Tikona Digital Networks Complaints & Reviews

I'm Highly disappointed with Tikona's services. It's so disgusting to see a well-known brand who is just up to making money without any concern for customer satisfaction.

Trust me guys, Tikona is the worst ISP I have ever used(I have been using broadband from past 10 years and have used many ISP).

I'm Facing an Internet problem(Low bandwidth and Several disconnection) from last 3 months and nobody is able to resolve my problem, let me put it in an easy way " Nobody is capable enough to resolve my problem or give me an explanation why there is a problem from last 3months.

In last 3 months, many "Engineers"(I'm not sure if I call them engineers or electricians) have visited my place and done several checks to rectify the problem, but these people act like the Indian government who keep blaming each other for faulty services. Engineers keep saying there is a problem at the main tower end and the "highly skilled Technical Team"(to clarify-I'm being sarcastic here) keep telling me that there is a problem in the device which is installed on my house rooftop. Even the Advance Technical Team is as known as "ATS Team"(I know it sounds like some anti-terrorist squad) is unable to do anything.

Now I don't have any hope in Tikona and have decided to raise this concern to higher authorities. I know as a consumer what my rights are, I will not let any stone unturned.

We are talking about Net Neutrality and providing internet to everyone across India by collaboration with Facebook and Reliance communications but it's so sad to see Broadband providers like Tikona who are just up to making money.

My User ID is [protected]

I am not able to log in to tikona for more than 10 days. The page is not at all opening. I have raised a complaint more than 10 times. Few days before for which I was assigned a engineer . But he didn't came. I have called many times to tikona care but it didn't gave me any resolution. Also I put mail to the concern authority they have also not respond.the worst customer service I ever seen in my life.I called to the people who installed my connection they use un proper words to customers and threatening.due to this problem our business has got impacted.i have recorded all the calls that i have talked to them.Can anyone please advise me what can be done to teach these guys a lesson? as they are not even giving me the legal teams email through which I can send them a legal notice for fraud, harassment and threatening behaviour. Regards. sathish raj.s

I asked tikona customer care to disconnect the service but inspite of that i used to get bills though i am not using the service since last 4 months and the funny part i am not living in Bangalore any more and one guy called to collect modem and other devices .please disconnect the service . Acct no:[protected]

My name is Arna Roy, Tikona id: [protected]. I had applied for disconnection of Tikona services on 01/04/2015, they said it would be done in 15 working days, today is 22/04/2015 and still they are making promises about how my request will be processed in 24/48 hrs. I am really unhappy with their services and will no longer continue, though I have been a loyal customer for 5 yrs now. Not only have they not processed my request but also sent me an advance bill. I won't be making any such unnecessary payment to these cheats and liars. Please someone help me.

Hi I am a user of tikona under the id [protected] . I am able to connect to internet during morning hours without any issue. But after 6 pm, the login page of tikona itself is not opening. I tried reaching customer care but the response was always unsatisfied. Raised complaints with them but ended up without any solution.Very much disappointed with tikona service. ph:[protected]

Helo, My Tikona Id is [protected].In Jan 2015 I complained for termination and transfer of tikona services.But at tat time they did not respond me well.Neither they terminated nor sent anyone to pick device .Now they are charging 1600 rs.I am facing mental torture from tikona.I have gonna fed up from their response.. Please help me asap.. Thanks and Regards, Sugyan [protected]

my id is [protected]. i have raised complaint with tikona so many times that my net is not working well. i am fed up with tikona. Everytime they say that soon the problem will get resolved . Now they have stopped listening to the problem. i am fed up with tikona. .Tikona is worst broadband company. From past month i had been complaining continuously but no resolution yet. my plan is of 750 4mbps but speed hardly comes 1 or 2 mbps. i feel like tikona has cheated me. Also they give timely reminder for payment but for complaint they dont care even. Please help me

my id is [protected] registered as vineet sachdeva. i am not able to login to tikona .the page is not opening. i have raised a complaint few days before for which i was assigned a engineer visit on 16th april . But he didnt came.. i have called many times to tikona care but it didnt gave me any resolution. Also i called the engineer many times which they have assigned to me but he just dont pick up the phone. i have called so many times to everyone mailed also but no avail. i am a new user and from start of the day its not working well.., now it is not even working. i am fed up with tikona. I gave 2809 ruppees as payment which i think this company has eaten up .

