Tikona Digital Networks Complaints & Reviews

Hi all,

This is to inform you guys i have taken the connection on 03-dec-2019 and after 3 days i faced a network issue and i raised a complaint on the same its been close to a month and now internet speed to is decreased to 1mbps.
I have taken 40mbps plan and tikona guys are unable to fix the issue.

And i am informing back to back to tikona guys. And the person who came to install the device is also not responding i am calling him every time and requesting him to help on the same. But till today he is not responding.

One person visited my place and refixed the cable and said its working fine and he didnt have patience to check the internet speed also after calling him he said talk to customer care.

And customer care people never call on the requested time and they give a call back at their own time and say we will resolve the issue but no improvement from them.

Hi,
We paid all the due bills and disconnected the service. I called several times to the agent to collect the modem. He never picked up our call. Regarding this, we sent mail to tikona customer care to collect the modem. Nobody came and also there was no response from tikona.
Now, from last few days we are getting threatnend by tikona that they will file a case againt us for not returning modem.

Tikona is claiming that they have sent legal notice on email, but we never received any notice by any tikona/legal company. Also, we don't understand what to do as there is no response by tikona via mail/call. Just getting tikona advocate's threatened call multiple times a day. We are not able to focus on our work.
Please look into the matter. If needed, we have all evidences. From this platform, I am requesting tikona to please come and collect the modem and stop harassing us for no reason.

Its a well planned trap...you get a connection after paying the full amount upfront (you assume its a prepaid plan) and later if you want to shift or disconnect your connection they will not submit your request in their system. Then after a few days or months you will be notified that a bill has been generated of xyz amount and from the next day onwards you will start receiving call from lawyers saying a case has been filed against you for nit paying the dues. Over the too you will get calls from really rude people calling 4-5 times a day from different numbers to bug you until you pay the amount...its a sickening ###..beware guys

Greetings,
This is pushpeah kumar.
I purchased 1year plan of data from tikona and paid in advance for whole year. Now its not working since last 5 days and i registered a complaint against it 3 days back on 26th dec, 2019 but it is not resolved yet and engineer assinged has not visited my place. When i asked the customercare for a disconnection request then they are saying that money will not be refunded as there is no feasibility issue from their side, but my concern is that if they are not able to provide me a satisfactory service as much they claimed during connection then its my right to get it diaconnected and refund of balance money. If i had some balance due on me during disconnection then they would have collected it prior to disconnection then why they are not refunding my money in case of disconnection. I am completely annoyed by their such behaviour. This is a kind of ransome. If i am not satisfied with their service then i should get my money back.

My account id is [protected].

I have stopped their service from april 15 2019 but due to billing cycle i didn't knew it was auto renewal so my bill was again generated on 7th june... For which i told them to stop service they said they ll do if i pay the pending amount which was 500 approx i was frustrated and paid 500 on 30th june. Later again i got their harrassing mails which they said your account is not stopped you have to pay sum of about 1300 approx later after lot of mails i m now again being told to pay approx 300 till today. This is really pathetic service by them.

Dear team,

My tikona id is [protected].in the month of jan'19 when i reached this forum, my billing issue was resolved on 14th feb, 2019. I was told that tikona has activated my annual plan where i'd be getting 120 gb data inspite if 250 gb data (I had made an annual payment for 250 gb) with speed of 60 mbps. And the next bill would be generated on 14th feb, 2020.

Now after passing of 10 months, tikona has generated my bill on 14th dec, 2019 with the due date of 30th dec, 2019. On asking to customer care, they fail to explain the reason of their fault but forcing me to pay the bill. I have also put this complain in tikona forum, but got no response from there. Pls help me in getting rid of this internet service provider and stop the monopoly and harassment given to the consumers.

Thanks a ton in advance.

Regards,
Sachin kumar
Mob: [protected]

Dear sir,

Tikona userid [protected]
Registered mobile number [protected]
I have registered compaint many time to deactivate my account in june 2019 even draft a mail at customercare tikona & please collect your modem from my shop, but nobody revert me properly.
Now today i got a call from advocate preeti singh who said she is an advocate from delhi hightcourt and my case will be filed in next 30 mins, i have...

