Tikona Digital Networks Complaints & Reviews

Hi,
My user id : [protected]
Today i got a call from tikona advocate priyanka sharma (+91-[protected]) threatening me about payment and she is going to file a case against me right now if i dont make the payment. And i will need to face the consequences.
I got my connection disconnected in oct 2015 and paid tikona in full, but tikona never acknowledged my payment and kept on sending bills. I even called up their customer care and they told - nothing is pending from my side.
I made the payment since i m in bad position in my personal life and did not want to take any more tension. Also the advocate promised me that an acknowledgment of the payment for full and final settlement and noc from tikona will be shared within an hour if i make the payment immediately. She stopped taking the calls after that. There is no acknowledgement from tikona after that.
On 23rd october 2015, i had requested them to terminate the service since i was not happy with the quality of service tikona provides. Then, i was being told by their customer service executive that i would expect a call from them about fnf in next 48 hours, which i did not receive. After number of requests, i could get hold of their customer service executive. The lady was not ready to take down my request instead she was persuading me to keep the connection active. When i did not listen to her she said that someone will come and collect the modem. She had also confirmed that, since i had not used internet connection from tikona, i would not be charged. Even after this incident, tikona billing department continued to send me consecutive monthly bills.
In 22nd april i received an email from them saying that my connection has been terminated due to non-payment of bills and now they want me to pay rs. 2005/- that includes 1500/- as termination penalty. And rest of the amount was for the monthly bills send after my disconnection request.
I dont know how is this justified. When i interacted with the customer care, they told me to ignore it.
In the month of april, their executive came and collected the modem.
Today i received a call from some advocate priyanka sharma (From number (+91-[protected]) from delhi court. This lady was threatening me to pay the amount of 1006/- immediately or he will lodge a legal case against me immediately. She also took a guy on conference call who was also rude and told that nothing can be done now and i have to face the consequences on court. I got perplexed and i had to pay the amount she dictated. I searched for full and final settlement mail from tikona which i did not get.
I went and made the payment the details of which are as follows:
Ban :[protected]
Payment amount (Rs ps): 1006
Payment date :[protected]
Payment id : 1-[protected]
Transaction id* : [protected]tpc[protected]
Payment status : success

She stopped taking the calls (To [protected]) after that. There is no acknowledgement from tikona after that. I even tried to call up the billing customer care where no one takes the call.

After searching for this on google, i came to know that this infact is a scam call operated by tikona. I dont understand, why are they stooping to this low to threaten their customers who trusted them for years even after them providing bad service.

I request the concerned to please do the needful and help me.
Thanks and regards
Gaurab das
M:+91-[protected]

Please note that the 4MBps billing plan was deliberately started for my A/C without my consent.
I had made no such request for this plan to be started as I was extremely unhappy and dissatisfied with Tikona's service.
I had cleared the outstanding bill amount previous to this and had disconnected my router since I wasn't using the same.
Now Tikona has raised a spurious bill and is levying late payment charges for the same. They are constantly harassing me and my family members daily demanding payment for this.

I had a tikona broadband conection in indore from 4 months (From 1-feb-2016).

My experience with tikona internet is worst. Every time when i connect tikona internet to my computer, it show me a message "authentication failed reason [login failed, you cannot start a session on this network]" and when i call to tikona customer care (Maharashtra) executive says you are already login. But i am not login actually.

When i go to complaint they tell me this problem is not occur from company side, another user have access your account simultaneously (Parallel login).

I want to solution of this problem as soon as possible.

I want to disconnect my connection so i have called to customer care senior person but they (Amol from mumbai talked @ 10.15 pm today) have not informed me a proper solution. Each time they are asking me a reason and after listening it they are disconnecting my call without intimation. So it gives me a lot of mental stress. From joining tikona service i have wasted my precious 30 hrs on customer care call. Your service is a worst service faced by me in my entire life. So how i can refer my friend or anyone to buy your inter net service?

Hi team,

My tikona broadband user id is :[protected] customer name: munibabu p bill account no:[protected]

I had so many connectivity issues with the service. Issues were not resolved after so many complaints and i had opted for discontinuing the service.

Last logged on date: 14th dec-2015.
Placed request to disconnect on : 20th dec-2015

I had to pay around 800/- at that time. But even after placing disconnection request on 20th dec, bill for the next month (Billing cycle is dec-25 to jan-25) is generated..

I don't know why bill is generated for dec-jan cycle also even after service is dis-continued and i had not connected

Have done so many follow-ups after that to correct the bill so that i can pay the original amount of 800/-. Have sent so many emails and raised several requests by calling tikona customer care but no action was taken from them.

