Tikona Digital Networks Complaints & Reviews

I have raised the request to close my Tikona broadband connection on 26-Aug-15. and not use tikona internet after that. But tikona didn't close my connection and keep sending me bill. Even I have write several email to [protected]@tikona.in and made more the 10 call to tikona to close my connection but noting till now. Kindly look in to it Tikona ID: [protected] Email ID [protected]@gmail.com

I have cleared my all bills on 20 May 2015, charges applicable up to 14 June 2015 (USER ID: [protected]) Disconnection request was made on 20th may 2015 to cut the connection on 30th May 2015 There is no single PAISA is pending from my side. I am receiving unwanted calls and harassment during the call from Tikona. It is very unfortunate after being a customer for 4 years and paying all bills timely and even clearing all dues before the request of disconnection.

My customer id is [protected]
I have mailed to tikona to disconnect my net more than one month ago (on 13th Sep), and after that I got more than ten calls from customer care, asking why I want to disconnect, every time I have told them to disconnect it as soon as possible and every time the customer care guys have said that they are going to escalate this matter and I'll receiving a confirmation mail soon. Till now did not receive it.
And also my billing date is 7th of every month. and I did not use it from 7th of this month, still tikona has generated the bill.

This is really unexpected situation. Please look into this matter.

Thanks,
Vidisha

Sir, My user id is [protected]. I got Tikona installed in sep end but since that day the network did not work for a single day. I complaint about it many times at your helpdesk. The engineer visited it many times but my problem is not resolved. He told me that signals are weak at this location and it would not work. Can I please raise a request of refund in that case. Please look into this problem on priority. Regards, Rakesh Chandok [protected]

Respected Sir/Mam
We Are 3 students struggling for Career. We Are Working On Software On-line Services And Took connection From Tikona Broadband services for net connection on 26 October 2015. Their Agent Come to Us And Gave Most Expensive connection As Needed. I Had No Problem from But The Problem Is That i Work At Night AS My Shift And That Peak time Connection Goes Some Where And Also Whole Day Net Doesn't Work All Day If Sometime It works gives 10 times less Speed Than Plan What Is Needed. I Registered Complaint to Customer Care, Ran several Times To Office And Also Took Manual Service By Them But Still I am Suffering And Now I am Tired. Sir/Madam We Are from Middle Class Family And We Want to Work For Earning And Everything Is impossible Without Net. Please Take Action As soon as Possible So we Can work Properly And Regularly.Sir We Work From Our Rent Base Apartment Even Can Not Afford Office. Please Help. Please .
Your's Obedient
Venkatesh Singh

It is unfortunate that we have received email notices and harassment calls from Tikona for the services never provided by them.

Please note the following:

1. I have written multiple times (ref: trail emails) to Tikona about the unavailability of your services from day one and have had called your call centres numerous times. However, there had been no resolution of the issue and eventually I had to request a termination of services after being harassed incessantly by lack of service. Apart from your call centre, I have spoken to many of Tikona executives, eg. Akhil Tyagi, Suyash (Customer care Mumbai), Amit Pandey AVP - SCM, Rajiv Sharma (SCM) etc.

2. I had spoken numerous times to Tikona executives & call centre for discontinuing the broadband services. However, there was no action for a long time.

3. I had been cheated into taking a 4 Mbps, 30 GB plan for INR 2250. I was surprised to be told by a visiting Tikona technical executive that such plan was not technically feasible under Tikona network in my area. Why was I sold that plan at very first pace? I have snips depict the connection speed, the only time we had it working!

4. As I have not been able to use the ever-disconnected internet connection, I called up the call centre numerous times for a refund of INR 2250. I was told that the refund were under scrutiny and it would take some time for me to receive my payments. I have not got my refund so far. Indeed I received calls from some so called law agency abusing us for payments.

While I'm awaiting my refund from Tikona, it is disheartening to get a notice for making extra payments for the service that was not rendered and which ended up to be a big mental harassment for me.