I was using the tikona internet service for the last 2 year. I stopped using the internet service since may 2019.
I requested tikona customer care service to close my account but they sending bills regularly even i am not using their internet service.
I am getting threatening calls from their collection team also. They threaten me in the form of advocate and told me that my all bank account, all govt proof will be seized. At last i paid all outstanding bills. (Adv preeti contact [protected]) even then they are sending bills. How i can get rid of tikona service.
My user id is [protected]
Please guide and help me

My tikona service user id - [protected]

As per my request, on 10/may/2019 via telecommunication, my service was disconnected on 25th may 2019. On 4th july i have cleared my dues with tikona pvt ltd of rs 959.53/- (Rental plan charge), reason of non payment from 25th may till 4th july is that my account was showing outstanding with the late fee charges of additional rs 118.0/-, but on 10th may'19 with a complaint call with a tikona executive promised me to wave off the late fee charges but till day, i haven't received any wave off from tikona side, fake promise received from tikona.
I have all the call recording from tikona executive for legal proceeding from my end.

I don't want tikona service anymore, i have returned cpe/roof top device/cable to the authorized tikona representative mr. Harish [protected] on 5/11/2019. Find the attachment for proof of return receipt received from the tikona representative.

Kindly confirmation my termination status in response with this mail or call me at [protected] to confirm my termination status.

I hereby request not to connect me anymore for re-connection to tikona services. If not then i will give a police compliant against tikona service pvt ltd.

I have also attached the tikona representative photo who have collected the devices of cpe/roof top device/cable from my residence. Please do the needful at the earliest.

Connection details ban[protected] & service id - [protected],
Connection date 23/06/2019 and contract of six months advance payment made on 19/06/2019 but renewal date given was 15/12/2019. Aside from the above, since the date of connection, i have reported, 11 complaints which i missed out 32 days without network. Each time of reporting the problem, they took 2-3 days for repair. This is their regular practice to all customers. I wanted them to extend 32 days more which they didn't provide service also change my renewal date to be 22/12/2019. Below complaint details and the message received in mobile upon initiating the connection
On 24/06/2019.

This is regarding the same disconnection process which i have been following up from past 2 months. I know you people have notified them but i still didn’t receive any update from them. Can you please help to tell them about the process to expedite as the router is there in that rented house which i have left it there. It’s been 2 months i shifted from there and trying to disconnect the connection but there is no update from them. Kindly help

I m fed up please help. I m think to file a case against them as i have all the call recording and mails. These people are literally torturing us bcz we no longer need there service. No one is taking our complaints seriously regarding disconnection. I have raise this complaint before one and half months just to resolve my disconnection as have transferred. I hv spoken tolot ofexecutives name them few, shaheen khan, siddhi, fawad, deepika and many others but they are not taking action they jus wasting our time. Everytime you call and ask them about update they have no clue they ll suggest u take the connection and tell you different process. Oneengineer whom they gave for the pick up of router, hareesh, is such a pathetic person, he is behaving rude with me and my wife. Now i have raise a police complaint upon the tikona and the ceo now. They put some rental process where i hv to pay nothing from my behalf but thing is they trapping us they are gonna torture us for more money as previously done with many people while they done the same. Kindly help

Hello my user id is [protected],

I have terminated my connection from april 2019, i got a confirmation mail from tikona team, now after almost 8 months i got a call from so called lawyer, that legal notice has been filed in civil court delhi, and demanded to pay bills, but in the mail of termination it was clearly mentioned that amount payable is 0rs moreover there was a number to submit the router back but the number was not working at all.

This is clearly harrasing the customers.

N

My name is jay parekh and i am using tikona wifi at my residence from last 3 months. From last week i am facing wifi issues, i have complained many times but still i haven't got any resolution, and they send me text message every time that your network issue is resolved but it becomes more worst, i have paid rental in advance to get a proper service but forget about good service i am not getting service only.

