Tikona Digital Networks Complaints & Reviews

I have been complaining about poor speed & continuous disconnection in Internet service for last 5 days. No one from the technical team has turned up to check. I have made at-least 10 calls in customer care & their response is the same every time "It will be resolved in 2 hours & if not then a technical person will come to your place". USER ID: [protected] Complain Ref: 1-[protected] & 1-[protected] I have subscribed the connection on 7th April only & within these 20 days my experience has been horrible. I was able to avail the Internet service merely for 10 days. I would not like to continue the service & also claim the refund of my 3 month subscription. I am also putting a complain to state consumer protection office.

This is Chandra Shekar. I have subscribed to Tikona internet service as prepaid with ID: [protected].(I made a mistake by paying 6 months rent in advance). Hardly I am able to connect to internet. Called customer care several times(Many times comes Busy)(Many times they ask to swith off and switch on) but no resolution. Still not able to connect to interner. Technically Poor and worst service.

Hi Tikona, I am literally fed up with the mental harassment from your side. I have already notified the customer care about closing my account from this billing cycle, but I am still being bombarding for imaginary outstanding amount. I had paid my bill in one month advanced and there is no outstanding bills on my name. I tried calling customer care but can't connect even after 15 minutes of waiting. I have sent multiple emails to Customer care. But they ignore my emails and kept me sending bill reminders. Please work on this. -Saurabh

Respected sir/mam,


this is to inform you that i put my tikona id ([protected]) on hold for 2 months because i was not present at my residence and after months on hold i even not login this id at once but you had generate my bill then after i recognise that bill is being generating i request to leave ur tikona service and i return ur device too...

plz help me for this when i had not use ur service why i pay for that...

Hi, From 17th April 2015 internet is not working at my home. Called the Tikona customer care number of times with no use. At last they assigned a engineer with mobile number [protected] and when contacted him, he is saying that he is on leave and disconnects the phone. On last Sunday another engineer (Sathish) with mobile number [protected] contacted me and asking me to come and pickup him to my home service. This is rediculous asking the customer to pick them up for service. Even after knowing that customer service from Tikona is very worst I opted to get the new connection and feeling like cheated now within 30 days. Friends don't go for Tikona. Thanks

i cant connect to Internet i have a tenda n3 n150 easy setup router and i have attached my laptop with the lan port firstly they said that they will be no hidden cost... they charge for cliping and router is hidden and for setting the wires engineer took money ... most of the times the network does not come and it shows limited which frustates me .. whenever i want to connect the mobile it show authentication problem and it never comes i just wanted this conssumer complaints site to just warn them that they cannot fool the public of india

It's been a one and half month the Tikona internet connection is good for nothing, I have raised my complaints several times but the lousy customer support always have an excuse that there is problem in whole delhi and everyone is affeceted than why the hell you are running your company, please shut it down. USER ID - [protected] I have sent them an email to thier customer support and i did not receive any reply from them original email [protected][protected]------ On Thu, Apr 23, 2015 at 1:32 AM, Imran Ahmad <[protected]@gmail.com> wrote: Hello, Please let me know what is the process to discontinue using the Tikona broadband services as I dont want any kind of monthly fees to be paid by me after this month bill cycle. I am not happy at all from your services, Its been long time I am making complaints but my problem not resolved even your technician visited my home but no result and no resolution. I am not using the broadband service for fun or to access Facebook or any entertaining website but for my work which i main reason to opt for your service. I am paying monthly bills without any fail but i am not getting good service at all. For last one month the disconnection problem with broadband and even your service was down for more than 18Hrs which is affecting my work as i already mentioned that I am using your service for Financial Trading purpose. For last 2-3 weeks I am getting useless speed and I am paying for 2MBPS speed For last one month I am trying to change my plan but the third class customer support is unaware of process and still I am not able to change my plan. I think your service is not made for me or you guys are not believing in customer satisfaction. Regards, Imran Ahmed

