the line, now they have raised the bill of Rs 1800/- on me and sone local goons from delhi court are calling me phone no [protected]--[protected]------[protected] and many more nos and giving me threating and using abusive language and for that i have complained to tikona 3 times over mail - and when my lawyer is calling them they are not picking up the phone. please help me what to do

vineet
[protected]@yahoo.in
[protected]

I am an ex user ( From Virar ) of your tikona Wi-Fi services. Sadly due to very poor service contact and no co-operation I had disconnected the wifi cable from my router. As whenever I used to call up your customer care I was told the man will be here for repair and he didn't show up for a month. So I switched to other service provider.

Now after a month I am constantly harassed with multiple calls and repeated messages stating I have used the net; which I haven't. I have also been threatened to be taken to police and to court.

Just wanted to inform you about such lewd behavior of your employees. Look into the matter.

With serious disappoint I am writing this mail to you, and yes I refuse to pay the bill as its against my morals to pay for something I haven't used and after this bad behavior I'm sure no one would pay.

Hope you look into the matter,
Vedant Jadhav
[protected]@gmail.con
[protected].

Hi Tikona team

I did a very big mistake that taking a internet connection from Tikona. last week only I took the 10MBPS connection and same day I complained that I am not getting the expected speed. You tube video is in buffering state. I requested Tikona to disconnect my connection and provide the refund but its still not happened. If you read this message please arrange to disconnect and provide the refund.

Tikona ID [protected]

Hi, I have raised a request to change my registered mail Id but it is not completed. could you please let me know why it is still showing me my previous mail Id. my Tikona Id is [protected] also as per my knowledge I have raised this request 15 days back

I had requested Tikona to disconnect my internet connection (user id: [protected]) over mail to tikona on the following mail id :[protected]@tikona.in. I got an automated reply from Tikona from the following id : Tikona.[protected]@tikona.in, informing me that my request no is 1-[protected] and I will be getting a call from Tikona customer care to guide me with the disconnection. On 28th Feb, I called Tikona customer care asking for update on disconnection.However I was informed that I will have to wait for 7 days to get my disconnection done (I asked the reason for which, I got a rude reply telling that its the company policy). Also he informed that again I will be getting a call from some other Tikona representative. Today I got call from Tikona asking me the reason for disconnection. I informed them the reason and post that the tikona representative immediately disconnected the call without saying anything.

I am not sure why there is a delay from Tikona is disconnecting my connection. I am not using the Tikona network anymore and I don't want to end up paying money for a service which I am not availing.

Kindly disconnect my connection at the earliest and give me an email confirmation for the same.

Jeena
registered mail:[protected]@gmail.com

I have taken tikona subscription from 16th Feb 2017 and facing the network outage since last one week. I have filed around 2-3 complaints (latest 1-[protected]) on your IVR and also spoken to few of your tech guys ( varun kamble, pallavi, itshad etc etc) but havent got any positive response or resolution.

Writing this mail i am quiet frustrated with what has happened till date and this will surely change my views about the Tikona...

I am using tikona Wi-Fi broadband since a long time.And I have preferred so many my friends to have tikona Wi-Fi broadband but I have not get a good service from them.The Wi-Fi sign in page never comes and if it comes it does not catch speed I have checked my speed so many time.And there is a huge difference in payment the mn Nevers comes on time.This is to inform you that cut off your tikona urgently till tomorrow.

This is regarding the Worst Customer Service provided by Tikona. Especially it’s so called Floor supervisors.
This is a Sequence of worst customer service by Tikona.

• I had a account with Tikona in Jan 2016, which I closed after very very bad service. However took another account choosing to forget the previous experience. The account number for this is XXXX.

• I had called in Sep 2016 (around 18 Sep 2016) asking for my account to be cancelled from phone number-XXXXXX. I was transferred to another agent who tried telling me to keep connection, transfer it somebody when I clearly told that I am leaving country. After talking for some time, the customer service, finally told me that they would cancel my account.

• I called again on to confirm if its cancelled around 27th Sep from same number and was told it would be done. I told them clearly my phone would not be reachable.