It is really infuriating to say that I have received a legal collection notice from Tikona, wherein I have not used the connection services from past 8 months; they have the bloody sales people who just want to hit their targets and have not mentioned any details of the connection; they falsified all the info and mislead the information about the connection and advised me first 3 months subscription is required and then we can recharge when ever we would like to use it.

I started with the services Somewhere at the end of Feb or March and it was when the first 3 months were expiring; then I came to know that I've been fooled by these people and the next renewal required to be paid by 15/06 for Rs. 2419.89; which when I inquired about was found by Tikona and agreed that it has been a wrong sale done on me.

I got an email response from their Highest escalation team as below:
With reference to the TT no. 1-[protected], raised on your Tikona broadband User ID [protected], registered against your name,

We hereby confirm that your Technical issue reported has been resolved. We have observed the connectivity for your account from backend and noticed you are now able to use our service without any issues hence we would be closing the above TT. If you are facing any issues, please feel free to contact us on[protected] and select option 1 in next 24/48 hrs, your call will be connected to our senior technical engineer and we will resolve your issue.

After several discussions they gave me a new plan and I paid Rs. 850 on 30/06/19 for resuming the services as they didnot wanted me to stop the connection. But soon after i did the payment I was unable to use the connection for about more than 15 days; Since the Mid of June; Somehow I got busy and did the payment for next month usage for Rs. 260.00 on 19/07/19 as per the various discussions I had with the technical team and the network disconnection team; however due to no usage I did get the adjustments as a courtesy; however It was a hell number of times I had raised the request through app but the irony is I was never been able to contact Tikona from my registered contact number which I have highlighted many times. I have not received any single SMS or any correspondence, no email or whatso-ever from the company advising me of the REF# for the service requests raised on my account.
I have even sent an e, ail to the team on 17/06/16 advising o[censored]nable to use the services and poor quality of service levels received REF # 1-[protected]; I was advised issue will be resolved in 24 hours, but it never happened; Instead; I received the response from the team on Sat 6/29/2019 1:28 PM;;

Dear Customer,

With reference to your email.
We have already taken your request & the same is registered against your User Id-[protected]. Please note the revised request no:1-[protected] for future reference.

Our team will contact you for further update within 48 Hrs.

To Update Mobile Number send SMS from your registerd mobile to 5676708 in following format RSTMOBILE Username New Mobile Number

Example: RSTMOBILE [protected] [protected]

After speaking to another dozen of representatives; I got this email response for the complaint that I put forward too:

Fri 7/26/2019 5:05 PM:
Your complaint for speed issue is registered and reference no is 1-[protected]. Our technical experts will be attending your complaint within 4 hours.

However, I never received any such calls, even if they made they all made it in the wrong office timings, which I have specified them that during my work hours I can't talk.

Wed 8/7/2019 6:44 PM:
Your complaint for speed issue is registered and reference no is 1-[protected]. Our technical experts will be attending your complaint within 4 hours.

Somehow after many interaction through the team over the phone, I did spoke to their disconnection team and they assured me of quality services. where-in I never wanted to use the services as I was paying for negligible usage; So somehow this time I did get a hang of a lady who seemed to be knowing about my problems did escalated and the below email confirmation is what i got from them.

Dear Customer,

With reference to the Billing complaint no : 1-[protected],

We request you to please provide us date of technical issue period so that we can check and process waiver accordingly

The waiver was applied for Rs. 100.00 only for the interim and advised me to wait for 48 hours and I would be able to use the services, which worked for a couple of days, but I had to send another email as new due got generated in the meantime which was with a higher due amount and I could not use the services altogether.

On Wed 8/7/2019 9:59 PM; I wrote

Hi Team,

If you look at my account the day I have opened the tikona wibro account after the first 3 months usage I suddenly started receiving calls like from collections team and I was like why am I getting these calls. It was then I came to know that this was not a prepaid plan the guy sold me it was a postpaid plan where a bill will be generated. I wanted one which I'll pay and use.