My user id is [protected], i applied for disconnection in the month of January, i paid bill on 24th of jan and didn't use tikona net. Later they collected their devices in month of march . On march 8th i got mail from tikona saying that Full and Final Settlement : Billed Amount payable till (3/8/2015): Rs. 0.00/- ( attached pic of that mail to this complaint ) . Now on 22nd April afternoon i got a call, that person claimed that he ( an advocate ) was calling from delhi court and said a notice has been issued on my name for not paying the bill, overdue of Rs 1251, he said that he will case a file on me if i wont money with in half an hour, then i called for tikona customer care they said there was over bill and when i asked for reason they didn't answer and dropped the call, like this happened twice, on third time when i called and asked for reason that person said the payable amount is zero, but I got a call again asking me to pay the bill else case will be booked on me, at last I paid the due amount they claimed. Here surprising thing is that when i login into tikona site to pay, even their site is showing the payable amount as Rs 1251, really shocked to see that the account haven't been updated since months. I'm preparing for government exams so i just paid even though i haven't use their service as any case would affect me during my interview . I was harassed till i pay that amount, i got virtually blackmailed, felt cheated and highly disappointed the way they behaved. I called them and filed a complaint on 22nd, i didnt get any response from them, i mailed them, again no response. so i called them, now they said that there is no refundable amount, a waver of Rs: 1000 is there and i can use it only if i have tikona connection . How this can be, i paid in cash and they will return in kind, and i paid Rs:1251 not 1000 ? I want my money back.

Disconnection of Internet connection: [protected] I have raised request 1-[protected] to Tikona for closure. immediately. I sent so many emails for update and also I called tikona so many times to close my connection but I didn't get proper response. Request was raised on 9th Apr so far I didn't get any update. They taken below request as well after closure request. So far there is no response. 1-[protected] 1-[protected] 1-[protected] I request them to close the account with immediately

Hello Team and Mr r. Jaykrishnan Nair, user id:[protected] name Rohit Joshi Tikon is worst internet service provider company. your technical person is also not provide proper service, from 365 days 150 days my area zone is down so that i can not use internet and customer service is also not good please take my request for disconnection. i talked with "ms Kumari' she was talking so badly with me please cheak the recordings if you have. the person who visited my place he attached SECOND HAND nano device on my place this is too much i just stucked out from TIKON this is worst service provider ever. please improve your service for other users. please reply soon as possible -- Regards,

Never ever go for TIKONA internet. Very poor intenet service provider. Even their Sale person of surat Mr. Zarir is also very bad person. He will promise you to solve your compaint in 2hour at the time of purchase. and when you will call him after installation; he will respond you that call to customer care, i have not taken ur money, dont call me again. Very bad person. Zaris is a name of sales person. Beware of this person. Even Company's Customer care department will not provide you compaint ID. Thye will tell you that out system showing that your connection is proper. So we cant provide you compalint ID. Very poor service. Dont buy. If you want to see their service then call me personally. [protected] this my number.

Sir, I E.Jayaraman-tikona id [protected] have complined about the non connecting of internet to my system. i have complined to mr. Ravi and also complined to mr.Karthikeyan from chennai base, but non of them have made no effort. i also comolined thro mail to you customer care on 16.04.2015 and the no is 1-[protected]. in this they mentioned that the problem will be solved within 72 hours. But 3times 72 hopurs have passed. but noting has happened. To day also i sent a mail to customer care . but i donot know what they are going to do, So please do something to get connectivity or disconnect the system given to me. i have so many parties to give internet connection. every one is going to give the connection for payment. so why should i beg u for long time. Now clear the problem or disconnect it system to me. Otherwise i am not going to pay to your bill. do some justifications for the complaint's.

I lodged a complaint for terminating my internet connection of Tikona in early may, to which they responded on March 23, that my request is accepted and their representative will come and collect their equipments. Since then nobody has come to collect it, and they are sending me the bill thereafter for every month. I haven't used that connection since the beginning of March and have installed a new Internet connection of reliance broadband. Please see to it. Thank you Shubham Goyal [protected]

