Tikona Digital Networks Complaints & Reviews

I have cancelled [protected] on March 7th and received the confirmation mail also from Tikona "Termination of Services for Tikona Wi-Bro Account[protected] – Confirmation Mail- [protected]" On March 20th received the below mail for "0" Amount. ======================= Dear Mr. HARISHCHANDRA PENDYALA, As per your request for termination of Tikona broadband [protected], registered against your name, your service has already been terminated. Mentioned below are the Full and Final Settlement details for your Account no.[protected] : Amount Payable : Rs 0.00/- Due by : 3 days from the date of this email Mode of payment: Just Click - http://tikona.in/for-home/customer-support/tikona-care/quick-bill-pay/ In case you have any query please feel free to contact us on toll free number[protected] or you can also write to us on [protected]@tikona.in from your registered email id. Regards, Customer Care Tikona Digital Networks ====================== For what reason on Apr7th received mail for "501" out standing amount . Please justify the "501" amount. Today I have received the call from your legal Department to pay "2148" rupees, the same i have paid immediately. I need proper justification for "2148" due amount after cancellation of connection. If there is any discrepancy for justification to what i have paid "2148". I will go for consumer court if i am cheated. =================================== You are requested to make immediate payment of Rs.501. and give you this notice, that if you fail to pay, the aforesaid sum thereon within 7 days we shall have no option, but to adopt appropriate recovery proceedings, inclusive of legal proceedings criminal as well as civil, against you at your entire risk as to costs and consequences. Please ignore if already paid. ==============================

Its been nearly a week and Tikona care has not sent an engineer to my new premises to set up the router. This has caused me not to have internet connection for nearly a week. This is really bad from Tikona as I believed it was providing very good service. My email ID: [protected]@gmail.com Tikona User id [protected]

HI, I have asked to disconnect the connection dating on Feb as i was moving out of the town, i had sent an email and told my change of number, and with the change of the number called multiple times, nobody bothered to reply or do any thing at least. Now they threaten to take action legally - even though i have paid my bills properly on time, my only mistake is that i have asked the final bill with details, and customer care team act if they are not connected to this issue, and the customer care gave me a number to call to pick their device (which is of no use for me) - and they are not able to find my house (Flipkart and other courier services are able to find my address) - what an great excuse I just wonder - if this is the way they treat customer, then how will tell or get another connection from this Tikona Overall - this service just is pathetic.. Never going to go back to this pathetic network, Complaint num - 1-[protected] Customer ID : [protected]

i started taking tikona wifi services 1 year back and asked to stop my service few months back to the customer service. even after repeated complaints iam recieving bills wen iam not even using the service.. and i have also paid a bill on 18 march 2015 for 2894 since they were threatining me to file a case in court in mumbai..

Hi Team, This is Rav kumar from NEW DELHI. I'm customer of TICKONA DIGITAL NETWORKS PVD. Some one daily hacking my system from mumbai. They are hacked my FB account as well and sending sex videos all my FB account friends. My Customer id is [protected]. My email id is pallapolu.[protected]@gmail, com and phone number is [protected]

No response or action taken to the below email i sent to the company - Hello Mr. Nair, I would like to bring it to your attention that your Technical Resolution / Customer Service team is highly incapable of handling customer complaints & issues. I have a Static IP connection as i deal with US clients and my business is shut for last 3 days as i have not been able to access the Internet. I have been calling since Monday, every time i call i have to narrate the same incident & the purpose of my call, which itself is irritating, to top it up your agents are rude, arrogant and not at all courteous which irks even more. Your agents lack product knowledge and i am sure they have been provided with a script which they follow, instead hearing the customer concern and providing a resolution they prefer to hang up the call. When asked to speak with the Manger in-charge, your agents refuse to transfer the calls and inform that the concern person is busy and will revert back once he is free, which never happened. I can understand if its a start up company, but the fact is you guys have been in business for last 8 years which is substantial time to work on all these problems, the call wait times are pathetic to get hold of an agent which itself proves you have large call volumes with customer complaints regarding the service. I feel i made a bad choice by choosing Tikona over other big players in the market such as TATA, Reliance, Hathway etc, However i would like to keep you informed, i am hard nut to crack and i will not let this go easily, i have lost hundreds of ($$$$$) in last 3 days, i will approach the consumer court if required if this issue is not resolved by 6 pm 7/5/2015 or if i do not get a response to this email or a call from you or any of the hierarchy at TIKONA.