• On 29th Sep 2016, I called again from a different number- XXXXXXX, as I was going overseas and surrendered my other number and told them to cancel the connection. I was told it has been done. I informed them to come and check and confirm if I need to pay anything as I cleared my bill and was told all is clear.

• I confirmed on the same day I am leaving the country now and the wire has been disconnected and the device in my home has been disconnected. I was told the device in my house is mine and no payment is required.

• I called again around 2nd and 9th Oct again from XXXXXXX to confirm if my account is closed was confirmed it was and nothing to pay.

• Since I somehow could not believe Tikona’s world class customer service, my family member kept calling to confirm if the account is closed from phone number -XXXXXX and YYYYYY and ZZZZZZZ to confirm if account is closed or not and any payment is due. This was entire month of Oct 2016.

• I called again in Nov 2016 to confirm if the account is closed and any payment due was told no payment due. I called from XXXXXX.

This is the part from where the bad customer service gets worst.

I had come down to India to attend a family death and I got a call on my phone number[protected] on 24th Feb 2017 from a lady Neha in Delhi saying he is filing a case in court at 3:00PM on behalf of Tikona. The call was received at 2:00PM. She said I have to pay Rs.1000 to Tikona immediately.

This lady was rude and was threatening on the call and was not ready to provide or listen to any details.

I called Tikona immediately from phone number XXXXXXX and a very nice customer service lady representative (the only helpful person at Tikona who should be immediately promoted) was understanding and helpful and checked my details. She looked into my account, asked me if I had ever called from a different number and took my previous number and checked that I had called from YYYYYYY around 18 sep 2016 to end my connection and I had called in Oct also. She acknowledge that it was a mistake and assured me it would be sorted, when I asked speak to a supervisor, she told me that tikonoa has no supervisor. (A lie). On insisting she transferred me to a floor supervisor Nazreen.

Worst Supervisor number 3 (Ranking backwards).
Nazreen spoke to me for 45 mins and assured me that it’s all mistake and I wont receive any more calls and it’s a mistake by collections department. She also checked with me on the devise which I clearly stated has been disconnected and was bought by me. Which she confirmed. She gave me personal commitment that it will be sorted. When I asked a written confirmation she said she can’t do it and this argument continued when the call was disconnected.

No call back from Nazreen till now.

I got a call again from Neha threating me at 4:00pm on same day. When told her that I have spoken to Tikona and Nazreen supervisor has confirmed the same, the lady Neha was rude, threating and said “Tikona will say like that, but you have to come to court now and get all these supervisors to court”.

I again called customer service and asked to speak to Nazreen and was told she is busy in a meeting, when I insisted, my was transferred to a Accounts supervisor named Chaitanya

Chaitanya – Worst Supervisor number 1 (worst of the lot).

Mr. Chaitanya straight away said you outstanding of 650 you have pay and kept repeating it like a parrot. In fact instead of trying to understand the situation he tried to blame it on me saying you have used it after disconnection call. You have to pay. Call disconnected.

I called again and spoke to a supervisor Harsh or some name like that.

Worst Supervisor number 2

This gentlemen is a copy of Chaitanya. Kept going around in circles, told me Nazreen has left for the day, he can’t see any records of my calls to them, infact Nazreen has left no notes regarding my 45 min conversation with her. He told me he cannot access any information and he can’t transfer to supervisors as there is no supervisor or manager above him. The only person who is great enough to talk to is Chaitanya. He told me Nazreen has left for the day. He said he has no records of my call to tikona before 29th Sep 2016. This gentlemen finally said he will call back after listening to all calls with call quality team and he cannot do anything right now.

Feb 27 2017.
I received no calls till Monday morning or any response from Tikona. I had to call back and this time I spoke to another supervisor Anil. The customer service agent transferred the call to him, without telling him anything about the whole issue. In fact he was looking for an information for me and transferred suddenly (another example of bad customer service and lack of call quality ethics)

Worst supervisor 4 (better of the lot, but basically gave false commitment like others hence made it to the list)

Mr. Anil, like other great supervisors at Tikona went first into same loop and gave same information about due amount of 650. Finally with lot of difficulty a brain wave hit him (which the agent I spoke to first on 27 Feb 2017 was able to do so effortlessly, guess it’s a matter of intelligence or lack of it) asked me if I had ever called with different telephone numbers.
When I told him the different number, he looked and hopefully saw the issue and told me he will get me a call back from his supervisor, since all other supervisors have not helped me he will get me a call back from his manager within 4 hours.

