Tikona Digital Networks Complaints & Reviews

This is the email i finally wrote to Tikona customer care since i can never get to reach them and being harassed by their automated calls to pay for services i did not use and the ones i used were pathetic.

Hello,
this mail is regards to a reply for continued harassment from Tikona. I stopped using Tikona services due to continued poor services, and no action to improve them. I was cooperating with Tikona for quite a long while as i kept paying all my dues on time, but, i finally lost my patience when there was no action to improve the services from the broadband service provider's end, even after making repetitive calls to seek help on the same.

Finally when there was no action towards solving my problem and helping me for a few months now, i decided to not waste my money anymore and called Tikona in order to stop my services, but the services were not stopped from company's end even when i requested Tikona to do so. I received a call from Tikona customer care team (Service Head), stating that necessary actions to improve the services have been taken and that i should Continue using the services, but i denied the offer as i was done with all the money i had wasted already and asked him kindly to stop my services. Even after making a kind request to stop the services, my services were not stopped so i had to disconnect the router in order to not use it anymore.

Another thing to note here is that Tikona's services, being Pre-Paid and not received a payment to continue the services, were still being provided to me for some reason that i do not find an answer for, whereas, my services should have been stopped. After my continued request to stop the services, a bill for an overdue amount was sent to me and my services were finally stopped from Tikona's end a month later. I was spammed and harassed with calls and texts and e-mails from Tikona for almost 6 months for paying for services that i never availed! Due to the continued harassment i had to block Tikona so finally it could stop.

Finally, being a silent victim for so long, Tikona sent me a demand/legal notice in order to harass me even further, asking me to pay for services i did not use. So i have finally gone ahead and consulted my lawyer to make a complaint against Tikona broadband service providers, in the national consumer court in subject to continued customer harassment for over 6 months, with all the necessary evidences, and i am looking forward to take further actions only if required.

Tikona's claim is illegitimate and stands null and void against the facts i have stated in this e-mail. I am open to speak peacefully with Tikona officials regarding this issue as i can never reach the customer care number.

BAN number:[protected]
SERVICE ID: [protected]

I got a Letter from Halai and Co. Advocates blackmailing me to pay the dues or else legal action will be taken, as well as, i received a call and Whats app message from Raghubeer Saha who claimed to be a Tikona advocate from karkardooma court and asked to pay the dues or threatened to take legal action, however, i was look able to find him by his name on the website of BAR COUNCIL OF DELHI (http://delhibarcouncil.com/search-member) and the Tikona website clearly states that all legal disputes shall be under 'jurisdiction of the courts located in Mumbai'.

Even after calling the customer care and telling them their internet never works, or when it does, its better off not working, no action was taken so i had to call and tell them to stop services but they did not listen and sent me a bill due.

After going though consumer complaint forums and other websites, i have realise that no doubt this is a scam to harass and blackmail consumers after providing pathetic services to them. I seek a solution for the same and resolve the problem.

Hello,

Customer Id: [protected]
Disconnection request date : 10 FEB 2018.
Disconnection request No. : 1-[protected]
Last usage Date: 11 FEB 2018
Billing Cycle: 15 JAN 2018 to 14 FEB 2018
Current Plan: 699 +taxes
Billing Mode: 1 Month Advance Post Paid Plan.

Called customer care number[protected] four times, Customer care Executive details are as follows:

Name: Sohan Varadkar
Emp. code: 4366

Name: Yuvraj
Emp. code: 28613

Name: Sumit Sonawale
Emp. code: 4522

Name: Ankita
Emp. code: 29081

Sent mail from my registered Email ID five (5) times, dated as follows:
10 FEB 2018
11 FEB 2018
12 FEB 2018
16 FEB 2018
16 FEB 2018

Made a clear statement that "I want to disconnect the connection and don't want anything else".

Recorded conversation over call.

Requested multiple times for disconnection but every time they avoid that you will receive the disconnection confirmation letter later.

