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Tikona Digital Networks Complaints & Reviews

www.tikona.in

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Updated: Apr 20, 2026

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Address: Ahmedabad, Gujarat, 3800013

Website: tikonadigitalnetworks

I have discontinued TIKONA SERVICE IN AUGUEST 2015. I e-mail to discontinue my services for my home internet connection.

service id :[protected]

In the response tikona customer care sent me e-mail to discontinue it.
I did not use internet and they also convinced with me that there were 0 usability.
Aftere that they tried convince to keep continue the service and harrased me no. of time on my mobile.

Till today they are harassing me and sending bills the service i do not use.

I send many e-mails to notify them also called many times on their tall free number.[protected]. Each time the person who talked with me took my request but they took no action.

shishir m khandekar.

Tikona Digital Networks customer support has been notified about the posted complaint.

View replies

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Mar 2, 2016

Verified Support

Dear Shishir,

Greetings from Tikona.

Please be assured that your concern listed Mar 01, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

L

lalitnayyar

from Pune, Maharashtra

Mar 2, 2016

I also received bad response from tikona see my complaint.

Sir,

I have taken the internet connection from tikona while my stay in delhi for two months they have scheme to pay two months advance rent and opt to disconnect after two months without any charges.

I requested tikona after 2 months for disconnection and they took subsequent one month for disconnection after doing 20 to 30 correspondence over email and series of 30 approx calls with customer care (with holding/queue time of 30 min each call). There customer service was very poor and not upto mark. No doubt there technical staff is very good and cooperative but due to lack of customer care services things are delay and no information about accounts.

There customer readdress fourm sent me wrong information about final settlement they put device and other amount, where as Tikona device was already collected and no internet usage after proposed two months. I requested the written receipt of device and no usage internet letter they refused.

Me and my Father were mentally harassed by the services of tikona. We would advice to public not to go for tikona services.

I am receiving threatening calls from these number like ([protected], [protected], [protected], [protected], [protected]) these people are fighting and harassing due to non payment of bill. They are telling they are calling from court (they are disrespecting courts by doing fake calls) . The are also harassing and threatening my father who is in old age.

My Account Tikona A/C [protected] (Delhi).

We are law abiding citizen and respect law. We are expecting protection from harrassment and threatening call by tikona.

I would like consumer court look into the issue and resolve.

Thanks

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Mar 8, 2016

Verified Support

Dear Mr. Khandekar,

Greetings from Tikona.

With regards to your concern, we would like to inform you that we have addressed your service disconnection request and on the basis of your request we have stopped charging you rentals for the service. You will be charged up to your disconnection request date or billing cycle date or last usage date whichever is later. If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

S

Shishir Khandekar

from Ahmedabad, Gujarat

Mar 12, 2016

shishir khandekar
To [protected]@tikona.in 07/07/15 at 11:17 AM
Manager,

My request to discontinue internet service for ID [protected] from today Dt.[protected] .

shishir
[protected]------
On Wednesday, 8 July 2015 2:42 PM, "Tikona.[protected]@tikona.in" wrote:

This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.

Dear Mr. Khandikar,

Greetings from Tikona!

This is with reference to your e-mail regarding disconnection of your Tikona broadband service for Service ID- [protected],

As per our telephonic conversation on [protected], we have registered the Disconnection request in your account. You will receive call from our concern team within 24 hours on your register mobile number."

Kindly note that the disconnection and the full-final settlement of the account will be processed with- in 45 days from the date of disconnection request received however you will not liable to make unnecessary payment, because the monthly bill charges shall be applicable only till the next bill cycle date based on your last usage date or disconnection request date whichever is later.

Also note that, post disconnection of your account; you will receive full and final settlement email wherein we will provide you the contact number of our engineer for CPE collection.

Please feel free to contact us on toll free number[protected] to provide us any feedback regarding our service. You can also write to us on [protected]@tikona.in. Our Customer Care associate will be glad to assist you. For faster access to Technical Support desk, call on[protected]* from anywhere in India.

Regards,
Sapna Mohanraj
Customer Care
Tikona Digital Networks
[protected][protected]
Tikona.[protected]@tikona.in
To [protected]@yahoo.co.in 07/09/15 at 4:16 PM
This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.

Dear Mr. SHISHIR KHANDIKAR,

With reference to the complaint no. 1-[protected], we were trying to reach you on your mobile no. [protected] which is registered with us but you were not reachable.

We tried calling you as we wanted to share some updates regarding your complaint.

We will certainly try calling you later, request you to please attend call originating from no. [protected] (For Commercial) or [protected] & [protected] (For Technical).

Please feel free to contact us on toll free number[protected] to provide us any feedback regarding our service. You can also write to us on [protected]@tikona.in. Our Customer Care associate will be glad to assist you. For faster access to Technical Support desk, call on[protected]* from anywhere in India.

You can also write to us at [protected]@tikona.in

Regards,
Customer Care
Tikona Digital Networks
[protected][protected]
Tikona.[protected]@tikona.in
To [protected]@yahoo.co.in 08/11/15 at 6:14 PM
This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.

Dear Mr. SHISHIR KHANDIKAR,

Service disconnections has been initiated for You Tikona User ID [protected] as per your request .

You will not be able to use the Services now .

You will not be charged any Recurring /Rental charges after the Final Bill period in which usage is seen or request for Service disconnection was registered (whichever is later). A full month (as per Bill Period) shall be counted in case the usage/ request is for part of the bill Period. Your Bill period is indicated on your Tikona Service Bills.

We shall compute and intimate you, within 15 days, your final payable amount against above Service account. You may receive an interim Bill in this period if your bill cycle is already due. Any recurring /rental charges after your Final Bill Period, if applied in the Interim bill, shall be waived-off .

Please note that a penalty of Rs. 1500 will be applicable towards breach of terms of service in case you fail to return CPE /Modem and all accessories in working condition.

For subscription under the Advance Rental Scheme, where Service disconnection is initiated before the completion of the term, waivers and rebates provided under the scheme shall be reversed .

Service disconnections shall be completed and your account shall be closed on receipt of CPE /Modem and all accessories by the Company and Payment of all outstanding balance.

We thank you for giving us the privilege to serve you and we look forward to your association with Tikona in future.

In case you have any query please write to us on [protected]@tikona.in from your registered email id.

Regards,
Customer Care
Tikona Digital Networks
[protected][protected]
Tikona Digital Networks
To [protected]@yahoo.co.in 08/28/15 at 4:49 PM

Friday, Aug 28, 2015

Tikona
Dear Subscriber,

Greetings from Tikona!

We valued your patronage & missed you on our Broadband Network .

