Tikona Digital Networks Complaints & Reviews

I am T.S.Kishore Srivathsan residing at mogappair east, chennai. I availed for Tikona broadband connection during the month of January, 2016 and I opted for the Rs.850/- plan. Upon making the initial subscription and several calls, Tikona sent a service engineer who came for the installation of the same. His mobile number is [protected] with the True caller ID name Sasi dharan. The person who attended calls during subscription contacted me with the number [protected]. The service engineer instructed that the installation charge was Rs.750/-, but if the payment was done for 3 months in advance, the installation charge will be discounted to Rs.200/- or so. Thus, considering his suggestion, we asked the total amount to be paid and paid an amount of Rs. 2805/- online on 10-Jan-2016.
Then, on 26-feb-2016, I am getting a bill amount of Rs.471.18/- in my user ID:[protected]. When i called the customer care immediately after the receipt of bill, the person who attender me was Mr.Ajith and he said he will make a refund within 1 week. Since i did not receive any amount till date, I again called the customer care and the caller said me that i should have paid an amount of Rs.3200\- which includes the 14% tax amount and so i was not eligible for the plan.
This information was not told initially by the person who attended me during the subscription, the service engineer or the customer care person who attended me initially. This clearly says that the fault is with the Tikona officials. I am heavily frustrated by this service and so, in order to rectify this in a professional manner, kindly send me the extra tax amount that i should have paid earlier so that i can make the remaining settlement now. And kindly make me eligible for the plan. That is, till 10-Apr-2016, I should not receive any usage bills according to the plan.

Hello,

To Whosoever concerned,

My name is Gaurav Kotian, a resident of marol, Andheri east, Mumbai 400059. I had a Daily needs store in Marve road, Andheri, Mumbai - 400072 for which I needed an internet connection. I contacted Tikona Digital Networks, and got a connection set up and received an email confirmation with subject 'Your Tikona Secured Wireless Broadband subscription receipt'' on 20 May 2015.

Post this, I have diligently payed all of the subsequent bills and had no issues with their service and customer care, which was good in my opinion then

The last payment I've made to them was on 25 August 2015, for Rs.631. I do not remember the exact date, but I had closed my shop, and the last payment mentioned above was the last month I had used the account(barely as I had no need for it anymore).

I had asked for a termination via transfer of ownership to my neighboring shop, right beside me as they just opened and needed an internet connection too. I called Tikona SEVERAL times in regard to this and so did the person to whom it was to be transferred to; we were given several false promises of 2pm today and 3 pm tomorrow for several days ; there was never anybody who contacted us, or visited.

In my memory at least 2 weeks prior to the next bill cycle date. Unfortunately I do not have any recordings of those phone calls as I never had a problem with this company; I usually do record. I warned them around a week after we first tried the transfer of ownership - I was also very angry as I was under a lot of pressure at the time, and had to deal with this petty issue; for which my neighbor too decided to get another connection from another provider.

I called them and told them TWICE on call to cancel my account and that it is the Companies lookout and responsibility if the day passed to another month as I have already told them clearly either transfer or terminate completely. I then got even more busy and I needed to get on with my life away from the losses of the store closing; I no longer used the Shop email address [protected]@gmail.com on which i used to receive emails from Tikona; for obvious reasons.

I got more phone calls ONLY pertaining to bill payments; and that they see I am making no usages on the account; and asking if I can inform them as to why I am no longer paying bills and using the service. I lost my cool at that point and told them in CLEAR words, I have paid my last bill, and asked for either transfer or termintion - if you have done it - great, if not it's your responsibility. He told me that the equipment that I have in my possesion needs to be returned; I said I have been asking you to take it back (it was attached to the 13th floor terrace of the building in which my shop was located) as I cannot dismantle it and deliver it to your pathetic organization; if the agent from Tikona NEVER arrived; how is it my fault? The agent told me that the account will be terminated, and i an ignore the emails. This is true and I wish I had recorded that call. I then never attempted to check my old email address; as I thought the issue is resolved.

Just to be SURE, I sent an EMAIL saying the same thing - I have it with me as proof. This was sent on 9 October 2015.

Now around the beginning of February or end of January 2016, I do not remember exactly, I get a phone call from 'Delhi court'; from someone who claimed to be a lawyer; and that Tikona has a case raised against me for non payment of bills. He spoke to me rudely, cutting me off when I tried to explain and literally yelled 'kya aapne X amount bhara hai'? I thought this was a ridiculous attempt from someone from the company; hung up and left for work. I was not going to take anymore rubbish from them.

