| Address: Gautam Buddh Nagar, Uttar Pradesh, 201309 |
| Website: TIKONA |
I had taken tikona broadband connection in month of september- 6/9/2015 and paid in advance for 3 months 3056/-
Payment id- 1-[protected]
Ban:[protected]
I was not getting proper connection and every day there was some issue with network. I had filed complaint several times but i dint not get any solution. I decided to discontinue the server in month of november. I called to the customer care person and requested to stop the services on 25th of november 2015, i was assured by the lady that it will not be charged any penny extra and services would be stopped, but nothing happened. I again dropped an email on 29th november 2015 and requested to stop the services, again there was no response.
Later on 8th of december i got an email that the services have been stopped and if you use it later you will be charged at some rate. I was assured that finally its been stopped.
Again after on and a half month i got an email with a bill saying you have to pay 392/- amount since its pending from long. 292 + 100 (Late pay fee). I was shocked and called up tikona people again, again they said that ma'am sorry for the inconvenience it has been resolved you will not be charged anything and will not getting any emails or messages.
But this was not the end, again i kept on getting emails from[protected]...This is april and i am really frustrated with the bills i am getting every day asking me to pay higher amount than before.
I called up tikona every month and every time they say its been solved, and today again it was committed that its been solved. This time i asked the person to take away some device that he has installed outside my flat, i am not sure what it is. And then the person said ma'am to get the device removed and for the bills to stop, please continue the services and take it for an year and later we will remove it if the there is still issue with network (That is joke for sure... But no he wasn't kidding). I asked him to take payment for 292/- which is a bill until 8th dec-2015 and stop it right away, for late pay charges i am not responsible since tikona delayed from there end, tikona miscommunicated from there end. But the person was smart enough and threatened me saying, "if you don't pay this much then we wont disconnect it and you will keep getting bills. And if you take a plan of any year i will levy off the 400/- extra from your bill." so choice is yours either pay whatever we are asking or continue the services and keep getting fooled by us.
Tikona is a company full of fraud and criminal people, fooling the customers, and asking looting them for having committed a mistake o[censored]sing tikona.
This is heights of irresponsible attitude, heights of fraudulent acts.
Please some body help. I am sick of tikona.
Ps: i had some amount extra in tikona's account on my name, which they haven't adjusted as well.
Solution: i request you to stop the services immediately, take your device away from my building, remove my emails and phone numbers from your database. Levy off the bill against my name.
Subscriber id : [protected]
Tikona Digital Networks customer support has been notified about the posted complaint.
Greetings from Tikona.
Please be assured that your concern listed Apr 9, 2016 has been noted and our team is working on addressing the same.
Regards,
Tikona Care