We would not want you to stop using our Broadband Services – just yet . Here is an exclusive offer for you – Trust us you do not want to miss this .

You can continue using Tikona Broadband for just Rs. 999 . Below is plan details – Just for you

Plan Charges (one time) : Rs.999 + Service Tax
Bundled Usage (GB) : 20GB
Download Speed Upto 4Mbps
Validity 12 Months

Even more, if you subscribe to above exclusive plan,

(a) We will Reactivate your Broadband Services with above Tariff plan and ensure end to end flawless testing of your wireless link .You can continue to use Tikona Broadband in addition to any other Broadband you may be using.

(b) We will waive-off plan charges, if applied, post your last usage date

To Subscribe Click Here

Hurry . Offer valid till 3rd September 2015.

This is an invitation only offer applicable to your Service ID [protected] . Please do not forward this e-mail as it carries your personalised link.

Happy Surfing
Tikona Care
[protected][protected]
Here they traped me.
[protected][protected]
shishir khandekar
To Tikona_Email 08/28/15 at 6:51 PM
Mr.Manager

I do not agree to adopt this plan.

I allready discontinue this id [protected]. why send me offer for this id.

i have to go for consumer forum or grivence.

reply and immediate to inform me about disconinuation of my [protected] id services.

shishir
[protected][protected]

shishir khandekar
To Tikona_Email 10/01/15 at 10:49 AM

Hide original message
On Tuesday, 7 July 2015 11:17 AM, shishir khandekar wrote:

Manager,

My request to discontinue internet service for ID [protected] from today Dt.[protected] .

shishir

[protected]------
shishir khandekar
To Tikona_Email 10/01/15 at 10:52 AM

Hide original message
On Friday, 28 August 2015 6:51 PM, shishir khandekar wrote:

Mr.Manager

I do not agree to adopt this plan.

I allready discontinue this id [protected]. why send me offer for this id.

i have to go for consumer forum or grivence.

reply and immediate to inform me about disconinuation of my [protected] id services.

shishir
[protected][protected]
shishir khandekar
To [protected]@tikona.in 10/30/15 at 6:20 PM
Mr. Manager,

I allready closed my [protected] service id and also received call from your company to disconinue that service for same two or three month back.

But till date you are sending me bill sms on my mobile.

I could not open [protected] id and selfcare for that id. How can i see this.

Please send me reply or i have to complaint in consumer forum.

shishir khandekar
[protected][protected]
shishir khandekar
To Tikona_Email 11/01/15 at 5:30 PM
Mr. Manager

Now you are cheating me.
shishir

Show original message
B[protected] .pdf
[protected][protected][protected]-----
shishir khandekar
To Tikona_Email [protected]@tikona.in Nodal Gujarat Collections Forum Administrator and 2 more... 11/02/15 at 11:43 AM
Mr.Manager

I do not agree to adopt this plan.

I allready discontinue this id [protected]. why send me offer for this id.

i have to go for grivence.

reply and immediate inform me about disconinuation of my [protected] id services.

Show original message
[protected][protected][protected]--
shishir khandekar
To Tikona.[protected]@tikona.in 11/02/15 at 12:05 PM
how can you send offer to discontinued connection
[protected]
shishir khandekar
To Tikona.[protected]@tikona.in Mar 2 at 6:09 PM
After this e-mail you send me offer. for [protected]

Hide original message
On Tuesday, 11 August 2015 6:14 PM, "Tikona.[protected]@tikona.in" wrote:

This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.

Dear Mr. SHISHIR KHANDIKAR,

Service disconnections has been initiated for You Tikona User ID [protected] as per your request .

You will not be able to use the Services now .

You will not be charged any Recurring /Rental charges after the Final Bill period in which usage is seen or request for Service disconnection was registered (whichever is later). A full month (as per Bill Period) shall be counted in case the usage/ request is for part of the bill Period. Your Bill period is indicated on your Tikona Service Bills.

We shall compute and intimate you, within 15 days, your final payable amount against above Service account. You may receive an interim Bill in this period if your bill cycle is already due. Any recurring /rental charges after your Final Bill Period, if applied in the Interim bill, shall be waived-off .

Please note that a penalty of Rs. 1500 will be applicable towards breach of terms of service in case you fail to return CPE /Modem and all accessories in working condition.

For subscription under the Advance Rental Scheme, where Service disconnection is initiated before the completion of the term, waivers and rebates provided under the scheme shall be reversed .

Service disconnections shall be completed and your account shall be closed on receipt of CPE /Modem and all accessories by the Company and Payment of all outstanding balance.

We thank you for giving us the privilege to serve you and we look forward to your association with Tikona in future.

In case you have any query please write to us on [protected]@tikona.in from your registered email id.

Regards,
Customer Care
Tikona Digital Networks

[protected]-----
Show original message
2 AttachmentsView allDownload all
11aug15 .png
25augto1stoct-2015
[protected][protected]-----
shishir khandekar
To Tikona_Email [protected]@tikona.in [protected]@tikona.in Nodal Gujarat Forum Administrator and 2 more... 11/03/15 at 12:09 PM
Mr. Manager,

You harrsed me sunday 1st nov. noon at 2.30 p.m. but not

any e-mail or phone call . Allready 24 hrs. passed.

shishir
Reply
[protected]---
shishir khandekar
To Tikona_Email [protected]@tikona.in 11/03/15 at 12:10 PM
Yet my issue pending for discontinued connection bill.

Show original message
B[protected]
[protected][protected]
Collections
To [protected]@yahoo.co.in Mar 11 at 2:07 PM
Dear Subscriber,

With reference to your Tikona broadband User ID [protected] Please note that your rentals have been stopped as on 15-Dec-15. Your outstanding on the account is Rs. 1038.86.

Post 15-Dec-15, you will not be charged rentals henceforth, unless if services are used, you will be charged at 5paise/MBs (excluding service tax) @ a speed of 4Mbps.

Once you have paid the outstanding, you can call or write to us if you wish to restore your rental plan.

We have provided you an option to get connected to our specialized desk automatically when you call. This desk is skilled to provide you immediate support on your billing or technical queries, if any.

Please feel free to contact us on toll free number[protected] to provide us any feedback regarding our service. Our Specialized desk will be glad to assist you.
For faster access to Technical Support desk, call on[protected]* from anywhere in India.
There are multiple easy and hassle free ways to pay your Tikona Secured Wireless broadband bill, choose the way that works best for you
· Online Payment: Pay your bill online in 3 simple steps, Just Logon http://www.tikona.in/online-payment

· Pay TM: Pay your bill through Pay TM by visiting https://selfcare.tikona.in/, enter login Details, Click on Bill Payment > Enter Amount > Select Pay TM Wallet > Proceed for payment.