Dear Users, Tikona is having the best and worst representatives now a days and i have a service of Tikona [protected] and i have paid 2280 for Installation and device and 2 Months in advance . Since it is a Postpaid, I should get the bill on 4th Month, But they have sent me a bill on 3rd Month and more over i have given a request for the cancellation through an email on 2nd Month Ending . Because there is no one to give technical support and even when i call to the Local People also there was nobody responded for this. Hence I have ask the tikona to disconnect my service other wise i have paid excess amount i will be using the same internet . After 45 Days they called me to pay 2500 INR as the monthly bill. Which i have rejected, But still they are not responding to my query. This is very bad and worst service i had.

I took their service while moving to a new flat in Marathahalli in July. But from the very beginning faced issues with their service. I started calling them to resolve the issue but after 15 days of frustration, I decided to disconnect their service. Since then, I have moved to a different service provider and have not used their service since then. But they have been generating bills every month and sending me numerous sms, emails and calls to pay the bill which now stands at 1593. They had taken 2 month advance from me even for which they didn't provide any service. On top of that, they have the audacity to cheat people by generating inappropriate bill even though I have asked for a disconnection long back. Last month I had a word with their Reps and they said that they will disconnect it and I won't have to face this again. But its the same story this month too. Kindly help.

Cheating customer support from Tikona Please help me out of this hell cheating service !!! Is there is no way we can stop such cheating companies ? For past 30 to 40 days i have been following up with Tikono customer care executive for my plan change, My Bill date 7th of every month Due date: 22nd of every month I have paid Rs.1000 for 999 yearly plan change by September 21st, but till now that was not happened instead they have deducted those amount for earlier 550 plan and sending due amount SMS now. I have spoken to multiple Tikono customer care executive, every time I am calling customer care and telling the same stories again and again to different people. Worst customer support: Reasons. 1. Even while speaking to customer care, my call disconnected twice . 2. Everyone says they will collect details and call back, but non have turned back. 3. No record maintained about customers previous call 4. One says my plan will be changed without further charges, but another says they cannot change the plan. My bad luck I have associated with for Tikono, trying hard to get out of this hell. But they neither provide solution nor providing proper disconnection. I will consider my 1000 rupees thrown in dustbin, let it be wasted. But please help me out of this hell cheating service, it is wasting my time and energy a lot.

Writing this on a public forum is the only last step came into my mind after being badly harassed by Tikona. It's been around 3 months now that I haven't got proper internet connection at home. Have registered more than 50 complaints with Tikona's customer care both through emails and phone calls but never got any resolution. Bills are keep on generating and hitting my mailbox for the services I never enjoyed. Once they said my location has the network problem and should be resolved in 8 hours but sadly 3 months have passed. I had also requested them to discontinue my connection which also never happened and I'm continuously charged. I tried reaching out to their local engineers the contact no. of whom was given by the customer care itself but thy also never responded positively. I'm surprised how a company like this is surviving in such a competitive market? I would have happily gone to another company's connection but holding myself just because Tikona has not stopped the billing process yet. How can this company fool around us and mob like this? I have afforded the business loss incurred because of the sick internet connection provided by Tikona. There were several complaint nos. given by the company, sharing with you the latest one: 1-[protected]. Need a solution ASAP. Thanks, Harshit Agrawal

I have applied for disconnection of my service on 8th of July 2015 but still they have not disconnected and sending bills every month. I have tried so many times calling their customer care but it will say to wait for 4 minutes then hang up saying will receive a call in 48 hrs. Once a ticket also been raised but they have closed it without calling me. I have given my alternative number to call them but they never called me in 3 months and now they after 3 months they send me a bill of Rs. 1480 to pay. I have also wrote to their customer care and appellate authority to disconnect my service and take the cable but they have not replied to my mail or even called me. They are asking me to pay for the service which i have not utilized and I am ready to give their cable back. I have also shifted my house so I tried to calling them so that they can take their equipment which is kept at my old house. Please look into this and do the needful

Tikona broadband User ID [protected]. I got the connection on Aug-15th. There is no proper support from Tikona supporting team. Not properly installed and their engg are not responding properly. so Requested to disconnect last month 24th, without my knowledge they closed my request. Based on request close sms i called again to Tikona. they said i am not picking the call. It is unfair. Then again they registered a ticket. even though i requested them in multiple mails no proper reply for disconnection. still now they are trying to convince but i requested them to disconnect the connection. I have all the Calls recording. As per my payment made for 2 months plan, that ends on Oct 15th. So i disconnected teh devices. i am going to purchase new connection. So please disconnect my connection. i will wait for another 2 days. otherwise i will purchase another broadband connection. i cant pay unused your connection. if at all you are not disconnecting my connection i am not responsible for the bills. Poor Customer care support & service engg(not responding properly even they speaking harshly). Thanks, Arunkumar R