No phone call received till now. (More than 24hrs)

Feb 28 201.

At 1:20pm after waiting for more than 24hrs and no call received, I called again.

I spoke to a customer service agent Priya who when I asked to speak to Anil said legal calls have been stopped. On my instance she said she will transfer call to a new supervisor, shabaz but transferred the calls to Nazreen instead.

Nazreen told me she has sent an email to back end team and legal team and got a response saying my account has not been given to legal at all.

This the high point, so according to Nazreen, I mad and making up that I received a legal call for Tikona.

I as customer had to ask Nazreen what is the account number on the email she sent to her legal team and behold and the truth shall revel, she after talking to me for 45mins on 27th Feb, sent email with wrong account number. Infact the customer service agent who spoke to her was looking at right account, but when call went to Nazeen with even bothering to verify information and asking any probing questions (open or closed to understand customers problem, which are part of basic customer service training) assumed and gave wrong commitment and is very proudly informing me that she told me information based on what was showing on her screen. She was not even apologetic for the blunder she has done.

Things come out this. The first agent who initially transferred the call to Nazreen was able to probe and get the other account details through my phone number and check everything, while Nazreen did not even bother to gather information on customer issue from her own agent on customer issue and spoke and gave false commitment and sent emails for wrong account. Secondly assumed information flashing on her dialer (as per her) was the account I was calling for and spoke to customer for 45mins without checking with customer or verifying details. Shows lack of training or concern by supervisors.

Nazreen this time has acknowledged that she has some one above her as her boss and she would get me a call back in 1hr or 4hrs from highest authority.

Again no fixed call back time, wrong commitment since my initial call to them today was at 1:10pm. Its 3:23 pm. No call yet.

The matter is not about paying 650 or 1000 it’s about Tikona’s attitude and harassment and complete lack of apathy and displaying complete disgard of customer. Worst customer service indeed and badly hired and trained supervisors.

User ID [protected]
Sir, i have registered too many complaints and phone calls for taking regarding no connectivity, but every time they send a engineer and they will say simply we are having a access point and we will resolve in 24 hrs and they will close the complain has resolved and next day I'll start from first, this issue is going on more than 2 months no resolved at last I have changed to act broadband.when I'm having issue nobody called and now for bill paying they are calling many times daily and threatening me and speaking unwanted words to pay the bill of 1040.sir when I'm having problem no one called or resolved and now they are calling many times for bill, this is how they are treating customers, plz save me from this problem.i don't need tikona hereafter just cancel my line, for one day they gave me connectivity only for 2 to 4 hours and balance 20 hrs no connectivity, so I won't pay the full bill.i will pay only half bill and close my connection.please help they are threatening me, and some persons coming to my home and speaking like beating me, please save me and ban tikona for threatening customers, i can produce all the recordings I have spoked to executives.plz save me

Dear Concern,

This is to notify that despite of all the efforts that we tried to sort the disputes with Tikona Services from our side they have shown their true colors by harassing us for the internet usage that was never used by us. I guess there is such a poor management that nobody can win from these illiterate people. Can somebody call keeping a tikona agent in conference and try to listen because i can prove these ignorants of their faults by just talking.

I am having connection with Tikona since April 16. I am totally fed up with company. Connection speed is totally pathetic and despite so many complaints, they could not solve problem. Now I want to disconnect the connection. Tikona bills in advance. When I called for requesting for cancellation, they said it as bill is generated, even if my disconnection request, I have to pay for full month and bill will not be pro-rated. This is company's policy. This is totally harassment and unjustified.

I bought tikona connection with user id [protected] in the month of November -December 2015 but due to closure of office
we decided to disconnect the connection. we raised a request for disconnection and it has already been disconnected and payment has already been paid and settled.I again confirmed from tikona customer care and assured that no dues are left.
After that neither I called Tikona nor I recieved any call from their side.