Disconnection of Internet connection: [protected]
I have raised multiple requests to Tikona. I called tikona 3 times and chatted with Tikona chat support.

I also sent 3 emails to stop internet connection. However, they want to know reason for disconnection and want to upgrade my plans. Upgrade plans is the worst in Tikona.

I have already opted for another service provider and still Tikona wants me to continue with dual Internet connection. Is this fair?

They are giving me a offer of putting my account on hold for one year for rs.1000. Is this a kind of service expected?
I want some one to come immediately and remove the Internet connection.

I am not going to pay a single rupee as I had already paid for installation and rental charges.

Immediately, respond to the emails which have been sent

Hi I'm Suhas from Bangalore, I have hereby noticed that the Internet speed is slow. I would like to here an alternative from your end if not please do consider this as my request to discontinue Tikona broadband services! Need your assistance ASAP if not please do deactivate my account! Thank you!

Tikona had taken money from us without using their service. They cheated us saying that they money is reverted within two minutes it is procedure to follow to disconnecting the service, but after 1 month also they were not reverted the money

My name is Rokib hasan from Mumbai. i got a legal call from tikona to pay the overdue bill or face the consequences . After paying the bill of December 2014 . i have requested them to discontinue their service as i don't want it anymore . they discontented the connection. but after that they sent me a bill every month. in January 2015 i sent them a email regarding my disconnection of the service ask them not to send me the bills. but i haven't got any response . i also called the customer care & they apologised me for sending the mail & asked me to ignore it . but now they have sent me the legal notice that i have to pay the bill of 2000 rs of January & February month. why will i pay the bill as i am not using their service from December 2014. i am attaching a copy of the mail which i have sent in January regarding disconnection of the service.

I see that I am getting more bill amount than the my bill plan Query1 : It was requested to Tikona to waive off sum of Rupees 200 on the bill because of technical problems and got confirmation that the amount will be waived off. I see it is not done. It is getting carried over to every next bill Query2: Late amount fee shows Rs 100. And we have not delayed the bill payment. Even this should be deducted from the bill which is got in April. The bill shows Previous dues: 1165.45( From this Rs.200 is waived off because of Technical problems in Internet and the bill paid is Rs 915 As per customer care guidance). Then why again same amount is reflecting in the bill as Previous dues? Current Bill amount shows Rs.833 . including late fees. Why this?

We are yours customer from last 4 years (from the beginning of TIKONA in RAIPUR CITY) We are using the following connections here with the details below- *BAN[protected] TID-[protected] *BAN[protected] TID-[protected] *BAN[protected] TID-[protected] *BAN[protected] TID-[protected] We are facing a lot of difficulties from almost a year on modem, net connectivity & services. As you know that we have 4 connections but only one of them running little bit well(with minimum problem), we are using TIKONA Connection in ours 3 different premises in same area(Gudhiyari Raipur) one of them is not working from last 6 months and one of them is not working from last 48 days. There was never such worst experience with us, as now with TEAM TIKONA what we are facing right now. We are badly disappointed and dissatisfied from yours service & communication with all of yours executives. We tired to make communicate th. mail/phone and made complains at your costumers cell, even they don't entertain us completely till ours problem solves, yours local technician don't pick our calls either. Yours one of technical boy visited day before yestarday (mr.vikash chandrakar mo-[protected]) once he start the net, but now still we are facing the net connection problem. We think at current time TIKONA is unable to provide good service k our area. "Right now nothing worth more continuing with your poor services, if this non-cooperative attitude continue" One thing we would like to make in yours knowledge that yestarday we had very wierd conversation with yours one of executive (madam akansha) very rude and unproffesional behaviour done by her, atleast she should know how to tackle with long due customer's. Hoping by mean from this mail/letter ours problem will solve definitely. T&R-SEWA TRADERS RAIPUR

This with reference to transfer the board band . We have file for transferring the broad band from virar to our new residence in mira road. we had placed our request for the transfer in the first week of April but till day no support have been extended by your team. We have been following up with them daily. Everytime we call the customer support they give the assurance that with in 24 hours the issue will be resolved. We are sorry to say that we are suffering a lot due to this unprofessional attitute of team tikona

