Tikona Digital Networks Complaints & Reviews

I got a new connection from tikona and paid advance amount too. But from the first day i faced difficulty and i requested them to terminate my account and refund my deposit money subtracting the first-month bill alone.
But they insisted on repairing which they never did even after several mails. Now
After many months they are threating to take legal action against me to clear an overdue amount which i had never used. Is this how you treat a customer?
My account no is [protected].

Is there any way to take legal action against them?

Hello,

I do not own the connection under my name neither i know email id / mobile registered with userd id : [protected]

This is regarding the bill that is pending for the user id : [protected]

Please, try to read and understand the issue/situation that was created by tikona.
The connection for the user id is under name of vikrant jha as per your records, we were staying with him on a rented location. While we left that location, we were informed by him (The person who owned that connection) that i have raised the request for termination of tikona services and it will stop within 15 days.

Tikona customer care may have ignored the request and renewed the plan. The next thing is the plan being a prepaid plan should have terminated on the last of the previous recharge date, why it was renewed by tikona without payment for the next quarter. I know this must be trick used by tikona to loot it's customers.

Now after one year, i have received a call that your tikona bill is pending which was not even on my name and haven't used since that day. There has been no formal communication from tikona regarding pending bill, last date to fill it.
And suddenly, you have shown up with some advocate. How am i responsible for all this chaos created. The person who owned connection is out of india when we last talked to him and he never told about any pending bill from tikona. We are no longer in contact with him as well.

However, if there is pending bill for user id : [protected], please revert back with properly calculated bill details, we have not even used tikona internet for the complete 3 months for which bill was generated (Check the data usage, it should be non-operational since 1 year), please calculate the billing details and send the bill amount with proper bill.
Also, please mention that after paying the proper bill amount, we will not be liable to pay even a single rs.1 to tikona and connection will be terminated permanently. Also, mention that noc will be provided immediately and if not provided tikona will be responsible for the ignorance. Please provide the proper bill asap.

Thanks

Hello,

I am a resident of bangalore, india. I have been using the tikona internet connection (Wifi) till june 2016. During the last week of june, i had called tikona customer care from my registered mobile phone number to disconnect the connection as i was relocating. I have moved to a new address since july.

Tikona never disconnected my internet connection and kept on generating bills till nov 2016. However the bills show 0 usage of internet. After realizing that bills never stopped coming, i have spoken to multiple representatives of tikona customer care. Most of them promised that the outstanding bill amount (After june 2016) will be waived off. This never happened.

Now some lady calls me from claiming to be a lawyer appointed by tikona against me. She asks for money to settle the issue "out of court". When i asked for her bar council number or the copy of the case filed against me, she is unable to provide any details. Basically, it looks like a fraudulent call. Probably it is a planned scheme of tikona to scare the users and extract money out of them.

I have written multiple emails to tikona on this issue, i have also provided a snapshot of my itemized mobile phone bill (Registered number with tikona) from june 2016 where it is clearly shown that i have called them several times (To inform them to disconnect my connection). There is no response from tikona over email. Each time a new representative calls and i waste so much time to explain the whole story again but a bill still gets generated at the end of the month.

Yesterday, tikona representative had called me to inform that if i continue my connection again in my new address, the "outstanding" bill amount will be completely waived!

I have done my part to inform tikona to disconnect my connection in due time. The so called outstanding bill is generated on zero usage. Hence, i will not pay the bill. I should not.

Please do not use tikona broadband connection. They invest a lot of effort to extact money out o[censored]sers using different schemes while their actual customer service is null and void.

Taniya dutta
Tikona uid [protected]
[protected]@ymail.com (Ths email is registered with tikona as well)

Dear tikona
I want to disconnect my internet from now my user id : [protected]. Name: manish s
I have some financial problem so plz process my request & disconnect the internet if your not process my request i don't pay any bill i intimate you i call the customer care number thy are not ready to take my request vary bad experience from your customer care executives that's y i send official email to you

I m taken a plan of tikona for rs. 4500 for 1 yr. validity with 125 gb. as i recharge plan on 27 oct. as per plan of rs. 2099 for 1 year validity and 50gb used. but within 15 to 17 days come to know very less gb i used but tikona show only 5 gb left. i request and complain many times on telephonic and mail but nobody give satisfied answer. i also recorded all the calls the lady given as per plan u used only 8 gb i don't know how it is possible. he take request and said resolved at the earliest. but no change.

