Tikona Digital Networks Complaints & Reviews

I been trying from last 1 week to get repair my connection for working from home. From day 1 they are keep sending messages that your connection is checked and seen to be working fine.but it's not working properly at all. I am make complaints now every day the reply same again and again same thing.
Now I am requesting them to discontinue my tikona connection which I recently recharged and for which haven't used at all . I wanted my...

Dear sir / madam,

I am writing to you to raise an issue about broadband internet

Service id: [protected]

The issue that i have experienced was: the internet is completely slow and frequent disconnections since day 1. Customer service support is extremely worst and not getting any proper resolution. Also, multiple times issue has been highlighted to the area service manager and he is not responding...

Hi am of the subcriber of the tikona as i recently took the new connecttion and sales guys said that that the enginer will visit to my house with in 4 to 5 day and will install the moderm and other things as he said to make payment so i made the payment on tikona portal after making a payment services are still not installed its being 11 days since i made the payment as i tried contacting the sales guys but he is not responding to my call...

My tikona account no. [protected],
Complaint ref no is 1-[protected],
Registerd on 16th april 2020
Still no update from them, and today i received sms from tikona stating that their engg. Visited and has been told that internet working fine. Which complete lie.
Tikona considering customer a fool.
I paid annual charges in advance.
In this hard time they are not supporting then they have to give my...

I have paid rs.4500/- from tikona website before two days. But my internet not working. It shows
"authentication failed. Reason [your service is disabled]"

Please enable or activate my services immediately.

User id: [protected]
Name: chirayu jaiswal
Mobile: [protected]

Thank you
—
Dr. Chirayu jaiswal
Indian hypnosis institute
www.indianhypnosis.combr...

Hi team,

I have requeated new broadband connection from tikona broadband services in keshavnagar pune on 18 march 20, its near about 1 month they have not installed the connection.

I sent lot of emails to them if it is not possible just cancel the request and refund the payment which i have done but no response.

Could you please help me.....

I haven't received wifi data since 11th April 12 am and I gave them a day, no improvement so I called and left an email, no response. I'm at my wits end as I'm working from home and no work is getting done due to this. Please help and get me in touch with them as my job is in jeopardy...

I have complained 3 times in this month. Today is only 11th april 2020. Today only there is no internet connection from today afternoon. Also from jan 2020 i am facing similar problem every month on an average 6-7 times. I have complained several times but it is of no use. Everytime same issue crop up again and again. It's very disgusting to use your services with slow speed, frequent disconnection and at times totally no internet connection....

I have taken tikona a month back
The sales person said my plan is of 6+1 month total 7 months..
Paid money in advance and after installation the website required for my work. Does not open.
Multiple complain done no response and now during lockdown no. Support from. Them...
Instead of supporting n resolving thy are sending new bills

Horrible company... Fraud...

I paid tikona overall 10 thousand in 6 month but only make my 1st bill was 5999.
After that they sent mi just bill of 3100.somthing for my new plan why previous are maneger said you need to compromise for that. Then I compromise. Then I paid 1450 and salesman paid 2400 or something but that's not enough money from tikona they keeps sending me messages for money I my bill it did not show that I need to pay 526.58

But...

I paid 6 month amount and total outstanding or 3800 something
My plan is (250gb 25 mbps after that 4 mbps unlimited in a month for 6 month) this amount is debited from salsman before that he provide me wrong plan then the new. Plan amount debited from his account and total outstanding also but from 10 days tikon texting me for payment 408. And calli5 me for payment.
But in march i recive a call that you account is clear or...

From 20th march i am sending mail for temporary disconnection of my tikona subscription as i am on vacation. But no response to my emails and customer care service is not working (Understandable due to covid-19). But reply to emails also.
Each time i am getting auto reply stating raise complaint from mobile app, but unfortunately their is no option on app for temporary disconnection
Till date i had sent 6-7 emails no reply....

I am seriously so done with fraudsters like tikona that i won't dare trust any broadband company after this. I took the connection on 7th of november 2019 as a 3 months subscription pack wherein i was asked to paid inr1800 something for the connection and after this i was supposed to get uninterrupted service till 7th of february 2020. However, tikona started sending me messages, mails and calls for outstanding bills. After getting irritated...

I took a connection from tikona broadband on 19 march 2020 but only after 3-4 days it started giving problems and then stopped completely then after multiple complaints their engineer visited on 31 march for problem resolution and fixed the problem but only after 4-5 hours i was again unable to connect to internet and now they are not listening to any complaints....

Seeking an urgent and very serious invention as not getting a response and support from such a worst and careless company in the telecommunications/isp industry even after reaching out to a ceo, mr. Prakash bajpai.

I'm really so much surprised to see heights of carelessness and lack of response even after reaching out to a ceo for such critical issues we had with tikona broadband connection.

We were supposed...

Tikona is cheater service provider. Neither provide net nor refunding money just extending timeline to resolve the issue. Everyday give a different excuse since last one month i am suffering from them. Everyday send message that they have resolved the meanwhile either net or speed is not available to even surf on mobile it. If you call to customer care they will show that you have used this much data. No authority to deal with these no responsible...

I have subscribed to the unlimited plan for 6 months of broadband. The speed offered by tikona for this plan is 10 mbps.
Till date, i have made several calls to their so-called technical engineers to visit my residence and set up the connection, but the engineer is not responding.
I have also send them the email to cancel the subscription and refund my amount of 4241, but tikona customer care not responding.

Feeling...

My tikona wifi connection is not working since almost 2 days.
I have already lodged the complaint but no one responded and it has been more than 36 hours. All helpline numbers are not available.

My tikona id is [protected]
Complaint no. 1-[[protected]]

We are doing work from home during corona crisis and all other service providers are working fine and supporting except for tikona....

I paid for 10 mbps speed
And what i am getting?
As you can see in attached, worst internet, worst wifi connection, worst after sale service
Your sales team is worst,
As they don't provide whole information about speed and fluctuations. I haven't seen such # connection in mumbai for now. As they say, your connection speed gets divide by 8. What is 8? Will you tell me? According to your sales person calculation,...

My internet is not working last 3 days i have raise complaint many times but always i received computer msg and mail frequently in 4 hours issue reported then issue solved. I have suck of this kind of bad service and i have not received quality that for i have pay..
My work is getting disturbed i have been writing in every 4 hours but no getting attention very bad experience..
I request please do resolve it on urgent basis......