Tikona Digital Networks Complaints & Reviews

Hi, I have opted for yearly plan from Tikona,

after a few months it stopped working, I checked with the support team at lats they said we can't provide due to the building height is less.

i called customer care, each time it took like 30 min to reach them they said they will refund the money till now they have not refunded me.

don't know what to do .

Customer ID[protected] had applied for a Tikona connection, I paid 3900 for the service. However the technician said that service cannot be provided In your building and also the connection was not activated. The technician took the equipment and asked me to email Tikona for the refund. I have written multiple emails for the refund but no one has responded to my emails. I need my money as I don't have any money to eat food because I had to spend another 4000 to get internet from a different ISP and now I don't have money to eat food. Tikona is the worst. And I will make sure my friends and family don't use Tikona I just need my money back asap

Hi,

It's been over 4 months since I had requested the connection, paid the amount in full but nothing has been done.

Even after an executive was kind enough to inform around the month of June that the connection is not possible due to technical reasons at their end, cos the tower doesn't reach till my area I did not have any issues.

I have filed for a refund as told, but nothing has been moved and it has been over 2 months since I have filled the refund request.

The person who reached out gave me an email address which does not work [protected]@tikona.in.

Request your to please resolve this URGENTLY. I am holding very little patience at this point.

I have made the payment in the month of march to avail internet services from tikona. However the installation did not happen due to national lock down due to covid. I have taken connection with a local cable as my work was getting hampered however i am still awaiting a refund of the below amount from tikona due to non installation and usage of thier services.
I have emailed them multiple times since march however not getting any resolution or update.

Below are the payment details:

Ban :

[protected]

Payment amount (Rs ps):

4602

Payment date :

[protected]

Payment id :

1-[protected]

Transaction id* :

[protected]tpc[protected]

I got call at IST 11:30 PM from Tikona goons saying that i have to pay their dues well when i faced peoblem about service i paid Rs 3400 for 3 months but not even single day tikona interet worked i complained against poor quality of internet which never given signals ..Person who installed Tikona Internet Mr Dhram[protected] not even pick my call for single time.U r so called Engineers given reason that they were not got any training for ..Afterwords Tikona person collected their Router with entire things ..U guys are not capable to give proper services cheating CUSTOMERs .It 11:30 midnight time i got call from tikona goon saying he was lawyer & going to file legal action..Well have u died that time when i asked for GOOD SERVICE nobody bothered .Now asking to to pay extra?Bloody beggers..I want my Rs 2400 back which one was taken from me on d name of fake services..I got call from[protected] Person was drunk used foul lang with threatens me by saying they r dangerous people they will rape me & murder me for what?Services they have promised & not given ..My Husband is out of India & I am 5 months pregnent..U guys are limit hiring fake people who used to threating people..Tikona
1) Refund my Rs3400 which was taken away from me on d name of internet services .i m not seated here to charity
2) What kind of rubbish people u have hired god promise i will ### legally to everyone ..
Cheaters doing frauds & now saying rape & murder i have recording of that phone call..
How Could u call so late midnight time 11:30 pm threating me by saying rape & murder ..See if anything happend to me u will responsible for everything ..Other side i will sue u legally ..Kam karna nahi aata to company babd kar do cheat karne se better hai

Dear Team,
I got a Tikona connection installed on the 9th of August and now from two days, it has stopped working.
Within 15 days, it has stopped working. This is not what I accepted from the service, which has not been installed even for a month.
I contacted the salesperson who provided the connection, he raised his hand saying that it is not his issues.
I have already followed all thevridiculous instructions of restarting the modem, the power adapter is on, etc. but nothing is working.
I don't want to continue with this connection anymore and hereby raise the request of cancelling the Tikona connection.
Kindly help to get the refund amount. Customer id [protected]

I got tikona connection on 10/feb/20 with six month plan in Visakhapatnam, maddilapalem. I used 1.5 months and then due to lock down, I shifted to. My home town on July 5th and I called the tikona agent to stop the connection but they said to mail Customer care tikona [protected]@tikona.in . I mailed for request to stopy connection as I'm shifted from Visakhapatnam. I mailed them so many times from my registered email id no response from them till date. And the agents are saying the same to mail customer care but there is no response from them. But they are sending due bills and asking to pay bill for next 6 months. But not accepting my disconnection request.