But from last month I was getting continues calls from tikona advocate from delhi.
So to resolve the issue I called many times to tikona customer care and wrote an email as well on their complaint email id but my problem did not get resolved

I was a Tikona Customer. Unhappy with services, I decided to discontinue the service. The chain of events are as follows:

1. I had asked for suspension of services on Aug 2016.
2. The engineer agreed to suspend services. The engineer did not revert back to me.
3. I had called and emailed for suspension of services every month since then.
4. Tikona hires goons to scare me and asks me to pay 1, 800 and resume service forcefully. He even offers full exemption from any payment if I just start the service again. I point blank told them I dont want to have any link with Tikona. Please leave me alone.
5. Tikona continues the mental harassment with repeated calls by goons shouting all sorts of swear words on phone. I decide to check online and there are so many similar cases.
6. Guys, please help me file a consumer court complaint as a group if we file people will listen.

I had requested The Hindu and Hindustan Times earlier also to carry my story to publicise the issue. Helpless customers cannot be looted.
My Tikona connection -[protected]

It's niranjan lal gunera from shriprashtha, nalasopara (west).Id : [protected].
we had chosen a three months plan starting from 16 July to 16 October 2016. We wish to terminate it and dont want to continue the service further. The payment had already been cleared. So kindly disconnect the internet service shorty. Also send your technicians to remove and take away the connection stuffs as soon as possible.
kindly perform the required action and ensure the satisfaction of your customers.

now i am receiving threatening calls for non-payment of Rs.1519/-.today I got a call from [protected], [protected],[protected]. It was a lady who first told me that she was a Lawyer and practice in Saket court in Delhi. She told me that Tikona has filed a complain against me for not non-payment and she is going to court to file the case against me. I was shocked., but she was in a hurry and said immediate I need to pay and forward the transaction number to her so that she can have the proof and can close the case, other wise I need to go to Delhi for the court hearing and may be I need to pay the penalty, that will be set by Tikona and the Judge.

This is highly improper and i am going to take this up by complaining to the police.

I have been suffering from log in problem since 3 days... b4 this all is well.
2 month b4 they have declared my account as a non physible and now they making us fool by saying this. since then i was still using my internet till 3 days b4...but now they have tend my sevice to D grade service since i have demanded the frezz plan continue ...now they dont help me anyway...my money are going all wasted as dissatisfaction. plz help me out atleast i need resolution.

This is Ankit raj and am using tikona digital services from last 2 years...2 months ago I shifted from my old location bairahana to new location tagore town lic colony...since then I lodged so many complaints about poor connection speed, login page not loading..I talked so many peoples like area manager, shushil technical engineer, tikona customer care executive and many more peoples...but it's been 2.5 months and they say they don't have any information about my complaint although I got many messages from tikona about service issue .."Our Tech Expert is currently working on problem reported. Please switch-Off power to Wi-Fi router once & Switch-ON again for better diagnostics. Tikona." And also this.."Your Tikona Service Reference number 8707350 is assigned to Anmol Singh at Mobile Number [protected]" and many these kind of messages..am so mentally harrased because of them...noe tikona digital You are, hereby called upon to pay sum of Rs 50000

/- only, in addition to Rs. 50000 as compensation for breach of contract and inconvenience caused to me within a period of a week from the date of there service commitment, failing which Iam without prejudice to the rights and remedies otherwise available to it, shall be constrained to initiate appropriate proceedings. My number is [protected].

I have my email id [protected]@gmail.com.I am trying to get this connection disconnected but no one is listening. I am mentally being harrassed .I have cleared my bills till yesterday i.e 25 feb 2017. And am announcing from today on I am not going to pay single penny. I am fed up of tikona angd uall.I a have collected my bills and compaint recordings .Even today more than 5 hrrs got wasted. Sunday is the only day I get as holiday.I will sue u all for mentally harrassing me. I want u people to respond. My no is [protected]

User Id: [protected]

Despite my repetitive complaints on various platforms and unusual formal replies from the company, it has been seen that the issue has reached to its limits and no actions has been taken till date.

Ref No:1-[protected] Date: 22.02.2017
Which has been registered for the disconnection on 07.03.2017 is been still in progress and when asked for the details, then no confirmation is given for the same. I have been kept on hold for several minutes and then unusual out of context points are been given to restore my connection. Not a single point of progress is done and they are fooling me from the day one.