A person who said he is a lawyer from delhi court called me (On 21st june) and asked to pay the amount with in 30 mins otherwise legal action will be taken. I paid the total bill of rs.2140/-

I feel cheated as the bill was wrong and they are threatening to take legal action though it's their wrongdoing from their end

Pls do the needful

Thanks
Munibabu
[protected]

Respected sir/madam,

This is in regards to unethical billing practices of tikona services, bangalore. I had requested for service disconnection from tikona on 11/8/2015 as i was shifting to a different location. After informing them multiple times on customer care and sending them an email about the disconnection, they are refusing to disconnect and sending me invoices despite the fact that i had not been using it. I had also received calls from tikona customer care and they were relentlessly harassing me to continue with their connection even though i had clearly told them about disconnecting the services. There had been multiple instances where service provider had been unable to provide internet connection for days together. Although i had paid the final outstanding amount of rs 299.5 which i received from them, they are still sending me monthly invoices unecessarily. I have been harassed by some call from a lawyer for payment of fake bills amounts and threatened to file a case. My cancellation request number was 1-[protected] for tikona user id: [protected].

Hi, i got tikona broadband connection on 8th july 15 with user id-[protected] also paid 3 months advanced rental rs. 2280.In september itself i requested to terminate the connection but they always tried to convince me to continue the service but i was no longer interested in the most unreliable broadband tikona and that time i had moved into other means to use internet. So, i stopped using the tikona broadband by september 2015 itself. But tikona has either intention to cheat or fool the customer and just delayed it and was never understanding the real problem, seems customer care people are all dumb people.

Now few days back tikona advocate called and threatened to forward the issue to megistrate on court in few min, so i paid rs. 2005 compulsively which is not genuine.

How can such company cheat the customer in such ways, tikona has cheated me few years back also with their misleading engineer.

Kindly take action on this fraud and get my money back. It was not my fault that tikona did not terminate connection on time after request.

One mor thing, when i was not using the broadband at all, it showed some consumption of data. It may be a tactics to cheat the customer.

I am not your user however i am receiving the bills as well as legal notice bearing name surat singh from your company. My name is mahesh gaikar
I am staying at n-103 m. G. M. Park chs ltd virar west for last 18 years
However the courier boy drops all the bills and legal notices at my residence and un necessarily harassing me. Earlier i sent the email to you at j. [protected]@tikona.In i had not received any reply so far. Yesterday also i sent one email so far i had not received any reply from you.
The correct address of mr surat singh is m-103 m. G. M. Park chs virar west
You should verify the address of the customee before sending bills and notices to customer.

I am associated with tikona last 1.5 years, and my internet is not working from 01/10/2015 to 30/10/2015, i had call more than 70 times only insurance within 8 or 12 hours solve the problem, after that i give the mail please disconnect the service unfortunately not disconnect the connection, after over due only disconnect the connection. today 20.06.2016 call [protected], she told me please pay Amount Rs 1655 other wise we will file complain in court and i have your PAN card no if not pay than your CIBIL credit will be poor like that accordingly i had pay amount .
My question
1. Due to internet i had loss more than 50000 who will pay.( Share Market)
2. Why only insure connection will be shot out with in 8 and 12 Hours.
3. I need money Rs 50000 + 50000 mentally harassment + 1000 internet connection which is not used.

I was using tikona connection for about 2 year.
Now due to personal reason, i was wishing to close the account.
since Apr-2016 i was not using tikona connection.
But till now representative from Tikona did not gave proper process to close the account.
i really fed-up with the tikona respresentatives, when i ask question, without any intimation, they are cutting the calls and it happened many times.

Hi,

I used tikona internet in in 2014-15 and in august 2015 i asked to terminate my account since i was moving to another location. I formally sent the mail and i informed to their customer care number also (I have proof). But this company didn't close my account instead they put my account on hold (Which wasn't informed to me). So after september i started to receive billing mails for which i replied them through mails as well as i called their customer care and asked them to close my account. Still they don't want to close my account. I do not understand why a company is not willing to close an account if the customer asked for it.

And the issue is they are now asking me to pay the bills for all these months for which i didn't use single byte of data. I am fully frustrated with this mails and now i started to get harassment phone calls. This is the worst kind of service any one can ever expect from a telecom company.

Whenever i called their customer care number they won't answer but the call will be connected so i ended up wasting my time.

Your damn net speed goes very low every day and every month between 6pm - 12am at the time where people normally use net. Plan i've taken is 4mbps plan but i get 50-110kbps speed at that time. I've complained about it many times but you haven't still rectified it. I'm so irritated about your damn low net speed at evening times, next time it happens i won't pay you full bill for your poor service.

Hello,

I have been using Tikona for quite some months and I have seen some or the other way additional charges are being applied, so I wanted to get rid of the service.

Here is the detailed information:

I wanted the service in june so i was told there is a 6 month plan and installation would be free and would be given some GB for each month. If it is getting exceeded the internet would become slow but would deduct any charges.

Thus I paid Rs: 3400 on jun 13th (for 6 months jun, july, aug, sep, oct, nov---assuming installation is free)

Now i need to just pay Rs: 500 for december month which i paid, but i got a bill saying i have to pay another 500Rs for installation.

To get rid of everything I paid Rs:1070 on jan 10th month as per the bill it showed in my account.

I sent an email to them to close the account on Feb 12th and to send a person to sort out the issues. This happened only after couple of calls.They sent a person and he collected some amount which I dont even remember now, but he said nothing would be charged hereon and account would be closed. So i disconnected everything and stopped using the internet.