· Cash Payments: Pay your bills in cash at select retail outlets within your neighborhood, Click here to find the nearest retail outlet.

· Drop boxes - Cheque/Demand Draft: We have more than 5000 drop boxes in convenient locations where you can drop your cheque or draft. Click here to find the nearest Drop box location

· Home pick-up facility: Pay at your doorstep, you can now pay cash or handover Cheque / Demand draft.
To avail this facility just write to us at [protected]@tikona.in or call[protected]
Note –
o A nominal amount of Rs.20/- will be charged for this facility, which needs to be paid directly to the agent appointed for Home Collection.
o We do-not provide receipts against Cheques
o E-receipts issued in case of ordinary Cash Payment

Please ignore if already paid

Regards,
Customer Care
Tikona Digital Networks

A

ajain2014

from Murwara, Madhya Pradesh

Sep 3, 2017

I have requested Tikona to discontinue my service in March 2017 and still they have not disconnected my service and sending me SMS for payment.

The service guy collect 2000/- RS for connection and say this is your two months advance payment but after one month they changed me monthly amount when I called call centre they said 1000 /- RS charged as installation changes, but at the time the service technician not informed me he said installation is free.

My ID is :- [protected]

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Address: Chennai, Tamil Nadu, 600079

Ref: Bharat Kumar tikona id: [protected]

I are sorry to say that, tikona broadband service is not good. There is no proper connection, no proper service, and no proper concern person to solve our problem which i have been facing till date.
Sir I want to tell that, I had change my residence from 37 nambuliyar street sowcarpet Chennai 79 to 441 mint street sowcarpet Chennai 79 which hardly half kilometre distance between both addresses and the same I had talk to our customer care in IVR on march 2015. They record all the conversation and assure me that our connection will be change very soon. Sir I have not receive the connection for two month but in your record there’s mentioned that the connection was sifted within few days which was actually not done. And the shocking news is billing not stopped. Because of not connection I had not pay the monthly rental as per my plan.
Latterly I receiving a call from the Delhi high court that the case going to file against me for outstanding due for long time.
With respect to advocate and Delhi high court, I have payed rs.3000/- approx. via internet banking desk. Afterword I raise a request in IVR to cancel broadband service again they assure me that the Rs.2000/- will be refunded and unused billed amount will be wave off in proceeding month so I continue the service.
Past four or five month before customer care officer called me for outstanding amount then again I ask wave off amount. On that time they clearly told me that there is no wave off amount eligible for me. I am shocked, immediately I told to person on IVR to disconnect my connection but they not done anything. From that day to till date I’m regularly informing to customer care in IVR, the disconnection in-charge Mr: karthik in Chennai greams road office and Mr syed in Chennai but nobody was turned up.
Finally on 18th feb 2016 a recovery team leader Mr. Rajesh send a person also named Rajesh. He collect all the instrument which tikona company provided me at the time of connection in and Rs. 2100/- cash for pending outstanding amount. Mr Rajesh assure me that after cancellation a mail or massage will be sanded for the conformation of cancellation. But sir, I still not received any mail or massage from tikona service.
Team leader Mr. Rajesh m-[protected], collection person Rajesh m-[protected] and one more number is there but little doubt please check that also [protected]. And there head team leader Mr. kamal sir also know this matter.
Now, I requesting that kindly cancel my broadband connection and acknowledge me with the complete cancellation. If company like to give waver amount now then adjust in outstanding amount (if pending)

Tikona Digital Networks customer support has been notified about the posted complaint.

View replies

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Mar 2, 2016

Verified Support

Dear Santosh,

Greetings from Tikona.

Please be assured that your concern listed Feb 29, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

L

lalitnayyar

from Pune, Maharashtra

Mar 2, 2016

I also received bad response from tikona see my complaint.

Sir,

I have taken the internet connection from tikona while my stay in delhi for two months they have scheme to pay two months advance rent and opt to disconnect after two months without any charges.

I requested tikona after 2 months for disconnection and they took subsequent one month for disconnection after doing 20 to 30 correspondence over email and series of 30 approx calls with customer care (with holding/queue time of 30 min each call). There customer service was very poor and not upto mark. No doubt there technical staff is very good and cooperative but due to lack of customer care services things are delay and no information about accounts.

There customer readdress fourm sent me wrong information about final settlement they put device and other amount, where as Tikona device was already collected and no internet usage after proposed two months. I requested the written receipt of device and no usage internet letter they refused.

Me and my Father were mentally harassed by the services of tikona. We would advice to public not to go for tikona services.

I am receiving threatening calls from these number like ([protected], [protected], [protected], [protected], [protected]) these people are fighting and harassing due to non payment of bill. They are telling they are calling from court (they are disrespecting courts by doing fake calls) . The are also harassing and threatening my father who is in old age.

My Account Tikona A/C [protected] (Delhi).

We are law abiding citizen and respect law. We are expecting protection from harrassment and threatening call by tikona.

I would like consumer court look into the issue and resolve.

Thanks

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Mar 8, 2016

Verified Support

Dear Mr. Kumar,

Greetings from Tikona.

With regards to your concern, we would like to inform you that we have addressed your service disconnection request and on the basis of your request we have stopped charging you rentals for the service. You will be charged up to your disconnection request date or billing cycle date or last usage date whichever is later. If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

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Address: Bangalore, Karnataka, 560100

Website: www.tikona.in

This is the worst internet provider in the country.

With in a month,
1. I have raised 5 complains about speed problems in the night and frequent disconnection of internet while using it.
2. They have a stupid billing system where they charge the post paid amount ahead of the month. For example, for usage of 1st to 30th of Jan, they will charge by 1st of Jan only. I never saw any company does the pre-billing of any service.
3. If you request for disconnection, then they will not pay you the bill amount they have already deducted.
Thanks
Sundar

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Address: Mumbai City, Maharashtra, 400066

Hello Team

Now this is frustrating me.This is final time I am sending this regarding to Single Point of Contact details.

I sent this type of email many times also I send an SMS to update contact details for below mail trail, than also why I am getting this call from Tikona.

If you guys can not able to contact them than go to the address which you have in your system and collect amount and close connection.

I wont you guys to DO NOT IRRITATE me by calls and emails again.

Last time I talk to your Senior Management Lady, and she gave me one service request no, But still I am getting call and emails.

I want you guys to stop this asap.

Here is the SR No which she gave me.
1-[protected]

Warm Regards

Tikona Digital Networks customer support has been notified about the posted complaint.