Then I get no communication until 4th March (around that date) from a lady named Neha Sharma; who again claimed that the case is raised and if I wish I can provide evidence and fight this is court; I agreed and said I have email evidence of the communication; and that I received no '7 DAY NOTICE'.

I got a call again from Neha on 7 March 2016, asking for confirmation that I wish to continue with legal proceedings; and she spoke about this case going to ÇIBIL.

I know that I've just applied for a passport, and the appointment is on 9 March, and that I do NOT want any legal proceedings or ratings issue with CIBIL ( I'm not very knowledgable on this matter, but it sounded bad for me). I asked her what are my options, other than the legal proceedings, she said its up to me, if I wish I can pay the remainder amount - late fees and bill for ALL these months and give her the transaction ID within 30 minutes or the case will go through.

I checked my old email address and found a Legal comms from Tikona on January 2 2016. It mentions calls attempted and texts sent to pay bills were ignored, hence the matter is in court. I request them to provide proofs of these so called calls and messages. And also ask why my email dated 9 October was ignored and NOT answered.

I was at my wits end, tired as I was sleeping after my long night shift at work; and I was wondering what to do, I decided to use my credit card and pay it off; and then fight the case with Tikona, and make a NOTE that I've payed in PROTEST. I paid Rs.1987 (due was Rs1986.1) just to be sure; I am already in debt and VERY upset over this matter. I called Neha and gave her the transaction ID ( [protected]TPC[protected], she said you can fight it after the payment is done, and now that it is done she will send me en email confirmation by 2PM that all legal proceedings will stop and no new bills will be generated. I got no email. I called her again and she didn't answer. It is now 2:15PM as I write this.

I am very very very angry and upset over this; and I will fight it with the help of a solicitor within the family; I want that money back, with damages for all the pain they put me through. I hope this forum can do any justice that can be done for the average consumer(not just me) and if loser companies like this can get away with totally unprofessional actions like this, I do not have much hope with out system.. If not I will take this forward all the way I can.

I have attached the Legal comms screenshot as well.

If Tikona is listening; kindly refund the entire amount or expect legal actions from my Laywer. This is entirely your fault and I expect an apology with that refund.

Thanks

Gaurav Kotian

My cust id is [protected], i m using captioned plan, initiailly they told is a fair usage policy plan and no charges post entire limit, only speed will come down, now customer care is not providing correct details and. Telling there will be charges .
Kindly confirm if its a fair policy plan and no charges post 20gb.

Thanks
Vinay

This company is a cheat. The representative showed me a demo with 4MBPS connection and during the demo the internet was working great with a download speed of 3.5 MBPS. Based on this I booked a new connection (4mpbs) and paid 3 months advance. AFter that my horrible experience started and a was not able to loging every day unusual errors. Some times, it connected but see horrible speed. I called for sisconenction with in a week. Not disconnected and they are sending bill for payment.

Even after repeated calls they are not disabling the connection. I guess the tikona executive is selling the information to outside world for some cheap money. I am also sending email to CEO prakash.[protected]@tikona.in‎; I realized that still consumers dont have any rights in India. This is my horrible experience in my life time. Please don't try the internet connection given by this company they know how to cheat & frustrate the customer only. The customer care of tikona is world's worst service I ever seen.

Tikona User ID: [protected]

Our ID is [protected], ahmedabad n using tikona service since a year.
Complain no -1-[protected].

As per company policy, they took 6 month advance, however from january onwards we r not able to get internet n called n mailed 100 of times, however each time they start for 5-10 min n same story.

So we r asking to terminate internet service, n pay back dues since, we paid 6 month advane.

however till date, neither tikona resolved issue, nor terminated internet n generating bills.

this is worst business generating strategy, provide net or leave it..why stretching n daily we have to follow up with them.

We really need to resolve this.