Date: Fri, Apr 24, 2015 at 5:59 PM Subject: Re: Unable To Contact You – Technical Resolution confirmation- [protected] To: [protected]@tikona.in, j.[protected]@tikona.in Hello, May be you do not have good software to track all calls or caller details/conversation remarks. As i am complaining for more than 10 days for my internet which is not working, it shows limited connectivity from day one i faced problem and i all customer care several times more time 20-25, and each time i have to explain my problem, i receive automated call everyday then i redirected to support person who ask me every time what problem i face(No solution). each and every day i have to explain same thing again and again still no solution in past 10 days only one time engineer visited my place but again without solving my problem. when i get new connection i paid for two and half month in advance and i received my bill in first month itself, i am still not able to understand how your company is running with such support and services, i have asked to remove this connection from my home, each and every time support person ask for one more chance and no solution again. this is complacently not acceptable, i need my money back and want to this connection to be removed from my home. I will go to consumer court if required. thanks for the wonderful experience. On Fri, Apr 24, 2015 at 11:06 AM, <Tikona.[protected]@tikona.in> wrote: This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below. Dear Mr. XXXXXXXXXXXXXXXX, With reference to the complaint no. 1-[protected], we were trying to reach you on your mobile no. XXXXXXXXXX which is registered with us but you were not reachable. We tried calling you as we wanted to confirm that your Technical issue reported has been resolved. We were trying to reach you to confirm the same. We will certainly try calling you later, request you to please attend call originating from no. [protected] & [protected]. Please feel free to contact us on toll free number[protected] to provide us any feedback regarding our service. You can also write to us on [protected]@tikona.in. Our Customer Care associate will be glad to assist you. For faster access to Technical Support desk, call on[protected]* from anywhere in India. You can also write to us at [protected]@tikona.in Regards, Customer Care Tikona Digital Networks

Dear Sir/ Madam,

I am using Tikona Wifi from Jan 2015. From first day there are lot of issues. I have called Tikona customer care in last 3 month more than 100 times. Every time they say that Engineer visit is assigned.
Tikona Engineers have also visited several times but they are not able to resolve this problem.
My wifi gets disconnected any time in a day for 2 to 4 hours and again it gets connected by itself. I had discussion with Tikona and according to them there is some issues with Tikona Set up installed at my home and visiting engineer will correct it but it has been never.

From last 4 days wifi is not working, I have called tikona customer care several times, every time they says that engineer visit is assigned and till date no engineer has visited my home to resolve this problem.


So I request you to look into this and get it resolved. I want to have permanent solution with 24 hour connectivity .


Regards,

Vipin Bhardwaj
Customer id: [protected]
Mob Number:

dear tikona, ...
what the hell is happening...facingproblem form every week n so on gap of 4...5 days...i just complained ...poor internet connection n timeout problem...due to which...there is irregular connection...its being very ridiculous n disturbing ...very poor service form tikona... not expected.. ...
will request to do correction...as early as possible..
.id: [protected]
acc name: pradip ghosh

I have a 4mbps data plan...but these days my internet speed isvery slow...and sometimes internet is not working...ive complained many times to change the kit but I think the responsible authoriies are sleeping...why promise high data plans when u cant provideone...highly disappointing with tikona.

Dear sir,

Tikona UID - [protected] (reference docket no. is 1-[protected])


The company had taken a long time (2 months) for disconnecting & recovering the modem.


Now they want more 25 days for refunding amount 2097.19 I ask Tikona peoples why they are taking many days for refunding my payment. The amount is already finalized that the above amount will be refunded to customer. So what is reason for doing late. Why not they are refunding my payment immediately... ?????

I requested to tikona DONT TAKE MORE DAYS FOR REFUNDING MY PAYMENT . PLEASE SEND MY PAYMENT IMMEDIATELY. AS YOU PEOPLEAS HAD TAKEN ALREADY 2 MONTHS..


Regards.


Mahipal Singh Rautela

I had installed Tikona on 31st Mar-15 and on 11th Apr-15 I raised a ticket to deactivate and close my account. I think this short stint of their Service is more than enough to make any customer go mad. I was made to par Rs.1966 before I could use their service and now it has been more than 12 days and no one has come and un installed their equipments. They gave me my connection in 3 hrs and their policy to deactivate the service is 15 working days. Every time I would call their Customer Service, my call will get disconnected and after waiting the queue for lets say 20 mins I may have been lucky enough to speak with them. I didn't have connection for half of the days and when I would have that it was not steady and good. They are extremely unprofessional as now they are asking me to give them some more time. I would never ever recommend Tikona to any one. They are experts when it comes to harrassing their customers.

Tikona Internet customer services is the very very worst services compare to other vendor, I have send a mail to customer care and Mr.J Nair not get any replay from Customer care and Nair, I don't know still he is working on Tikona or any think happened on this company.

Im sincerly requesting friends don't get Tikona connection at any where all the location are same issue,

No response from Customer care
No response from support team
No response from Tikona office always they keep silent.