View replies

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Mar 1, 2016

Verified Support

Dear Alex,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKMR0031 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards,
Tikona Care

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Mar 2, 2016

Verified Support

Dear Alex,

This is a gentle reminder to follow-up on your concern listed on Feb 29, 2016. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKMR0031 in the subject line.

Regards,
Tikona Care

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Mar 3, 2016

Verified Support

Dear Alex,

Gentle reminder # 2

We have not received your information for us to take it forward. We now request you to share your detail on our official Tikona Forum - forum.tikona.in by mentioning the reference number in the subject line.

Regards,
Tikona Care

A

Alex Mac

from Ahmedabad, Gujarat

Oct 13, 2016

Hi Tikona

Issue has been resolved.

Thank You
Alex Mac

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Address: Bangalore Urban, Karnataka, 560098

Website: www.tikona.in

This Service provider sucks !!
There is no connection at all and they want the timely payment, I have been raising a ticket almost everyday from past one week and still the issue is not resolved for my broadband network.

The customer care executive ask for 24 hour time for resolution and its just an excuse for them. BAsically never recommend or use Tikona broad band in Bengaluru.

my user id [protected]
Name Pavan

Tikona Digital Networks customer support has been notified about the posted complaint.

View replies

P

Pavan Devalaraju

from Khed, Maharashtra

Feb 28, 2016

complaint numbers

1-[protected]
1-[protected]

Customer executive name is shalini who is so irresponsible

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Feb 29, 2016

Verified Support

Dear Pavan,

Greetings from Tikona.

Please be assured that your concern listed Feb 28, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

L

lalitnayyar

from Pune, Maharashtra

Mar 2, 2016

I also received bad response from tikona see my complaint.

Sir,

I have taken the internet connection from tikona while my stay in delhi for two months they have scheme to pay two months advance rent and opt to disconnect after two months without any charges.

I requested tikona after 2 months for disconnection and they took subsequent one month for disconnection after doing 20 to 30 correspondence over email and series of 30 approx calls with customer care (with holding/queue time of 30 min each call). There customer service was very poor and not upto mark. No doubt there technical staff is very good and cooperative but due to lack of customer care services things are delay and no information about accounts.

There customer readdress fourm sent me wrong information about final settlement they put device and other amount, where as Tikona device was already collected and no internet usage after proposed two months. I requested the written receipt of device and no usage internet letter they refused.

Me and my Father were mentally harassed by the services of tikona. We would advice to public not to go for tikona services.

I am receiving threatening calls from these number like ([protected], [protected], [protected], [protected], [protected]) these people are fighting and harassing due to non payment of bill. They are telling they are calling from court (they are disrespecting courts by doing fake calls) . The are also harassing and threatening my father who is in old age.

My Account Tikona A/C [protected] (Delhi).

We are law abiding citizen and respect law. We are expecting protection from harrassment and threatening call by tikona.

I would like consumer court look into the issue and resolve.

Thanks

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Mar 3, 2016

Verified Support

Dear Pavan,

Greetings from Tikona.

With regards to your concern, we are working towards a resolution. We will revert to you shortly.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

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Address: Chennai, Tamil Nadu, 600119

Website: www.tikona.in/login

This is to bring attention of you towards the unprofessionalism showed by Tikona networks .

We use Tikona Digital Netwoks in our home .
Our cutomerID is " [protected] " .
We started facing issue of not getting internet service properly to our home from almost a month .

Its like internet will not get connected or it will show as limited after connecting to network but internet never connects .

We had called customer care service of Tikona so many times and all we got is just excuse and promises but not a solution.

Now its like more than 10 days we are not getting internet connection in our home .
If tikona is not able to provide service to us then why should we pay to them.

I would like to lodge a complaint regarding this fraud behaviour of Tikona .

Tikona Digital Networks customer support has been notified about the posted complaint.

View replies

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Feb 29, 2016

Verified Support

Dear Nikhil,

Greetings from Tikona.

Please be assured that your concern listed Feb 27, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Mar 9, 2016

Verified Support

Dear Nikhil,

Greetings from Tikona.

With regards to your concern, we would like to inform you that we have addressed your service disconnection request and on the basis of your request we have stopped charging you rentals for the service. You will be charged up to your disconnection request date or billing cycle date or last usage date whichever is later. If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

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Address: Bangalore, Karnataka, 560036

Website: Tikona.in

I have purchased Tikona service 2nd October from the day one the broadband is not working fine and I paid the amount twice throug bank of rs 3995 not even 20 days I used the service I raised about 31 complaints to Tikona but not even a single time proper response from them no one visited my home in Bangalore. Then I cancelled the service at 29th October and asked for refund of my amount still no response from them and some customer care guy call and ask me to pay due amount after disconnection of service after three months it's really horrible customer service and the way the react with customer and no proper response through email.
I have planned to file complaint in consumer court coming Wednesday as I can't wait more than this
My Tikona number [protected]

Tikona Digital Networks customer support has been notified about the posted complaint.

View replies

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Feb 29, 2016

Verified Support

Dear Krishna,

Greetings from Tikona.

Please be assured that your concern listed Feb 27, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

L

lalitnayyar

from Pune, Maharashtra

Mar 2, 2016

I also received bad response from tikona see my complaint.

Sir,

I have taken the internet connection from tikona while my stay in delhi for two months they have scheme to pay two months advance rent and opt to disconnect after two months without any charges.

I requested tikona after 2 months for disconnection and they took subsequent one month for disconnection after doing 20 to 30 correspondence over email and series of 30 approx calls with customer care (with holding/queue time of 30 min each call). There customer service was very poor and not upto mark. No doubt there technical staff is very good and cooperative but due to lack of customer care services things are delay and no information about accounts.

There customer readdress fourm sent me wrong information about final settlement they put device and other amount, where as Tikona device was already collected and no internet usage after proposed two months. I requested the written receipt of device and no usage internet letter they refused.

Me and my Father were mentally harassed by the services of tikona. We would advice to public not to go for tikona services.

I am receiving threatening calls from these number like ([protected], [protected], [protected], [protected], [protected]) these people are fighting and harassing due to non payment of bill. They are telling they are calling from court (they are disrespecting courts by doing fake calls) . The are also harassing and threatening my father who is in old age.

My Account Tikona A/C [protected] (Delhi).

We are law abiding citizen and respect law. We are expecting protection from harrassment and threatening call by tikona.

I would like consumer court look into the issue and resolve.

Thanks

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Mar 9, 2016

Verified Support

Dear Mr. Kumar,

Greetings from Tikona.