I have also warned them that disconnect it before my next bill generation. Failing to do so, i will not be liable to pay the bill.

Please look into the matter and discontinue the services and do not bill me illegally.

I have also posted on forum.tikona.in for disconnection. Also i have seen that many customer are facing issues with disconnection. Company does not disconnect the services and they send you bill and then they harass you to pay bill. And i don't want to undergo any such harassment.

Resolution(required):
Disconnect the connection peacefully. :)

Regards,
Atul Mishra

I got a call from advocate raghuveer saha and he threatened me to pay 1500 for the services that i have not even used. I had mailed the company n number of times that i had already moved to another city and after repeated mails, the company is still not willing to stop harrassing me. Before leaving, i also notified the customer care executive to collect the device from the terrace but they did not. I guess they found it easier to blackmail people and asked me to pay in the next 30 minutes or your id and bank account will be seized.

Date of call: 16th feb, 2018
Number of advocate who called: [protected]

User id [protected]

Hi i am using tikona broadband ADBBM10M799 in this plan on first 2 months i got good speed like 6mb speed after that i dint get speed as i complained tikona for so long and they say there is no issue i my line but still i get very slow speed for this i pay 1099rs they give me monthly usage of 160gbs but at this slow speed how can i use that much gbs this is fraud and no good customer care service when i ask for technician to check my issue they send no one says no issue in my line...

Hello sir, my tikona service had been stopped at 20jun and total overall biling at 10 october 672. So its stooped. My house der is no connection in tikona box and router connection is also off der is no user at home. Yesterday i got a message ur overdue is 212.. What is dis, i call customer care they say that you use tikona services at november to february.. But there is no uses no installation no user at home all connections away from their tikona box and router rhen how it is possible it not possible becoz me at delhi. Me using jio.. So why its overdue.. As soon as possible you take it action. Otherwise i complain to consumers forum

We have used tikona prepaid broadband internet for few months, and then we were not satisfied the service, hence we decided to disconnect. When we requested for disconnection, they offered a plan for one year for a cheaper rate, and made us pay 1140 rs for a year. Even then the service was very bad, so we decided to disconnect and requested disconnection. Since it was a prepaid connection we didn't have any amount due. But there was no response from the customer care. After contacting them continuously they agreed to disconnect and they told they will disconnect, also they told they will pick up modem. But there was no response later. But after 1-2 months they started sending mails saying bill has been generated. We tried contacting the customer care, but every time they would bring up new reasons and ask me if i want to continue connection/transfer to some other place/transfer to someone else. Regardless of my response with a no, they disconnect the call and call me after few days or months and repeat the same things. When this kept happening, i made it clear to them that i don't want the service, the request for disconnection was raised when the prepaid period was going on, still the bills are coming, and i am going to file a complaint. Again they cut the call and there was no further calls. I thought the disturbance is over. Now after 2-3 years, they've started threatening me asking me to pay the due amount which got generated after my disconnection request, and saying they would file a case. I have kept few of the call recordings of the conversation in which i asked them for disconnection clearly, and where they were not ready to do it.

My tikona customer id was : [protected]

Still the bill shows an amount of 5000+ which got generated when we were not using the service. The threatening calls are arriving from delhi, saying they are advocates and they want me to negotiate with them. They're harassing me with unnecessary calls in emergency situations.

I don't have any dues and every day morning when i login tikona system shows "service suspended please pay". When i call technical they said there is no technical issues and redirected to customer support. Customer support (Mr. Vipin) says there is no outstanding and asking me to contact technical support. When i said that technical support has redirected me to customer support, they are saying to wait for 24 hours and within 24 hours the problem will be solved.

Tikona is having frequent disconnection every day and i have planned to discontinue the service. I was holding their payment, but one of their employee (Ms. Kajal) assured me that i can pay the dues and there will not be any more disconnection. I paid the entire amount last week, based on her assurance. But till now my problem is not solved, it has only aggravated.

