Tikona Digital Networks Complaints & Reviews

Internet speed is very slow.
I am not satisfied with your service.
I want to stop your service.
My user id is [protected].
My request no. is 1-[protected] registered on 07/12/16.
Do it as early as possible.
Thank you.

I have frequently registered my request to stop tikona service, but no positive responce from tikona customer care. They are wasting my time. Now they are saying that new bill has been generated and now i have to pay for another 1 month. But I am not using tikona service after registering my request.

Tikona is a fraud company.
Not expecting such a worst service from tikona.
It was my mistake to trust upon tikona.
But finally, I want to stop tikona service.

Kindly do the needful as early as possible.

Thank You.

I subscribed tikona service on 11th June 2016 and did payment on 12th June, check below
BAN :
[protected]
Payment Amount (Rs Ps):
2501
Payment Date :
[protected]
Payment ID :
1-[protected]
Transaction ID* :
[protected]TPC[protected]
Payment status :
SUCCESS
which included 3 months charge :

1. 12th June - 12th July
2. 12th July - 12th August
3. 12th August - 12th September

Then I got a due date reminder on 20th sept from tikona

Payment of your Tikona Broadband bill of Rs. 910.67 is Due on 22nd September 2016.

and I paid for 12th sept to 12th oct

BAN :
[protected]
Payment Amount (Rs Ps):
910.67
Payment Date :
[protected]
Payment ID :
1-[protected]
Transaction ID* :
[protected]PAYU[protected]
Payment status :
SUCCESS
Till here I did not get any bill generation mail in description.

I mailed to tikona for unsubscribe service on 12th Oct and got mail from them on 14th Oct with attached bill showing that it was generated on 7th Oct.

My plan ends on 12th of every month, then how did the bill got generated on 7th Oct, secondly if bill got generated on 7th Oct then why did I got notification on 14th Oct, 2 days after I requested to unsubscribe my services.

After getting so many technical issues and network problems I stopped using tikona network from may 2016. Due to shifting i wanted to disconnect my tikona network. So i called in tikona they told me to pay for two months and we will give you waiver for late payment fees. But nothing happened after i made payment instead they started my plan for september and now asking to pay bill. but I have not used network since may. Also i returened my device to their team and their team did not give me any acknowledgemnet. And now they are asking me to make payment of 1500 for not returning modem. I tried to contact the person to whom I returned device (contact number [protected]) but this number is also not reachable.
Please provide me proper solution for this.
UserId - [protected]

From:
Date: 08-Dec-2016 11:29
Subject: TDN F&Fmail Full and Final Amount Payable -[protected]
To:

This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.
Dear Mr. APOORVA DEORUKHKAR,
As per your request for termination of Tikona broadband [protected], registered against your name, your service has been terminated .

Amount Payable : 788.89
ROOF TOP DEVICE :1500

You are liable to pay Rs 1, 500/- as penalty for breach of the terms of services, If you failed to surrender the (ROOF TOP DEVICE ) even after several intimation from our end.

Please call our ISP co-ordinator to retun our rooftop devce immediately to avoid penalty charge for breach of the terms of service.

You can contact our authorized representative Mr.Pratiksha /Shiv Kumar Gupta at [protected]/[protected] for return of Modem.

In the event of not being able to clear the penalty charges of Rs 1500/- along with the outstanding dues (if any) we shall have no option, but to adopt appropriate recovery proceedings, inclusive of legal proceedings, criminal as well as civil, against you at your entire risk, costs and consequences.

In case you have any query please feel free to contact us on[protected] or you can also write to us on [protected]@tikona.in from your registered email id.

Regards,
Customer Care
Tikona Digital Networks

Tikona Service ID No. [protected]
I had asked them to disconnect back in June. But even after that they kept sending me bills. Then they sent me a notice threatening to take legal action. I had then paid that amount and asked them again for disconnection both via mail and calls. They only send automated reply to my mails and at customer care they are telling me to hold but no one is taking the call. Kindly help.

