Tikona Digital Networks Complaints & Reviews

I've applied for the new connection on 20/mar/2020, sales person told me that installation will be done in 2 days. I waited for the almost 12 days and was constantly chasing with the almost sales person, technician, area manager and customer care team, everyone is doing the fake promises. So i decided that i won't get the installation done from tikona.in the meanwhile i found out better company which believe in commitment and customer satisfaction....

Hi,

I have installed my internet connection one week back

Before installing everyone was picking call on time or calling you regarding services and plans

I have taken 10mbps plan, speed is like 1 mpbs
And now within one week connection is so poor or either not working at all but no one is there to hear you.
People who use to call you 100 times before for servies now not picking...

Respected sir/ma'am, my tikona uid is - [protected] and my current rate plan is preulq_c5 and all my dues have been paid till the start of the next billing cycle which is on 26th of june. I wish to terminate my tikona connection at the end of the current billing cycle and i tried to contact tikona for the same but they are not responding anywhere. All their numbers only have recorded voice and they are not responding to my email. Please make...

I have been trying to reach out to the tikona customer care number at[protected] for months but this number is not working.

Later i decided to reach out the customer care on email at [protected]@tikona.in for disconnection of my tikona broadband account.

There is no reply from tikona customer care on this topic. I have been trying to follow up still no reply is given to me about my request.
br...

Your technician has not visited in 2 days to my location in bangalore to fix the internet issue. His name is kiran and my i'd is [protected].
Complaint is from varthur bangalore.
If this is not resolved on monday i'm going to disconnect this connection although i have paid for next 6 months and move to jiofiber. Since there is no response from your end i am sure no one will come to take the equipment back and don't think u can...

Hi team,

Tikona id: [protected]
Date of incident - 11-june-2020

Description: i am it professional and due to covid 19, we have to work from home from last 2 months. I want to disconnect my tikona broadband due to bad service. We have not used the connection for last 2 months only because whenever i tried to connect it shows red light. You can check the usage for last 2 months. I can not complaint again...

I had got new tikona connection 10-12 days ago. From 4-5 days it is being disconnected again and again and speed is also very slow.in a 10mbps connection i am getting 1mbps speed. Please contact me in [protected]...

This is with reference to my tikona id [protected] where i am facing "no internet connection issue" on regular basis. Very frequently i am getting " authentication failed. Reason [login failed, you cannot start a session on this network.]” issue. I have raised my concern several times by mail but tikona never turned up to call me or responded to my emails.

This month also i am facing the same problem again and again on a daily...

Hi tikona team,
I wish to complain about my tikona device upgrade (Tikona secured wireless broadband user id [protected])

My plan was upgraded on 15-april-2020. Device is not been upgraded yet, that's main reason i am facing connection drop issue and slow internet speed and the plan what i am paying for is 25 mbps unlimited but i am not getting it what i am get is now "download speed :-1.97 mbps (246.3 kb/sec transfer...

I have my internet connected with Tikona since 3 years approximately and there has always been a network issue for them very month twice or thrice i have to raise Complain to the internal team and sometimes they send onsite Technician Now since two months I am working from home and their internet connectivity was bad initially and later it got disconnected permanently.last Month they call us and requested to pay the bill after even the bill...

Hi,

I purchased tikona recently because i have been having working from home. I placed a request and a person came. His name is kiran (Ph no - [protected]) he said he will do the setup, connection and router on that day itself and asked us to pay on a link. We made payment immediately. After payment he said he does not have router and can't do the setup. He said he will come in evening for setup.in the evening he sent...

My internet has not been working with frequent disconnections from last 4 to 5 days and i lodged complaint on the tikona app thrice since the customer care number was not reachable and i got no response from their side, no engineer visits assigned. I finally decided to write a mail to the owner and the customer care id telling them about the internet problem i was facing and so far, no response from their side and so i finally decided to...

This is the worst internet service provider in country. I am facing frequent disconnection and slow speed....

I have made several calls to tikona customer care number for disconnection request, but it's not reachable. Kindly note i want to disconnect this connection so remove my connection as soon as possible. Otherwise i will not be liable for any extra dues.
I have already paid an extra amount for the internet that i have not used. I have received calls from some advocate that tikona is filing a case against me if i will not pay this amount....

I'm shifting to a new locality an i requested the company to relocate the connection to my new address. But the response i got was to continue the connection in same location as there is shortage of staff due to covid19 situation!!
I'm staying in a rented accommodation and shifting to new locality which is nearer to my workplace. They are asking me to stay in the same location and use the connection.
So i have sent a mail to...

I had taken tikona connection in march for which i made the payment but they didn't come for installation then i told to do refund. I received many calls from them for installation after that where i mentioned that i proceeded for. Refund but it's june now i haven't received my refund they closed my account without giving the refund not reverting to emails and what to talk about their stupid customer care service. The person who had come...

Hello tikona
On 5th april, i had made a transaction of 2800 for new connection and today is 6th june, didn't get any connection till now in simple word i want my refund asap.
Because you guyz are providing worst customer support that's why i am here on this platform....

My user is is [protected] and my previous tikona plan was of 6 mbps, i was not happy with the tikona network hence i decided to disconnect the wifi, after placing the request i got a call from one executive from senior desk he mentioned that as you are one of our privileged customer we will offer you 10 mbps speed at just 1979 and he sent me a mail also regarding the confirmation of this amount hence i paid 1979 on 7th march, on 7th april...

Tikona customer executive jitendra kamble mobile [protected] collected money on 2nd june 2020 through paytm for broadband connection within 2 days but after receipts of payment person switched off his mobile phone. He has tikona id hence we made payment for new broad band connection at our house
Please do something we have pay rs. 4949/- to him....

I paid for installation of the internet however internet not installed, requested for refund they agreed however no refund received...