Dear tikona
It was unexpected from your executive the way he talked and abused me.
I received phone call from your executive who claims from recovery section.
He told me that tu kya tera baap bhi payment karega.
After i got in an arugement he started abusing me as much as he can.
He even told me that ill send false court notice on your name
Even i made complaint against him to jaipur area manager sumer singh.

I am also mentinoning the number from which i got calls.
[protected]
[protected]
[protected]

Either u take any actions or ill viral all the voice recording on social media.

Regards-ankit
[protected]

I would like consumer complaint to intervene and guide me to take the next action against tikona for my below mention scenario-

On 1 may 2017 i put a disconnection request of my 7-8 year old connection due to continuous billing error and got the telephonic confirmation of the same.
But on july 2017 i got the bill for the month of june 2017 stating that the connection is still live so i again write a mail to customer care as-

* email attachment i *

Date: sat, jul 8, 2017 at 9:43 pm
Subject: discontinuation of services: *
To: [protected]@tikona.in

Hi team,
I would like to discontinue my tikona connection with the name of * user id * at - indore.
Kindly stop the services from immediate effect as i have already placed a discontinuation request on may 2017 through call on customer care which is not yet processed and i got billed for june 2017.
Kindly close the connection at the earliest and provide me the closure confirmation.

*end*

After i wrote this mail to the deaf ears tikona care, i still got the billing and i again write an email to them on sep 2017 (5 months of harassment) as-

* email attachment ii *
From:
Date: sun, sep 3, 2017 at 11:55 am
Subject: re: tikona broadband bill outstanding
To: [protected]@tikona.in

Dear team,
With ref to your continuous reminders for paying the due bill of amounting 1031, i already cleared to customer care executives number of times that it is due to delay in disconnection from tikona's end.
As due to long unsolved billing issue i have putted the disconnection request for my 7 to 8 year old connection on 1 st of may 2017 and assured the executives to disconnect on immediate effect.
After getting confirmation from your end i still got a bill on june for the month of may...??
I again called and asked the reason, then they try to retain me by offering some other plans and referring to some relatives... Etc.. Etc but i strongly deny and ask to disconnect immediately and also paid the bill of may-2017 (Which was not supposed to pay).
Even though again the connection was not disconnected and i got a bill for the month of june2017 and that is completely failure of your commitment.
Finally i again write a mail on july 8th 2017 for disconnection.

Further i don't know when exactly the connection got disconnected... But here it is your failure to fulfill the disconnection on committed time and it doesn't abide me for paying the bill.
Please check all my communication details include calling details when i raised the disconnection and when it actually happened.
This is my last communication, please do not accept any more response from my end as i already cleared the scenario number of times to your executives (Some of them misbehaves with me).
Further i will take this on another platform as an customer harassment because i am not at all guilt in this.
Request you to be transparent and don't follow these cheat practices... Examine the case again and act wisely.

*end*

Finally on 27 jan 2017 (8 months of harassment) i got a confirmation from tikona that my service disconnection has been initiated. I feel that now i will get rid of the problem but i was unaware of their upcoming move-

* email attachment iii *
— forwarded message —
From:
Date: sat, jan 27, 2018 at 7:28 am
Subject: service disconnection for tikona user id: *
To: *me*
Dear customer,
Service disconnection has been initiated for your tikona user id *
You will not be able to use the services now.
The account will be closed on receipt of cpe/ roof top device/cable by the company in working condition. You can contact our authorized representative mr. Amit jain at [protected] to return the cpe/ roof top device/cable.
In case you have any query please write to us on < mailto:[protected]@tikona.in > [protected]@tikona.in from your registered email id.
Regards,
Tikona care

*end*

On 2 feb 2017 i got a mail as demand notice from [protected]@tikona
And that is the height of shameless and i don't want to start any new chapter with them now.
*email attachment iv*

Legalcolls
Feb 2 (2 days ago)
To me
Demand notice

Sub: your tikona service id no * & billing account number *

Dear customer,
We wish to draw - - - - - etc etc..