Tikona digital networks is providing worst class services to their customer, they installed a broadband connection at my premises on[protected] it works for only 01 hour several complaints made but they are not attending. We need my amount refund with immediate effect. On customer care centre executives are confirming that we are going to connect your call to our senior since morning 8 calls upto 30-32 minutes made but they have not connected. We need my amount within 2 days otherwise we will go to consumer court. My tikona id is [protected] : birendra.[protected]@kei-ind.com

User ID is [protected]
Recent installed connection
With lots of problems
Poor customer support
All time backend problem
Non technician engineers
This tikona isp have done fraud with me and on 2/3/2016 I have made complaint for disconnect this worst net connection
I have also attached proof of amount I have paid
Because all persons are fraud your sales installation everyone said we don't know tikona and you
And I want refund what I have paid
Then tikona executive called me
And said don't worry sir we will disconnect your connection and engineer will come then today a illiterate person came at my house he even don't know how to talk
Totally conclusion is that my this connection is disconnected from your side and my side
So I want my refund what I have paid
And your senior executives also told me
You will get refund by cheque with in 15 days from tomorrow
But I want as soon as possible
Because I don't have extra money for these type of things
If you can't provide good service then how can you fix net connection
For making fraud with peoples

Sir,
Mera naam vishesh rajdev hai.. Main indore se hu... Problem ye hai ki maine 8/feb ko Tikona company ka internet connection lagvaya tha...Jiske against maine 2000 rs. 3 mahine ka advance with installation charges pay kiye... Par agle hi din se mujhe internet sambandhi bohot si problem aane lagi... jiske liye main is ek mahine me 4 baar complaint likhwa chuka hu.. Naa to unki taraf se engineer aaya hai aaj tak aur naa hi mera issue solve hua hai..
Ab maine dissconnection ka bola unhe to wo keh rahe hai ki internet dissconnect ho jayega par payment refund nahi karenge... Unhone mera net connection band bhi kar diya... Aur refund dene ko bhi taiyyar nahi hai...

Help me sir...

Tikona Connection No. [protected]

1. At the time of installation, the installation guy registered us with a plan lower than which we had opted and paid for. On multiple complaints and requests, the plan was upgraded, but not without charging us another Rs. 150.

2. Poor connectivity: We had to call up the customer care number as well as the installation guy multiple times throughout the duration of connection in order to get connectivity. The internet would not work for hours altogether, and this is not when we were out of FUP. It used to happen even when we were on FUP.

3. Incomprehensible billing policy: Seriously, what is the basis of billing? After paying in advance for three months at the time of installation, a bill was raised right after two months. How? I have no idea. The senior executive said that the connection is prepaid that is why the bill has been raised. Really? What kind of people have you appointed as your accounts officers?

4. Disconnection: I filed a disconnection request on the 21st of January via email to their customer care address. As per their automated email, I clearly mentioned in my email that I shall consider the automated email as a communication acceptance on their part and will not be liable for any bills raised thereafter. We had already paid for the month of January till the 25th day, whereas we used it only till the 18th of January. On the 26th, the billing cycle would be renewed, so in order to prevent that I had sent the mail. Also, I made multiple calls to the customer care number. There is a clear cut conspiracy in their part as the executives do not want to register such request. In my earlier calls, I used to inform them first and then they used to tell me that server is down and that they are suffering glitches at that moment. From the sixth or seventh call, I realised that I shall first ask them about the server and only then tell them about the request.

then came the bout of questions. "Why disconnecting?", "Any technical problems", "Where are you shifting?" etcetra etcetra.

5. Post-disconnection: I am amazed. Really. I have been getting calls ever since. "Madam, would you like to transfer ownership?", "We can provide you the connection in your new city". Arre bhaiya agar yahi connection chahiye hota toh hum khud hi nahi bol diye hote? Why would I pay multiple times for multiple connections? High time you realise that your customers are not fools and that you must stop treating them this way. A call from number [protected], that I received today, the man, to my utter disgust, dismay and surprise started talking as if I was an acquaintance. "Madam app connection use nahi kar rahe ho? Kyun?". To hell with your services Tikona, what I have realised is that you are an endless ocean of despair and sheer unprofessional-ism.

Also, they raised a bill of Rs. 293.91. I have no idea. I called up customer care number, and the first one put me on hold and disconnected later on. The second one, I warned him beforehand that his name would be used in the complaint and made sure that he did not disconnect. He told me that the time taken by the company in the process of disconnection has ultimately raised the bill. I argued that if I have not used any services in that period, why should I pay? He checked and confirmed that there was no usage. Placed a complaint and made sure that I do not get any calls, messages from any Tikona Care Executives regarding bills or any other "aap transfer of ownership kar lijiye" types requests.


At the end, I would really like to request to them to please abide by the terms of a contract and please, when it ends, respect the end and not disturb the other party with your sheer non sense.

