Tikona Digital Networks Complaints & Reviews

My Customer Id: [protected] 1.We took Tikona Internet connection on 3rd of May. Right from the first day itself we are facing the internet connect problem. We are not even able to access Tikona login page through our customer ID [protected] on regular basis. We complained more then 20 times about this but we Did not get solution. 2.We had taken connection for our Office purpose but we are not even able to access our email [protected]@greenmapple.com through www.greenmapple.com/webmail neither our Company website www.greenmapple can’t get open through Tikona Internet connection. I registered another complain on 13th May but got no technical help. We get the error “issue of port no 2096, 2095 not working”. It is infact the Worst internet connection and there is not Customer care support to resolve your issues that you face through this internet connection problem. The Issue of Internet connection remains unresolved. On 14th again Talked with Customer care executive by the name Mr. Atul….He mentioned of there being software issue that would be resolved by evening…If not resolved a Technician would definitely be sent on 15th morning sharp 10:00 AM. No Technician turned up even by 11:30 AM on 15th May. When I called back to Customer care again at 11:30 AM the same day, The customer care executive by the name Ms Kiran said no such issue was raised yesterday(14th May). ‘The Issue is being raised now’. Unsatisfied by her assurance We Talked to her superior Mr. Suzan…Mr. Suzan gave assurance that problem will be rectified by 16th evening latest… When will this problem finally be over?….I don’t understand. You either provide me a good, reliable, reasonable, workable connection or take away your connection back immediately and refund my money back. From GreenMapple Interiors Pvt. Ltd. BMR Complex, No-1 Ground Floor, Hennur Main Road, Byrathi Cross Bangalore-560077 Mob: [protected]/[protected] Office:[protected] Whatsup: [protected] Email: [protected]@gmail.com or [protected]@greenmapple.com website: www.greenmapple.com

right from the day i installed the connection am facing problem. Tikona first they said the problem is with the belkin router so i got it changed and got a new dlink router. same problem not even a single hour of continuous internet connection. Please find below my communication with tikona: On Fri, 5/15/15,[protected][protected]- wrote: Subject: online request number 1-[protected]. To: "J Nair" Cc: [protected]@tikona.in Date: Friday, May 15, 2015, 12:01 PM Dear tikona, Never expected such a lousy experience form your end. Am experiencing internet problems for the past 2-3 months and also after sending mails no response from tikona's end to rectify the issue and not even a courtesy call after 3days of sending the mail. I've got below all the communications had earlier. Please don't try fooling by just sending auto generated mail stating to rectify the issue within 48 or so called hours.Please don't take customers for granted and would request to clear the issue asap. Seriously feel that Tikona needs some publicity to get their good internet network across customers.​ Regards Tikona ID:[protected] [protected][protected]---- On Tue, 5/12/15, J Nair wrote: Subject: Auto Reply from Tikona- Acknowledgement mail from J. Nair's office To: "[protected][protected] Date: Tuesday, May 12, 2015, 4:08 PM Dear Customer, This is an auto-generated response to confirm that we have received your email. Kindly do not respond to this mail. Your email will be attended to within the next 48hrs through a call or email. Kindly note that for all issues escalated to Appellate Authority you may get a reply through a call or an email from [protected]@tikona.in. If you are facing a technical issue, we would urge you to call our 24x7 toll free number [protected] and Press option 1 for Technical support as the email support is recommended for low severity request/complaint. You can alternatively reach our Technical support desk through[protected]* (from anywhere in India) where your call will be prioritized. To enable us to process your request within the given timeframe, we request you to kindly re-check if the mail is sent from your registered email ID. To find your registered email id, please log on to our self care option and go to subscriber profile details (https://selfcare.tikona.in). For billing related or other queries you can call our toll free number [protected] between 8am to 12am and Press option 2. We have enhanced this option to further give you access to the following information without waiting in queue to an executive officer to attend to your queries. For last bill Amount and Payment Pickup Last Payment details Plan change Request Password reset We are glad to inform you about our Self-care options available on-line on your finger tips: ü You may view your bills & make payment online using your Netbanking, Creditcard or Debitcard. ü Easy access to your payment history. ü You can retrieve last 3 months session history. ü Check TT status registered with Customer Care. ü Make online plan change to best suitable plan as per your requirement. ü You can now download static IP request form through our Self-Care feature, download the form, make payment of Rs.1500 (excluding service tax) and send the form to [protected]@tikona.in from your registered email id, we will process your request in next 48 hrs. For Quick steps on Technical issue please click on Technical and for easy, hassle free steps on commercial assistance please click on Commercial. Regards, Appellate Authority Tikona Digital Networks [protected][protected]---- On Tue, 5/12/15,[protected][protected] wrote: Subject: Re: Broadband Connection not stable To: [protected]@tikona.in Cc: [protected]@tikona.in, j.[protected]@tikona.in Date: Tuesday, May 12, 2015, 4:09 PM Dear Tikona, Its almost more than two months since i got a new Tikona broadband connection but still not even a single day ive got continuous internet connection. Past 2 months i had to troubleshoot between tikona and my n300 belkin router and finally i replaced the belkin router and got a new n300 Dlink router but still the same connection issue. The wifi - internet works for 10 minutes then goes off then again then after few min without internet and then internet comes back. This breakage in the internet connection is constant and tikona guys just walks off saying that theres no problem from tikona's end and the issue is with the router. Am pretty sure this time tikona cant say the problem is with the router casue its the same with every router. Theres some serious problem with the tikona connection. Would like tikona to rectify this issue as soon as possible as its been more than 2 months am facing this issue. If nothing is done within this time around i'd be closing this connection. Tikona ID:[protected] Regards [protected][protected]---- On Tue, 3/10/15,[protected]-- wrote: Subject: Broadband Connection not stable To: [protected]@tikona.in Cc: [protected]@tikona.in Date: Tuesday, March 10, 2015, 10:13 AM Dear Tikona, I had availed a new tikona broadband connection on [protected] in the name of with tikona ID:[protected]. The next day itself i had found that the internet connection was not stable or continuous. The connection gets disrupted or disconnected every minute and then reconnects itself automatically. There is a continuous breakage in the internet connection. I checked the disconnection by trying to ping it to my laptop and clearly there were continuous disconnection in the net connection. I made a call to the customer care stating the above problem for which they replied that as i was using a belkin wi-fi router so it can cause interruptions for whcih they asked me to connect to the laptop directly and check if the problem persists. I disconnected the router and connected it directly to my laptop but still the same disconnection continued. They asked me to try in safe mode in my laptop, but still the same disconnection continued. I checked by pinging it and it clearly showed disrruption and breakages in the internet connection. I spoke with the customer care executives 3-4 times and the executive asked me to check my router and laptop and replied that the connection is fine but i checked all possible options and also i tried to connect it and check the internet connection with 3 different laptops but still the same disrruption and breakages were there. I would request tikona to kindly check with the connection at my end "as i can clearly show the service personel the issue at my end rather than speaking with some customer care executive who reply everyting is fine at their end" and also try to resolve the issue as soon as possible, as these continuous disrruptions and breakages in the connection still continue which makes it literally unusable.

