Tikona Digital Networks Complaints & Reviews

Customer id : [protected] I have requested them to close the connection repeated times over phone and email. They do not seem to entertain any request for closing the connection. On top of that they continue to send me bill month over month. I was not getting satisfactory service from 4th of july onwards, I formally asked them to close the connection on 16th of july via email, due to their bad customer service. They do not seem to listening to me. Their phone line always remains busy, for me to directly talk to them.

I am a user of Tikona ISP since past many years. My user id is [protected] My plan is retail 4 MBPS. I am experiencing the issue o[censored]NSTABLE INTERNET SPEED and REDUCED SPEED since last two years. I have mentioned this to the customer care many times but they keep on saying the problem will get resolved but it never does. I pay around 750 to 850 bucks every month and still get this crappy service from this ISP. I am considering changing of ISP if my complaint does not get resolved very soon. Thank-you

Name -- Gaurav A shah User id no- [protected] contact no[protected] I took the internet connection on 22/7/2015 and till now my internet services is not working. so i complain in tikona care but they will send technician but then also problem is not resolved so on 24/04/2015 i cancelled internet services. but then also they will generate the bill . but i cannot use any services. so i want to refund my entire money which i already give depoite to tikona service 22/07/2015 of rs.2110 (Including installation charges). I give my user id and contact no. Kindly do the need ful Thanks

I have installed tikona connection on 22 jan 2015 and paid 03 months bill in advance and hardly got connectivity on 20 days .All my complaints went in vain. Finally i lost my connectivity on 12 April 2015 and not yet reconnected. Bill generated for this period and getting threat calls to pay the bill for this months for which i didnt get connectivity. Now i got another mail regarding termination charges Rs 1500 . I want o move legally against it and it is my first move to get justice

I started using their services from last 2 months. Internet connection sucks all the time. There is no proper connection and proper resolution from customer care. They didn't even care about the complaint that was made. I did not use the service that I paid for and then on top of it they are asking for money for some reason.

Dear Sir / Madam, My Tiknona A/c. (User ID:- [protected]) was closed some back in Jun 15 and today I clear the outstanding bill amount of Rs 382.00 and did an excess payment of Rs. 1700.00. Please refund the excess amount back to me. Looking forward for your support. Attaching the transaction details for your reference. Dear Subscriber, Thank you for your Tikona payment. Find below the details: BAN : [protected] Payment Amount (Rs Ps): 382.02 Payment Date : [protected] Payment ID : 1-[protected] Transaction ID* : [protected]TPC[protected] Payment status : SUCCESS Dear Subscriber, Thank you for your Tikona payment. Find below the details: BAN : [protected] Payment Amount (Rs Ps): 1700 Payment Date : [protected] Payment ID : 1-[protected] Transaction ID* : [protected]TPC[protected] Payment status : SUCCESS Regards, Dibyendu Ray

Hi

I have been a using Tikona services since last 01 years, bit now sits services are not worth while.Even after repeatred request, no one is handling the issue.
So I request you to closed the connection so that I could avail the best internet servives available in my area.
Please closed my tikona connection as tikona is one the bad service provider.

Thanks

--
Bhupendra Singh

My id:[protected].i informed to join 1st day to tikona customer care i never get your network. three time company sent Sr technician my house but that problem not salved .so again iam register my complaint regarding disconnect and refund option. but again still now problem not clear... very worst service...please anyone dont take this connection becouse worst network provider tikona company...

I have Tikona BB since last 9 months, For the last couple of months the speed I am receiving is 20% of what is promised. I reached on the call center after 45 mins wait and was informed there is packet loss from the tower and circuits were overloaded since last couple of months as number of subscriber was maxed out. I proceeeded to cancellation paidup all the bills, to my surprise I get a call from there to Tikona lawyer [protected] and I am summoned in Delhi court. The reason stated is I have applied for cancellation Tikona resorts to these nature of malpractice. I have raised this complain to DoT, TRAI. Connection Number: [protected]

I am from Pune .I have been facing problem from Tikona broadband service since the time I took connection. Since two weeks I am not getting proper connection . I called the customer care and reported the issue. Till now there has been no resolution. Even the login page is not loading. Tikona is looting its customer. The service engineers of the company are the worst. Its really pathetic internet service provider.

During the intial days I took the connection, I faced similar issues that time they disapproved my waiver request too. I would request that proper action needs to be taken against these fraud companies who loot the customers and provide worst service.

