Tikona Digital Networks Complaints & Reviews

I am associated with tikona last 1.5 years, and my internet is not working from 01/10/2015 to 30/10/2015, i had call more than 70 times only insurance within 8 or 12 hours solve the problem, after that i give the mail please disconnect the service unfortunately not disconnect the connection, after over due only disconnect the connection. today 20.06.2016 call [protected], she told me please pay Amount Rs 1655 other wise we will file complain...

I was using tikona connection for about 2 year.
Now due to personal reason, i was wishing to close the account.
since Apr-2016 i was not using tikona connection.
But till now representative from Tikona did not gave proper process to close the account.
i really fed-up with the tikona respresentatives, when i ask question, without any intimation, they are cutting the calls and it happened many times....

Hi,

I used tikona internet in in 2014-15 and in august 2015 i asked to terminate my account since i was moving to another location. I formally sent the mail and i informed to their customer care number also (I have proof). But this company didn't close my account instead they put my account on hold (Which wasn't informed to me). So after september i started to receive billing mails for which i replied them through mails as...

Your damn net speed goes very low every day and every month between 6pm - 12am at the time where people normally use net. Plan i've taken is 4mbps plan but i get 50-110kbps speed at that time. I've complained about it many times but you haven't still rectified it. I'm so irritated about your damn low net speed at evening times, next time it happens i won't pay you full bill for your poor service....

Hello,

I have been using Tikona for quite some months and I have seen some or the other way additional charges are being applied, so I wanted to get rid of the service.

Here is the detailed information:

I wanted the service in june so i was told there is a 6 month plan and installation would be free and would be given some GB for each month. If it is getting exceeded the internet would become...

Hi There,

Tikona is really very bad internet service provider. Most of the times internet not works. I recently shifted to place where airtel is not available previously I was using airtel from last three years but never had an issue regarding internet breakdown and it's 10 days only and I totally fedup from this scrap tikona company. I will never recommend this scrap company to anyone.

Thanks
Nav...

Tikona promised me a speed of 512kbps after fup, but it never reaches a speed above 360kbps. When I call customer support, they give a fake reason there are fluctuations in the speed. But my task manager on Windows 10 shows that the speed fluctuates between 350 and 360 kbps only. It used to show 500kbps to 512kbps for the first 9 months. So how can a speed drop without they setting the speed after fup bellow promised. They do so so that I...

Hi,

Sub: tikona broadband what a worst service (User id: [protected])
I have been trying to reach tikona guys on the customer care number since last 1 hour, which went on with too much pain to connect though.

Since i took the tikona connection my network is getting disconnected frequently without any reason. Now the issue is with the speed, though i have added the speed voucher, i am not able to migrate...

I have taken Tikona 4MBPS plan and paid 3 months advance. Post first 15 days the internet was seldom even 1 Mbps. When complained to customer care the reply was always that the link is down the connection would be back soon. Soon in few days the connection totally started disconnecting not even tikona login page was loading. Now when I call the customer care they don't answer my call. An E-mail for deactivation is followed by numerous calls...

Reposting my earlier complaint as no action is taken on this yet.

Still speed after 9 pm is terrible.

Current speed
Download : 0.20 mbps
Upload : 0.60 mbps

The above speed is self explainatory.

Hi

My user id : [protected]

Tikona is not at all serious about their complaints. Now i feel they are intentionally not providing speed / connectivity...

I have used the services for more then a year it was working fine, last year i was quite pissed off, because of the kind of service tikona was providing me, after endless calls and several technician visits i decided to discontinue the services as it was not even opening the home page. In September 2015 i requested for disconnection. i have the ref no and the name of every employee i talked too. they never disconnected my tikona service,...

Hello looters,

You people are fraud. Tikona is a cheat company.

I asked to disconnect my services through an email on 10April 2016 as I was moving out. After that I got a call from tikona customer care and they started giving me several offers which I said no to.
I firmly said I don't want connection anymore and pls disconnect it. After that customer care lady said okay, your connection will be closed...

Like every I m getting lots of problems in my internet service soo I always called Tikona like every day they always put me on hold like 30 mins and some times one hour or more then that one night I when I was not getting my login page so I called tikona and told there person whole thing but like always he said that he can't help me on that they actually never help they also say same stuff each and everyday so I ask him to transfer this call...

I need to close my broadband connection with tikona as it seldom works. I tried to put the request for the same but they always disconnect my phone after saying that they are diverting my call to the concerned department. I have also emailed them but i need this connection closed. My online request number is 1-[protected].

Please do know that i have already paid for this month's cycle and i need this connection closed before...

II've raised complaint with customer care more than 20 days back to resolve my Internet broadband connection .I purchased this in 21st May 2016 and paid 3 months advance rent alalong with the router charges. Just after after few days net connection keep troubling me alot. After fed up all this when I haven't got a single call from customer care dept.dept . I wrote mail to nodal officer mail I'D ..not even once .Sent a mail to nodal officer...

I have used tikona service almost an year. During my initial 3-4 months I was happy with the service. The problem started after that where I never used it properly due to frequent disruption in service with disconnections. The technical team was unable to resolve it for couple of days again it used to work for a day or two and then the connection use to be in trouble. This made me sick actually and I gave chance to tikona for atleast 5 months...

I have discontinued tikona service as per my customer care call on 15 Dec 2015.
I have paid bill of period 26 Nov 2015 to 25 Dec 2015.
Please refund my money for 10 days which i have not used which is approx 200 rupees.
Still i have been harassed for payment of bill, till date, increased by 100 every month, which is unethical.
i have received fake calls from lawyers saying pay bill within 1 hour or you will be...

Hi,

My Tikona ID is # [protected] .

Almost a year back I have closed the tikona internet connection, by calling their customer care number . I had paid my full and final bill at that time and closed the account. Their customer care person also confirmed me that there is no dues pending with me and my account is closed successfully.

But after that also I was continuously receiving bills every month...

My user ID is [protected].
To start with, I want to confess that tikona is one of the worst n most fraudulent service providers. I started using the service from around mid July 2015. Used it for about 3 months, I.e. till mid October 2015, paid the corresponding period's bill and requested to discontinue it thereafter. However, it was kept on hold for further 2 months upto mid Dec 2015 and then I again asked to discontinue it, but...

As per Area manager tower is out of range now. but when i started service executive told me if signal is below 2 MBPS tikona will refund double amount. ervery time i complaint for no connection they never told me the fact. now continuously i am complainin for non availability of connection from 15 April no reponse. end of this the made bill of INR 700+ and Tower is out of range.

Many time mailed complaint to [protected]@tikona.in/j.[protected]@tikona.inbr...