Any how after long discussion I re-opened the account and changed the plan to 500/month rental now since the day it has been activated your service level has gone way more pathetic, your internet sucks, it keeps on getting the connection reset, the link is broken most of the times, you can't access the internet, speeds are zero to negative, you can't even open a Google page I mean for more than a month I have been experiencing problems and all I geg is rest the router. How many times shall I do that. On top of it if I have to talk to someone to arrange a technician visit the stupid IVR does not allows you to talk or get connected, why the customer service person is not available on call and due to this I was loosing on my office deadlines and when I have to just play online movies or use streaming services it does not works altogether, why have I paid you 500 bucks for the monthly bill then, I have barely been able to use about 40-50 GB which I am adding from my side for 2 months data usage, you guys are stealing the money and the data.

I am not going to pay for this month if you send me another bill for it and take your wifi back as it is good for nothing it stays there in the corner and is not even a good show piece.

Hope someone can fix this and don't ask me to pay i am not paying this, you are not providing the services henceforth you don't get the money and for what reason shall I pay you for keeping the wifi connection with me.

Sorry fix this and adjust the refund on the next bill for a full waiver.

For which they replied as below:

Dear Customer,

We have investigated your waiver request and regret to inform you that no waiver is applicable for the disputed period in your Tikona [protected].

This was quite quick; when I asked for the waiver;but in times of needing the internet services they cant provide that.

I was somehow able to fix the internet from my side by researching it on the public forums but to it all failed. The services were like when it was needed the most in the evening I could never use it, I could use it on intervals like on weekends that too in the mornings till afternoon, but afterwards it never used to work.

So I have to send another email to them on

Tue 8/13/2019 7:05 PM;

Hi team,

Sorry to hear that, if you don't consider your incompetency in not approving the waiver, however you will not receive any payment as I was not able to use your internet which partly fixed the issue from my own and total usage for last 2 months is around 40GB.

Do you consider that fair charging the customer wherein you were not able to provide the internet service.

I have many people at my location which are only a few in number now were also not able to use your services.

I am no paying any further bill and it has been a hell of pathetic customer experience service that you guys have given since the day the person signed me up for his sake of a sale and was given mis-leading information.

I would seriously report this to public media about this and will file the damages which will be 10 times my monthly bill that you get from me.

Plus no engineer visited the location I was mentioned my router is at fault plus there are network issues at my location and I got a message that the network engineer visited.

May I know what did he did, pakode tal rha tha garmi me bahar baith k. Such a hippocrit thing u guys follow. This email will be shared on your public forums for sure.

If you can't provide the service it's better you take your dibba and throw it somewhere else, it's of no use.

Another ref# received as With reference to the Billing complaint no : 1-[protected]

In the meantime I had lost my patience dealing with these guys since may and could not bear it and asked them many times about this and finally mentioned that Disconnect the internet connection and I dont want to use it anymore will pay the pro-rata charges as I was moving to banglore to which I mentioned them specifically that I would be moving out of the current address on 28 August, 2019; and mentioned specifically to send me the link to pay the amount and booked an engineer to come and take the devices installed; however no one came and No link was provided; instead on Tue 9/3/2019 6:43 PM

I received another email from Tikona:

Dear Customer,

With reference to your request number 1-[protected] dated: 27/August/2019 for your Tikona user id: [protected].

We would like to inform you that we have stopped charging you rentals for the service from 03/September/2019.

We can see you are currently using Tikona services.As being our valuable customer we are attaching 10GB on your account, with no validity and no charge for this 10GB. You may continue to use even post 10GB and at 2paise/MB with 4Mbps speed.

We request you to pay your outstanding dues of Rs. 350 /- .at the earliest. (Please ignore if you have already paid.).

Your outstanding calculation as below:
a) Previous outstanding : 0 /-
b) Late fee charges : Rs. 0 /-
c) Current plan rental (From 15/08/2019 to 03/09/2019 ) : Rs. 350 /-

Post 03-09-19, you will not be charged rentals henceforth, unless if services are used, you will be charged at 2paise/MBs (excluding service tax) @ a speed of 4Mbps.

Once you have paid the outstanding, you can call or write to us if you wish to restore your rental plan.

We have provided you an option to get connected to our specialized desk automatically when you call. This desk is skilled to provide you immediate support on your billing or technical queries, if any.

