Tikona Digital Networks Complaints & Reviews

Tikona digital networks is providing worst class services to their customer, they installed a broadband connection at my premises on[protected] it works for only 01 hour several complaints made but they are not attending. We need my amount refund with immediate effect. On customer care centre executives are confirming that we are going to connect your call to our senior since morning 8 calls upto 30-32 minutes made but they have not connected. We need my amount within 2 days otherwise we will go to consumer court. My tikona id is [protected] : birendra.[protected]@kei-ind.com

User ID is [protected]
Recent installed connection
With lots of problems
Poor customer support
All time backend problem
Non technician engineers
This tikona isp have done fraud with me and on 2/3/2016 I have made complaint for disconnect this worst net connection
I have also attached proof of amount I have paid
Because all persons are fraud your sales installation everyone said we don't know tikona and you
And I want refund what I have paid
Then tikona executive called me
And said don't worry sir we will disconnect your connection and engineer will come then today a illiterate person came at my house he even don't know how to talk
Totally conclusion is that my this connection is disconnected from your side and my side
So I want my refund what I have paid
And your senior executives also told me
You will get refund by cheque with in 15 days from tomorrow
But I want as soon as possible
Because I don't have extra money for these type of things
If you can't provide good service then how can you fix net connection
For making fraud with peoples

Sir,
Mera naam vishesh rajdev hai.. Main indore se hu... Problem ye hai ki maine 8/feb ko Tikona company ka internet connection lagvaya tha...Jiske against maine 2000 rs. 3 mahine ka advance with installation charges pay kiye... Par agle hi din se mujhe internet sambandhi bohot si problem aane lagi... jiske liye main is ek mahine me 4 baar complaint likhwa chuka hu.. Naa to unki taraf se engineer aaya hai aaj tak aur naa hi mera issue solve hua hai..
Ab maine dissconnection ka bola unhe to wo keh rahe hai ki internet dissconnect ho jayega par payment refund nahi karenge... Unhone mera net connection band bhi kar diya... Aur refund dene ko bhi taiyyar nahi hai...

Help me sir...

Tikona Connection No. [protected]

1. At the time of installation, the installation guy registered us with a plan lower than which we had opted and paid for. On multiple complaints and requests, the plan was upgraded, but not without charging us another Rs. 150.

2. Poor connectivity: We had to call up the customer care number as well as the installation guy multiple times throughout the duration of connection in order to get connectivity. The internet would not work for hours altogether, and this is not when we were out of FUP. It used to happen even when we were on FUP.

3. Incomprehensible billing policy: Seriously, what is the basis of billing? After paying in advance for three months at the time of installation, a bill was raised right after two months. How? I have no idea. The senior executive said that the connection is prepaid that is why the bill has been raised. Really? What kind of people have you appointed as your accounts officers?

4. Disconnection: I filed a disconnection request on the 21st of January via email to their customer care address. As per their automated email, I clearly mentioned in my email that I shall consider the automated email as a communication acceptance on their part and will not be liable for any bills raised thereafter. We had already paid for the month of January till the 25th day, whereas we used it only till the 18th of January. On the 26th, the billing cycle would be renewed, so in order to prevent that I had sent the mail. Also, I made multiple calls to the customer care number. There is a clear cut conspiracy in their part as the executives do not want to register such request. In my earlier calls, I used to inform them first and then they used to tell me that server is down and that they are suffering glitches at that moment. From the sixth or seventh call, I realised that I shall first ask them about the server and only then tell them about the request.

then came the bout of questions. "Why disconnecting?", "Any technical problems", "Where are you shifting?" etcetra etcetra.

5. Post-disconnection: I am amazed. Really. I have been getting calls ever since. "Madam, would you like to transfer ownership?", "We can provide you the connection in your new city". Arre bhaiya agar yahi connection chahiye hota toh hum khud hi nahi bol diye hote? Why would I pay multiple times for multiple connections? High time you realise that your customers are not fools and that you must stop treating them this way. A call from number [protected], that I received today, the man, to my utter disgust, dismay and surprise started talking as if I was an acquaintance. "Madam app connection use nahi kar rahe ho? Kyun?". To hell with your services Tikona, what I have realised is that you are an endless ocean of despair and sheer unprofessional-ism.

Also, they raised a bill of Rs. 293.91. I have no idea. I called up customer care number, and the first one put me on hold and disconnected later on. The second one, I warned him beforehand that his name would be used in the complaint and made sure that he did not disconnect. He told me that the time taken by the company in the process of disconnection has ultimately raised the bill. I argued that if I have not used any services in that period, why should I pay? He checked and confirmed that there was no usage. Placed a complaint and made sure that I do not get any calls, messages from any Tikona Care Executives regarding bills or any other "aap transfer of ownership kar lijiye" types requests.


At the end, I would really like to request to them to please abide by the terms of a contract and please, when it ends, respect the end and not disturb the other party with your sheer non sense.