Hello Sir/Madam, I purchase a new connection from Tikona digital network on 6th of October, 2015. My net was not working from the day when I purchased it. I called many times to customer support but not get any good information. I told them to refund the money which I paid but not getting any help. Please close this type of companies. This is a worse ISP which I have ever seen. Regards, Jatin Goyal M.no- [protected] User Id:-[protected]

Hi

My User ID of Tikona is [protected], I started using Tikona 3 years back which was working good and as per Tikona promise to provide me good service ( At least Provide Internet connection ) i Renewed yearly subscription package, and from that time 5- 6 months i am not getting any connection of internet
After repeated calls to tikona call center and continuous follows i was told by the Manager that the Area is not feasible for internet connection on 15 July 2015 to which the only option was for disconnection and i had asked them to refund my money back
After Repeated calls after 15 July 2015 i am still waiting to receive any refund nor any communication, when i call customer call my calls are disconnected i have detail call logs with recordings also
Every 5 days call center call me and says " This call is regarding your service how do you find our service Sir ? " why am i been troubled when they clearly have stated that my area is not a visible Zone
I have written mails to Customer Care as well as there Officer j.[protected]@tikona.in Appellate team, but no response

I had got call on 22 Aug 2015 and was specified that i will be getting the refund since due to your Network non availability i had to disconnect the connection

I have details conversion with tikona office specifying that i will be provided the refund since there was not usage and tikona was not able to provide me service

You can check the details in Call log with tikona : 22 August 2015, Time 12.44 PM, Number : [protected]

After 22 Aug 2015 I had given many calls and was told that refund amount will be informed, Awaiting the refund

What full and final calculation have they done with so much of harassment to customer

I have not yet received any Updates on my Refund which was promised

If Tikona can not provide service Tikona has to refund my Money

I have paid money to recieve the service not as charity to tikona

(Tikona User Id: [protected])

I was using Tikona broadband service since Aug’11 and decided to terminate services in Aug’15 due to frequent disconnection problem and no resolution from customer service team inspite of several telephonic complains.

Customer complaints seem to have no meaning for Tikona as all these concerns had been brought to the notice of Tikona executives several times (10 – 20 times between July – Mid of Aug’15) but issue not resolved infact fraud commitment were made that engineer will visit and resolve issue which happened only once.


Completely fed up and disappointed with service, I decided to terminate the connection and intimated same to Tikona Customer Care Team by phone several times but no action on my request and they raised Invoice on 18th AUG’15 amounting 2700 - 6 month plan (ADULH300K) which is deliberately done by Tikona, as a perusal of many online forums indicates this to be a repetitive behavior of Tikona.

As I was not having access to internet so as soon I have seen mail immediately called customer care team and they assured to issue credit note which never happened so finally sent mail to customer care team on 6th/SEPT/2015 stating the discussion we had over phone and rejected for any payment later on from customer care team that they are going to offer me special plan of 999 which will be valid for 1 year so I asked them to send mail and confirmation on credit note for previous bill and suggested plan which again never happened.

I have tried to call to customer service team but since 17th/OCT/2015 auto message coming that you will receive call from no.[protected] and now to my expectation no call received till date Below please find complain reference no. and date of last 2 complain references

1-[protected] dtd 24.09.15
1-[protected] dtd 14.10.15

Shockingly I received SMS from cell no. [protected] on 30/SEPT/15 for collection of Tikona instruments which they finally collected on 16th/OCT/2015 after my reminder sms to the same cell no. again surprisingly reason mentioned in the receipt was non-payment of bill for which again I sent email on 18th OCT but no response from customer care team.

Now again to my surprise a Demand Notice mail dtd 23rd OCT’15 amounting Rs 833 received mentioning fake reasons.

Tikona's failure and consequent negligence reflect a violation of my legal rights as a consumer and a customer of Tikona. I have suffered a financial loss (not limited to the monthly subscription amount) and severe mental harassment due to the actions of Tikona.


