Tikona Digital Networks Complaints & Reviews

I have not getting any feedback even though i complaint and told them not to stop rental plan but they stopped...they r looting me openly...

Dear Subscriber,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKJA3178 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards,
Tikona Care

Dear Subscriber,

This is a gentle reminder to follow-up on your concern listed on Jan 28, 2016. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKJA3178 in the subject line.

Regards,
Tikona Care

Dear Subscriber,

Gentle reminder # 2

We have not received your information for us to take it forward. We now request you to share your detail on our official Tikona Forum - forum.tikona.in by mentioning the reference number in the subject line.

Regards,
Tikona Care

Dear Lalasaheb,

Greetings from Tikona.

Please be assured that your concern listed Jan 27, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

I no longer believe your (Tikona) pathetic and careless system. Tikona team is working on the same since the day I made my request of disconnection and collecting their modem and wires (13th December 2015) hahaha I doubt that they are just giving silly excuses. I guess they are delaying now because they will just keep adding fake data usage on my account, which i have disconnected all the wires and modem since 14th December 2015. Anyways,

Yesterday (27th January 2016) I called Tikona care, I was told that a technician has been arranged to collect the modem and cables from me tomorrow i.e today (28th January 2016) and the person who is assigned will contact before me before visiting my place., till now no one has contacted me or came to collect the modem and wires.

And just like now, every single time they will just note your concern with greetings and would not reply afterwards. And they wont respond to your emails.

21st February 2016, Tikona care provided me 2 contact numbers of Mr. Harish [protected], Harshad[protected] i found out that both numbers of same person which Tikona gave me by 2 different names) from pune who was in charge of collecting the modem. I called him he says that he hasn't got any such request from Tikona head office. After several calls with Mr. Harish and Tikona care, I think both are making me fool. Either one of them is a shameless pathetic liar became Tikona care persons say my request has been forwarded to the disconnection team but the team says they haven't got any such thing. On 27th January I was told that a engineer has been arranged and he will come by tomorrow I.e 28th January, which he didn't come. = liar.
On 29th January, I got call from Tushar Waghmare [protected], he asked me what issue I have, as soon as he listened that its a disconnected request he said that he is a engineer and there will be different person who will be coming to collet the modem and wires withing 2days. After few hours I called him again and requested him to do it today itself, he said it can't be done today and he has forwarded my disconnection request to disconnection team and it will be done in 2 to 3 days which, 5 days have past and no one has came yet.
I don't known why I got these 2 sms from "IM Tikona"
1. Dear Tikona Customer Your service request no. 1-[protected] for User ID [protected] is assigned to - -1 as per scheduled time
2. Tikona Customer, technical issue for User ID [protected] has been attended. Please answer our verification call from [protected]. Thank you.
2nd message says that my issue has been attended which in fact wasn't, I don't know why they are forcing me to keep the modem and wires.
I talked to Tikona care senior person but he was a big liar too, keept repeating the same things as keep the modem with you sir, which I don't want to and when I started talking him about the criminal activities which Tikona follows by 1. Generating fake data bill which the user has not used. 2. Hiring fake people as lawyer's if the user is denying to pay the bill which he won't because he hasn't used it. And there people hired by Tikona are just some pricks who are money collectors which send users fake court notices and even they give threatening phone calls to users. Which is a crime off course, The senior person just hung up the phone in between the call, okay that's an insult to me I tried calling again my call was answered be nobody was talking from Tikona's end and they hung up this time too, so I tried again and again my call didn't connect to them, so I guessed they blocked my number.
On 1st Feb 2016 I got a call from Tikona to confirm whether my issue( mentioned above in message 2.) is solved or not, which was not by anymeans, so in that automated call I pressed 2 which was if my issue was not solved, a lady answered and I had to tell her again to send a engineer to collet the modem and wires which I have removed already, she told that it will be done and disconnecton team will call me which I guess they did, Nikhil Bhoir called me [protected] from Tikona same evening and started telling me to use the service and started forcing me to keep the modem and use it in future to that I said I don't want to, just send your engineer to collect it, but he wasn't listening to me and kept telling me to keep it and use in future, then I ask him "who are you forcing and telling me to do that? Just follow the orders which you got from the angry customer" Then also he wasn't listening to me he kept repeatedly saying that same again and again after long argument he confirmed that my modem will be collected withing 3 days. Here's my attachment where they repeated my very 1st request madhe on 13th December 2015 without even informing me or completing it.