With regards to your concern, we would like to inform you that we have addressed your service disconnection request and on the basis of your request we have stopped charging you rentals for the service. You will be charged up to your disconnection request date or billing cycle date or last usage date whichever is later. If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

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Address: Mumbai City, Maharashtra, 401205

Hello Team,
I was using the Tikona Broadband connection (user ID [protected]) for the past 2 year at my residence, Vasai. The service of the Tikona is excellent but I was move to my parents’ house in vasai. I had raised a request for disconnection (due to improper connection in area) around last 9 months and it is disconnected as well. During full and final settlement and device collection intimation (mail dated on 5/21/2015), We had to pay 313.85 Rs. It has been paid through netbanking (payment ID 1-[protected], transaction ID - [protected]TPC[protected], amount paid on[protected] and Amount – 314). Device was handed over to service engineer after requesting them to collect several times (15 days).
After 9 months on 24th February16, me and my wife received a call from lawyer name as Mr. Rajendra Chowdhury (Cell no # - [protected]). He told us there was due billing amount – 5245 rs which we need to pay to Tikona. The lawyer is threatening me that if I didn't pay the amount in 1 hour or so, he will file a civil case in vasai court at 3:30PM and issue the arrest warrant in vasai police control room. He says he will make me to arrest for this. Even I told him, I already done full and final settlement with tikona but he did not agree with that. He threaten me ‘I will see how tikona has given you full and final settlement’
I want to complaint about the Tikona and his lawyers Harassment behavior in this forum. Please help me to get relieve from this torture I also tried to call Tikona customer care after I got the call from lawyer, but everytime I have to wait for some time and voice mail saying that we will call you in 48 hours, but till date I didn't receive any call. Even I tried to pay amount but account is already expired due to disconnection. Please note that I've paid that 314 Rs - As per full and final settlement email received from Tikona.
Legally you should have sent a notice to my address with the lawyer details etc. But threatening with dire consequences and like "will make you to come to vasai court and get arrested" are too much to threaten the user from a corporate company like Tikona. I was never expected such service from tikona where they have good in resolving issues and prompt customer care (for 2 years). This is bad for company’s image as well.
Please look into this matter as soon as possible. Kindly call me at [protected]

Thanks

Amol Bhogale
[protected]

Tikona Digital Networks customer support has been notified about the posted complaint.

View replies

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Mar 4, 2016

Verified Support

Dear Amol,

Greetings from Tikona.

Please be assured that your concern listed Feb 27, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Mar 15, 2016

Verified Support

Dear Mr. Bhogale,

Greetings from Tikona.

With regards to your concern, we confirm that your Tikona service has been terminated.

Post full and final calculation, you are liable to pay outstanding amount of Rs. 313.85/- .

To make online payment follow the link: http://tikona.in/for-home/customer-support/tikona-care/quick-bill-pay/

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

A

Amol Bhogale

from Vasai-Virar, Maharashtra

Apr 11, 2016

Tikona Care,

as per above details, I have already paid 314 on 08/01/2015. There should not be any amount balance to paid. Kindly verify your account details.

Thanks

Amol Bhogale

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Address: Bangalore, Karnataka, 560043

Website: www.tikona.in

Acc: [protected]
Initial payment of 2 months done on 17th Jan 2015, while booking the connection.
After repeated complaints about connection not working, their tech support could not help and had very poor response. (most of the times they don't pick up the phone. If they do, they just hang up)
After I lost patience, Connection disconnected on 9th of March 2015. (Last login: 9th March)
A person named C. Murali ([protected]) comes and collects the Tikona devices from me the next month. (Jacket, PoE, Charger, Cable) - no dues.

Now Tikona advocates are calling/texting me every day and harassing me to pay 1300 pending bill.
When I ask him which month is the bill pending for, he says May-June 2015. I say the connection was disconnected in the month of March 2015, how come bill is generated for May-June? He stumbles for a min and says, "aa, hmm, all that I dont know. Tikona generated the bill, you have to pay it. else we are putting a legal case for you and you have to come to Delhi to fight it".

I'm calling Tikona Customer care for a month now and no one responds. (I can give you my call records from Vodafone)
Sent emails to [protected]@tikona.in ([protected]@tikona.in); [protected]@tikona.in ([protected]@tikona.in); tikona.[protected]@tikona.in (tikona.[protected]@tikona.in); [protected]@tikona.com ([protected]@tikona.com); prakash.[protected]@tikona.in (prakash.[protected]@tikona.in) and no response there as well.

Tikona Digital Networks customer support has been notified about the posted complaint.

View replies

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Mar 4, 2016

Verified Support

Dear Subscriber,

Greetings from Tikona.

Please be assured that your concern listed Feb 27, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Mar 15, 2016

Verified Support

Dear Mr. Patil,

Greetings from Tikona.

With regards to your concern, we confirm that your Tikona service has been terminated.

Post full and final calculation, you are liable to pay outstanding amount of Rs. 1, 317.18/- .

To make online payment follow the link: http://tikona.in/for-home/customer-support/tikona-care/quick-bill-pay/

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

B

basilisk99799

from Bengaluru, Karnataka

Apr 16, 2016

What is wrong with you? Read my compliant again!

B

basilisk99799

from Bengaluru, Karnataka

Apr 29, 2016

Tikona, any update?

B

basilisk99799

from Bengaluru, Karnataka

Jun 6, 2016

Tikona, any update?

basilisk99799's [Complaint's author] reply, Aug 1, 2018

I still get messages and calls to pay the bill. Whats wrong with your softwares?

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Address: Gurgaon, Haryana

Website: www.tikona.in

Hi Team,

I would like to inform you that I purchase this connection (Login Id- [protected]) on 28/nov/2015 and i paid 3035 for this. Its not working properly since I purchase it and i complaint to tikona to disconnect this connection and refund my amount back and they register the complain to disconnect the broadband even they didn't refund the amount and now they are telling your connection is not yet disconnected and your amount will not be refundable even I didn't use tikona connection and they are not providing better service. They send their service engineers for service so many times but nothing improvement is there now the condition is still same, so I request you to please resolve this problem.

Thanks

Tikona Digital Networks customer support has been notified about the posted complaint.

View replies

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Feb 29, 2016

Verified Support

Dear Subscriber,

Greetings from Tikona.

Please be assured that your concern listed Feb 26, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

H

hrndr

from Jaipur, Rajasthan

Feb 29, 2016

Dear team
no any replay by company side
Regards
harendra

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Mar 3, 2016

Verified Support

Dear Subscriber,

Greetings from Tikona.

