Tikona Digital Networks Complaints & Reviews

I have been a customer of Tikona broadband but troubled since the first day itself. There was frequent intermittency of network in the beginning but afterwards there has been no connectivity at all.
My user ID is 1.1.1.9.3.3.6.6.9.6 (without the dots)
Kindly help me out witb this. Your team has been helpful in the past as well.
Thank you very much

I purchased Tikona Service on 11/11 and ever since, I am facing frequent disconnections. Everytime, the customer support promised that the problem would be resolved in 24 hours and nothing happens and they are refusing to refund the money. Tikona is scam, Take money in advance and force you to have a bad service. I have recorded the conversations. Request number 1-[protected].
Their service team is trained well to repeat the below,
"This is my problem", "200% I guarantee that the issue would be resolved in 24 hours", Advance Technical team is looking into this issue and resolution is in 24 hours.

Irrespective of my multiple request, TIKONA fails to refund my money.

I need to cancel my service and get my money back.

I had tikona connection and requested tikona to change the connection from my location to new location on june 21 2016. The guy from tikona came on june22nd and found that the new location was no good to catch the network and collected all the equipment (Modem, wire) and gave me the receipt saying all the equipment is collected and i can cancel the tikona connection.
I called tikona the same day to cancel the connection but the customer care center person said, he hasn't received any such receipt and asked me to wait for 2-3 days.
Even till the billing cycle completed no response from tikona end and for additional month. Then i got bill for 2 months stating i havent paid the bill and continous calls from tikona where i had to explain again and again the same above said story. They asked me to wait. Finally i got message from tikona that i have to pay the amount - rs 2041 to reactivate my account.
I haven't used the internet for even 10 days they charged me for 2 months by delaying which i found totally unacceptable and being on repeated calls with tikona for so many times.

Then i started getting threatening calls from different advocates (1 lady said she was assistant of naredra kalra) saying they will file a case in delhi court.in tis hazari. Later i got call from different advocate and today i received call from sandeep sinha from mumbai high court. Saying if i dont pay the bill within 30 mins they will file a case. I search online and found that same names are being used to extort people to pay the money.
I request tikona not to indulge in such extortion activities.

Next time when i get similar call i will record the phone call and upload it here for all your information.

Look out for calls from names - sandeep sinha - mumbai high court, narendra kalra tiz hazri

My account number [protected]

I was using tikona internet last year, their network connection is too slow and disconnects often. So i have asked for disconnection, but they have not done it. After a year, now they are sending a message saying that " if you can't clear amount 2265 of your tikona account no .xxxxxx then company file legal processing against you today".

When i called their toll free number and asked about this. They kept me in hold for sometime and disconnected the call.

Actually it is a prepaid service. If i have not paid the amount they should have disconnected. But, they didn't do so. Instead they are asking me to pay 2265 simply.

I refer to my above id vide which 53 gb data was left over unused and before due data i have recharged the account, due to some issue was not able to select the voucher for the charge amount. I had been following up with tikona customer care for updation of the recharge amount data, every time commitment was given that in 24 hrs but after 8 days (I. E 192 hrs) the data was updated after making 15 calls to tikona care. Regret even today my unused data of 53 gb is not being updated. As i shared with tikona i am 80 years senior citizen and cannot do such follow up with service provider. Once again request to immediately update the unused data of 53 gb immediately to my account.

Mrs. Vimla khandelwal

I had been an active customer of Tikona from ​ August 2015 with the ​ ​ ​Customer​ ID [protected]. But due to repetitive connectivity issues and poor technical support I had discontinued their connection i​n March 2016 with complete settlement of bills. I had also asked their customer care representative to take away their modem and antenna since I no longer wished to again use their internet connection. But the representative had requested me to keep the modem and antenna to use if ever I changed my mind and decided to use their connection. I was also said that I would be charged per data consumed.