Due poor service and assistance i disconnected internet connection. Internet was continuously unavailable/low speed through out month, so i requested customer service for waiver, and they are not ready to waive 1 month charge instead reduced 100 rs. It was not acceptable and request for the termination.

After few days one of the executive come to home and explained that due to some backed issues signal was week and now it ready and request us to pay the bills. But we are not ready to pay.. He suggested not to pay, if you can take a new connection with another id card. We took another connection and it was reliable for 2 months and again shows the speed issues.

I used to get bills from tikona every month with extra 100 rs, i mailed to customer care many times, but no replay.

Last week tikona advocate called me (His mob : [protected]) asked me to pay the pending amount + 1500 and i paid the same. He said tikona will send 1500 check + noc with in 3 working days.. Now its 3 weeks and no response and that advocate is not attending the phone.

Kindly request to take necessary action on this query and below providing details,

Service id : [protected]
Transaction id : [protected]tpc[protected]

Please let me know if required and further details

I have requested for disconnection (request id 1-[protected]) for my tikona connection with user id [protected] on june 2016. Since then we have paid all dues for the month and as there was no modem from tikona we are not supposed to return anything back. After that we are receiving bills for the following months seeing this we complained to the customer support which acknowledge that we are not using the connection since our last payment and they will resolve the matter. But i am receiving mail which says we have disconnected your connection and your request id the last one we made will not be processed and we are supposed to pay (for which we have actually not used anything). This is worst customer service and i had alerted all my colleagues, friends and family in pune not to opt tikona they are worst in customer service and they may get bills for which they have no hand in. Disconnection request is meant to be disconnected i dont understand why they didnt disconnect my connection and served me bills.

I req tikona cust care on 25/6/16 10.45am to stop net, ticket 1-[protected] i hd paid bal 690, stil thy havnt stop even aftr sevral cals. Thy stop on 19/11/16 4:32 pm, till date thy chrge 1025.65 whch i havn't use i start rec recovery calls frm adv co halai & co who is nt botherd to understd d case & force pay or b rady 2 drag in court legal harasmt

Dear Sir,

My tikona ID: [protected]. I have requested to disconnect my account in April-2016 and not using your service from then. Also returned the modem to your Bangalore (Mathikere) technician Mr. Harish on 18/09/2016. I have paid all due amount of 2000 in September-2016. But you are sending me bill every month. I sinciarly request to send confirmation of disconnection and no due to my regestred email id.

Thanks in advance,
Manjunath

Sir/ma'am
I am Neelesh Tiwari had been using your broadband service since September 2015, but in june 2016 there was connection issue and broadband connection was not working since then, and regarding this i logged many complaint to customer care but problem was not resolved and after couple of weeks i got to know that in the your area(Kirti nagar 110015) is now not feasible this our service therefore i asked for termination of service and now your company is asking for bill of 2 month that is July and august.Now after asking for termination they didn't do it and also service was not available to us. and now bill is generated.
is that justified?
it is requested to you to make this situation comfortable.
Thank you

Neelesh Tiwari
service ID:[protected]

Hi
cust id - [protected]
...01 week ago i got the threatening call from adv priyanka sharma on the behalf of tikona broad band over payment of bill...otherwise i will sued to the tees hazari court ... on august 3 i called tikona to disconnect my services coz i have moved to delhi...then its cust exe started persuaded me to keep the connection and i told her to plz cut the connection and she said ok...then i came to know my connection is still on and they keep me sending the bill for 02 mounts instead of 1 month that too with late feeee...means instead of 570 they we charging 1900 ...01 week ago i got the call from adv priyanka sharma over payment of bill, , , , , , i paid the bill immediately of 1497 as told by the tikona customer executive...after the payment she didn't picked my phone ever...she said after payment you will receive the NOC from tees hazari cout judge...after payment i was told by tikona executive that i will receive the NOC in 3 days...after 5 days today i called them now they are saying it will take 15 days...even after paying the excess bill tikona customer care executive is teeling me the case is not over...the legal procedure is pending and you have face consequences...plz help

Hi
I have been using Tikona for almost 2 years now. Early this year also I faced severe network issues with Tikona again this year Tikona is doing so. For the past 1 month I have been calling their customer care and asking them to fix the issue but in vain.