With regards to your concern, we are working towards a resolution. We will revert to you shortly.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

H

hrndr

from Jaipur, Rajasthan

Mar 3, 2016

Dear team
no any issue resolve on this number[protected]
ok
Thanks

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Address: Gurgaon, Haryana, 122022

Website: www.tikona.in

I would like to inform that i have subscribed for Tikona Broadband services on 29/12/2014. Since the first month there have been disruptions in services. But they have been billing us inspite of numerous complaints. I spoke with customer care and registered a complaint to disconnect the sevices.
In a day they only provided 2 hours of broad band services but the remaining it was disconnected. They used to bill us every month i don't know why. When i stopped paying they lodged a complaint and forced me to pay the rest of the amount.

Tikona Digital Networks customer support has been notified about the posted complaint.

View replies

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Feb 29, 2016

Verified Support

Dear Chaitanya,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKFB3298 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards,
Tikona Care

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Mar 1, 2016

Verified Support

Dear Chaitanya,

This is a gentle reminder to follow-up on your concern listed on Feb 25, 2016. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKFB3298 in the subject line.

Regards,
Tikona Care

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Mar 2, 2016

Verified Support

Dear Chaitanya,

Gentle reminder # 2

We have not received your information for us to take it forward. We now request you to share your detail on our official Tikona Forum - forum.tikona.in by mentioning the reference number in the subject line.

Regards,
Tikona Care

L

lalitnayyar

from Pune, Maharashtra

Mar 2, 2016

I also received bad response from tikona see my complaint.

Sir,

I have taken the internet connection from tikona while my stay in delhi for two months they have scheme to pay two months advance rent and opt to disconnect after two months without any charges.

I requested tikona after 2 months for disconnection and they took subsequent one month for disconnection after doing 20 to 30 correspondence over email and series of 30 approx calls with customer care (with holding/queue time of 30 min each call). There customer service was very poor and not upto mark. No doubt there technical staff is very good and cooperative but due to lack of customer care services things are delay and no information about accounts.

There customer readdress fourm sent me wrong information about final settlement they put device and other amount, where as Tikona device was already collected and no internet usage after proposed two months. I requested the written receipt of device and no usage internet letter they refused.

Me and my Father were mentally harassed by the services of tikona. We would advice to public not to go for tikona services.

I am receiving threatening calls from these number like ([protected], [protected], [protected], [protected], [protected]) these people are fighting and harassing due to non payment of bill. They are telling they are calling from court (they are disrespecting courts by doing fake calls) . The are also harassing and threatening my father who is in old age.

My Account Tikona A/C [protected] (Delhi).

We are law abiding citizen and respect law. We are expecting protection from harrassment and threatening call by tikona.

I would like consumer court look into the issue and resolve.

Thanks

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Address: 560049

Website: Tikona

I am coping few communications, which i have done with tikona.
but i do not see any progress.
1. From the day one I am facing problems as a proof I had shared screen short as and when asked which i have taken in presence of service engineer presence. I do not hear any thing on refund from last one month.
Let me know where do I need to surrender your modem I will do so as your not ready to send your team.

2. I would like to close immediately.
My all mails are proofs that facing problems & not getting complete answers.
By tomorrow if I am not getting response. I will raise this to compliance team.

Hope you understand customer requirement & pain going through related to your service.

3. I am keep reminding no body taken further action.
I have already taken another service.
I can not bear the cost from Tikona.
Pls initiate refund & tale your cable & router at the earliest.

This was response from Tikona but till date no response & refund.

j.[protected]@tikona.in

22 Jan
to me
This is an auto-generated response. Kindly do not respond to this email.

We will update you with the further procedure within 3 days.

If your appeal is already registered at Appellate Authority then we will update you with the further proceedings within 30 days from the date of appeal acceptance.

Regards,

Appellate Authority

Tikona Digital Networks

View replies

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Feb 26, 2016

Verified Support

Dear Hari,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKFB3152 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards,
Tikona Care

H

Hari.Sristi

from Bengaluru, Karnataka

Feb 26, 2016

Your reference no # TIKFB3152
my Tikona connection -[protected]

sent mail with contact no.

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Feb 29, 2016

Verified Support

Dear Hari,

Greetings from Tikona.

Please be assured that your concern listed Feb 25, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

H

Hari.Sristi

from Bengaluru, Karnataka

Feb 29, 2016

Tikona Care,
when do i can see solution? or do i need to forget this, if so, i will take this until i reach right forum.

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Mar 3, 2016

Verified Support

Dear Subscriber,

Greetings from Tikona.

With regards to your concern, we are working towards a resolution. We will revert to you shortly.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

H

Hari.Sristi

from Bengaluru, Karnataka

Mar 3, 2016

May I know time lines for resolution

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Address: Chennai, Tamil Nadu, 600041

Website: www.tikona.in

Hi,

This is Suresh Maniraj and am from Chennai. I had a Tikona Broadband Internet connection and procured in the month July, 2015. Service ID: [protected]

I have paid 2 months advance subscription fees Rs. 2280 and been informed that this fees is for next 2 months (July and August)

Due to very bad services (frequent disconnection and no connectivity), I have logged complains to Tikona Customer care more than thrice in the month of July and August. But the issue has not resolved.

I have decided to disconnect the broadband service and raised the request through Tikona Customer Care (Aug 8/9) and ensured in call, that i had no liability and no overdue to be paid as i have paid the charges for 2 months in advance.

The broadband service got disconnected (Aug 24/25th) and Tikona executive had collected all their equipment from my house (adapters/wires etc.). I even confirmed with them there is no outstanding from my side.

I have started getting SMS on overdue amount from Next month onwards with [protected]. On calling to Number leads to IVRS and call ends up with Service ID no more valid.

I have sent a email (from my registered email id [protected]@yahoo.com, then) to Tikona Customer Care explaining all the above and clearing stating I dont have any Liability or Overdue amount to be paid and asking for confirmation.

Though i received the Acknowledgement for mails, there is NO FURTHER RESPONSES. Attached are few Email which were sent during the August Month 2015 and Jan 2016 which has Ack IDs: 1-[protected] and 1-[protected]. Attaching the emails which were sent to Tikona Customer Care.

Please let me know how should i avoid getting such SMS from Tikona and to avoid getting further from Tikona. I want to take legal action against Tikona and kindly let me know how to proceed on this.

Thanks
Suresh Maniraj

Tikona Digital Networks customer support has been notified about the posted complaint.

View replies

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Feb 26, 2016

Verified Support

Dear Suresh,

Greetings from Tikona.

Please be assured that your concern listed Feb 25, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Mar 15, 2016

Verified Support

Dear Mr. Maniraj,

Greetings from Tikona.

With regards to your concern, we confirm that your Tikona service has been terminated.

Post full and final calculation, you are liable to pay outstanding amount of Rs. 1, 999.50/- .

