| Address: Bangalore, Karnataka, 560076 |
| Website: www.tikona.in |
Hi victims of tikona fraud model :
I intend to share this for the future fellow victims of tikona. If you have taken tikona you have already stepped into the trap. Tikona has a hardened fraud model to extort from it departing customers.
If you are going for a disconnection please note the below points :
1. Raise disconnection request well ahead 1 month of your bill-cycle end date.(Though trai directs disconnection within 7 days/ but who cares for trai when even trai doesn’t care)
2. Speed post written mail(Hard copy, signed) to mumbai-tikona headoffice (I am not sure how much a electronic mail is held valid in court)
3. Send the same signed mail in fax to tikona(Keep the fax receipt)
4. Obviously you will send electronic mail request for disconnection ( but they won’t respond & confirm to that in anyway)
5. Understand the actual trap now: disconnection in tikona does not mean deactivation of your user-id. And tikona mentions that it can charge you on your user-id after disconnection based on further usage. Now how will you deny further usage & prove non-usage ? Very tough !
6. Hence only option (If you want prove non-usage in court) – return the tikona device asap before the end of your bill-cycle
7. Now this is the tough part : customer care will talk all the non-sense things, will irritate you infinite times, and tell you all the false stories (Like device is free/tikona doesn’t collect device/transfer the connection); do not & do not trust the customer care.
8. You need to return the device and collect receipt in tikona letterpad with dates before the end of bill-cycle, keep photo id proof of the device collector.
9. Mail the soft-copy of the receipt to tikona again, and ask them to disconnect & deactivate.
10. After this happens, and after another 3-4 calls + 2 weeks you might receive full & final settlement letter from tikona.
11. For me i fought hard for 20 days, posted in all consumer forums, and gone mad by no-response stand + false promises from customer care. The customer care will never ever confirm your request on mail. So do not trust whatever they say.
12. I have learned from the trend that the customer care is well trained & instructed to exactly follow the fraud/trapping model, it can not happen by mistake or by chance.
13. After all this also if one gets a fraud bill, one can atleast raise a case against tikona, instead of tikona scaring the indian citizens with all cheat advocate calls from the indian capital delhi.
14. So gist - speed post mail+fax+email - return device before end of bill cycle - keep receipt+collector id+video(If you can) - post in consumer forums - fight with customer care - blame yourself for taking tikona without seeing review
Regards,
Tikona Digital Networks customer support has been notified about the posted complaint.
Greetings from Tikona.
Please be assured that your concern listed Apr 7, 2016 has been noted and our team is working on addressing the same.
Regards,
Tikona Care