In the following days, I repeatedly received calls from their representatives asking me to try out the connection assuring me that the issues have been resolved and that I continue only if I was satisfied with the internet speed​. I declined this offer every time.​ ​In June 2016​ ​ ​a representative of theirs called me saying that I had been awarded 10 GB of free data and coerced me to login into their connection and just try out the quality of the connection. I finally agreed to it and subsequently used the connection for 2-3 days. I found that the connectivity and speed was still extremely poor. I also noticed that I was being charged for whatever data I was using even though I was told that I had free data. ​​ ​​ ​I immediately stopped using the connection. At the next billing date i got a bill with an amount of Rs ​ ​ 1239.99 with the data usage charges and also the rental ​ charges ​ according to my previously used data plan. ​ I was not notified by call or mail or asked for confirmation for the reactivation of my data plan. ​

I tried to to call their customer care no. multiple times to resolve this but was met with no response​. After repeatedly trying​ this and failing to ​ ​reach their customer care I let it be. I was continuously sent due date intimations by mail after I failed to pay the bill within the due date. After this started the calls for intimation to pay bills and I talked to their customer care executive listing all my grievances but still there was no resolution. I also asked them for any request/grievance no. but was not given one. I was always said that a customer care executive would call me later. This happened 2 or 3 times and I recounted my complete grievance every time to their customer care executive. Still no action was taken and the next bill also got generated. After not paying this bill within the due date I was informed that my connection got suspended since I had not paid the bill. I still got calls for intimation of payment and again informed their customer care executive all my grievances without any resolution from their part. In October 2016 I was sent a legal notice for non-payment of bills and subsequently I called a senior customer care representative of theirs detailing everything and was notified that my connection would be inactivated and my bill revised. But on 12th November 2016 I got a call on behalf of a lawyer from Delhi asking me to pay the bill or face legal consequences. Forced into a corner I had to pay a bill of Rs 2200 including late payment charges.
I want a resolution to this unlawful bill generation on behalf of Tikona Broadband services and also to the constant mental harassment of their customer care services who paid no heed to my complaint. I also want a complete compensation of the bill paid by me and unfairly generated by them.

I have taken tikona connection 5 month ago... But the internet worked for only 3 days then i called customer care they didn't sent any engineer for 1 month about 40 days i m not able to use internet... Then i called an engineer myself he repaired and taken service charge... I asked for weber of 40 days or month he said weber will take 7 days to process pay ur bill this will adjust next month bill and no weber done they sent 2 month bill of 1695/- what can i do now.
Worst customer support
Cust. Id - [protected]

I have raised below disconnection request to tikona customer care and nair
On oct 13 2015 and the same confirmed in customer care call as well.

Ticket ticket id: 1-[protected]
Client id: [protected]

I didn't get any mail or response from tikona care till date and i was clearly mentioned in below mail, i will not pay any extra amount after this disconnection request.

Today, i got a call from +91-[protected] and said he gonna file for the due to un pay amount and it is not at all acceptable and he is giving mental pressure.

Please take a necessary action to resolve this issue and need your justification how my mobile has exchanged to other people without my knowledge.

If i will not get the proper response within two days, i will go to file a case against confidential details shared to others, extra money collected from customer and mental harassment.

Please do the needful to resolve this issue

Regards,
Raja b

— forwarded message —
From: "raja babu"
Date: oct 13, 2015 10:37 pm
Subject: disconnection request
To:,
Cc:

Hi,

This is raja babu from chennai.

My tikona client id is [protected] and recently raised ticket no for my issue is 1-[protected] to disconnect my connection.

I do not have getting good response while taking call too customer care that why i writing this mail to you all to know about my concern.

Last few days i have been issued with tikona is slowness issue and i have been called and reported on the same to customer care team but no proper response and still issue persisting.

Could you please take a request to disconnect my connection and i do not want to continue my relationship after this bill cycle.
Please note that if any additional payment if you asked after this bill cycle, i will not pay.

It is totally frustrating and disappointed with your poor service.

Thanks,
Raja b

We are not able to connect not even single device to wi-fi network.. plus not getting any help from tikona customer care.. only blame game is going on.. tikona says there is issue in router and the router provider is saying there is issue from tikona.. nobody is ready to take responsibility.. we have Rs700.00 plan. But more than that we already spent only in phone calls calling these people...

Hi my name is Sukhjinder and I requested a cancellation 3 months ago and one of the representative from tikona came to my place and took the modem and confirmed that the account will be cancelled. I received a call 2 days ago stating that I have an outstanding amount. I checked online and I was able to login and my acc is not cancelled.
[protected]

Worst service from any internet service provider ever.

I got Tikona connection recently in Chennai.
But last few days there is frequent disruption in connection, when I call tech support, the IVR says it registered and someone will call me and update me status after monitoring for 2 hours. But its been more than a day no one called me or updated me on the status and the problem still there. Also when I try to call tech support it doesn't give me any option to reach someone and says already they are working and gets disconnected.

I will disconnect my connection once I finish my 3 months payment period. Worst service ever experienced.

