Tikona Digital Networks Complaints & Reviews

My user id is [protected]... M having 4mbps plan... M having technical issues since last 10 months.. M nt getting proper connectivity and if there is connectivity there is no speed... I m calling almost daily 4m 10mnths and hd complaint about my issue thousands of times to the customer care executives and also with thesenior desk but there's no proper resolution given to me till now...
The technical department customer care is always...

Dear Consumer Forum,

Please be noted i cannot connect to my internet every week and this happens almost twice a week and still tikona is not ready to disconnect my internet connection. Whenever i have asked for a waiver, they have not provided me the same, stating that the complaint has been resolved. Now, i need a waiver as well as disconnection as i don't think so that tikona is properly able to provide service to the consumers....

Dear Sir,
Since April 28 i am not getting proper connectivity. Connectivity is always flu acting. So many time i have register complain many time. My complain number is 1-[protected]. My id is [protected].Its almost 10 days over but it’s not resolved.
The Followings are diagnosis results.
1. Server DNS could not be found.
2. Ip address is not fixed.
3. Computer is offline.
4. The default get...

I was a tikona customer and since i had to move from mumbai to gujarat, i requested tikona to close my account. Tikona team insisted that i should rather transfer my connection, so i agreed. But at the new location, the engineer mentioned that the connection is not possible. So i raised the request for closure, which was addressed only after 3 months after repetitive requests.

I had an outstanding credit of 500+ rs with tikona...

I used tikona wifi services for 3 months and it was pathetic i paid 2800 rs for 3 months, connection and speed was too poor, i complaint to customer care a lot but still no solutions provided by the tikona, when i request for disconnection they transfered my call to senior staff and believe me they never entertained my cal till yet amyday...but they keep on calling in every 15 days for payment of 1100 approx...why should i pay for the services...

Date of incident: bad service since last week and bad customer response on date 5th may 2016

Client number: [protected]
Tikona id: [protected]

Hi,

Since last one week i was facing frequent disconnect issues in my tikona broad plan (Adbbm2m500), which i thought would be resolved automatically which did not happen.

Now on calling tikona's customer care support, they refused me...

Hello all,

My connection id was [protected], and started using tikona connection effective july 11, 2015 and thus made a payment for three month advance (Transaction id:-[protected]tpc[protected], however there was an issue with connectivity and i was never happy with the service & customer care support since very first day because i had the 2 mbps plan but i never received download speed of 40 kbps, i made an ample call to...

Me and group of four others(new to Hyderabad) had shifted to flat and were looking for a broadband connection. When all other leading service providers wanted a legal local address proof we came across Tikona Digital Networks which in the beginning told nothing that sort was required. The representative offered their plans and guaranteed us cashback in case of the speed not matching as promised. The first two weeks were good but then the...

Apart from all what mentioned above i have droppd e-mail to tikon and its ceo prakash bajpai as below but not response as usual

Hi team,

As now we had already raised complaints over 100 times over calls where your technicians kept giving assurance that the pending amount will get waved off and that just because in real scenario there is a net issue in the area and tikona does not have proper channel or line...

We were using Tikona broadband services at our office premises. The services were pathetic and every other day we faced connectivity issues. Finally we cancelled the connection. Despite cancellation they levied charges of Rs.1800 plus for modem not returned to them. Despite our repeated requests no one came to remove their cables and take away the modem. Now they are making threatening phone calls and asking us to pay and saying that we have...

Sir
I have to disconnect the tikona broadband but even after repetitive call there is no response from tikona customer care. When i call to customer care and asked for disconnection they put my call on hold more than half and hour and then disconnected. This thing happened many time.
This is really unprofessional behavior from tikona .I really suggest not to go for such broad band company who trying to cheat us in such manner.br...

Tikona has harrowed me like no other service operator. I have a 2000 sq ft house and had gone in for 2 routers as per your service guys advice. Had paid extra for installation for the same. Recently there is an error in one router statin that only one log in allowed as the earlier plan has been changed. This has to be rectified. Somebody needs to come within 24 hours or else pls deactivate my services as I will move from tikona with a stern...

I have requested for tikona broadband dis connection on 29-feb-2016. But still tikona has not dont the same. They have stopped only the rental service and not ready to deactivate or disconnect the service. Even after several communciation to the call center no updates. . Since i'm moving from the current location / building primesis, requested them to deactivated and they are ready to deactivate. I'm not interested in using the tikona service...

First of all I want to tell you that I have 2 connections of tikona, one connection is for 203 and second is for 302 in same building and both flats are mine. But as technician has came yesterday(e.i 1st may ) regarding my Internet issue and the problem is not solved. But technician is misbehaving like insulted talk in front of others(Society members) that "I am using illegal connections" this is that the way tikona people are behaving.br...

Hi my name is gaurav, i joined tikona network on 21.04.2016 and the user id assigned to me is [protected]. From the very first day i am facing poor conectivity and pathetic speed problem with tikona. I tried calling the sales person mr. Anshul dubey & technical support assigned to me, mr. Pankaj; but they never turned up to my complaints and stop picking up the calls from me. Then i turned up to online customer care no. [protected], after...

Dear sir,

My user id = [protected]
You company employee's remove my old plan (Adbbm1249) without my confirmation and without any giving info. To me

After that when call connected in customer care with ( tejas patil ) senior desk, he said that he can't give info about whom stopped my plan stopped without my request
But on that time she generate request no.[protected] that i only know
br...

Had tikona plan for 1 year.
There connection was already so bad that i had decided that i'm not going to extend it anymore. And they have never came it to resolve any sort of problems.
They extended my plan without even cross checking with me. No mail no phone call just extended the plan.
The person who had given me the connection is probably not working with them anymore.
Harassing me since past 4 months....

After calling the number several times which you have given to me to submit the cpe with no response i finally mailed a request to collect your cpe dated on 18/4/2016, request number for your reference 1-[protected] and it was not cleared for a week after several calls and mails to your customer care your engineer has collected the cpe and all other equipment and he conformed the same and finally i got a mail dated on[protected] stating FULL...

Am not able to get required speed of 10mbps and they charges for 10mbps speed. I am not at all getting 10mbps speed then why should I pay the amount for 10mbps speed. I requested and complained to the provider many times still the issue is not resolved. Request you take severe action against the provider for cheating the customers. User id [protected]...

I am one of the customers of Tikona. I was getting frequent disruption in internet. I used to call tikona call centre toll free number to talk to executives. from past 3 months, i have been raising the same compliant as "i am getting unidentified network error" . I used to get same answer from past 3 months as " we will resolve it shortly and PERMANENTLY and SLA time is 24 hours, give us last chance.. I think, this company don't know meaning...