Hi All
Tikona is a fraud company I had taken Tikona Service in aug 2016 i use it only 3 month after that i send him a mail in june for disconnection but they din't reply me. in december the suddenly call me and charge me my outstanding bill and final bill that is 2164 but my outstanding bill was 1200.
Some Khan and Priyanka talk with me very rudely. I paid the amount 2164 but till now they didn't send me my Noc latter.
My request for all please dont take Tikona connection. There service is not good.
My Tikona account no - [protected]
Regards
Rahul

Worst Service in India.no speed even after additional coupans paid Rs.60.Unable to contact Customer care on phone to explain problem.No customer care support.not able to answer queries of customers.Very much delay in services.only voice mail contact.Very poor services.within 15 days speed got decresed.went to secondary plan.no information about plans or services.np one to answer queries.

I have been using tikona connection for past some time. But due to bad after sale service opted to leave the same. I put down a mail also in sept to close the account. I have also informed the customer care toll free no. And the local executive in kolkata to close my account.

I took the plan as pre-paid, but now all your people are saying that i was misinformed and the plan is post paid. This is utter mis information and up sale techniques of your local agents.

I took it as a prepaid plan and only if i pay the plan need to be working. These people have been harassing me since then for the dues of 1729 even though when the first bill came of 805 in the trailing mail, i responded to suspend the same.

Last week only, one of the call centre executive called up and threatened me over phone that if i didn’t pay the due there will harmful consequences and will harass me over phone again and again. Ultimately need to block the number.

This is the way a national level company works.

Now these people are threatening via mail for legal the action. I am also a ca legal practitioner, lets resolve it this way then.

I took broadband service from tikona in june 2016. I have pay the advance amount for three months but in first month company send a oustanding bill for the month, i complained about the bill and customer care told me that your compliant has been registered for your waiver. After few days i again complained about the bill resolution and they told me the same thing your complaint has been registered and you have subscibed for three months and you do not have to pay this bill and no penalty will be charged. After that i continously recieved call from the company that pay your outstanding bill. I was also told this incident about my bill to the local tikona office in indore and they contacted to the head office and they also said you do not have to pay this bill we will registered you complaint. And after that in august my connection has been disconnected and they send an outstanding bill with two months penalty. Then i get regularly call from them to pay the bill and i told them that incident and about disconnection of my id. Then from october i am getting calls from different numbers (I. E. [protected] and [protected]) told me that they are lawyers in delhi courts and would issue a summon regarding by bill payments and threatening me to pay the bill, by giving me threats like going jail or penalties etc.

Hi all,
Previously I had tikona internet connection user id [protected]. I paid enter bill 6 months ago and I asked to disconnect the connection since I am not using it. But they are not disconnecting it and they blackmailing me every day to pay extra Rs 3000/- . Please Could anybody help me to resolve this problem. Please don't go for it is very worst.

I was been given treats messages regarding non- bill payment for the month 15/OCT/14 - 15/JAN/15 for which the service provider have taken their "access point" from my building terrace in the month of November/2014, now they want full payment for the above period for which they have detected money from my security deposit, and remaining balance of Rs.2105 if not paid with in 2days, then the company files legal processing against you with in 2 days,
according to costumer care the company want payment for 14gb used by me till the month AP was removed, indeed of cheating people and want full payment, i request you kindly take a further step to help consumer like us

I am pankaj verma. i have taken a connection from tikona broadband on the name of my sister Priya Verma. in the month of may. I stopped using the internet near about 13may2016, & every 15th of month the bill cycle get renewed.. so therefore i called to tikona customer care at near about 15th may to stop my services. & they register the same. but the service got stopped on 23may.2016.
So they have made the bill for bill cycle from 15th may to 23rd may of 275rs nearly.
whereas i didn't use the internet after 13th may. i paid the amount of bill cycle till 15th may..
& i am not using the services from 13th may. then why should i pay the money for the bill cycle of 15th may to 23rd may..
Now what they are doing. they are messaging me & sending me mails regarding to pay the bill from last 6 months & every month they increase 100rs. amount...
& now they have made 776.42 rs. amount..till november
kindly please help me out i have frustrated because of this.
my airtel User ID- [protected]
On the Name of- Priya Verma.
please reply me with the solution for this on my contact number..which is below..
Pankaj Verma
[protected]@gmail.com
[protected]

Dear Tikona Team

Today only i received my connection cancellation mail which i applied long back. how ever already i told you in mail and as well as over phone to your uncooperative customer care. Im not going to call your XYZ person which you pupil mentioned in mail.