Hi,
There is no internet connection for past one week and we have already registered our complaint. Complaint number:- 1-[protected]
Customer number: [protected]
No response from technical team also.
Regards,
Rupali
[protected]

I used to have tikona broadband connection in Gandhinagar, i requested a close in the connection on 20th Aug 2015. Again i request for the connection close in Sept . But till date they have not yet closed the connection and charging me legal notice from Delhi session court.
I have paid Rs 1722/- once on 14th Dec 2015 and then Rs 1700/- on 3rd March 2016. I got a call from Delhi session court that Tikona has filed a legal issue against me.
If i am not using it and i have raised connection closing request 2 times why they are not closing it. I have requested for NOC certificate but they have not yet provided.

Please take legal action against this company.

My tikona id :[protected]
im getting calls to pay bills even after disconnection .
i got a bill (of Rs:1500 ) for failure to surrender modem but i have surrendered the modem and i have sent the photocopy of CPE REMOVAL LETTER to [protected]@tikona.in almost 10 times ...

so kindly update the details and solve the issue as soon as possible ..

My user ID with Tikona is [protected]. I have stopped usage since November 2015 requesting the Tikona account to be closed. I have made over 20 calls and spent hours on the phone speaking to Tikona customer care and supervisors and only heard lies from them that the account is cancelled or terminated then I was informed that the account is not cancelled and also that the check is despatched and later was told it is not despatched. I am tired of these lies as Tikona is worst in Internet service and also in resolving complaints. How can a company take over 3 months to issue a cheque to refund the advance I had paid to them but later closed my account.

Hi,

I have taken tikona broadband 8 months ago.. The service is very worst and its keep on disconnecting. My internet is not working from November 2015. I have informed them and told them that i wont pay the bill. They are very harsh and they didnt even take a single step to resolve the issue. Then i have decided and called them to diaconnect the connection. They have accepted that but now i got a bill for February 2016 month to pay the bill. Ver worst connection i have never seen before and they dont care what the customer is telling and very rude. Please resolve this issue immediately.

Thanks & Regards

Asher

TIKONA is a fraud company, Does not provide Internet connection.

It's a scam.

LIVE WITHOUT AN INTERNET. BUT DON"T GET TIKONA.

They do not provide services. initially they do.

after that. they continue generating bills every month. they do not process disconnection. they do not answer customer care.

FINALLY.

Fake lawyer call from civil court MUMBAI.

claiming unnecessary bills.

I was using TIKONA broadband connection([protected]).
I have made the bill payment for period 26-Dec-2015 to 26-Jan-2016 on 10-Jan-2016.

I have placed disconnection request on 13-Jan-2016, and used connection till 22-Jan-2016. (as billing cycle is 26th of every month)

So there was no outstanding amount, and ideally I don't need to pay after 22-Jan-2016, but I keep getting bills with outstanding amount.

These two below bills are not payable for me.
Bill Date: 26-Jan-2016 : Rs 881.35
Bill Date: 26-Feb-2016 : Rs 165.08

Kindly please cross check and confirm me, also make sure bills will not get generated in future

I used tikona for a year after few month i started facing problems first it was like bi-weekly for me that was feasible but after that it turned into weekly and then after some months it became daily problem then i looked for a week and changed my plan to 4 MBPS then it worked fine for a few days again problem started i called them everyday waited on the phone for like 40-50 min everyday. And when i asked them what about the money you are charging me and its not been working fine
They told me they will waive off that money and for 1 and half month i kept calling them and they only send tech then who dint fix the problem even he was also abusing tikona. And he dint fixed the problem after getting so much furstated from this drama i told them to get their box from there as i dont want to continue the services. But they never came and dint even call me for more than few months now i am getting calls from +[protected] Rajesh kumar who claims to be a lawyer and harassed me.

Hi my cust ID was [protected], I disconnected tikona connection in October but when I contacted customer care they are saying we have Used it in December and repeatedly sending bill repeatedly..please look forward in to this matter

4 mbps with 30 GB data plan was sold. But not receiving even proper connectivity. After complaining always Customer care executive irritates. On asking refund executive told that you have to pay full charges because net was used with a little bit speed. there is no office where to complain excluding a toll free no. kindly do something for this.

Consumer id[protected]
Emailed custmercare on 12 Sep 2015 to terminate service, take their equiment back and stop billing. On 9 Dec 2015 an Engineer named Swatantra Kumar disconnected the equipment, packed it and requested me to keep the bag to be collected later.
The company however has continue to bill me and is now threatening with a court case.

We have registered our account by bal krishna mobiles.
our user id is [protected].
and our complain id is 1-[protected].
we have repeatedly reported our complain of net issues but the company is not able to resolve it.
for past 1&half month i am complaining but issue is still the same.we asked them for refunding the money but they are refusing to do so.
please help!

Sir,

I have taken the internet connection from tikona while my stay in delhi for two months they have scheme to pay two months advance rent and opt to disconnect after two months without any charges.

I requested tikona after 2 months for disconnection and they took subsequent one month for disconnection after doing 20 to 30 correspondence over email and series of 30 approx calls with customer care (with holding/queue time of 30 min each call). There customer service was very poor and not upto mark. No doubt there technical staff is very good and cooperative but due to lack of customer care services things are delay and no information about accounts.