To make online payment follow the link: http://tikona.in/for-home/customer-support/tikona-care/quick-bill-pay/

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

S

Suresh Maniraj

from Chennai, Tamil Nadu

Apr 28, 2016

what is this Full and Final calculation all about?? I have provided 2 months rents in advance and disconnected before two months completion.

Also, i have got the confirmation through customer care that i don't have any outstanding while logging for termination/disconnection. Nothing is mentioned or agreed on outstanding.

why the amount comes all of sudden, when i haven't utilized any of your services.

I have multiple mails confirming i don't have any liability for which didnt' receive any response till date. The above No. is not allowing to talk to representative as the IVR is set in such a way for active connection holders only

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Address: Pune, Maharashtra, 411014

User ID : [protected]

From last 5 months there is poor connectivity, connection is discontinuous, on daily basis i m calling your customer care and there is no response to my solution.Daily i m told your complain will be resolved on high priority but solution is zero. i asked to raise the waiver which i m getting Rs.112 for period of(1dec.-16th feb)and bill i paid for these months is Rs.2400.i asked to disconnect my connection i was asked to keep on hold after 15min. call was disconnected.

I don't recommend anyone to use Tikona.

Tikona Digital Networks customer support has been notified about the posted complaint.

View replies

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Feb 25, 2016

Verified Support

Dear Vikash,

Greetings from Tikona.

Please be assured that your concern listed Feb 24, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Mar 1, 2016

Verified Support

Dear Mr. Singh,

Greetings from Tikona.

With regards to your concern, we are working towards a resolution. We will revert to you shortly.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

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Address: 560048

Website: tikona.com

Hi Team,

I had tikona services a long time ago and which was as usual unreliable. Despite of sending mails and calls to support this was not resolved. One of the customer rep requested to send mail to j.[protected]@tikona.in. Even this did not resolve any of my issue. As I was holding meetings and other important office works, due Tikona I lost my job as I was unable to attend in time.

Now, I was furious and asked Tikona to cancel the connection and collect the equipment before 21st of August 2015, after which no one contacted me and despite of sending repeated emails. Now after 6 months a lawyer from Delhi TIkona calls to raise a case against me. Cheating Tikona!
I lost my job because of you, I lost shares because of you. Now who is gonna pay me back for my losses?

Thanks,
Amarnath

Tikona Digital Networks customer support has been notified about the posted complaint.

View replies

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Feb 25, 2016

Verified Support

Dear Amarnath,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKFB3016 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards,
Tikona Care

A

amarsv

from New Delhi, Delhi

Feb 25, 2016

Tikona UID - [protected]

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Feb 26, 2016

Verified Support

Dear Amarnath,

Greetings from Tikona.

Please be assured that your concern listed Feb 24, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

L

lalitnayyar

from Pune, Maharashtra

Mar 2, 2016

I also received bad response from tikona see my complaint.

Sir,

I have taken the internet connection from tikona while my stay in delhi for two months they have scheme to pay two months advance rent and opt to disconnect after two months without any charges.

I requested tikona after 2 months for disconnection and they took subsequent one month for disconnection after doing 20 to 30 correspondence over email and series of 30 approx calls with customer care (with holding/queue time of 30 min each call). There customer service was very poor and not upto mark. No doubt there technical staff is very good and cooperative but due to lack of customer care services things are delay and no information about accounts.

There customer readdress fourm sent me wrong information about final settlement they put device and other amount, where as Tikona device was already collected and no internet usage after proposed two months. I requested the written receipt of device and no usage internet letter they refused.

Me and my Father were mentally harassed by the services of tikona. We would advice to public not to go for tikona services.

I am receiving threatening calls from these number like ([protected], [protected], [protected], [protected], [protected]) these people are fighting and harassing due to non payment of bill. They are telling they are calling from court (they are disrespecting courts by doing fake calls) . The are also harassing and threatening my father who is in old age.

My Account Tikona A/C [protected] (Delhi).

We are law abiding citizen and respect law. We are expecting protection from harrassment and threatening call by tikona.

I would like consumer court look into the issue and resolve.

Thanks

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Mar 9, 2016

Verified Support

Dear Amarnath,

Greetings from Tikona.

With regards to your concern, we confirm that your Tikona service has been terminated.

We would also like to inform you that full & final calculation of your account is in process. We will update you accordingly.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

A

amarsv

from New Delhi, Delhi

Mar 18, 2016

Hello Team,

Some fake lawyers are calling me telling that there is a case raised against me in Delhi court and asking me to pay the bill if not, they will get me arrested. I have the recording of the same. I know they are fake because they can't give me the proper case number.

Again and again I am receiving SMS about non-payment of my bill. This is really not acceptable. I have lost a fortune because of you guys in share market and now I am penalized for being a customer of Tikona! Even my cuisine faced the same problem with you it seems. I wish, I had not opted for any service from Tikona.

Customers are taken for granted in India! First your promise which cannot be delivered. Then you dont respond when called to customer service. Then request for disconnection is not accepted. After this has become a huge amount you ask us to pay bill. Again call us and threaten for raising a case from fake lawyers! Now please let us know where is a concept of "Service to customers"?! At last is customer who suffer for becoming a "customer". thanks to Indian judicial system for no proper penal code for customers.

Amarnath

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Address: Ghaziabad, Uttar Pradesh, 201009

Tikona,

As confirmed by Tikona customare care, There is nothing pending from my side, . I have recording of call also .

As wrote many times earlier seems you guys are not reading my mails . disconnection request was raised on 23rd sep 2015 (1-[protected]) and I used last on 6th Oct .

I paid all the bills till 7th october 2015 .

So I do not have anything pending NOW. KINDLY STOP SENDING ME SUCH MAILS .

I asked customare care to collect boxes on 23rd Sep . I waited for 3 weeks and no one came to collect it they told that they will come but they did not come after that I moved from that home. It should be still there .

Ask someone to collect from there .
When you guys told then why you did not came to collect .

Tikona Digital Networks customer support has been notified about the posted complaint.

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Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Feb 24, 2016

Verified Support

Dear Sumit,

Greetings from Tikona.

Please be assured that your concern listed Feb 23, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Mar 1, 2016

Verified Support

Dear Mr. Gupta,

Greetings from Tikona.

With regards to your concern, we confirm that your Tikona service has been terminated.

Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

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Address: 122017

My account number is [protected]
I have made bill payment for Rs 515 for 30 days i.e. 07 Feb to 06 Mar 16. Also, I have made payment of Rs. 1144 from 13 Feb 2016 to 12 Feb 2017.