Hi, We have spoken to the technical person from tikona on 11th April 2015 regards disconnection of our internet, But after the call we didn't get any response from your side. We raised the formal request for the disconnection and your technical person has accepted our request. But I wonder why still our connection is being activated. We need our connection should be disconnected immediately and take an action on our request. Below are the details of our connection : My user ID : [protected] NAME : SRINIVASAN A MOBILE NO :[protected]

User ID [protected] It's really surprised that the company don.t follow their statement. the speaking lie & lie. The company advised on that I will received my refund amount Rs. 2097.19 within 10 to 15 days now the 15 days are over. What is company is doing and why Tikona persons are lie is company have not sufficient fund to refund my payment. What a hell is having here. Now I totally harassing, I lodging compliant in Rohini Consumer Court that the Tikona willing not to refund my payment. They are taking 10, 20, 30 days & days... If Tikona have some sense & a reputed company if it is, they will send my refund immediately & intimate me that refund delivery detail immediately. thnaks Mahipal Singh Rautela

Hello, I have subscribed for 2Mbps plan, and I always get speed around 1/8 or 1/16th of it. Regarding this issue, I have been complaining to Tikona from more than one month, and still they havent resolved my problem. Also I have asked them to refund amount of last two month internet bill as I have hardly use their service because of their poor service. But TIkona doesnt seem to listen, They have proved to be the worst provider of India, I would suggest everyone, not to get Tikona installed at their home at any cost. Please help me in getting refund and better service. Thanks User Id : [protected]

On dec 2014 I registered for change of location on same city I shifted my location I did not use the net service also but there was no response. Then I registered for dissconnect my account but they did not dissconnect my account also after three months only they dissconnect I have not used my account also but the bill amount has been generated and now I am getting call from mumbai that they will file the case what is this

I have been talking to Tikona technical support from last month about the poor wifi Internet connection.After few days, internet started working fine but it often doesnot work. They say it is server issue and requested for some time (over a month) but still it is ongoing issue. I called them many times but there is no proper response and the technician disconnects the call. Very Disgusting technical support

My user ID was [protected]. Since the service was very worst I planned to surrender the connection. I enquired about connection surrender procedure with customer care and they said I need to call them on the bill end date and raise request for the same. I Follow the Procedure then, I Contact executive will come and remove the connection Tikona giving me a number of Shonak Sonavane but he says to me "this is not my area." Call to Customer Care. 4-5 Times I call Customer Care but No one Can Pick my call just says call you back in 48 hours. Today 's Tikona Agent says Pay Full Amount of Bill otherwise take a Legal Actions what I Do Now?