The issue that I have experienced was: I requested a new broadband connection from tikona. sales executive asked me to pay before installation so I paid INR 6719 for a plan for 6 months. On Jun 24 their engineer visited my place and said location is not feasible.
Since then I have written several mails to customer care as well as tikona's refund handle. There have been no response at all from them. Sales executive is also not helping.
Ref number for complaints made via emails are:-
1-[protected]
1-[protected]
1-[protected]
1-[protected]
1-[protected]
1-[protected]

It occurred on: 24/07/2020

This is with reference to Tikona services used by us. We had requested for Tikona disconnection and one official from Tikona had visited our house and disconnected the connection. However, we still received the bills after disconnecting the TIkona.

Recently, we received a call stating that a legal notice has been served in our name for not paying the bills and demand notice for payment was sent to the registered email id which was incorrect. We never received any demand notice as the email id mentioned was incorrect.

We tried contacting the tikona customer number for resolving the issue of bill payments and updation of email id, however we are unable to reach them.

Although the TIkona service was disconnected as confirmed by the official of Tikona, we have made payment of outstanding bills and the payment confirmation was sent to the official who confirmed that the legal notice is served on us for not paying the bill.

We want to discontinue the services of TIkona and hence we request you to disconnect the service of Tikona and do not send any more bills. Also, please take back the legal notice issued in our name for not paying the bill.

Hi team,

From past six months we are not using tikona broadband services,
We already asked them to disconnect the connection in 1st month only.

We dropped so many mails and raised complaint tkt on the same issue at that time they didn't respond for thr tickets and now they are demanding the money and threatening us by making calls on the name of some advocates
Everyday we are receving 10 to 15 calls. Please look into the issue.

Thanks - sai

I am recieving slow connection since installation. I can’t even reach to customer support team.

I am very new customer of Tikona user id [protected], paid full amount for 6 months 25mbps line connection in advance. However I am struggling from last 4 days for getting the line connected & installed at my home .

I have contacted the Sales representative, Area manager & their manager for multiple times but only answer I get is we will check and call you after some time.

This is very frustrating as I am spending my entire day calling your team members. I dont have any other option than to chase them as I have paid full mount of Rs. 5452 in advance.

Kindly look into the matter and support else let me know how to get the FULL REFUND.

Total fraud customer care, i have been complaining since last month that my internet is going down on a daily basis. Internet speed is fluctuating from 20mbps to 1mbps sometime less than that but no one is bother to listen that thing. Technical guy came did some # things after that no response from his end although he is saying there is some problem but he doesn't know what kind of issue this. Customer care called from saying sir there is some issue i will try to fix after that daily basis system messages saying "we are working to solve this issue on a permanent basis". What kind of fraud broadband service is this, they took money for 6 months at a sane time but when it comes to give the service no service nothing. I would request you to take legal action against tikona, they are simply stealing customer's hard earned money

Details
Name: anirban chakraborty
Mobile no: [protected]
User id: [protected]

My tikona user id [protected]. My phone number xxxxxx4881.

I have been using tikona broadband for last many years. During this lockdown period on 7th july i asked them to upgrade my plan from 10 mbps to 3 months - 40 mbps unlimited plan for which i paid rental of 3093 rs in total for next 3 months (August, sept, oct). At start of plan change i paid 1000 rs than after they updating tikona equipments relating to my new plan request at my residence i paid next 2093 rs which showed thru their tikona app as total outstanding balance. They said rest gst will be calculated in later cycle.

But right from start i never received their internet or anything kind of help to fix many issues which kept on hampering my work n life. I even had to take leave from work from home for weeks bearing losses on my end.

Now i have requested for disconnection of service officially twice thru email now but no reply yet. I have also marked a copy to trai in case of govt record.

While facing all these troubles i did ask for complete waiver for entire july month for which their representatives said my request of 1200 rs of entire july month have been accepted. So i'm entitled to receive my entire paid sum of 3093 rs as these few days of august was the same with no internet at all.

Please talk to them to reply to my disconnection email and refund back my money.

I have requested tikona multiple time since 11th of july, but they are not disconnecting the line. Always they are replying that it is useful during pandemic and they are not charging so keep the connection.
This connection is not at all used since 6 months. No bill is pending even i requested for a full and final settlement. Even then no action taken. Over phone executive accept the request but then the next time mail is different and the connection is not got disconnected.

As a proof i am attaching last mail recieved.