Hi,

I got connection from Tikona network last year and my connection ID is [protected], from the day one I could not use connection properly also tried several time to call to customer care executive regarding the service quality and all the time they told, he is looking into it and issue will get resolve in 24 hours but again same issue. thereafter I took decision to shut the service and asked tikona to close my account. after that I received a call that now your service will get establish without interruption but again the same issue. this time I called again to customer care and asked about the root cause issue, and they told me that your area is not feasible and unable to send any technician to your address then I fed up and decide not to pay bill amount and ask again to close my account. this time one of the account guy called to me in April 2016 and ask to pay only 500 hundred against the bill and he will waiver off rest 700 hundred rupees and will start my proper service then I agreed. there after I tried to use internet connection and found my internet connection has barred. thereafter I haven't called to customer care nor get any service, now I got a threaten called by a lawyer that you have to pay 2900 rupees. otherwise you will panic, what the hell is that. I sent an email to tikona care for waiver off the non usage bill but not got any confirmation eamil, also I called to toll-free number where message got that you will be received a call within 24 hours, still waiting no any calls from them. Now I am requesting via this forum again. please help me to rid off from this condition and waiver off the non usage bill which system has generated also I am happy to use Tikona service if area is feasible. please help to let start service and waiver off all non usage bill.

I never used the Internet for more than three months, I want to end the subscription service . i want Request immediately disconnect service,
service id ([protected]), my phone number ([protected]), I want to finish this quickly, I hope that the Internet company to respond to my message to them and respond to them . With many thanks and respect, thaks

My request ID 1-[protected] and I have spoken to Mr.Mahendra, Executive. He had said me that I'll receive a call for disconnection but till today I havent receive a call. And more over I am receiving a call stating that its a feedback call and then asking me to keep the connection or transfer it to family and friends or getting a plan for lifetime. We are not satisfied with the service and thats the reason we want to disconnect. But these company is reluctant to disconnect the connection. We dont want to pay any further charges for the network we are using. That's why we want to disconnect with immediate effect. But there is no response from Tikona networks. Really frustrated. I have made a call on 10th Nov 2016. The connection is in the name of K.S.Ganesan

Dear sir i am willing to not use this tikona connection yet because i will shift my home there is a network problem and and server problems also so i want to disconnect this connection hope you will understand my problem and as soon as start your legal process about 45 days then i will we highly obiliged to you i will not here in one month yesterday i also wrote complaint but that was too short according to you i hope you will do what i told to you

Every month on 7th my bill gets regenerated,
when i logged in on 7th the website said the amount payable was 954, and i paid it, but after paying the bill, my profile says 137 is still not paid, they do this every month,
even the person collecting bill from me asked that bill was 960.
but when i opened my account it asked for 137 more, they add the money later
.
i clicked the images, this time,
tikona id [protected]

Tikona services are not proper... internet connection is constantly unstable... after registering several complaints no steps taken on it... all my money I am wasting on it... u dnt even have your toll free no. For your customers... and on other no.s your employees dnt receive the call or dnt resolve the problem... such usless you are...today I paid cash for your "service(only for name)" n I got a msg that you cnt accept the notes... if cnt thn return it back to me..!! When will you going to do that??... I want my ans asap

​​I am Paresh Jadhav and my Tikona user id is [protected]. I was placed closing request on 25th Sep, 2016 due to transfer Mumbai for office work, but still I get charged. Thereafter, I was talking to the customer care team leader and he was blocked my id and also told me that I will not charge, but still I got call from customer care regarding payment.​ ​I haven't used any service after closing request, then why should I have to pay for it?

I had sent an email on the 5th of oct 2016 to disconnect and discontinue my tikona internet service having user id: [protected] with immediate effect as my billing renewal date is 7th of oct and also i hadn't used their internet service post 3rd oct 2016.
Request no 1-[protected]

I had also mentioned to please donot renew on 7th oct 2016 as i will not entertain any extra amount on the bill other from 7th of october 2016.

To my surprise i still recd a bill for the same. I sent number of emails post taht on the same trail mail. I also called twice to the customer support on their toll free number.

I spoke to tikona customer support rep miss. Subhalakshmi on 13th oct and she confirmed i will be liable to pay only the amount upto 6th oct and she also confirmed i hadn't used the net since 3rd oct.

On 22nd oct when i recs another sms stating my bill is overdue i got furious.

I spoke to the below tikona rep immediately on the 22nd oct.
Rep. Name: ali sayed
Call ref no: 1-[protected]

Mr. Ali sayed had confirmed that i will not be liable to pay the amount of rs. 455.02/- of the bill amount which was wrongly charged.