I'm not going to pay any due amount until below mentioned has been cleared from your side through mail not over phone call

Due to promised speed not provided by TIKONA i had recharged mobile internet, used friend toggle and more over my electricity consumed more unit and mental harassment due to not able to trade proper in stock market and not also affect my part time studies.

who going to bare those amount.

clear customer query for payment due.

if i receive any call or text msg from your side for payment due . i sue harassment case against you and already i have enough proof to in trailing mail that nothing has been done after too many mails.

Awaiting for your reply

Jeetandar Ojha

On Mon, Nov 7, 2016 at 8:52 PM, wrote:
This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.

Dear Customer,

Greetings from Tikona!

This is with reference to your email request (TT No: 1- [protected]) regarding Technical issues.

We understand that you are facing Connectivity (Decide basis customer's problem) related issues.

We have registered your complaint No. 1- [protected] and our technical team will update you in next 2 hours on your RMN through SMS.

How our Tec support works:

Once your TT is registered, you will receive an SMS on your registered mobile no. (RMN) informing you about the status on complaint registered by you. Once we verify that service problem is resolved & your connection is stable, we will again update you on your RMN through SMS. If the problem is not solved to your satisfaction, you can call us back within 24 hrs. and your call shall be connected to a Tech. Support Engineer at our escalation desk.

In case your Mobile number is not registered with us then you can follow below mentioned procedure to change your registered mobile number from your end if the registered number available in your account is active

o RSTMOBILE< USER ID> send to 5676708 from registered mobile number, after sending SMS it will be updated within 24 hours.

o Every SMS send to Tikona's short code will be charged as per your mobile operator tariff.

In case if your old number is in active then request you to kindly call us on our customer care number[protected] or you can write us an email to [protected]@tikona.in, to update your new mobile number in your account, it will be done within 72 hrs from the date of request registered and you will receive a verification call from our team to validate required details.

You can also write to us at [protected]@tikona.in.

Regards,
Customer Care
Tikona Digital Networks Pvt. Ltd.
W: www.tikona.in

I had been using tikona internet connection from jan 3rd 2016 to july 9th 2016. I also made the payments for 7 months which includes the complete july month also (Even though i didn't use after july 9th). I have the proof of all the payments that i made towards tikona. Also the modem is not provided by them, rather the one which i purchased.

On july 7th, i moved to a different provider (Big broadband). The reason why i switched to a new vender is because of the service quality that tikona provided me over the 7 months o[censored]sage. I had to send multiple emails and make multiple phone calls to the customer care on the poor quality connection.

Finally i moved to a new provider in july and send an email to tikona customer care to cancel the connection.

They haven't cancelled the connection yet and keep sending emails to me on the payments due. Also they call from some number telling that this has to be settled in court. I told very clearly that i'm not going to make any payment for something i'm not using now.

Request tikona team to focus on the quality of service rather than trying to get money from customers in illicit manner. If the quality of service is good, customers will always continue with the provider.

Tikona Digital Networks provide one of the worst and disgusting services ever to be provided. They harass and loot their customers without any reasoning or ethics. They have a long long history of complaints and legal petitions against them. Just search for it in the internet and you'll find.

My advice to any of my fellow human beings about to use Tikona connection. Please don't. Even if Tikona is the last option available to you in this world for connecting to the internet, please don't. They'll coerce you to take their connection by showing you their incredible speeds but its all a fraud. Never ever trust them. First will come the connectivity issues. Then comes the endless visit from their engineers in the name of fixing your problems which never gets fixed simultaneously billing you for all those days and months of no use and frustrations. Then comes the fight with their customer care executives who never seem to understand what your request is. They seem to be completely oblivious to the reality of communication who thinks their job is to answer calls and do nothing at all. Then will come their lawyer gundas harassing you to pay their bills. You're life will become a hell hole and you'll regret everyday the day that you made that call to tikona requesting for their connection.