Dear Tikona Management Team, I have used tikona broadband service from 16/11/2014 to 07/05/2015 (Plan Name: XAQD4096K). Due to frequent breakdown in connectivity and change in my working place, I have opted for disconnection of the broadband services from Tikona. This I have communicated this to Tikona through email and later confirmed with tikona customer care. All my bills are paid till 07/05/2015. All evidences are available with me. Tikona has taken back all its equipments and the confirmation of receiving is available with me. The scanned copy of the receipt I have submitted to Tiokna Customer care. Surprisingly today one person named Mr. Sandeep Sinha from Number [protected], introduced himself as an advocate from Mumbai session Court called me on and threatened me to pay the dues of an amount of Rs. 2, 600 within half an hour else have to pay 2, 600/- + Rs. 35, 000/- as penalty. Further he mentioned that, I have to physically present in session court Mumbai. When I asked for his advocate ID, he got irritated and disconnected the phone. Later I found form this forum ( consumer court.net) that Mr. Sadeep Sinha is actually a recovery agent of Tikona. I was using quarterly prepaid plan which means I had already paid amount for the last quarter in advance. Such kind of activity is highly undesirable and unethical. I request Tikona management look into this matter urgently. I request Tikona Customer care team to update their termination records and stop these kind harassments. Otherwise I’ll be forced to take legal action against Tikona. Regards, Archak Pattanaik USER ID : [protected]

Hi, I found we are giving complaint daily regarding internet connecting issue, after 6 we are unable to access the internet, it doesn't works for us but nobody is responding, we will wait for 1 more days and then will register the police complaint against the fraud network, who had unnecessary started the service when not able to give it, this is the written proof I am keeping with me please provide my account details as follow NAME: THIRUMALESWARARAO THOTA MOBILE: [protected] TIKONA ID:[protected] Hope this time I will get my complaint to be resolved else I will think what should be my next step. Regards, Thirumaleswara

Id - [protected] Name - Abhishek Somani I used to have Tikona connection and want to get it terminated. I have submitted the request for termination on 8 July 2015. It has been more than a month and there is still no action taken. Every time I get the response that your request ins in progress. They keep creating bills. Its the worst customer service I have seen so far. Every time I ask them to let me talk to their senior executives they cut the call or tell me they are only one who I can speak to. I have been sending mails continuously calling continuously but still no action has been taken. I have seen similar complaints where they don't disconnect and then charge the customers later with huge bills. They keep calling me making my life difficult for the bill which I shouldn't even receive. Please terminate my connection as I am fed up of daily calls and unnecessary waste of my time.

I am having 2 mbps connection of Tikona, usually the said service provide services much less than the agreed speed, howerver from last about 10 days the connectivety is 0.20-.0.40 mbps with a lot of "requested time out", the said company is even not bothered to attend/responde the emailed complaint made by me. Very poor services and responce. Janardan Prasad Srivastwa [protected]

I have been using internet service of Tikona for the last 4 months. No Issue before rain fall. But after rainfall, how bad internet service and customer care support shows. I have to call every next day in customer care. They repeat their same statement "We are checking, we are getting some backend network issue. We will solve your issue withing 24 hours". So We have to sit idol for next 24 hours and keep waiting and checking internet started or not. Backend issue is there from last 1 month, still they are solving. Now it happens that when I call they are dont pick my call and disconnect it. How bad and pathetic service and customer support. On Initial setup sales executive reaches our doorstep within few hours and take money for 6 or 12 months package. Customer we received what we should receive, now you face whatever problem occurs. I want disconnection from this internet service and I need my money. I paid for service not to listen pathetic answers

My user ID is [protected] I have taken connection of tikona Internet 2 months back, and from 26 July 2015, I am unable to access Internet, daily I'm calling their customer care, and daily they are saying single sentence, " tomorrow your issue will be resolved ". I am fed up with the services of tikona. They have charged me in advance, and they are not providing me the solution, when I ask them for Disconnection, then also they are not taking any action. My complaint I'd is 1-[protected]

I have taken connection of tikona Internet 2 months back, and from 26 July 2015, I am unable to access Internet, daily I'm calling their customer care, and daily they are saying single sentence, " tomorrow your issue will be resolved ". I am fed up with the services of tikona. They have charged me in advance, and they are not providing me the solution, when I ask them for Disconnection, then also they are not taking any action. My complaint I'd is 1-[protected]