Now i am recv a bill which increased from rs. 455 to rs. 485.34.

Hello,

My problem with Tikona started in August-2015, I have asked your guys to close the connection since I am out of country. After several emails and calls to the customer care there was no action taken and I had to pay my bill for one month without using (for Sep-2015). Then I have started shouting in emails, then your guys made the connection status to safe custody instead of disconnection, this non-sense happened for another one month. Then finally your guys has got time to close the connection somewhere in Nov-2015. However they have sent a final bill 600 and odd, then I have started my frustrating emails again, why should I be responsible to pay if you guys are lazy to close the connection. So I have not paid which I am not liable to pay.

Then I have recently moved back to India, and day before yesterday I have received an SMS from VK-LEGALC stating If didn't pay the bill the legal action will be taken.

So I had to call your customer care yesterday and explained all the crap again. Then your guys simply said ignore the calls/sms from legal dept. Then I said, no I don't want to ignore, you will have to settle my account with your company I said. Then he asked me write another email. I did that even

Today again I have received an email stating that I have to pay -1069/- amount otherwise legal action to be taken and the additional twist is I have to return my modem otherwise I will have to pay additional amount of 1500 as a penalty.

But for the fact, if you guys can check my plan, I have bought my own modem D-Link, I have not rented or taken your free modem.

So this confirms how pathetic data you guys maintain for customers, Shame less guys.

When I was using the connection not much problems, though there are few related to network, they were resolved it as expected. The problem I see with the billing team and there is no co-ordination and established communication between these two teams. None of my business.

Finally I am ok and ready to see you guys at court, I don't want leave this matter here. I would like put a case against you guys as you have wasted my time and sending all fraudulent emails, which is really annoying and disrespectful. I have been dealing with several companies since 10 years for domestic services. Never ever had a single problem. I guess Tikona was my worst choice. Even bathroom cleaners are dealing diligently and professionally these days. You guys have to think about seriously!!

Regards,
Mehar Gupta

Please see all emails below:

Meher Gupta.Ch

3:34 PM (56 minutes ago)
to customercare, Tikona.update

Hi Team,

I have been dealing with several companies from last 10 years, I have never seen such an use less company.

- Not responsible

- No proper records

- No service line agreements

- No proper customer care, customer care team is asking me to just ignore the messages received from legal services. How pathetic?

How is that you guys are claiming that I have taken modem from you. Can you review my plan which I have taken initially? I have bought my own modem D-link one, I have not taken modem with you guys. Not sure if you are using a standard template to respond to every customer.

I have tried reaching you guys with my user ID and the call is not accepted

Also without giving proper explanation again you guys are just asking me to pay the bill 1069.00. Why it took 3 months for disconnecting service and who is responsible for paying the bill unnecessarily for 2 months.

Please explain, I am ready to go the court for this. Let us see I can explain for myself to the court of law.

Such and disgusting company that I had worked with so far..

Regards,

Mehar Gupta

On Wed, Nov 9, 2016 at 2:11 PM, wrote:

This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.
Dear Mr. Mehar Gupta Cheemakurti,
As per your request for termination of Tikona broadband [protected], registered against your name, your service has been terminated on Date:
11/8/2016 04:24:23 PM

Mentioned below are the Full and Final Settlement details for your Account no.[protected]

Amount Payable : Rs.1, 069.69/-/-

You are liable to pay Rs 1, 500/- as penalty for breach of the terms of services if you failed to surrender the modem even after several intimation from our end.

In the event of not being able to clear the penalty charges of Rs 1500/- along with the outstanding dues (if any) we shall have no option, but to adopt appropriate recovery proceedings, inclusive of legal proceedings, criminal as well as civil, against you at your entire risk, costs and consequences.

In case you have any query please feel free to contact us on Customer Care number[protected] or you can also write to us on [protected]@tikona.in from your registered email id

Regards,
Customer Care
Tikona Digital Networks
Hi Team,

As discussed over the call to your customer care dept, I need my account to be settled with Tikona.

I don't want see any further communication. I have been receiving SMS's from VK-LEGAL that I need to pay 1070 why am I still receiving this stuff, as per my emails below exactly an year ago. After shouting several times and paid extra bills unnecessarily, you guys have got time to disconnect the service. It is just because of you guys we had to pay one month extra bill, however for the other month we don't want to pay because of your company laziness to disconnect the service.

Hence reverse the bill amount to be paid and confirm.

