Tikona Digital Networks Complaints & Reviews

Acc: [protected]
Initial payment of 2 months done on 17th Jan 2015, while booking the connection.
After repeated complaints about connection not working, their tech support could not help and had very poor response. (most of the times they don't pick up the phone. If they do, they just hang up)
After I lost patience, Connection disconnected on 9th of March 2015. (Last login: 9th March)
A person named C. Murali ([protected])...

Hi Team,

I would like to inform you that I purchase this connection (Login Id- [protected]) on 28/nov/2015 and i paid 3035 for this. Its not working properly since I purchase it and i complaint to tikona to disconnect this connection and refund my amount back and they register the complain to disconnect the broadband even they didn't refund the amount and now they are telling your connection is not yet disconnected and your...

I would like to inform that i have subscribed for Tikona Broadband services on 29/12/2014. Since the first month there have been disruptions in services. But they have been billing us inspite of numerous complaints. I spoke with customer care and registered a complaint to disconnect the sevices.
In a day they only provided 2 hours of broad band services but the remaining it was disconnected. They used to bill us every month i don't...

I am coping few communications, which i have done with tikona.
but i do not see any progress.
1. From the day one I am facing problems as a proof I had shared screen short as and when asked which i have taken in presence of service engineer presence. I do not hear any thing on refund from last one month.
Let me know where do I need to surrender your modem I will do so as your not ready to send your team.
br...

Hi,

This is Suresh Maniraj and am from Chennai. I had a Tikona Broadband Internet connection and procured in the month July, 2015. Service ID: [protected]

I have paid 2 months advance subscription fees Rs. 2280 and been informed that this fees is for next 2 months (July and August)

Due to very bad services (frequent disconnection and no connectivity), I have logged complains to Tikona Customer...

User ID : [protected]

From last 5 months there is poor connectivity, connection is discontinuous, on daily basis i m calling your customer care and there is no response to my solution.Daily i m told your complain will be resolved on high priority but solution is zero. i asked to raise the waiver which i m getting Rs.112 for period of(1dec.-16th feb)and bill i paid for these months is Rs.2400.i asked to disconnect my connection...

Hi Team,

I had tikona services a long time ago and which was as usual unreliable. Despite of sending mails and calls to support this was not resolved. One of the customer rep requested to send mail to j.[protected]@tikona.in. Even this did not resolve any of my issue. As I was holding meetings and other important office works, due Tikona I lost my job as I was unable to attend in time.

Now, I was furious and asked...

Tikona,


As confirmed by Tikona customare care, There is nothing pending from my side, . I have recording of call also .


As wrote many times earlier seems you guys are not reading my mails . disconnection request was raised on 23rd sep 2015 (1-[protected]) and I used last on 6th Oct .


I paid all the bills till 7th october 2015 .


So I do not have anything...

My account number is [protected]
I have made bill payment for Rs 515 for 30 days i.e. 07 Feb to 06 Mar 16. Also, I have made payment of Rs. 1144 from 13 Feb 2016 to 12 Feb 2017.

I have been charged twice for 24 days i.e. from 13 Feb 15 to 06 Mar 15. However, when I am asking for refund, they are giving me refund of Rs. 60 only.
I am unable to understand why are they charging me Rs 455 for just 06 days.
br...

User ID: [protected]

I have been using tikona for a while now and here is my review:

a) Service is pathetic and unreliable. It will work on its own and not when you want it. Hence my advise stay away !!

b) Pathetic Customer Service. You will be on hold for 35-40 mins on hold with no guarantee of a resolution.

c) This is a prepaid service and they don't need if it works or not.br...

Hi,
I am getting network problem since yesterday and many time i had called you but still nothing update from you.really such a bad services.
once again i would like to request you please resolved the problem on parity otherwise stop service and refund my money with penalty charge. because due to this log time network down, i am having much problem....

I took tikona Broadband connection in Pune City for below address Flat No. 5, Abhijeet building sahu colony lane 10, Karve nagar, Pune Their sales executive told me that the connection will be provided but their technical executive specified that they do not have line for connection in that area, I applied for refund but they didn't refunded me full amount, their customer executive statement is that - "our system is showing that you have...

I took new Tikona internet connection but it not working, User Id- [protected]. I did not use Tikona Internet even for single minutes.

I called to customers care about this but they said we will send engineer to look into this.
But after 2days no one came till now.


Mail content which I sent to customers care.


Hi..
I am not satisfied with your Internet service and...

Hi I am from Bangalore with Tikona ID [protected].
Due to continous interruption in services, i have requested Tikona team to terminate the connection August 2015.

Connection was terminated in Sept 2015 and after that no one has reached me to recover the Tikona Instrument (set up box).

I have received bills even after termination of connection and I paid around Rs 3000/-

Recently Tikona sent...

Hello
I have been using your internet service with the AC No [protected].
I have been facing technical issues since the last 6 months or so and every day after 7 or 8 pm the net would become limited connectivity. There were numerous complaints done for the same and no one bothered to visit me and check the source of the problem. Everytime I was told backend is working and it will be solved in sometime. I come from office in the...

Tikona broadband User ID: [protected]
Name-Rajendra Rai
this is to say that i have requested the Tikona Digital Networks to close the connection but they did not do what i said and generated the bill of rupees 3333. and i have submited the amount to them as mention below the payment id.on taking to customer care they asked me to pay 1633 which i paid.
Dear Subscriber,

Thank you for your Tikona payment....

I've tried so much to resolve the speed issue of my broadband but i couldn't receive any appropriate measures regarding this. customer care hardly receive any call. i am so much disturbed from this connection. kindly look forward to my issues or i will consider another better option....

Would like to highlight below case in front of you which is related to Fraud, over bill generation and mentally harassment by tikona to pay fraud bill of 1172/-.

Few months ago I took the tikona net services with the 500/- monthly plan which is 572/- for me with the all taxes. Since the beginning every day I had been facing lots of problems in teams of loss connectivity, slow speed and lack of services to resolve the problems....

Remainder Mail
To The MD
Tikona Service
Dear Sir
You can see my below 2 mails and my ref. of several reminders to your Call center and technical support team. from 8th Feb.2016 i am not able use this internet service.So i decided to disconnect this service for ever 1 week before. But for last 1 week i am calling to call center and requesting them to close my account and refund applicable amount. But every time...

Sir,
I had applied for a new internet connection on 29/01/2016 with the above said company at Rs.950/ per month plus 14% service tax with fair usage of 50 GB per month at 4 mbps download speed and thereafter 512 kbps unlimited download. Not even a single day, it works properly as per their assurance and commitment. Since then I am complaining on their customer care number for not working of the net connection, but all in vain. Once...