Account No.[protected] having User ID [protected] Once you get a TIKONA connection these people refuse to disconnect it. I must have called them more than 50 times to disconnect my connection but to no avail. They keep sending mails even though I have stopped using it. What is it that you can do as a customer? On the top of that when you talk to the customer care executive they are so rude and stubborn as if they are just not ready to listen to you. These people do not send their executive to take the equipment and then charge as penalty. I have e-mails as evidence to when I had filed the request for disconnecting the service and their response as well. But this people shamelessly put a bill infront of you to which we do not have anything to do. I got three call from so called TIKONA lawyers. One of them said he had filed case in Mumbai, one said a case has been filed in Gurgaon and third one said a case has been filed in Delhi. They all want me to pay them for the equipment which has now been collected (after 5 months from the day of complaint) and for the Internet usage which I never did. This is unethical business practice and mentally harassing a customer. We should all bring such companies down and ensure that they should stop dealing in such unethical practices. I know a couple of my other friends who have same issues with TIKONA. We are all going to file a group petition in the consumer court and make sure that the media covers this as well so that others do not face what we have done. We shall also claim for the damages that TIKONA people have caused us mentally. This is just not the case with us it has been done to so many customers and yet no action has been taken by the company. It is perhaps time that this thing is brought infront of the government and national media to show how unethical TIKONA is as a company. Kumar Gaurav +91-[protected]

I want to disconnect the connection by tikona in pune can you please tell me a proper method to do so as according to the complaints if i will disconnect it they will ask for extra charges (will send bills even after disconnection) and if i dont pay it they will threaten me by filing a case against me in the court . So can you please tell me the method to disconnect the connection without being harassed. I am still using the connection i will disconnect it after your reply so an early reply is requested.

Our user id is [protected] and complaint id is 1-[protected]. We have not received the confirmation of disconnection. I have already requested to send them 15 days back. I have not received any response. I need that immediately to avoid any more confusion. We will not be responsible for any further invoice that is raised against us/this user id. We wanted to disconnect as the service was very poor

I was using a tikona broadband connection and the customer ID was [protected] . Due to the bad services of tikona I decided to discontinue the connection. So i called in customer care on 14th feb 2014 and told them to discontinue the connection as i was not happy with their services. I also told them to pick up there modem and other devices. But they did not disconnected the connection and they charged me for the full month of Feb instead of 14 days. And they are not listening anything for the same.

I took a plan of Tikona for the amount of Rs.700, However, I received a bill for the amount of Rs.1900, when I tried making payment of my plan amount on Tikona bill payment portal they automatically deducted Rs.2833.33. When I called the customer care they refused to refund or reverse the amount. Tikona User Id: [protected] Phone Number: [protected]

I have lodged a complaint o[censored]nsatisfactory speed (Complaint no. 1-[protected]). As against my entitled speed of 4 MBPS, I get speed varying from ) 400 KBPS to 2 MBPS. Mostly below 1mbps MY complaint is not getting resolved. I have been facing some or other problem, either of poor speed, daily breakage of connection. If you cannot resolve my problem, please arrange to terminate my connection.

User id. [protected]. We have been trying to use Internet connectivity for nearly 10 days now but cannot use as there is technical issue at tikona. We have been complaining on days now but no one has bothered to resolve our problem. The internet is not working. The ccustomer care people receiving the calls do not care and only delay by saying it will be done. They do not even provide docket numbers. This is a corporate connection and we are facing extremely difficult situations. We are paying but no internet connectivity is provided to us. We request you to look into the matter at the earliest and provide solution as soon as possible. Debanjan Paul. [protected] / [protected] [protected]@gmail.com [protected]@gmail.com

i took a connection of tikona broadband service on 22/04/2015..at the time of connection they promised for a seamless speed of 4mbps..but after the connection was installed i found all their promises are totally baseless and also i complained more than 10 times regarding the difficuties which i have been facing. but till today they are not resolving my issue and each time they ask me to wait for 24 hours and after that only option i can use is to complain again .