Also Date: 22.02.2017
Complaint has been registered for the speed and connection issue. My plan is 6 Mbps unlimited plan, which due to the company's technical error was made less than 1 Mbps speed. when a complaint was registered no action was taken and still in progress. Rather the net connection was totally stopped from 22.02.2017, whereas the payment is done till 07.03.2017. and thereafter it was requested to disconnect.

I had forwarded several mails and phone calls to customer care.I had to spend Rs.50 daily in calling the customer care which has almost cost me more than Rs. 300 till date. No one bothers to resolve the issues, rather yesterday I received a call after 3 days of my complaint. The customer care executive again started explaining me and tried to insist me in keeping the connection. This has been a mental harassment to me that is done by the company. Every time they assure me the resolution will be done in 2 hours and not a single progress is seen. I am not paying 1200 bucks monthly to the company to sit ideal and to check on their technical issues.

I need a complete half month (Around Rs.600 ) refund from the company because the connection is disrupted 15 days before the stipulated time given to them.

I am hereby attaching my complaint registered, my payments that is done to the company (No due till date), and my session history from 07.02.2017 to 26-02.2017 which account to usage of around 34 Gb only.

I bought tikona connection with user id [protected] in march 2016. I raised a request to transfer the connection in September 2016 because I was shifting to the new place in Ahmedabad. But due to nonavailability of the connection at my new residence, I raised a request to cancel the connection in October first week. I paid my September bill of rs 600 to Mr. Dubey (Collection through home) on 16th nov. I also have receipt of the same. I again confirmed from tikona customer care and assured that no dues are left. After that neither I called Tikona nor I recieved any call from their side.

But from last month I was getting continues calls from tikona advocate from delhi. So to resolve the issue I called many times to tikona customer care and wrote an email as well on their complaint email id but my problem did not get resolved. Further, I visited their office and came to know that there are no dues left and as a response I got mail from their side as follow:

On Friday, February 10, 2017 2:41 PM, "Tikona.[protected]@tikona.in" wrote:

This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.

Dear Mr. BRIJESH SUTARIYA,

As per your request for termination of Tikona broadband [protected], registered against your name, your service has been terminated.

Mentioned below are the Full and Final Settlement details for your Account no.[protected]

Amount Payable : 0.00/-

In case you have any query please feel free to contact us on[protected] or you can also write to us on [protected]@tikona.in from your registered email id

Regards,
Customer Care
Tikona Digital Networks

But today, I again got call from [protected]. A lady on the other side saying herself advocate from Sharma's Office threatened me to pay the bill which I have already paid and cleared the dues.

This is really sucking and waste a lot of time.

Kindly look into the matter at the earliest.

Please anyone help me...save me ..! from Tikona.

This company continue threatening me.
Again again again calling me for Balance payment even this service i already stopped and in the Service activation period all the time i got lots of technical issues with tikona net., Due to delay in problem resolution so much time consumed by tikona,

Again again calling /mailing me for MODEM.
I din't kept TIKON'S MODEM its not any use for me. Your person anytime can come and collect it, this device i din't kept in my pocket. Its installed by tikona person on building terrace so go their any remove and take it.
This is from TIKONA side delay, i can't go at tikona door step for returning modem right ?
send TIKONA person and remove/ collectMODEM / device.

If tikona make more delay so i am not responsible for it its.

And about balance payment TIOKONA are asking first can tikona give me answer of below queries --
Why Speed Tikona not given as per my plan
Why Every day net disconnections
Why Every day speed loss
Why So much delay Tikona made every time in problems resolution
Why Tikona not given me proper waiver against net problems time period
Why If i call for resolution too much hold time its everyday task that and wasted lots of my life's valueble time.
Why Technical staffs guidance just consumed time not got sure solution
Why Technicians visit also not satisfactory same problem came back within few hours
Why TOTAL MENTAL TORTURE & HARRASMENT BY TIKONA ---
...?...why

And now TORTURE & HARRASMENT and threatening by calls. BY Tikona ..why.

ID. [protected]