So here the email confirms that the connection is closed and no further billing will be done on my name and my account is de-activated as the lady from the highest Escalation disconnection team mentioned t me over the phone, for which I have all the phone call logs and recordings available for references.

But they still kept my account open and charged me twie Rs. 100.00 late fee; which agitatied I questioned they apologized and said sorry for the inconvenience and said that they are taking off the charges of my whole account due to their representative issues and advised that I will not have to pay any amount and my account will be closed was a complete mis-leading as no changes they made on this instead they forwarded to their legal department.

Upon checking recently through my mailbox; I found out another email stating as below:

Mon 11/11/2019 7:53 AM;;

Dear Customer,

Service disconnection has been initiated for Your Tikona User ID [protected].

You will not be able to use the Services now.

The account will be closed on receipt of CPE/ roof top device/cable by the Company in working condition. You can contact our authorized representative Mr. SANJAY KHAN at [protected] to return the CPE/ roof top device/cable.

The request for refund will be considered in case of Tikona's inability to restore the connectivity due to reasons such as site out of service, due to permission issues or other situations with similar effect. No refund is applicable in any other cases.

You will receive final bill on next billing date. You will not be charged any Recurring/Rental charges after the Final Bill period in which usage is seen or request for Service disconnection was registered (whichever is later). A full month (as per Bill Period) shall be counted in case the usage/ request is for part of the bill Period. Your Bill period is indicated on your Tikona Service Bill.

We thank you for giving us the privilege to serve you and we look forward to your association with Tikona in future.

In case you have any query please write to us on < mailto:[protected]@tikona.in > [protected]@tikona.in from your registered email id.

As per the email, it is the company's fault that they didn't closed my account wherein it should have been done long ago and the rep number I have tried and asked him to call me when he reaches the location and confirmed that he has received the device as I also cross-checked with the last residential address Flat owner that the person has came and taken all the devices and the cables.

Now as per the recent legal notice email sent by the company states that I have failed to deliver the devices and the installation kit and I have not paid any past due balances.

I was ready in the initial period to pay the remaining due amount I was not guided how to pay it, plus I ensured that they do take the device before I leave the location but they never listened, it is the company's fault that no device pickup confirmation was messaged to me or even emailed to me wherein their rep confirmed they have picked the device after I had already left the location.

I am not willing to pay any amount now, why should I pay it after such a long time; they have kept me in darkness and I was never being informed about the right details; they are following the right business practices and Instead I would like to demand damages from the team in lieu of the mental stress, fraudulently selling the services and mediocre services I was provided where-in as in the team intervention to not to close the connection they demanded many last chances to serve better, but every assurance was pathetic service and it kept on increasing the frustration of not being able to use my office laptop while working from home.

Dear Sir/ Madam,

Tikona Customer ID : [protected]
Name : Sunita R Dalave
Registered Contact Number:-[protected]

I am using tikona broadband since 4 months from Tikona Digital Networks. The service was so bad that i called the customer care to change my registered contact number also sent them an email ( attached screenshot below) on 18 th Oct 2019 But they didn't change my contact number . They did not do so even after repeated calling for 2 months or so.
. since 5 days i am not able to access internet.' Multiple times i have called them but there is no response fom them. They just say that you have to call from your registered mobile number. Since the registered no is lost, I call them from my other no but surprisingly they say that my other no is registered on a different connection which I have not subscribed. After repeated complaints... there is no response from their end. Nobody is addressing my grievance. I am fed up of there answer... they have very poor service.
Mine is a prepaid monthly service and paid in advance ... and my connection is not working. But they are paying no heed to it and I am losing days for which I have paid.
Regards
S.R Dalave

I am from Agra(UP). I decided to have my internet connection at home of Tikona networks as they were promising their offers of 10 Mbps speed with ₹500 per month and unlimited usage. I started having problem since day one and it's been more than fifteen days they are not picking up my call even if they do they tell me to call customer care which I did but the customer care service has same automatic generated answer that the technical team is dealing with your query it has been days and still things are unresolved and they took 3 months advanced payment which I told them to return because of their poor services and requested them to remove my internet connection which they denied. I thought to gather some information and as I saw the reviews on tikona app and then I read some complaints of previous tikona users many of them were facing same problem and many of them complained about receiving fake bills and all that they have paid without using their services which is no less than a HARASSMENT.