में किरण जागतप मुझे tikona network के झूठे कॉल आते है मेरी कुछ भी गलती नही है तभी भी मुझे परेशांन किया जा रहा है धमकाया जा रहा है मैंने इंटरनेट यूज़ करना फेब्रुवरी से छोड़ दिया है और मैंने इस कंपनी से बार बार कॉल का करके मेरा कनेक्शन बंद कीजिये उन्होने कहा की नहीं हो सकता इस महीनेका बिल भर दीजिये हम बंद करदेंगे और फेब्रुवरि से मेरा कनेक्शन बंद है तभी भी मुझे 6 महीना का बिल भर दीजिये 1650 एक एड्वोकेट मुझे कहता है कॉल करके में वकील हु आरे माधेरचोद भेनचोद पैसे भर नहीं तो देख मैं क्या करता हु इस बात की मेरे पास कॉल रेकॉर्डिंग् है उसका नाम उसने कहा संदीप सिन्हा है मैं बिल भरूंगा लेकिन जो सचमे मैंने यूज़ किया है उसी का बिल मैं ख़ुशी ख़ुशी उसका बिल भरूंगा ये बहुत फ्रॉड कंपनी हे बिनावजः बिल निकलते है प्लीज़ मेरी सहायता कीजिये

I'm facing the problem for every 20 days in a month. When I give them complaint, no action is taken on that. If I ask customer care person to connect to a senior, they are saying that even seniors will say the same so wait for 24 hours. I have chosen 4mbps plan and I have not even seen a speed near to that till now. My speed is .08 Mbps. If I ask the customer care people to send a mail, they don't have any rights for that. There are no proper point of contact. Only their billing section will work effectively always by remainding the bill. Cleverly that too will get in computer voice so that we can just hear cant explain our problems. When I launch a complaint that is closed without consulting me. Then for what they are registering the complaint. I have raised for disconnection. But none of the useless persons are doing that also. Fed up because of the network. No proper store or person to talk with them in real time. Don't know who is giving permission for such useless networks. Please take care of this and relieve us from Tikona. Some of my complaint id's till now are: 1-[protected] 1-[protected] 1-[protected]

My Tikona User ID – [protected] and I have stopped Tikona service(using internet from Tikona) on date – 20 April 2015. On the same date I have also sent request for disconnection of internet and after that date (20 April 2015) I never used this connection. Firstly Tikona was forcing me to use internet connection or transfer it to somebody known, either of the case was not possible for me. Then after few days I received e-mail that my Tikona internet connection is closed on 7th May 2015. However I received bill on May 2015 which I never used. I have also received e-mail on 1 Jun 2015 from Tikona for full and final settlement and there you stated that amount Rs. 279.74/- is pending from Tikona side and will be delivered by cheque. I have not yet received this amount from your side. After Full and final settlement e-mail, I received one more e-mail on June 30, 2105 for paying remaining amount. I don't know how many times Tikona does this Full and Final settlement. However I have received a call on date August 6, 2015, that he is a legal person and he is filing case against me at “Tees Hazari Court New Delhi”. He is filing this case because I have not made payment to Tikona. From the bill anyone can easily see that Tikona is asking me to pay Bill which I have never used. I have also confirmed from call center from Tikona that I have no dues pending. now their legal person ask for Rs. 2000/- without any details and when I checked on portal then I got to know that I have to pay Rs. 405.99 that is too without usage. Also they started adding 100/- Rs fine too. I would like to mention and reiterate here that there is no amount pending from my side and all dues are cleared. If you have any such records with you then please give me those details in writing over e-mail or via written letter or via this forum. One more issue with Tikona is when you write e-mail to Tikona, they always generate new ticket number, no one can track what has happened to previous ticket. Mentioning all ticket numbers (which were generated at that time of disconnection) for your reference - 1-[protected] 1-[protected] 1-[protected] 1-[protected] Attaching all evidences here. Also I would like to mention that I have submitted all hardware which was installed at the time of connection. Just final words from my side and take a serious note - As per my records, there are no dues pending from my side and If I receive any such threatening calls in future, and /or anyone from your side try to harass me by making any such calls then I will launch an FIR against you and get ready for the consequences. STOP OVERCHARGING AND HARRASING CUSTOMERS. Please Take this communication seriously and on your top priority. Any communication regarding this should be done in writing.