I got couple of calls saying to use the service and they will waive off everything which I ignored.

Every month from march to until now they have been charging 100RS, though I said to close my account in many calls and nothing happened.

Now i get messages and emails to me which is a very big torture saying I have Rs:423 outstanding.

complete trouble and harassment by TIKONA to an innocent girl.

Hi There,

Tikona is really very bad internet service provider. Most of the times internet not works. I recently shifted to place where airtel is not available previously I was using airtel from last three years but never had an issue regarding internet breakdown and it's 10 days only and I totally fedup from this scrap tikona company. I will never recommend this scrap company to anyone.

Thanks
Nav

Tikona promised me a speed of 512kbps after fup, but it never reaches a speed above 360kbps. When I call customer support, they give a fake reason there are fluctuations in the speed. But my task manager on Windows 10 shows that the speed fluctuates between 350 and 360 kbps only. It used to show 500kbps to 512kbps for the first 9 months. So how can a speed drop without they setting the speed after fup bellow promised. They do so so that I will buy their speed boost packages which start at Rs 100

Hi,

Sub: tikona broadband what a worst service (User id: [protected])
I have been trying to reach tikona guys on the customer care number since last 1 hour, which went on with too much pain to connect though.

Since i took the tikona connection my network is getting disconnected frequently without any reason. Now the issue is with the speed, though i have added the speed voucher, i am not able to migrate to higher speed nor my actual speed (512 kbps). It is simply ~200 kbps.

The technical support guys are simply transferring the call to department to another, which is pathetic response. Please act on it seriously if you can.


Reg's
Naresh ch
Tikona user id : [protected]

I have taken Tikona 4MBPS plan and paid 3 months advance. Post first 15 days the internet was seldom even 1 Mbps. When complained to customer care the reply was always that the link is down the connection would be back soon. Soon in few days the connection totally started disconnecting not even tikona login page was loading. Now when I call the customer care they don't answer my call. An E-mail for deactivation is followed by numerous calls for support but nothing is done for improving the connection. When I called the customer care and they finally picked up they answered that my speed has been brought down to 512 Kbps due to usage limit but my speed is not even 10 Kbps.

Reposting my earlier complaint as no action is taken on this yet.

Still speed after 9 pm is terrible.

Current speed
Download : 0.20 mbps
Upload : 0.60 mbps

The above speed is self explainatory.

Hi

My user id : [protected]

Tikona is not at all serious about their complaints. Now i feel they are intentionally not providing speed / connectivity to save data.

I have launched a complaint few days back with complaint id 1- [protected]. But no one is looking into this. After 2 days again i lauched the complaint wih id 1-[protected]. Which is also not looked after.

I have taken 4 mbps plan and i am not even able to surf internet. They are providing speed of hardly 0.4mbps. You can imagine how they are cheating their customers.

The reason is they are giving this connection from a transmitter which is fitted in near by society named ambanagri society dhanori. This has got limited bandwidth. Hence only 6 to 7 conection can me taken from there. But greedy tikona has increased the customer base without increasing the bandwidth. This is the main reason for fluctuation.

I have launched lot of complaints with respect to this speed fluctuations. They do someting for 2 days to increase the speed and after that again the issue remains same. It is very clear they are doing it intentionally.

Hope posting this complaint in this site will help me with a permanent solution to this. I am fed up of tikona customer care. They are hopeless.

Regards
Arun nair

I have used the services for more then a year it was working fine, last year i was quite pissed off, because of the kind of service tikona was providing me, after endless calls and several technician visits i decided to discontinue the services as it was not even opening the home page. In September 2015 i requested for disconnection. i have the ref no and the name of every employee i talked too. they never disconnected my tikona service, infact they they keep on adding additional bills. Now some advocate is calling me for the payment for the service which i refused to use..yours collection department are abusive and threatening on calls. They are calling my family members for the payment.. it is very disappointing that Tikona is loosing customers. I asked my 3 friends to discontinue their services wh0 were using tikona.. and Now will definitely launch an FIR.

Hello looters,

You people are fraud. Tikona is a cheat company.

I asked to disconnect my services through an email on 10April 2016 as I was moving out. After that I got a call from tikona customer care and they started giving me several offers which I said no to.
I firmly said I don't want connection anymore and pls disconnect it. After that customer care lady said okay, your connection will be closed on 26April and advanced amount paid by you at time of installation will be settled in that period of time.

After that I dint receive any call or message from Tikona. But to my surprise I received bill for next month period too.

Tikona customer care executive started Calling and harassing me. I explained everything above to them but they are dumb enough to not understand.

They say WiFi is still used at your place. I want to ask if I requested to disconnect how WiFi is still being used? How someone can use I internet when even user id doesn't exist.

And if someone using it that completely and totally your fault.

You guys need to stop harassing me else I am going in consumer court. Focus on improving company's service performance and hire some educated staff rather than looting people.

I read reviews of tikona and turns out it is a fixed pattern of company to loot people once they opt to disconnect ur horrible services.

Reshu Malik
User id(past) :[protected]