Dear Mr. Hegade,

Greetings from Tikona.

With regards to your concern, we are working towards a resolution. We will revert to you shortly.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

It has been 3 days since mr. Nikhil bhoir at tikona assured me that my connection will be removed by their engineer till today but they never tried to contact me and like every time they didn't even try to remove my connection and collect their own modem. Everyday i email them about same but they never respond.
This is the gist of every talk i had with most of these tikona users, something that i have to admit, if you have reasonably good enough number of social networks or you spend enough time on facebook, twitter, google , youtube, it’s a daily routine to find some tikona user hopelessly about his tikona internet connection, swearing against the company and begging for help.

Someone is receiving speed, someone else has service problems, some dude calls tikona care to get connection discontinued and ends up with 4 months waiting for the connection removal, with fake bills and threatening phone calls from tikona's fake lawyers and fake legal court notices. If you are using tikona and you don't have issues or connection problems, you are in luck. If you have problems, you are ... I've seen so many complaints falling on deaf ears, and it's really easy to understand why.

Tikona's revenue modem is different from most other isp's, it appears skewed heavily towards service. Think of it like this, when you buy a bsnl or airtel or any other connection, it’s like converting to buddhism. Where at least you get a good customer service calls/sms/emails and not get cheated and satisfaction. When you buy tikona connection, its like getting a bank account in a new bank, you pay what you've earned, then all of a sudden the money you deposited is gone because later you get to know that the bank was fraud and the government bans it. But in the case of tikona with such a number o[censored]nsatisfied customer report and a bad reputation, i don't know and i really don't understand why government or trai are blind in case of tikona.
I have been patient enough expecting the company to resolve my issues and remove my connection, but i am done, i had enough frustration. I cant tolerate it any more.
You guys have proved repeatedly that you are incapable of handling my disconnection order and providing a permanent resolution.

Send your engineer to my home. Take the device and wires and set me free from your service.

If i don't get any response and i get same calls from your same people at tikona care who force me to keep the modem with me, let me ask you who the are you? To force me do that. I am ok to approach consumer court on cheating me with the piece of service.

And hence i am planning set the modem and wires on fire in public and the video with your fraud stories and experiences will soon be available for news channels and social media to watch.

I know i am not trying to threaten you because that's it's your part of service where you hire people to threaten users. And i also know you guys have seen a lot of these complaints and i also know that you don't fear to what you are doing. I am just letting you know my course of action.

A cheap rs500 bsnl connection service is much more reliable that your piece of wireless modem and service. I used suggest people tikona when they asked me. Not any more. I will never recommend tikona to anyone but if you are reading this and are a tikona user just get your connection removed and if you are thinking of getting a tikona connection, you would regret to have a service and if you order to disconnect, they never will.

Same here. But in my case they haven't still collected their modem/receiver from my roof top which i have disconnected and from all the cables and power supply has also been disconnected. But still they showed fake data usage on my account. And are forcing me to continue with the service. Like you mentioned I am also facing mental agony and stress. I am thinking of filing a complaint to police or taking this whole thing to the media which Tikona is doing with us and many others.

Hello Mr Hegade,

Thanks for sharing your complaint. I have found 100s of similar complaints and issues where users have been harassed to recover money and Tikona seems to be famous for false billing and not disconnecting the internet. They are providing pathetic service and have hired people to recover money for illegitimate billing. Please also see the complaint - http://www.consumercomplaints.in/tikona-harassing-for-payment-for-unused-service...⇄

We should all connect together and file a defamation case against this company.

Thanks,
Saurav

Dear Subscriber,

Greetings from Tikona.