Therefore, I would like to draw attention of concerned authorities to take some action against fraud and harassment on consumers from Tikona digital network.
I would be highly obliged if someone would hear my request and respond to it as soon as possible.

Thankyou,

Kind regards
YOGESH KUMAR

Phone number - [protected]
Gmail [protected]@gmail.com

They took money for 6 months connection and now they are not providing me the service. There is no connectivity since day 1. Customer care no is always on waiting and if by chance it gets connected they always have some technical issue when i asked for refund as i'm not getting the service they said they do not have that policy. So basically they took my money by false promises and not providing the service now. It's a completely fraud company who takes people's money in the name if fake service.

Tikona User ID : [protected]
Place : Nagpur, Maharashtra
Plan : ADBB10M899

Problem :
Tikona has introduced a 10MBPS plan for Rs. 399 Per 12 months, 10 Months back and there was neither an auto up-gradation of my plan nor nobody has informed me regarding the new plan from Tikona either telephonic or SMS. This is a sheer case of fraud from Tikona. They have been charging double the amount of the plan for more than 10 months now and after trying to contact the Branch Manager (NAGPUR) Mr. Amir Ali for the resolution of the same, He neither picks up the call, nor interested in solving the problems.

Calculations :
For the same plan (ADBB10M899) I pay 899 + GST(161.82) which goes 1061 PM and the rate of the same plan is 399 + GST (71.82) which goes 470 PM. The total amount I've paid till now is 10, 610 for 10 Months and according to the existing 10MBPS plan the amount is 4, 700 for 10 months. Till now I have paid 4730 extra which is exactly 50% more than the amount I should be paying.
It was Tikona's duty to auto-upgrade the plan or inform me regarding new plan like how other competitors do. They blindly charged me double the amount of the plan.

Resolution : Either refund my 4730 or auto-upgrade my plan to 399 for 12 months and adjust the 4730 there.

Hoping an apology and resolution from Tikona Digital Networks and a change in how their staff works.

Encl : 1. Attaching my recent bill Dtd.
2. Attaching Brochure of 399 Plan.
3. Attaching the details of previous paid 10 months bill till now.

As per our telephonic talk we would like to inform you that we were in plan stdfupa_c3 earlier for the period 20/10/18 to 14/10/19 annual rent was rs. 6746.30 the rates for this plan were reduced to rs. 4722.59 with effect from 04/04/2019 that is by rs. 2, 024.00 that is almost by rs. 30% still this fact was hidden from the subscribers this was not informed to us immediately nor till today. This fact could have been easily communicated by way of email & sms or any other media but this was not informed to us purposely. As seen i have been sent a bill of rs. 4, 016.00 in which amount of rs. 469.00 only has been reduced on account of reduced plan charges from 20/09/2019 to 14/10/2019 were as this amount should be reduced from 04/04/2019 to 14/10/2019 that is 6 month and 10 days the proportionate amount comes to rs. 3, 511.00 that is approximately the bill amount should be rs. 361.00 only. We request you to please give the benefit of reduced plan rates to us immediately and please provide us with the revised amount to pay immediately so that payment can be made. Also as said by you that you update plans on the website as to how do we now as to when you have updated plans or reduced rates. It is not possible or practically feasible that we daily check your website as to when you have updated plans or reduced rates. If the company has reduced rates o[censored]pdated plans it should have been informed to me immediately by way of a email or sms which was not done hence i once again request you for a waiver of rs. 3, 511.00 please send revised bill amount payable. Also your executives are saying for reduction of rates you should visit our website is it possible to visit your website daily for looking of plan we once again request for correct amount of waiver on account of mistake made by the company and communicate us the correct bill amount so that payment can be made immediately. Delayed action on the part of the company is delaying the payment from my side. I am not getting proper responce from the company i request to take proper action otherwise will be forced to take legal action