Hi,
There is no internet connection for past one week and we have already registered our complaint. Complaint number:- 1-[protected]
Customer number: [protected]
No response from technical team also.
Regards,
Rupali
[protected]

I used to have tikona broadband connection in Gandhinagar, i requested a close in the connection on 20th Aug 2015. Again i request for the connection close in Sept . But till date they have not yet closed the connection and charging me legal notice from Delhi session court.
I have paid Rs 1722/- once on 14th Dec 2015 and then Rs 1700/- on 3rd March 2016. I got a call from Delhi session court that Tikona has filed a legal issue against me.
If i am not using it and i have raised connection closing request 2 times why they are not closing it. I have requested for NOC certificate but they have not yet provided.

Please take legal action against this company.

My tikona id :[protected]
im getting calls to pay bills even after disconnection .
i got a bill (of Rs:1500 ) for failure to surrender modem but i have surrendered the modem and i have sent the photocopy of CPE REMOVAL LETTER to [protected]@tikona.in almost 10 times ...

so kindly update the details and solve the issue as soon as possible ..

My user ID with Tikona is [protected]. I have stopped usage since November 2015 requesting the Tikona account to be closed. I have made over 20 calls and spent hours on the phone speaking to Tikona customer care and supervisors and only heard lies from them that the account is cancelled or terminated then I was informed that the account is not cancelled and also that the check is despatched and later was told it is not despatched. I am tired of these lies as Tikona is worst in Internet service and also in resolving complaints. How can a company take over 3 months to issue a cheque to refund the advance I had paid to them but later closed my account.

Hi,

I have taken tikona broadband 8 months ago.. The service is very worst and its keep on disconnecting. My internet is not working from November 2015. I have informed them and told them that i wont pay the bill. They are very harsh and they didnt even take a single step to resolve the issue. Then i have decided and called them to diaconnect the connection. They have accepted that but now i got a bill for February 2016 month to pay the bill. Ver worst connection i have never seen before and they dont care what the customer is telling and very rude. Please resolve this issue immediately.

Thanks & Regards

Asher

TIKONA is a fraud company, Does not provide Internet connection.

It's a scam.

LIVE WITHOUT AN INTERNET. BUT DON"T GET TIKONA.

They do not provide services. initially they do.

after that. they continue generating bills every month. they do not process disconnection. they do not answer customer care.

FINALLY.

Fake lawyer call from civil court MUMBAI.

claiming unnecessary bills.

I was using TIKONA broadband connection([protected]).
I have made the bill payment for period 26-Dec-2015 to 26-Jan-2016 on 10-Jan-2016.

I have placed disconnection request on 13-Jan-2016, and used connection till 22-Jan-2016. (as billing cycle is 26th of every month)

So there was no outstanding amount, and ideally I don't need to pay after 22-Jan-2016, but I keep getting bills with outstanding amount.

These two below bills are not payable for me.
Bill Date: 26-Jan-2016 : Rs 881.35
Bill Date: 26-Feb-2016 : Rs 165.08

Kindly please cross check and confirm me, also make sure bills will not get generated in future

I used tikona for a year after few month i started facing problems first it was like bi-weekly for me that was feasible but after that it turned into weekly and then after some months it became daily problem then i looked for a week and changed my plan to 4 MBPS then it worked fine for a few days again problem started i called them everyday waited on the phone for like 40-50 min everyday. And when i asked them what about the money you are charging me and its not been working fine
They told me they will waive off that money and for 1 and half month i kept calling them and they only send tech then who dint fix the problem even he was also abusing tikona. And he dint fixed the problem after getting so much furstated from this drama i told them to get their box from there as i dont want to continue the services. But they never came and dint even call me for more than few months now i am getting calls from +[protected] Rajesh kumar who claims to be a lawyer and harassed me.

Hi my cust ID was [protected], I disconnected tikona connection in October but when I contacted customer care they are saying we have Used it in December and repeatedly sending bill repeatedly..please look forward in to this matter

4 mbps with 30 GB data plan was sold. But not receiving even proper connectivity. After complaining always Customer care executive irritates. On asking refund executive told that you have to pay full charges because net was used with a little bit speed. there is no office where to complain excluding a toll free no. kindly do something for this.

Consumer id[protected]
Emailed custmercare on 12 Sep 2015 to terminate service, take their equiment back and stop billing. On 9 Dec 2015 an Engineer named Swatantra Kumar disconnected the equipment, packed it and requested me to keep the bag to be collected later.
The company however has continue to bill me and is now threatening with a court case.