Please be assured that your concern listed Jan 27, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Today I got a call from tikona (+91-[protected]) and saying she is a lawyer from Delhi court asking me to pay the bill 1050/- in 20min. I have cleared all my bills and told them to cancel the connection and I have moved to another location.From last 4 months I am not there and I got to know no one is using the connection but they are sending me the e-bills.I got few calls from customer care in last 4 months and asking me to pay the due.I clearly told them that I am not using the connection and its been terminated.But they keep the connection open and asking us to pay every months bill.Its illegal and such a shame on tikona services.

Dear Tikona,

You should be transparent with your customers and we are not working for you, keep in mind you are working for us. We had a good opinion on tikona and my friends still using it.But people are loosing trust on tikona only because doing such a shame things like this. Please don't repeat these type of things and try to understand the problem.

Thanks and Regards,
Pradeepkumar Jayanthi
Tikona ID - [protected]

Hi guys, i am also planning to lodge a complaint against Tikona in consumer court.actually I have taken Tikona connection for 2 months(paid in advance for 2 mnths).but because of their pathetic service I requested for disconnection after 20 days ussage.nearly I made 20 to 30 calls to tickona customer care for disconnection of service.they are always saying that they are working on it.one day Tikona guy came and taken cable wire by cutting it from outside the window with out our notice.after 2 months some guy came and asked for modem, but we asked for one month refund which we paid in advance, but we didnt get reply from them.again after 9 months we got a call from Tikona hired advacate.that guy is unable speak in English but speaking very harsh in Hindi.he is even threatening us. We asked him that which bill we have pay.but he is not giving any information but saying that we need to pay some bill.and speaking abusing words.me and my husband want to lodge a complaint against Tikona.guys please help us with the procedure.

Dear Govind,

Greetings from Tikona.

Please be assured that your concern listed Jan 27, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Still no update.

Dear Mr. Murari,

Greetings from Tikona.

With regards to your concern, we are working towards a resolution. We will revert to you shortly.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

any update? Now its more than 11 days.

Hello Srinivasan,

I have been a victim of the exact problem. Tikona didn't send me the legitimate bill and they keep on making harassment calls for the money recovery. Firstly, they don't provide service legitimately and then they keep sending legal notice emails and calls. When we haven't signed any agreement with the firm, how can they threaten us of legal actions.

I have found 100 similar consumer issues against Tikona and all have the same situation - Harassment calls, Undue Billing and no service. I think we all should connect and lodge a defamation case against Tikona.

Thanks,
Saurav

Dear Srinivasan,

Greetings from Tikona.

Please be assured that your concern listed Jan 26, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Today I got a call from tikona (+91-[protected]) and saying she is a lawyer from Delhi court asking me to pay the bill 1050/- in 20min. I have cleared all my bills and told them to cancel the connection and I have moved to another location.From last 4 months I am not there and I got to know no one is using the connection but they are sending me the e-bills.I got few calls from customer care in last 4 months and asking me to pay the due.I clearly told them that I am not using the connection and its been terminated.But they keep the connection open and asking us to pay every months bill.Its illegal and such a shame on tikona services.

Dear Tikona,

You should be transparent with your customers and we are not working for you, keep in mind you are working for us. We had a good opinion on tikona and my friends still using it.But people are loosing trust on tikona only because doing such a shame things like this. Please don't repeat these type of things and try to understand the problem.

Thanks and Regards,
Pradeepkumar Jayanthi
Tikona ID - [protected]

Dear Saad,

Greetings from Tikona.

Please be assured that your concern listed Jan 27, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Dear Mr. Ansari,

Greetings from Tikona.

With regards to your concern, we are working towards a resolution. We will revert to you shortly.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

Dear Parwinder,

Greetings from Tikona.

Please be assured that your concern listed Jan 26, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Dear Mr. Singh,

Greetings from Tikona.

With regards to your concern, we are working towards a resolution. We will revert to you shortly.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

Dear Mrityunjay,

Greetings from Tikona.

Please be assured that your concern listed Jan 26, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Dear Subscriber,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKJA2839 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards,
Tikona Care

Dear Subscriber,

This is a gentle reminder to follow-up on your concern listed on Jan 26, 2016. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKJA2839 in the subject line.