I am calling last 3 days continuously in tikona csutomer care number and staff mobile. But no body responding calls. I am fed up service is very poor

Dear team,

My tikona user id - [protected]. I am shifted from banglore permanently so i want to remove/disconnect tikona internet connection permanently before my new billing cycle starts with 14th august 2020. I was not to use a tikona after 20 june 2020.

I tried to call on[protected] there is not any option to talk directly with tikona executive person.

Kindly take remove/disconnect request on high priority and remove/disconnect tikona internet as early. And stop billing cycle from 14th august 2020. And please collect cable. Otherwise i will not be responsible for these things.

My Tikona USER ID is [protected]. I have taken pre-paid broadband connection of Tikona on[protected] paying Rs. 4500/- as advance for one year o[censored]nlimited internet. After two month, I am facing lots of problem viz. Frequent disconnection, Login Problem. For the last 25 days. I have made so many complaints and I got so many reference from Tikona viz. 1-[protected], [protected], 1-[protected], 1-[protected], 1-[protected], 1-[protected], 1-[protected], , 1-[protected], , 1-[protected], 1-[protected] and 1-[protected], but no technician/ engineer bothered to attend the complaints. Tikona Customer Care is neglecting my requests.

My tikona user id [protected]. My phone number [protected].

I have been using tikona broadband for last many years. During this lockdown period on 7th july i asked them to upgrade my plan from 10 mbps to 3 months - 40 mbps unlimited plan for which i paid rental of 3093 rs in total for next 3 months (August, sept, oct). At start of plan change i paid 1000 rs than after they updating tikona equipments relating to my new plan request at my residence i paid next 2093 rs which showed thru their tikona app as total outstanding balance. They said rest gst will be calculated in later cycle.

But right from start i never received their internet or anything kind of help to fix many issues which kept on hampering my work n life. I even had to take leave from work from home for weeks bearing losses on my end.

Now i have requested for disconnection of service officially twice thru email now but no reply yet. I have also marked a copy to trai in case of govt record.

While facing all these troubles i did ask for complete waiver for entire july month for which their representatives said my request of 1200 rs of entire july month have been accepted. So i'm entitled to receive my entire paid sum of 3093 rs as these few days of august was the same with no internet at all.

Please talk to them to reply to my disconnection email and refund back my money.

Today i received a call from a lawyer saying that she is filing a case against me in delhi civil court on behalf of tikona if i don't pay the bill within next half hour i stop using the connection in april middle due to lockdown i left that rented house and called tikona people to terminate my connection but they again charged me e send me the bills on the profile which was of 1049 rupees and again added some due of hundred 200 rupees. Again in may they generated another bill for next 3 months which was off 1608 rupees so making the total of 1049 rupees plus 1608 rupees total 2657. I have sent them email from another email id as i not have access to the registered email id. I have send them a request for termination of my connection. Because they are still gonna auto charge me again on the 14 august for next three months. I have attached email text that i have sent them today. The bill for the the bill for the usage from 15 april 2020 to 14 may 2020 where the consumption was not even 0.02 mb they charged me 1049 and again on the request to close the connection logan replied no one answered my phone calls their customer service care number is still not active there i am not even able to login to their app. Today they are trying to threaten me with legal actions. Today i have sent email stating to reduce the amount they charged me and terminate my connection.

*
Hello,
I had no access to my email that's why i have sent you the request to stop my services form another email id - [protected]@gmail.com to stop my services. I have sent you around 5 emails form that email id and also called several times but no one answered my calls. I also called the guy who installed the connection at my location but he told me that he left the job. I sent you mails on 27-april-2020 and 28-june-2020 to stop my services and don't auto recharge my connection. The guy who installed didn't even tell that this gets auto recharge. I called the customer care for around 100 and more times but no one answered my phone calls. I kindly request you to reduce my bill till the day i used you services. I am ready to pay the amount of bill number mh0520b[protected] apr - 14 may) i. E 1049.19 inr but in bill number, mh0620b[protected] i have been charged 1608.39 inr which i didn't even used so i again request you to please stop my connection and reduce the bill to the 1049.19 inr because i didn't used your services and i left house due to covid-19. You can even look that in bill number mh0520b[protected] apr - 14 may) that consumption is around only 0.02mb because the house was empty due to covid-19 lockdown. I also have attached all the screenshots of the emails that i have sent you and the bill. So please stop my connection and take the router back. Thank you.

User id - [protected]

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[protected]