There customer readdress fourm sent me wrong information about final settlement they put device and other amount, where as Tikona device was already collected and no internet usage after proposed two months. I requested the written receipt of device and no usage internet letter they refused.

Me and my Father were mentally harassed by the services of tikona. We would advice to public not to go for tikona services.

I am receiving threatening calls from these number like ([protected], [protected], [protected], [protected], [protected]) these people are fighting and harassing due to non payment of bill. They are telling they are calling from court (they are disrespecting courts by doing fake calls) . The are also harassing and threatening my father who is in old age.


My Account Tikona A/C [protected] (Delhi).

We are law abiding citizen and respect law. We are expecting protection from harrassment and threatening call by tikona.

I would like consumer court look into the issue and resolve.

Thanks
-Lalit Nayyar
+91 xxxxxxxx

User ID - [protected]
Name - Kavinkumar P

First of all Please don't opt for Tikona Digital Networks itself especially Tikona-Coimbatore. Such a worst service providers.

Issue :

I requested for Tikona Internet service on 31st Dec 2015 and they came on the same day for installation. I opted for basic plan Rs.675 (#BBM4M675_KTN). During installation they gave me an offer. OFFER - If I can pay Rs.2600 I will be getting 500Rs waiver/Off in my Installation charge Rs.750 with 3 months of subscription.

So It sounds good to me and paid Rs.2600 to the installation person and they said it will be updated in my Tikona Selfcare within 48Hrs. And from 2nd Jan 2016, My UserID and password has given and I started to use tikona Selfcare. While checking the Selfcare portal it shows only Rs.2400. From that day I keep on calling the Executive who attend this installation and he keeps on telling that issue has been shared with his Manager and it will get updated soon.

So I left as it will get updated soon. When I received Feb month bill, I got an outstanding amount of Rs.129. This is because they have not updated my payment from 2400 to 2600 and because of that my installation waiver has not applied.

From that day I keeps on calling Customer care and make a complaint. They will be taking my complaints and assure that the waiver will be made within 48hrs. If I call after 48Hrs, they will reply that I am not eligible for waiver since I paid only 2400Rs (But during complaint I have explained clearly about the payment has updated wrongly). Like this I have called atleast 5 times to Customer care till date (March 2, 2016), same thing happened again and again.

Once I went to Coimbatore branch. That is much frustrating place. Three persons were there sitting in a room which looks like store room. two persons were sitting in one table and one person was sitting in opposite table. And they asked me to explain the issue. They don't know how to treat a customer. As I have two issues (1) Rs.2400 to be updated as 2600Rs. (2) After that the installation charge offer of Rs500. These persons want me to go from one table to another table to make each complaint by simply saying this is related to that table person. There is only 3 persons in that Store room (Office) and they are dealing with their customer like treating in Gov office.

Coming to the point - Even none of these three didn't take my complaint instead they gave a Manager number and asked me to follow up with him. I made a call and explained it well again from the first. He told that the 200 rs will be updated in my profile within a day. When I follow up after 24hrs, his reply was irritating way. He simply told that the amount has been updated and asked me to check my profile. Instantly I checked and not updated. He simply told it has updated and got my user id and password and kept the phone down. After few hrs, Rs.200 has been made as a payment in my account (Probably he must paid using my loging into my account).

Now the Payment history is showing as Rs.2400 made on Dec31st 2015 & Rs.200 Paid on Feb 24 - 2016. And now they are telling that I am suppose to pay Rs.2600 during installation itself and I am not eligible for installation charge offer.

How these guys are cheating their customers. After so many calls, today I am in process of taking legal action against Tikona Digital Networks. I am having all call records regarding the Offer given to me, Frustrating Manager speech, Customer support replies.

Please stay away from this Service provider.

I have bought 4MBPS plan from the company and it has been 6 months since i'm struggling to get a network at my place and they keep telling give us a last time we will do something about it but they don't. I have asked them to return all the amount of the tenure or atleast installation charges since my complaints have started from day one only and network has been of no use to me. They are not even disconnecting the network on repeated requests . worst network ever and rude employees always making false promises

Please refer my request to close Tikona internet connection

I want to close my Tikona connection on immediate basis.

This is due to some renovation work is going on at my Home.
This work will take 6-8 months to complete.

I will not able to use Tikona connection till completion of the work.

I have already raised many requests to close my connection but there is no response from your side.

Ticket no for earlier requests

1-[protected]

1-[protected]

1-[protected]

The unique appeal docket number is 1-[protected].

Please process my request as early as possible.
Please confirm me once connection is closed. I have already paid all the bills regularly.
Please find the attached print screen for latest bill payment.


Tikona is not responding my mails and not sending the confirmation for closing connection.

Tikona customer care executive is saying there is no process to close the connection. Your connection will active forever.
How this can be possible???

I also wrote to their Appellate Authority but there is no response.
I want strict action against Tikona. The worst service I have experienced till date.