Hello, My name Chandra Bhushan Pandey and I took the connection of Tikona Broadband connection on 8 Dec. I am sorry to say that unfortunately after installation of this connection I rarely got good signal in beginning of connection but just after 20 days a was unable to get even single signal, As I have talked customer care executive many time but even though I could not get resolution, I am very disappointed of this connection, I only used this connection 20 days after the installation. If I will not get the resolution very soon then I will take legal action on the Company because it is really harassing for me, One more thing, I want to point out here that I always get SMS and call for money collection but Company has never call me up for any troubleshoot even after lodging complaint to customer care, So now hopefully I will get better solution and I am waiting for kind response from Company end. USER ID- [protected] Thanks & Regards Chandra Bhushan Pandey Mobile- [protected] Email-id: [protected]@outlook.com

as one of the thin white wire of the ethernet lan cable is broken i'm facing much difficulties using internet ... i;m trying to complaint since from last 4 days but always they do the same useless procedures & as they know that this is a technical problem, they are not sending their engineers to us...they think we are fools...i've specific names of their employees those are involve in this (above cmplaint)...(Mr. kripa shankar, Mr. parth & Mr. ganesh)...

I am Sachin Rathore but Tikona account Registered Name my Younger Brother is Nikhil Rathore and was not using tikona internet since 26 december 2014. because i have already told to customer care executive me going to out of station. Then i have complained to customer care executive to disconnected my tikone internet service my times, but still tikona not disconnected my internet. -->My Tikona user ID:[protected] My complaint number for disconnecting tikona internet 1)1-[protected] 2)1-[protected] Please check my account and check the internet usage history session. no bill due and Tikona have Rs.500 Security Amount Please refund my amount. Deactivate My tikona account right now. Tikona service is very worst service. I will never advice anyone to use tikona service. I am disappoint to your sevice For deativation I had requested to tikona Customercare serveral times but no action has been taken yet. In future I will not be responsible for any kind of Bill Payment. Registered Name in Tikona account: Nikhil Rathore USER ID: [protected] Registered in Tikona account [protected]@gmail.com

Respectedsir/mam I Tirth d bhatt had purchased Internet connection provided bu tikona services for six months worth rupess 4700 one month back since then i am experiencing constant interruption in connectivity and for that i have complained about 10 to 15 times in costumer care but they are not responding properly and giving the same answer that it will resolved soon but still it is one month now and there no resolution of the complain and no engineer has come to check the connection so kindly help me to get refund from this fraudulent people as i am feeling cheated and kindly process my request asap. Thank you.

Tikona is a pathetic service provider company. When it comes to payment follow up they do several calls but when we as a customer do calls to them to seek their support on technical issue they just say change your adapter setting, we will assign engineer etc...but their engineer never turn up with solution. Which in turn results to no services from tikona and in return tikona team expects us to do payment by using some other dongle or to do payment from cyber cafe...Such a shameless company. I am very frsutrated with Tikona Team. Please never ever seek Tikona services

Hi, My Tikona ID is [protected] I have last used tikona on 7th of March and they have also confirmed the disconnection on 30th March via mail. I have saved all the call records of tikona customer care conversation regarding the bill also. I believe I have paid all the bill and no pending due from my side. But still I got a bill on month of April saying payment is due from my side.When checked with customer care they said this is autogenerated bill and ignore this and they will send a final settlement bill.But I have not received any final settlement bill. Today I got a call from number [protected] who says that he is dealing with the complain raised by tikona on Delhi court regarding pending payment pending from my side and I need to either pay the amount or have to come to delhi with all the document.This seems like a threatening from tikona indirectly or you can say harassing.Please help me in resolving this matter. Thanks, Ashish