Regards,
Tikona Care

Dear Subscriber,

Gentle reminder # 2

We have not received your information for us to take it forward. We now request you to share your detail on our official Tikona Forum - forum.tikona.in by mentioning the reference number in the subject line.

Regards,
Tikona Care

Dear Subscriber,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKJA2840 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards,
Tikona Care

Dear Subscriber,

This is a gentle reminder to follow-up on your concern listed on Jan 25, 2016. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKJA2840 in the subject line.

Regards,
Tikona Care

Dear Subscriber,

Gentle reminder # 2

We have not received your information for us to take it forward. We now request you to share your detail on our official Tikona Forum - forum.tikona.in by mentioning the reference number in the subject line.

Regards,
Tikona Care

Dear Subhu,

Greetings from Tikona.

Please be assured that your concern listed Jan 25, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

It is still the same. not getting proper speed it is as good as dead

Dear Mr. Sharma,

Greetings from Tikona.

With regards to your concern, we are working towards a resolution. We will revert to you shortly.

Also, we request you to refer the link below for ways to optimize the speed:

http://www.slideshare.net/TikonaIndia/3-ways-to-optimised-speed-by-tikona-digita...⇄

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

Dear Firoz,

Greetings from Tikona.

Please be assured that your concern listed Jan 25, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

User Id : [protected]

These customer care executives never understand what the problem I am facing. I got a call from Tikona today and he made me confused in calculating the bill. I paid 2280/- while taking new connection.
2280/- = Installation charges 500 + Rental 1780.
I had chosen the 750 plan and the bill would be 855(Including Taxes) every month.
As my billing cycle falls on 26th of every month, the following is the detail how the billing was done every month. Connection activated on Aug 6th 2015.

Amount with Tikona on Aug 6th = 1780/-
Aug 6th - Aug 25th = 484/-

Amount with Tikona on Aug 26th = 1296/-
Aug 26th - Sep 25th = 855/-

Amount with Tikona on Sep 26th = 441/-
Sep 26th - Oct 25 = 855/-- (Balance paid online)

Amount with Tikona on Oct 26th = 0/-
Oct 26th - Nov 25th = 855/-(But no connection Since Nov 6th. So should be waived)

(Outstanding Bill on Nov 26th = 855/-)
Nov 26th - Dec 25th = 855/-(But no connection)

(Outstanding Bill On Dec 26th = 1730)
Dec 26th - Jan 23rd = (Services Suspended)

Now Outstanding Bill on Jan 23rd= 1730/-(This should be waived off completely)

Jan 24th service resumed

Used service from Jan 24th to Jan 26th Charged at 5ps/MB

Outstanding Bill on Jan 26th = 1978/- (1730 + Data Usage Charges at 5ps/MB)

Amount paid on Jan 26th noon : 1200/-(Paid for the period of Jan 26th to Feb 25th = 900/- + Oct 26th to Nov 6th = 300/- as per Amit senior executive)

Now, Outstanding Bill on Jan 26th = 778/-

One more bill generated on Jan 26th = 850/-(This to be waived off as already paid above)

Now Outstanding Bill on Jan 26th = 1628/-

Outstanding Bill on Jan 27th = 1728/- (Including Late Payment Charges)

So finally Amount to be waived off is as follows

Oct 26th - Nov 25th = 855/-
Nov 26th - Dec 25th = 855/-
Total Amount to be waived off = 1710/-

So please consider the above calculation for waive off and do not torture me in understanding the above.

After adjustments, the outstanding bill should be 18/-

But Tikona people cheated me in understanding the calculation and waiving just 800/- which is unfair.

I am completely fed up with explain this to each and every representative. They are completely illeterates.

Dear Subscriber,

Greetings from Tikona.