I have been charged twice for 24 days i.e. from 13 Feb 15 to 06 Mar 15. However, when I am asking for refund, they are giving me refund of Rs. 60 only.
I am unable to understand why are they charging me Rs 455 for just 06 days.

This is against law to charge a person twice for one connection in the same period. I even have an email from them, that they will charge on pro rata basis. However, they are not honouring their own emails.

The content of email is
As per your request, we have changed your tariff plan from (ADBBM1M450) to (RET_ADBBY4M999) effective from (13/2/2016).

1) Plan Name: RET_ADBBY4M999

2) Plan Charges: 999 + 14.5 % Service Tax = RS.1144/-

3) Validity: 12months

4) Speed: 4mbps

5) Usage Limit: 20GB

In your next bill, applicable pro-rata charges will be applied for old plan tariff till (12/2/2016) and for new plan tariff from (13/2/2016).

Please refund my balance for 24 days.

Tikona Digital Networks customer support has been notified about the posted complaint.

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Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Feb 24, 2016

Verified Support

Dear Bharat,

Greetings from Tikona.

Please be assured that your concern listed Feb 23, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Mar 1, 2016

Verified Support

Dear Mr. Jaiswal,

Greetings from Tikona.

With regards to your concern, we are working towards a resolution. We will revert to you shortly.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

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Address: 122001

Website: Tikona

User ID: [protected]

I have been using tikona for a while now and here is my review:

a) Service is pathetic and unreliable. It will work on its own and not when you want it. Hence my advise stay away !!

b) Pathetic Customer Service. You will be on hold for 35-40 mins on hold with no guarantee of a resolution.

c) This is a prepaid service and they don't need if it works or not.

Hence, stay away !!

Tikona Digital Networks customer support has been notified about the posted complaint.

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Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Feb 23, 2016

Verified Support

Dear Dhiraj,

Greetings from Tikona.

Please be assured that your concern listed Feb 23, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Mar 1, 2016

Verified Support

Dear Mr. Arora,

Greetings from Tikona.

With regards to your concern, we would like to inform you that we have addressed your service disconnection request and on that basis we have stopped charging you rentals for the service. You will be charged up to your disconnection request date or billing cycle date or last usage date whichever is later. If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

L

lalitnayyar

from Pune, Maharashtra

Mar 2, 2016

I also received bad response from tikona see my complaint.

Sir,

I have taken the internet connection from tikona while my stay in delhi for two months they have scheme to pay two months advance rent and opt to disconnect after two months without any charges.

I requested tikona after 2 months for disconnection and they took subsequent one month for disconnection after doing 20 to 30 correspondence over email and series of 30 approx calls with customer care (with holding/queue time of 30 min each call). There customer service was very poor and not upto mark. No doubt there technical staff is very good and cooperative but due to lack of customer care services things are delay and no information about accounts.

There customer readdress fourm sent me wrong information about final settlement they put device and other amount, where as Tikona device was already collected and no internet usage after proposed two months. I requested the written receipt of device and no usage internet letter they refused.

Me and my Father were mentally harassed by the services of tikona. We would advice to public not to go for tikona services.

I am receiving threatening calls from these number like ([protected], [protected], [protected], [protected], [protected]) these people are fighting and harassing due to non payment of bill. They are telling they are calling from court (they are disrespecting courts by doing fake calls) . The are also harassing and threatening my father who is in old age.

My Account Tikona A/C [protected] (Delhi).

We are law abiding citizen and respect law. We are expecting protection from harrassment and threatening call by tikona.

I would like consumer court look into the issue and resolve.

Thanks

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Address: 411057

Hi,
I am getting network problem since yesterday and many time i had called you but still nothing update from you.really such a bad services.
once again i would like to request you please resolved the problem on parity otherwise stop service and refund my money with penalty charge. because due to this log time network down, i am having much problem.

Tikona Digital Networks customer support has been notified about the posted complaint.

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D

Dhiraj A

from Gurgaon, Haryana

Feb 23, 2016

Stay Away from Tikona or you will be in trap and will lose your mind by calling their customer service team !! User #[protected]

D

Dhiraj A

from Gurgaon, Haryana

Feb 23, 2016

Stay Away from Tikona or you will be in trap and will lose your mind by calling their customer service team !! User #[protected]

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Feb 23, 2016

Verified Support

Dear Shafqut,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKFB2643 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards,
Tikona Care

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Feb 24, 2016

Verified Support

Dear Subscriber,

This is a gentle reminder to follow-up on your concern listed on Feb 23, 2016. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKFB2643 in the subject line.

Regards,
Tikona Care

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Feb 25, 2016

Verified Support

Dear Shafqut,

Gentle reminder # 2

We have not received your information for us to take it forward. We now request you to share your detail on our official Tikona Forum - forum.tikona.in by mentioning the reference number in the subject line.

Regards,
Tikona Care

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Address: Pune, Maharashtra, 411038

I took tikona Broadband connection in Pune City for below address Flat No. 5, Abhijeet building sahu colony lane 10, Karve nagar, Pune Their sales executive told me that the connection will be provided but their technical executive specified that they do not have line for connection in that area, I applied for refund but they didn't refunded me full amount, their customer executive statement is that - "our system is showing that you have depoisted only 1000/-rs which is refunded" But i am having all the proof for 2500/-rs i am having their system generated mail with 2495/-rs, and application receipt of 2500/-rs i have also mailed them the both copies but they still didn't made any progress on that, It is about to be a year. some required information user Id - [protected] Applciation no - [protected] Sale Executive Id - [protected]

Tikona Digital Networks customer support has been notified about the posted complaint.

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S

shafqut alam

from Noida, Uttar Pradesh

Feb 23, 2016

Hi,
I am getting network problem since yesterday and many time i had called you but still nothing update from you.really such a bad services.
once again i would like to request you please resolved the problem on parity otherwise stop service and refund my money with penalty charge. because due to this log time network down, i am having much problem.

S

shafqut alam

from Noida, Uttar Pradesh

Feb 23, 2016

Hi,
I am getting network problem since yesterday and many time i had called you but still nothing update from you.really such a bad services.
once again i would like to request you please resolved the problem on parity otherwise stop service and refund my money with penalty charge. because due to this log time network down, i am having much problem.

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Feb 23, 2016

Verified Support

Dear Vijay,

Greetings from Tikona.

Please be assured that your concern listed Feb 23, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Mar 7, 2016

Verified Support

Dear Mr. Parmar,

Greeting from Tikona.

With regards to your concern, We confirm that your Tikona service has been terminated and the devices have been recovered from your premises.

We would like to inform you that the refund cheque of Rs. 1000 will be delivered at your registered address within 25 working days.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

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