Hi, Kindly treat this as urgent.I am getting several reminders for the Tikona bill payments. But no one has attended the below call. As per my telephonic discussion with the concerned person on Friday, I was assured that my old instrument would be recovered and the new installation would be done (there are issues with the new installation, it needs to be changed ), I have not heard from any one from Tikona.This is towards frustration and mental harassment and also adding to my financial losses. As I am not able to use the new installation at my place, either arrange to make the required changes or please take down the request to disconnect the service . Please track down the history, and be informed that this is not the first time, I am requesting to disconnect this service. I have done it several times before also.Treat this as very urgent, this is all due to lack of service, I wish to disconnect this service.Also to note, that my service and bill charges to be waived off from the time when I had rasied concern for the first time to disconnect this connection. Due to the lack of service given by Tikona, I am unable to use my plan to the full usage and I am forced to use other data plan, so I am not liable to pay any bills for Tikona.Thanks and Regards, Deepti Mehta

Hi all, I'm a Tikona customer (user id:[protected]) in Chennai (shollingnallur area) and tikona had not provided me service from march 28th 2015 to MAy 4th 2015 due to some technical issues in their main tower in may area but Tikona had generated a bill of 1062 rupees and they had not processed my waiver till date.They said they will process the waiver once the technical issue is fixed. Now the technical issue is fixed but still your executives are not ready to provide proper waiver for the period. I have waited for almost 1 and half months for your tower issue and i got a assurance from your executives that ill get waiver for the period which proper service is not provided.(mar28 to may4) But now the issue is fixed and i spoke to your executive and they are not providing me proper waiver from march 28th 2015 to till may 4th there is tower issue in my area and I have raised multiple requests for that. I felt cheated now.My one month bill is 1062 rupees and Tikona didnt provide service for one and half month and they said they can provide waiver only for 600 rupees.They are not ready to send a mail for that and also they are not ready to explain the calcu How will customer accept when the service is not provided??

Hi I had requested for the disconnection of tikona connection. I talked to the customer care for 3 times and all of them said we have raised the request and the disconnection will take around 5 days. He also said that I can just remove the LAN cable and put it aside. I did the same. After a week their officer calls me tries to bribe me with a month free of tikona connection for continuing the use of their service. I refused and he also said it would just take 5 days for disconnection. Its been 2 months and they are just charging bills and not disconnecting it. They have also blocked my number from customer care. I have all the calls recorded for the evidence purpose.

Customer ID: [protected] Issues: * Never got the proper broadband service and after upgrading the service became more pathetic. * In-spite of numerous complains by logging complains at Customer care and sending mails, the service issues were never resolved. * Asked for the discontinuation of service via call and mail, no response was given. * Payment was made in advance for the upgrade + previous month due was also paid. Still how come due is still shown. * Received numerous anonymous calls, stating it is from tikona and when asked to send an appropriate mail they started giving threats and and were rude and abusive. ========================================================== Last Online payment receipt: Dear Subscriber, Thank you for your Tikona payment. Find below the details: BAN :[protected] Payment Amount (Rs Ps): 2234.96 Payment Date : 17082014 Payment ID : [protected] Transaction ID* : [protected]TPC[protected] Payment status : SUCCESS ================================================================================...⇄ ************************* Wed, Sep 10, 2014 at 11:27 AM To: j.[protected]@tikona.in, [protected]@tikona.in Cc: ********************** Dear Mr Nair, I'm writing this email with regards to the Tikona Internet Connection that I'm using since 3 years. Being a regular customer of your company's services I would like to give you feedback on the internet connectivity issues that i'm facing and poor customer service provided by your company. Since last three months I'm facing serious issues with the connectivity and very low speed. I have raised several complains only to receive very poor response from your service department. Recently I have also upgraded to higher 4mbps plan thinking this would resolve the speed and the connectivity issues. However nothing has changed. I'm enclosing the latest speed test that i did today to confirm the complaint I rose. I have also listed below two of the very recent complaint numbers. [protected] raised on 25/08/2014 [protected] raised on 08/09/2014 Could you please try to address my concerns at the earliest. Regards *************** Connection is in the name of ************** Relationship number : [protected] ================================================================================...⇄ ************************** Thu, Sep 11, 2014 at 1:13 PM To: j.[protected]@tikona.in, [protected]@tikona.in Cc: ********************************** Hi, This mail is in reference to the previous mail. After mails plus logging in complaints at your customer care, still this isssue is not resolved. Neither Tikona is doing me a favor nor i am doing you a favor. Its not mandatory for you to provide me the internet service and for me to force you to provide me the service or use your internet connection. I am paying for the internet connection and in return i expect a decent connectivity. But for last few months your service quality has become really very poor. If there is a problem in providing the service then do let me know and we will go for another internet service provider. I don't want to spend every alternate day following up with your customer service operators. Regards, ********************* CustomerID : [protected] ================================================================================...⇄ ******************** Tue, Sep 16, 2014 at 9:19 PM To: j.[protected]@tikona.in, [protected]@tikona.in Cc: *************************** Hi, After frequent followups with customer care and not getting proper response/service, I would like to terminate my Tikona broadband service effective from today(17/9/2014). I will not be sending a reminder mail or again contact customer care for removal of my internet connection. This mail should be treated as the Request for Termination of the Internet connection. Thanks and Regards, ********************** Customer ID: [protected]