Tikona itself marks the issue resolved when they have never tried to resolve it. Even today within 5 hours, I lost internet connection for more than 10 times. But Tikona does not find it to be an issue worth resolving or sending over their engineers to look into. Time of their engineers are more precious than the work they were hired to do.

I am totally sick of Tikona.
Please help me fix it once and for all.

Thanks !

Dear Tikona Management Team, I have used tikona broadband service from[protected] to[protected]Plan Name: BBM4M650). Due to frequent breakdown in connectivity and change in my working place, I have opted for disconnection of the broadband services from Tikona. This I have communicated this to Tikona with tikona customer care. All my bills are paid till 02/05/2016. All evidences are available with me. Surprisingly today one person named Mr. Sandeep Sinha from Number [protected], introduced himself as an advocate from Mumbai session Court called me on and threatened me to pay the dues of an amount of Rs. 2900within half an hour else have to pay 2, 900/- + Rs. 35, 000/- as penalty. Further he mentioned that, I have to physically present in session court Mumbai. When I asked for his advocate ID, he got irritated and disconnected the phone. Later I found form this forum ( consumer court.net) that Mr. Sadeep Sinha is actually a recovery agent of Tikona. I was using quarterly prepaid plan which means I had already paid amount for the last quarter in advance. Such kind of activity is highly undesirable and unethical. I request Tikona management look into this matter urgently. I request Tikona Customer care team to update their termination records and stop these kind harassments. Otherwise I’ll be forced to take legal action against Tikona. Regards, SAURABH KUMAR USER ID : [protected]

With reference to my previous mails, I would like to again inform you that I installed Tikona WIFI connection (User ID : [protected]) on 09.11.2016 & Tikona people were unable to provide continuous running internet facility till 13.11.2016. I received your technical team call on 13.11.2016 from Mumbai for auto login for continuous running internet facility but they were unable to resolve the issue. I also discussed this issue with your Delhi people but they are also helpless. I have made several calls to your customer care during these period but unfortunately no one was able to give solution.

However after facing this problem I immediately requested your customer care for closure of this account & requested for refund of money as Tikona is unable to provide continuous internet service. My request no. is 1 - [protected].

Now I request you to kindly refund the amount immediately & I am not interested in any further call from Tikona regarding any offers or re installation of services. As per today telecon had with customer care, the process of refund has been started on 14.11.2016 and amount will be refunded within 30 days. I hope this process will be completed within said period.

I am so much disappointed with Tikona service. This should be taken care at the earliest .My service id is [protected]. I have to do important work but faceing problems and had to go for local networks. Even their services are better. I request Tikona to take action or we will be obliged to shift our connection.

Every time, your peoples are telling that we are trying to improve the speed of the internet service, but not even we can get the connectivity in continuous operation. Most of the time it has no service. Either you improve your service in Sangavi/Pimple Gurav area OR its better to disconnect the services.

This is the first & last time I m complaining via written communication. before that we have given the complaint on your toll free no. but nothing can had happened. After 3-4 days the same problem repeated again & again.

Regards,

Suhas Narkhede.
[protected]

Tikona broadband Cust Id [protected], Account no.[protected] :

1.I placed disconnection request on 25/05/2015.My billing cycle was 15May to 14 June. Despite several mails they did not collect their modem
but I stopped using their services before 14 June 2015 and dropped several mails to collect their modem.
I got a mail on 28 June 2015 that my connection is terminated.
After several calls and mails finally some shiv kumar collected the equipments in july.
After few months I again got email saying "
Date:-27/10/2015
Dear PIYUSH GUPTA,
Service disconnections has been initiated for Your Tikona User ID [protected] as per your request..."

How the hell I started getting such email and bills when my connection was already terminated.

Now almost afer 1 year I am getting calls that I will be arrested by police if I dont pay Rs 1538.

Height of extorsion and insanity.

I have all emails as proof and I am preparing case to fight them legally.
Often we leave such morons to avoid troubles but this gives them strength to execute such crimes.
So lets fight them and tell them that India is changing.

For any assistance please drop a mail to "[protected]@yahoo.co.in"
I will help you out as and when possible.

Proof Of point 1.
Email Written to "[protected]@tikona.in"

Email-1
Date:- 23/5/2015
Sub:-Very poor speed
ID-[protected]
My spped has become very very poor.
I am fed up with your services.
Most of time pages even dont load.