Best regards,
Shantanu Mukherjee
Indore, M.P.
Mobile [protected]

We were using Tikona Wireless Broadband service from past few years and have faced network issues a lot of time. Now we want to disconnect the service due to constantly increasing network problems. For whole month of August we didnt had internet connection, we contacted the customer care and they said they will be sending technicians. Technicians visited few of times, but failed to resolve the problem, as well as one of the technician said that the connection is not feasible in my area. Hence we decided to disconnect their service. We dropped them a mail on 29th August for disconnection, after which we received a response from them that account will be on retention for 45 days. Now we are receiving calls from customer care - in the first call they said, that we have used the service on 4th October and we have to pay the bill of Rs.800 - now while calling they are saying we used it till 4th October and we have to pay Rs. 1600. This is very much annoying. We expect justice.

It seems impossible to discontinue the service. I have been trying for months, on phone and on email, to cancel the service. However, they have continued to bill me. I finally stopped paying them for the last two months, hoping that will do the trick but it has not. Also, tikona is particularly persistent in calling up and sending SMS to remind you, using an automated system. This happens three to four times a day, even for bills that are not past due. It is a major irritation. Now that bills are overdue the harassment has become worse. Its one of the worst customer services I have encountered in my life.

Call date 23-oct-2015
Tikona customer id [protected]
Case: I would like to report a few things done by Tikona digital networks.

on 14th APR 2015, i had requested a disconnection request as we were shifting out from our rented flat and was not sure whether tikona is available on the new flat. Plus we had disconnected all the devices from the power source and had packed up the entire setup.

on 20 APR 2015: i received a call from tikona care stating that no need to close the connection as i can hold it for free of charge for the next 2 months and in case the new flat is a feasible location then can continue the connection and the number of days i am not using the connection, will be balanced out in the bill. so as per the request i cancelled the request.

on 9th may 2015: we requested to move the connection to the new flat location, and for the next 5 weeks nothing was done to the request.

on 12th jun 2015: An engineer visited the new flat and declared as non feasible location and took the devices with him and gave us a receipt.

after this we got calls from tikona saying we have to pay the due amount for the month of april till june for the usage of the internet services, when we pushed this back saying when we have not used the services and as per the customer care it was kept on hold then why do we need to pay the bill.

after having 2 calls daily and explaining this to the customer care executives, we started to get calls in an ill mannered way and the person on the other end starts to talk in a threatening tone.

on 13 aug 2015: we got a call stating that tikona has filled a court case against us and in 30 mins they will be taking it to the court unless we pay rs 2429 the bill and also till the time case gets settled we will be black listed in CIBIL. we paid the bill after being scared from this. the lady on the call commited that an NOC will be sent to the registered email with in 48 hours.


we didn't received any NOC or a final settlement emails from tikona.
instead we recieved another communication stating the services are restarted. see as attached.

instead on 23 oct 2015: we got a call again from the court; this time the lady gave the same threats of filling the case in the court or else to pay an amount of rs 423 . this time we took the details of the lawyer that the case was getting filled from which are as follows:

name of the caller: Anjana Sharma
name of the advocate: Narendra Kalra
office address: Delhi 30 hazari court chamber number 34
advocate id: htc/1003364
application id: nw127/2015
phone number from where we were called: [protected]

now today on oct 24 2015 we have not received any NOC or any email from Tikona on the registered email. No response on the phone number from where i was called. we have also tried to call on the official number on Narendra Kalra's website.

The resolution which we are looking for is, the entire amount that was paid after 14th april 2015 should be refunded.
i.e. 2429+423=rs 2852

On 24.10.15 I got sms that I am not reachable to confirm for my request. I send fifteenth emails to tikona for disconnection but they need confirmation again. Its very difficult to disconnect tikona internet connection. Further they are raising bills for non use of their services. Rajesh Pasbola User ID [protected]

Hi,

I had given complaint so many times for Internet Service discussion through customer care and mails, till now it didn't happen and We are not using your Internet Service. I had paid due amount also.

We are vacating flat on this month ending(OCT). So could you please take an action on higher priority and collect your equipment as early as possible.

ID: [protected]
Name: Thirumaleswara Rao Thota