Hi, am submitted equipment and sent the screen shot of the receipt to customer care, but after 4 month later i am getting sms that pay 1600 due within 3 days. When anybody call those intelligent people to provide connection they will call 100 times a day checking availability. But after disconnection every client must face this type of issue and nobody helps. Client ID: [protected]

Hi, I have use tikona service only 6 days and I have paid INR 2650/- and I have also disconnected tikona connection in december 2014 submit all the equipment to the tikona person. Now Tikona is not refunding my money. I have call hundred of time but each and every time they not giving my money back. Regards, Navit Kumar [protected] USER ID:- [protected]

Dear sir, PLEASE READ THE BELOW MAIL (THIS THEY SAYING FROM 17TH APRIL 2015) that the Sr. Official only saying that the company will refund my money within 20 days & every time the company officials persons have one parrot speaking word (WE WILL SEND YOUR REFUND WITHIN 20 DAYS) . But I ask you when I get my refund payment. This YOU ARE SAYING FROM 17TH APRIL 2015. and every time you reply a same wordsssssssss. Why not you peoples sending my refund immediately & why you are taking a long time... Are you ready to pay my refund with interest as you peoples had taken 2 months & I don't know how more time you will take more... Tomorrow I take my problem at consumer court help desk, they advise me to put a case against this company. Now I tired & I also willing to move consumer court to get my refund with interest. I have heared that this company is a fraud & cheater... Now if this company is really refund my payment send me the refund details & courier number otherwise I moving to lodge a case against this company that they are not refunding my payment... Thanks. Mahipal Singh Rautela Date: Fri, Apr 17, 2015 at 2:47 AM Subject: RE: Tikona UID - [protected] To: Mahipal Singh Rautela <[protected]@gmail.com> Dear Mr. Rautela, Greetings from Tikona. This is with reference to your email regarding service issue with your Tikona Wi-Bro account. · We would like to inform that, the refund amount of Rs. 2097.19/- has been processed and you will receive Refund Cheque with-in 20 to 25 working days. Your reference docket no. is 1-[protected], kindly retain this for a future reference. You can also write to us at [protected]@tikona.in. We appreciate your patience and kind support. Regards, Appellate Authority, Tikona Digital Networks Pvt. Ltd. W: www.tikona.in cid:image001.[protected]@01CC52B7.B56268C0

I'm still receiving a call from some number and he is forcing me to pay bill. Otherwise he is sending police to my residence. I'm replying him with gentle note that I have connected with you and we Are dealing with problem and providing the required inputs. He is very resultant and stating harshly to go with legal prosecution, Seems that caller belongs to recovery department and calling me time and again. I am harassed mentally and need a resolution to my problems as soon as possible.