Will you help or should i disconnect ??

Email 2-

Date:-25/5/2015
Sub:-Disconnection of [protected]
My customer id is [protected].
I am fed up with your services.Even after repeated reminders your service remains pathetic.
I am forced to take decision to get rid of your worst services.

I have paid bill til[protected].
Note that I do not want to continue with your services from[protected] .Hence this is last month of your service.
Terminate my connection from 14th June else I will not pay any further bills.
I will not be responsible if you do not disconnect and any data is used after[protected].

Piyush Gupta

Email-3

Date 11/06/2015
Re: Regarding your Tikona connection- [protected]

I have told 100 times that I don't want your services.
I have placed disconnection request before 15 days.
now if you don't disconnect then I will not pay a single rupee.
And if you send any further bills I will sue you.
Piyush

Email4-
Date:-18/6/2015
Subject:-Regarding disconnection
On Thursday, 18 June 2015 2:17 PM, Piyush Gupta wrote:
User id [protected]
I had place disconnection request on in last week of may 2015.
I had clearly mentioned that I do not want to use your worst services in any condition.
I was told that it will be disconnected in 2 weeks but unfortunately it was not done even after sending many mails.
I received a bill for next month whereas I had stopped using internet on night of 14 june which is last day of billing cycle.
Now if you do not reply then I will file a case against you for fraud and mental harassment and you will regret this negligence and irresponsible behavior.
Piyush

Email5
Date 26/06/2015

Subject:-TIKONA COMPLAINT
Hi,
I was using tikona broadband with customer I'd [protected]. I placed request for disconnection on 28 may because of their worst services.
I have sent more than 10 mails to them and their appellate authority.
But they are not disconnecting and sending me bill even when I am not using their service.
I swear I will never use tikona in my life again. worst services ever seen.
They are doing extreme mental harassment and not listening.Just waisting my time.
Hope you will help in resolution.
Thanks!
Piyush

Email-6
Date:-20/09/2015
Subject:-[protected]
Customer id-[protected]
I had already disconnected from your service few months back.Your setup(cable connecter etc) were also collected by your agent.
I dont understand why i am getting bills.

Stop billing otherwise i will complaint to Trai aginst you.

Thanks!
Piyush

[protected][protected][protected]-
Email-1
Date 28/06/2015
This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.

Dear Mr. PIYUSH GUPTA,

We hereby confirm that services for your Account No.[protected] having User ID [protected] has been terminated

We will send our executive to collect all the equipment’s provided to you by Tikona, please handover the same.

Please note on account of service discontinuation, you shall compulsorily return all the modems in working condition. In the event of not being able to deliver the modem to the company, for reasons attributable to your action/account, the modems would be assumed to be permanently undeliverable to any person including the company. In such an event, including a case where the modems are delivered by the subscriber in non-working conditions, the company would charge the subscriber 1500 per modem not returned or returned in non-working conditions towards penalty/damages for breach of the terms of service. This is applicable for all plans.

The Modem provided by Tikona and installed in your premises is a wireless transmitter imported by the company under a license issued by WPC wing, Department of Telecom, Government of India. Possession of such equipment, under your ostensible charge, is prohibited under THE INDIAN WIRELESS TELEGRAPHY ACT 1933 ACT XVII OF 1933.

We will consider your last usage date or Termination request date whichever is later as the date up to which you would be charged for services, basis which the full & final amount will be calculated.

If CPE and/or other equipments are not returned you will be charged Rs.1500/- additional in the bill, over and above the mentioned *balance outstanding.

In case you fail to clear the balance outstanding payment you will continue to receive bills with late payment charges levied every month. Please ensure you clear the dues on priority to avoid any inconvenience at later stage.

Once you return the CPE, you will receive the final bill which will be generated on the bill cycle date. This bill will cover the full & final amount. If any amount is refundable to you it will be processed and dispatched to your address registered with us in the next 30 working days. You will receive an SMS confirming the refundable amount once the cheque is dispatched.

Your registered address according to our records is as below.