If I am not receiving your update on this email and receiving another mail or message that I still have to pay, no doubt I will reach out to a legal practitioner and take this process further, I don't mine spending more for that.

Regards,

Mehar Gupta.

Hi Tikona Care,

Please find the attached emails, i have been shouting for 3 months to close this connection, since i am overseas currently not in India and not using this connection, my parents had called up your care several times and every time the response is we would be disconnecting with in 15 days.

It is disgusting, please check the attached email, if you want i will check oldest email i have sent and forward. I would really urge you people to take immediate action on this.

Otherwise please let me know if you want us to proceed legally.

Please call me on my Australia number if you need to discuss further on this topic.[protected].

Though i am not liable, i have paid for one bill, which is after request thinking you guys will close after the bill paid. No response. Pathetic.

Regards,

Mehar Gupta Cheemakurti

On Wed, Nov 11, 2015 at 5:43 AM, wrote:

Dear Mr. Mehar Gupta Cheemakurti,

Thank you being part of the growing Tikona family.
Your latest Tikona Secured Wireless Broadband Service e-bill is attached for reference.

You will need Internet Explorer version 5.5 or above and Adobe Acrobat to open the attached file.
If you don’t have Acrobat, you can download it from the official Adobe website www.adobe.com.
Please ensure that your Web/IT/Email administrator permits E-mails with attachments

You can pay your Tikona bill in the following easy ways:

1. Online payment

Use Quick bill pay on www.tikona.in
Use My Account (Billing and Payments - Make payment - Payments.)
Payment can be done through Credit/Debit card or Net-banking

2. Cheque/Demand draft (DD)

Cheque/DD should be on the name of “AC-Payee Tikona Digital Networks Pvt Ltd xxxxxxxxx” xxxxxxxxx denotes your 9 digit Billing Account Number (BAN) present below billing address in your bill.
It is mandatory to mention BAN else cheque/DD will not be credited against your account.
Kindly ensure Outstation cheques are not deposited.
To view cheque Drop Box location, Click here

3. Postpaid Cash Vouchers:

Postpaid Cash Vouchers are available with various recharge outlet dealers.
To view nearest postpaid cash vouchers outlet visit http://tikona.in/cash-voucher
To redeem voucher go to My Account (Billing and Payments - Make Payment - Payments - Voucher Topup).

4. Payment pick-up facility:

For cheque pick-up facility from your registered billing address, write to us at [protected]@tikona.in or call[protected].
A nominal amount of Rs.20/- will be charged in your subsequent bill for this facility.

For further assistance of information regarding your bill, please write to Tikona Care at [protected]@tikona.in or call at[protected].

Warm regards
Tikona Care

meherguptamba .
Tikona Broadband - Due Date Intimation
Meher Gupta.Ch Sun, Sep 20, 2015 at 8:00 PM
To: duedatereminder, Tikona.[protected]@tikona.in
[protected] Forwarded message[protected]
From: Meher Gupta.Ch
Date: Fri, Sep 11, 2015 at 10:16 PM
Subject: Re: Unable to contact You, Important Update Regarding Safe custody-[protected]
To: Tikona.[protected]@tikona.in
Hi Team,
Is connection [protected] is closed ? I have again received bill, sorry i cannot pay this bill, i have
asked close this account before a month,
Regards,
Mehar Gupta
On Thu, Sep 3, 2015 at 7:20 PM, Meher Gupta.Ch wrote:
I am really frustrated with you guys..I said deactivate my account ..iam not in india my phone will not
woork..I don't want internet any more will you guys can stp writing emails and close my account..last
bill ihave paid..I don't want pay again..I have not asked for safe custody..

regards,
Meher
On Sep 3, 2015 4:00 PM, wrote:
This is a system generated Email, please do not reply to this mail. Kindly refer to the customer
care details provided in the mail below.
Dear Mr. Mehar Gupta Cheemakurti,
We tried to contact you on your registered mobile no. [protected] to confirm on the safe custody
request however there was no response from your side.
Safe custody of your account has been deactivated and the service has been resumed with an
immediate effect. Happy Surfing Tikona Services.
Please feel free to contact us on toll free number[protected] to provide us any feedback
regarding our service. You can also write to us on [protected]@tikona.in from your registered
email id . Our Customer Care associate will be glad to assist you. For faster access to Technical
Support desk, call on[protected]* from anywhere in India.
Regards,
Customer Care
Tikona Digital Networks
*Standard call rate apply as per your operator.