Hi Tikona Team, Why is the net speed too slow? My download speed has been 400kbps on your speed test and today the download speed on your homepage shows 50kpbs. Is this some kind of joke? For the last 10 days this has been the story & my complaint has been resolved without taking any action. I have to register another complaint now. Please Take necessary action at the earliest & kindly do not force me to disconnect mt relationship with Tikona. I have been a loyal customer & paid my bill promptly. Also please do not post any reply with " What to do to speed up the internet". Please send a service Engineer & resolve the issue. Regards Kannan Subramaniam User id- [protected] ph no.-[protected]

My Tikona billing account number[protected] user ID [protected].I have requested for termination of my connection by phone to customer care on dated 20/01/2015 they call back and take the request.Then they taken their equipment and I have received an email on dated 07/03/2015 that my connection is terminated and Full & Final Settlement Amount Payable 0.For proof below I paste the email they send Full & Final Settlement Amount Payable -[protected]‏ Full & Final Settlement Amount Payable -[protected] Tikona.[protected]@tikona.in (Tikona.[protected]@tikona.in) Add to contacts[protected] Keep this message at the top of your inbox To: [protected]@hotmail.com Tikona.[protected]@tikona.in This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below. Dear Mr. ASHIS SARKAR, As per your request for termination of Tikona broadband [protected], registered against your name, your service has already been terminated. Mentioned below are the Full and Final Settlement details for your Account no.[protected] : Amount Payable : Rs 0.00/- Due by : 3 days from the date of this email Mode of payment: Just Click - http://tikona.in/for-home/customer-support/tikona-care/quick-bill-pay/ In case you have any query please feel free to contact us on toll free number[protected] or you can also write to us on [protected]@tikona.in from your registered email id. Regards, Customer Care Tikona Digital Networks Now they generate Bill and send me legal notice and call me for registered a case against me.Last two days I try to call customer care line is always busy. What kind of pathetic service provider tikona digital networks. I recommend not to buy tikona service, many consumer who have bought either bad service or when connection is terminated they generate bill and send legal notice for payment and call for register a case against you in the court whether the bill amount is justified or not

Hi, I am tired of calling customer support every time and reported same complaint several times. I was okay with the service for the past 4 months after a long struggle which I faced with this company few months before but again the issue started. Sometimes connection disconnects frequently. sometimes internet down for days. For example, last Sunday, Internet was down and I came to know that there is an issue in the tower and it will be rectified in 8 hours but again I called customer support twice on Monday and I was able to connect Monday night. That time they said, enginer visit is not required and the issue is in the tower end. Again the problem started on 13th April. I reported the customer care and they said they will arrange an engineer visit but I didn't receive a call but today they are saying that engineer called and I said I will not be available. Again today, I am facing internet issues. They are saying the device is connecting to different towers and that is the reason for frequent disconnection. I heard the same reason a year back. Out of 365 days in a year, I feel like atleast 50 calls I give to customer care. I am not sure how the company is not responding properly for customer complaint. I got some other ISP at my place. I think it is the time to move. I will do the ground work for this. Please correct the problem for time being till I close the connection. I am not satisfied with the customer support and technical support. Thanks, Venkat

I am having Tikona Internet connection at my office since last 2 Months. We have been facing issues for connection issues since last 1.5 months itself. Every single day or within couple of days we have to call and have to resolve the issue, I personally called so many times and asked to resolve and cancel the same but everytime the executives saying please give us some time it would get resolved in next few hours thats it. So in total almost few hours of lose we have to face its big lose to my Company and Work as well.

We recently bought a tikona connection. and till date the line drops frequently. It suddenly stop for entire day. and this happened within a week after we got it installed. Surprising the company sent a message that for any complaints please call our rep some guy called mustafa from crystal computers. after frequent calls that the connection is not working he threatened to come home with few people and teach us not to complaint. What kind of behaviour is this? the company is recruiting hooligans and gundas to service the customers. Finally after 15 days the company sent their engineers to rectify the problem and they gave a feedback that its a network problem and that the line is dropping from the company's end. In the earlier stage we were asked to change the router saying that the router that you bought is not working (keeping in mind that the engineers did not even know how to check the router workings) and we are still facing the same problem of line dropping for entire days due to which our business has got impacted. and with innumerable mails to customer care they are not responding. Can anyone please advise me what can be done to teach these guys a lesson? as they are not even giving me the legal teams email through which i can send them a legal notice for fraud, harassment and threatening behaviour. Regards. Shirin Kanchwala.