Name - PIYUSH GUPTA
Address - FLAT NO.2/12 BLOSSOM CO-OP HOUSING SOCIETY MILITARY ROAD MAROL NEAR BY 7 HILLS HOSPITAL ANDHERI EAST,
7 HILLS HOSPITAL.,
400059
MUMBAI

In case of deviation in the details mentioned above, please send Proof of Address & Proof of Identity scan copy which was provided while subscribing for Tikona services for correcting the detail on [protected]@tikona.in within 48 hours along with your User ID and registered mobile no.

Please feel free to contact us on toll free number[protected] to provide us any feedback regarding our service. You can also write to us on the above customer care email id. Our Customer Care associate will be glad to assist you.

Regards,
Customer Care
Tikona Digital Networks

Email -2

Date:-27/10/2015
Dear PIYUSH GUPTA,
Service disconnections has been initiated for Your Tikona User ID [protected] as per your request.
You will not be able to use the Services now.
You will not be charged any Recurring/Rental charges after the Final Bill period in which usage is seen or request for Service disconnection was registered (whichever is later). A full month (as per Bill Period) shall be counted in case the usage/ request is for part of the bill Period. Your Bill period is indicated on your Tikona Service Bills.
We shall compute and intimate you, within 15 days, your final payable amount against above Service account. You may receive an interim Bill in this period if your bill cycle is already due. Any recurring /rental charges after your Final Bill Period, if applied in the Interim bill, shall be waived-off.
Please note that a penalty of Rs.1500/- will be applicable towards breach of terms of service in case you fail to return CPE /Modem and all accessories in working condition. You can contact our authorized representative Mr. Pratiksha /Shiv Kumar Gupta at [protected] to return the CPE/Modem & other Accessories.
For subscription under the Advance Rental Scheme, where Service disconnection is initiated before the completion of the term, waivers and rebates provided under the scheme shall be reversed.
Service disconnections shall be completed and your account shall be closed on receipt of CPE/Modem and all accessories by the Company and Payment of all outstanding balance.
We thank you for giving us the privilege to serve you and we look forward to your association with Tikona in future.
In case you have any query please write to us on [protected]@tikona.in from your registered email id.
Regards,
Customer Care
Tikona Digital Networks
[protected][protected][protected]
Lets punish these criminals

This is regarding my Tikona connection.
User ID [protected]

Service request number: 1-[protected], 1-[protected]
1-[protected]

I am facing issues with it for the last 3 months and raised complaints 20 times. Your so called "technical " support tean is not capable of resolving it. Customer support executive will mimic the below script
1 as i am using service since march
2 give me last opportunity
3 as i can see last time you issue was not resolved, i will give you proper resolution(does that mean the previous ones are fired from company since they are not capable enough)
4 then she asks to keep the connection in some monitoring(sounds some ICU) mode and will disconnection request will remain open. I am not sure what must have happened to the earlier ones.
5 then I say "no, don't resolve it, just send somebody to close it" Then the Customer executive will fool me saying"anyways your billing cycle is 7th, till the time use it" and this cycle continues forever...

I had read on internet that Tikona is "faansi ka fanda" and you will never close the connection once it is started.
I had made clear in the month of October that I will not be paying November bill if i face one more issue.

So please please please close my connection or let me cut the wire by myself. If you do not want to mention "Poor connectivity" as the "reason", you are free to mention whatever you want such as "Customer relocated" or "customer died".

Thank you,
Lalit Dode

User id : [protected]

I mailed the customer care for disconnection on 08/10/3016 and the same was accepted by them giving me the request number : 1-[protected].
The connection is still active and the customer care is asking me to pay the bill and place a new disconnection request. The company is urging me to use the connection but I am not interested in their services. Please help me in resolving the issue asap.

Regards
VIKRAM

I have already paid my remaining amount in Tikona, but still I am getting calls from Tikona's advocate that they are filing a case against me. Is that a company should treat their ex-customers ? Kindly take action against Tikona & let me know if I have to hire a advocate for this.

My Tikona id: [protected]
Name: Abhishek Jain
Mob [protected]

Please have a look into this issue asap.

Thanks,
Abhishek Jain

I launched my complaint on 16 Nov 2016 at about 9 am. But I am so much disappointed with their service. Nothing is done till now. This should be taken care.My service id is[protected]. I have to do important work but faced problems and had to go for local networks. Even their services are better. I request Tikona to take action and also compensate for the inconvenience caused or we will be obliged to shift our connection.

If not taken action within 12 hrs, our trust will break.