Tikona Digital Networks Complaints & Reviews

Hi Team,

as I have complained 3-4 times for internet service. I am having issue from 1st day. now after 20 days I am not able to connect my internet it is disconnecting in every 5-10 min. I need an urgent assistance for this.

and this is not my first complain at all....

Hello Sir,


I am fed up of calling and complaining to customer care.

Whenever I need to do some urgent work, network is down and on calling customer care they reply

they are working on the issue and my issue would be resolver in next 8 working hours.

It is happening all the time.They don't assign technician easily.

Today the technician came, he spend more than...

I have requested for closing my tikona account on 29 August 2015 because i had to shift to a new city. I had mailed them and also talked to their costumer executive for closing my connection. They said the request has been submitted and the account will be closed . But that didn't happen. Instead they insisted me for continuing the service and offered me many plans but i denied.They didn't closed the connection and the bill got generated...

I am ajay Kumar, had lodged complaint to disconnect my broadband service before 24 Sep 2015 (con no:[protected]) .even I have mailed to Mr J Nair and customer care too (I have proof ), they told me like they will send engineer to solve the issue .but they didn't still I called j Nair area manager in Delhi as Tikona is harassing me and my family so I am complaining for this and I'll sue Tikona service with proof if I'll get any kind of call...

My user id is [protected] and i have changed plan of 1 month 4mbs 650rs to 1 year 4mbs 250gb 4500 rs and tikona has confirmed that they have recieved the amount but account still showing inactive sometimes in day time and some time in night .This problem is continuing for past 1 week and i am calling daily to customer care but still there is no permanent solution from them .They are fooling daily that they will resolve the problem but still...

I had a tikona connection which i informed them to withdraw, after successive communication regarding withdrawal they never came to take back their modem, Instead they kept on sending bills . Why should i pay bill for the service which i have not used. Today i received a threat call as if you are not going to pay double the amount you will be penalised to pay Rs 52000/-. I have all the correspondence with me and have asked them to produce...

Hi i was using tikona broadband bearing user id :[protected]

i was in annual plan which was expiring on 15th oct 2015, i sent a written mail asking for termination and also called the customer care and confirmed for my disconnection.

Still a bill was generated asking me to pay 1780 rupees, When i called customer care regarding this they asked me to ignore such mail, i also called couple of times to takeaway the...

Reference Billing Account Number:[protected]
User ID : [protected]

The problem began December, when my Internet went down for several days.The problem continued throughout December to March. My Internet would cease working for several hours /days at a time, and then restart spontaneously.

Also when i requested for Closure of service because of continues service issues, still Tikona team did not process...

I have buy a new broadband connection of Tikona on 19 march 2016. In two days only half or one hour internet service has worked and always show login failed, maximum session reached error msg. My plan is 4mb speed but speed is coming around 40-60kb. They take three month bill amount in advance. I am totally dissetisfied with Tikona broadband service and want to back my amount. I will not suggest to use Tikona broadband to anyone in my life....

Hi

I want to bring notice to you one of the frustrating thing happening to me daily with tikona customer care.

They are unneccessarily charging me the amount.

I am using tikona internet connection from the last 3 years and using it in good manner.

I have shifted my house from Jakkasandra to Hoodi on September 17th 2015 also the shifting charges was paid an amount of 250/- Rupees...

My user id :[protected]
i got a bill after disconnection of my tikona connection stating that penalty of rs:1500/- for MODEM . But i have surrendered my modem and i have sent the photo copy of CPM REMOVAL LETTER as directed by tikona customer care executive . Even after sending the photocopy of cpe removal letter more than 10 times you havent updated the details and repeatedly calling me to pay bills .

I dont want you...

I have Broad band connection Tikona . my service billing month on 7 Nov and i am already intement 15 days advance we not need service . and they are no provide the proper service and no documents provide for connection and no need service so service close but tikona charge for close service billing so i am already paid in advance but they are tourcher me .they say we are complain etc.and this person [protected] call every day and i am very...

I have requested the tikona service provider to close my connection in the month of october due to their poor service. Inspite of requesting them several times, they have not closed, instead several reminder mails received from them to pay the dues.

But i clearly informed them several times to check the connection & take away the device. But the same was not done from their end.

Now, i got a call from one of...

Myself Amit Kumar, Tikona ID [protected],
I took connection of tikona on 18 jan 2016, and paid an amount of 3040, on feb 22nd i applied for address change, but tikona was unable to provide services on relocated area, as per tikona engineers instructions i applied for disconnection on same day. On 27th Feb 2016 Tikona engineer picked the modem.

As I talked to tikona customer care, executive told me the reimbursable amount...

I got my connection (User id - [protected]) this Monday, 14/3/2016. Since then I am not getting Internet access. Every time I have to call the customer support and after lots of trouble the internet will start working but after some time it will again stop working. Every time I want to use internet I have to repeat same process. They are not sending anyone even though I have requested so many times. I did a huge mistake by changing my service...

I have been using this Tikona $$$ for a year or so . Its a nightmare!!! Every week there will be some or other issue and it will take days to fix !!! Coming to my last incident . I started facing the network problem on 28th of FEB 2016 . On the same day I made a complained and they have informed its due to network and will be fixed with in 24 hours. Looks like someone closed the ticket after few days stating " Issue resolved " . But the issue...

I had requested for disconnection of my tikona id [protected] in July-August 2015 when I was going out of town I was requested by customer service to keep it as they will freeze it. however I told them I'm not sure if I will come back. this was well before the bill gets generated. however I got a call from tikona technical department stating that I can also transfer the connection to some friend. I gave them my friends reference. this process...

Every day we are facing a problem in internet connectivity. It shows request time out message while ping. If we complaint they says it will resolve in 24 hours. Once problem resolved it again arise after 1 or 2 days. We are facing problem till i have taken the connection. So you are requested to resolve it as soon as possible....

I am facing Internet connectivity issue for last 3 months. During day times I get interrupted service with dull speed. While at night there will be no service/connectivity at all.

I have raised several complaints however there is no proper resolution to it.
On the other hand I have to make payment for the service that I am not receiving properly.

I wrote a mail to get the service disconnected. For that...

To Consumer complaints division
Dear Sir
In Tikona mail- they are continuously saying for resolving my issue, or will not charge after my last usage, but where is the answer of my mail that when I will get my money back, if my account has been closed.
Should I wait for life time, when this issue will be closed . while there service engineer has 3 times confirmed non visible or connection issue problem, which can not be...