You guys are waste others time, my Id is [protected], i am so much frusted from your internet and if i was trying to contact your customer care then all the time "we have registered your complaint, our technical executive will contact you SHORTLY " but still i am waiting from that unknown/invisible person, i have filed complaint and no one call me for technical assistance, i received call from tikona only for one question " kya aapke pass koi technical banda aaya " after that i said no then she told ok i just confirm that WHAT IS THIS PLEASE EXPLAIN

I am not able to use net, solve this problem

One more thing, i have already deposit money for 3 months package then why i received mail for payment, I am totally confused about that i mean whats going on and how you work ?

regards
Deepika

I complain on may forum on Tikonas threatening call to pay me Rs.2005 which I don't want to pay. I was forced to pay it as they told case is going to be registered against me. Later I contacted customer care and they confirm I don't want to pay anything and will refund me amount. Whenever I call them they are telling it will be paid within 2 days etc etc. Before a month also I contacted and customer care fellow told within 2 days I will receive message and refund will be settled through cheque. Still they are cheating. Pakka fraud 420 company.
Customer ID number was [protected]

I must start this email by mentioning that this company and its services are cheats, its technical support and on ground, technical staff is the [censored]iest staff I have ever come across.

Let me explain you the problem that I have been explaining almost every alternate day to the customer support executive and in the return, the promises have that the service will be resolved soon. I took this connect connection on November 13, and today being November 30, not even for a day that I have got the speed for which i had paid (4 MBPS), it can be tallied with the call history, numerous times the speed issue has been registered but till today I have not got the proper service. The engineers who are assigned to do the job are the most stupid people that I speak with, they have no idea of how the job is done, and professionalism is just not what these guys are groomed with and moreever they dont even take calls.

What is want is not resolution but I want this connection disconnected and refund of my advance (Rs 2680).

Customer ID: [protected]
Registered Mobile Number: [protected]

Thanks,
Pradeep

Generates false bill after disconnection .poor customer support .speed very low.only false promises done.

I am using Tikona since June 2016, every day having network issues and complained mania times but still issues were not resolved. After frustrating with your services raised request in Oct 2016 for disconnect Tikona by calling customer care center, but still they did not disconnected network.

29-Oct-2016 Tikona technician visited my home and told me that having issues at Tikona side( Set top box not getting signals properly because of buildings near to my society..need to establish new set top box near to my home due to this even though I have 4 mbps plan, I am getting max speed was 256 kbps same confirmed by customer care).

I am paying 862 per month even though i am getting 256 kbms speed, however after raising complaint for disconnecting the network they still asking me to pay 862 even though I am not using since 1 month.

Verbal discussions Tikona always cheating customers and seems they don't want customer satisfaction they want only temporary money, I am paying again even though did not used.

My kind request to all If you are using tikona and having issues, please write a complaint written and then speak verbally with customer care and ask them to reply to your email for issues so that at least you will be having some proof.

I have paid around 3600/- for using 5 months with 256 kbps speed and that to regular intruuptions of network.

Now I again am paying 860/- eventhough not using the network.

I have not used Tikona broad band since i have moved to Banglalore.
I had tried to transfer my connection from Pune to Bangalore but when TIKONA representatives visited my house, they declared that there is no network or connection feasibility at my area. Hence after waiting for 2 long months, i have sent mail to TIKONA and they have acknowledged the same, hence i have refused to take their connection.

My last usage of TIKONA was during month of march and i have cleared all the payments for my usage.
I have sent so mails before to discontinue my connection after Tikona representatives has regretted for connections in my area. They have informed that there is no network in my location in Bangalore.

My payment has always been prompt every month and you can verify all my historical payment records for the same.

Today i am saddened that TIKONA has sent me the legal notice inspite of so many calls and email communications that have happened and its very clear that the mistake has happened from TIKONA . I request you to please recheck all the records and my old email correspondence for better understanding. I have attached all email correspondence for your perusal.

I request some body to help me out on this that this kind of harassment should not happen to customers.

I want them to immediately acknowledge that due to their technical failure that no connection was established hence i am not responsible for the same.
They must immediately cancel all my bills and acknowledge that i need not pay any money for the same. I also would like to claim compensation for the mental harassment they had put me for 4 months continuously by sending payment reminders.

Regards.
Nikhil M
[protected]