Please be assured that your concern listed Jan 25, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Hello Tikona,

What are you working on ? I am asking disconnection past 3 months. Still now you didn't disconnected the connection. You have suspended the connection temporarily and buffering the bill amount from 1700 to 2130, 2424 and 3060 respectively. I am expecting some more buffering on the bill amount weekly without using the service. :-) DO YOU PLAN TO BUFFER THIS AMOUNT TO LAKHS and plan to extort money from me. I want my disconnection of service within 2 days. Otherwise I act Legally. Requesting tikona to be honest to customer and never extort money from them without providing internet.

Please find the screen shot of messages tikona send to me, which support my statements.

Regards,
Mohammed Abdu Rahman N

Dear Haresh,

Greetings from Tikona.

Please be assured that your concern listed Jan 25, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Dear Vishnu,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKJA2841 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards,
Tikona Care

Dear Vishnu,

This is a gentle reminder to follow-up on your concern listed on Jan 25, 2016. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKJA2841 in the subject line.

Regards,
Tikona Care

the details asked for has been sent to your customer care mail ID. please go through it.

Dear Vishnu,

Gentle reminder # 2

We have not received your information for us to take it forward. We now request you to share your detail on our official Tikona Forum - forum.tikona.in by mentioning the reference number in the subject line.

Regards,
Tikona Care

The required details are mailed again. Please go through it

sir,
So disappointed that no response has been received so far. At least inform us whether you have received our last mail.

Update : We tried contacting your agent from some other mobile number which he picked up. But as soon as he realized that it was us, he hung up the phone. After another attempt, he replied that he went out of mobile talktime balance and asked us the Tikona User ID. Two days passed and still there is no reply.
We also tried visiting your office marked in Google maps but found nothing at Velachery in Chennai. After calling another of your agent, he told that there is no offices available at that place. you can verify this if you search in google maps.

Dear Sunil,

Greetings from Tikona.

Please be assured that your concern listed Jan 24, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Dear Mr. Katore,

Greetings from Tikona.

With regards to your concern, we confirm that your Tikona service has been terminated.

Post full and final calculation, we confirm that there are no dues pending on your account and no refund is applicable.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

Thanks for the update.
Also can you please provide if there are any outstanding pending on my account as I am not able to connect through[protected].

Dear Nishant,

Greetings from Tikona.

Please be assured that your concern listed Jan 24, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

I have been a victim of the exact scenario and in my case as well, Tikona didn't disconnect the connection rather kept on generating bills with overdue amounts and then, they started threatening calls from fake advocates. I have registered the complaint on Government consumer complaint forums as well. I have all the documented proofs and call records of the fake calls.

Dear Mr. Lohakare,

Greetings from Tikona.

With regards to your concern, we confirm that your Tikona service has been terminated.

Post full and final calculation, you are liable to pay outstanding amount of Rs. 1, 949.44/- .

To make online payment follow the link: http://tikona.in/for-home/customer-support/tikona-care/quick-bill-pay/

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

I have already called the Tikona Customer Care at the time of deactivation of my Tikona Service. That time I got the mail of Tikona service deactivation and amount on me (pending or outstanding) was Rs.0.0/- . So could you please tell me what outstanding amount you are talking about. Because when service deactivated the amount as mentioned in mail is zero rupees. This is so wrong you guys are doing with the customers. I want to know all detailed explanation regarding the outstanding amount you guys imposed on me. If that amount is regarding the modem, then I am not going to pay that amount because no one came to collect the modem. And you can't charge the customers if your men are not doing their work properly.

Dear Vikas,

Greetings from Tikona.

Please be assured that your concern listed Jan 24, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Dear Amit,

Greetings from Tikona.

Please be assured that your concern listed Jan 24, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Dear Mr. Barge,

Greetings from Tikona.

With regards to your concern, we confirm that your Tikona service has been terminated.

Post full and final calculation, we confirm that there are no dues pending on your account.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

Dear Nidhi,

Greetings from Tikona.

Please be assured that your concern listed Jan 24, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Dear Mr. Srinidhi,

Greetings from Tikona.

With regards to your concern, we would like to inform you that we have addressed your service disconnection request and on that basis we have stopped charging you rentals for the service. You will be charged up to your disconnection request date or billing cycle date or last usage date whichever is later. If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care