Dear Tikona Care, I have lounged multiple complains against the services that you have provided and non of you customer care member have at-least bothered to address my issue. Now you nicely come up with this opportunity of asking me to pay the bill for period that I have not used. Now please go and say the above statement in your email "We ensure that we remain committed to providing you and all our customers with the best of service" to some one else to whom you are really committed to. It is such a horrible experience that I had that even after multiple times calling your support and even writing emails to them, they did even show the curtsy to respond. Due to highly dissatisfied with your service I have asked for a disconnection long long ago. Now please don't come to me for payments because I have not used your highly committed and valuable serves. To know more about your harassment each of your customers facing please go through this link: http://www.complaintboard.in/complaints-reviews/tikona-l57159.html Extremely disappointed customer, Dominic ID: [protected] On Fri, May 8, 2015 at 2:01 PM, Collections <[protected]@tikona.in> wrote: Dear Customer, Greetings from Tikona! We would like to thank you for choosing Tikona as your Internet Service provider and for your continued support in us and in our relationship. It’s a privilege to have you as a valued customer and a pleasure for us to provide you with the best of services. Details of your Tikona WI-Bro Service Account are - BAN –[protected] & Service ID – [protected] We ensure that we remain committed to providing you and all our customers with the best of service. At the same time, we request our customers to be prompt in their monthly payments. The below payment is due in your account. Payment of your Tikona Broadband bill of Rs. 785.8 is Due on 11th May 2015. There are multiple easy and hassle free ways to pay your Tikona Secured Wireless broadband bill, choose the way that works best for you · Online Payment: Pay your bill online in 3 simple steps, Just Logon http://www.tikona.in/online-payment · Cash Payments: Pay your bills in cash at select retail outlets within your neighborhood, Click here to find the nearest retail outlet. · Drop boxes - Cheque/Demand Draft: We have more than 5000 drop boxes in convenient locations where you can drop your cheque or draft. Click here to find the nearest Drop box location · Home pick-up facility: Pay at your doorstep, you can now pay cash against vouchers or handover cheque / Demad draft. To avail this facility just write to us at [protected]@tikona.in or call[protected] Note – o A nominal amount of Rs.20/- will be charged for this facility, which needs to be paid directly to the agent appointed for Home Collection. o We do-not provide receipts against Cheques o E-receipts issued in case of ordinary Cash Payment Please note: This is an auto generated mail, please do not reply to this mail. Feel free to call Tikona Customer Care on[protected] or write to us at visit [protected]@tikona.in in case of further assistance Please ignore if already paid Tikona Care Please do not print this email unless it is absolutely necessary. Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment.

Hello, I am writing this with so much of frustration after an very unpleasant experience with Tikona connection. Right from the first day I found it very hard to use it for more than 10 minutes continuously. After repeated calls and emails to Tikona customer service a service engineer attended so many days later and tried all possible ways to make it work. It paid off and the connection was live for few hours. Finally I gave up all hopes and bought another provider's internet connection. On the same day I requested for the termination of Tikona connection.IT IS A TOTAL WASTE OF MONEY( Rs.2300 ), TIME AND ENERGY FOR ME. YET I DID NOT FIGHT FOR THE REFUND. But today I see a bill from Tikona, this makes me feel that I am a fool. I request the consumer forum and Tikona team to terminate my account ( User Id : [protected] ) and refund the money I paid for the unused period of time. Thanks, Vinod [protected]

Hi Customer ID - [protected] Email ID [protected]@yahoo.com Phone # [protected] / [protected] I have cancelled my account in Jan 2015 by calling was informed will get a call in 24 hrs to cancell recieved a call was provided with options however refused was informed the ac would be closed.when checked for the outstanding amount was informed an amount more than Rs 2000 when disputed was provided a revert stating have to pay only 728 and the ac is closed . Due to relocating to other city and travelling due to work could not pay on time.did call Tikona and asked for door step collections however the person did not turn up then called Tikona again and asked them to collect the device and collect payment was informed cannot collect cash payment due to account being closed. Today on 9.5.2015 recieved a call from a girl from Delhi stating she is calling from Delhi court at 3:05 and said if not paid before 3:30 court proceeding would start and if paid after 3:30 still court proceeding would take place. However made payment online before 3:30 called the girl from Delhi wherein she said its all done. Then thought of calling Tikona to confirm however was informed the ac is active and not closed and have to pay more 1500 and change when disputed the advisor named Rashid said he does not have any records of account closure asked for a manager however was informed to send mail to j.[protected]@tikona.com.have sent a mail already waiting for the reply. Request you to please close my account and have paid Rs 730 online.Would not pay anything after cancellation call date and if you check I have not used your services after the cancellation call date. Please revert asap and this is wrong practice of not taking cancellations from customer and billing them more. Regards Sandeep

Hello, itz not only even one week completed that I have took a new connection. .. my login page is not available I.e there is no connection 15 to 17 hrs a day ... I cannot do my work... I have called to customer care atleast 3 -4 days continously. .. they assured me that technical man wll come to fix this issue ... but nobody came till today to fix this Issue...hope now the problem will fixed. User id ... [protected]