You are requested to make immediate payment of rs.1522. And give you this notice, that if you fail to pay, the aforesaid sum thereon within 7 days we shall have no option, but to adopt appropriate recovery proceedings, inclusive of legal proceedings criminal as well as civil, against you at your entire risk as to costs and consequences. Please ignore if already paid.
You can pay by cheque / demand draft / online by multiple ways, log on to http://www.tikona.in/for-home/customer-support/tikona-care/payment-methods choose the best option.

Yours sincerely
(Authorized signatory)
*end*
Here i summarize that instead of disconnecting the services on time and accepting their delay they keep on charging and asking to pay the bill. I have attached all the written communication evidences for reference.

Now they are threatening me for legal, criminal as well as civil proceedings, so what should i do against tikona for all these harassment as this type o[censored]nethical practices deeply effect my personal, professional and mental health.
Regards,

Billing account number:[protected]

I had got the tikona connection for a year or so in which i had registered complains for internet issues for a number of times.

Before my next month's bill i called the tikona care and asked them to disconnect the connection. I got a call from them that your connection will be disconnected but still you can use internet for next 7 days for free cost in case you would like to change your mind. We used it for 2days after which we didn't used it.

But next month they sent us the bill amount of rs 200 again for internet which we hadn't used. I don't knw why. After that i got a lots and lots of calls from them for bill payment. I talked to them but they would cut my call in between.

Now they have sent me a legal mail that you need to pay rs 680 for bill and rs1500 for modem (For which i already had paid security fee).

I don't know what to about this harresment. It's not about money but the way they are torturing people.
I will suggest that never use tikona internet never. It's a scam.
I really urge that this company should be closed.

Please provide solution for my problem.
Thanks!

Hi officials / delegates,

Details of your tikona wi-bro service account are - ban –[protected] & service id – [protected]

Please point me to concern person for this request if you are not the right point of contact.

This is mearun. M. I’m still an existing tikona broadband customer. Due to my personal reason, i’m relocating to some place out of bangalore end of this month[protected]. I have already submitted a cancellation form to disconnect tikona broadband service which i have at home before i’m vacating as i cannot even stay one day more after the date[protected] to secure the tikona instruments / equipments which was provided while signing up the tikona broadband.

I have been calling up for the past few days to know the status of my cancellation request, but nobody has lift it up to answer my call so far. I don’t know what is going on and what they are doing at working hours. It’s really frustrating me and make me to feel bad about the tikona service. This is the reason i’m drafting this email to you directly.

Your action highly appreciated.

Regards

Arun m
4/15 6th cross, 8th main, ganesha block, nandini layout bangalore-560096
[protected]

User id: [protected]
Registers mobile no: [protected]
Name: vishal sheth

I have sent mail to tikona on 17th jan' 2018 requesting termination of tikona service and also requested tikona to collect their equipment.

They provided me contact of slv enterprises (Harish) - [protected], but it is either coming switched off / not responding.

Please collect your equipment within 48hrs or else i will not be responsible for any dues.

I had to move to a new location and I asked Tikona to relocate the modem as well. A service rep came and tried to install it at my new address but was not able to do as there was no access point nearby. Minutes before this, I had paid the bill thinking that the internet will be setup. Now that they can't install, I asked for a refund and they are stalling me.

I had contacted them thrice and all they say was our team will send you an email. I received no email and no refund. As long I was with them, the service was not great, just average but once I had no choice but to stop using (due to their limitation), I was not given the money I paid for nothing.

I work as a technical support supervisor for a way better and bigger company than this ### hole and I have never experienced a (unexplainably bad) ###TY service. Of all the services and products I have used and the support that I have received, I would not even think of rating Tikona the lowest because it doesn't even deserve the lowest of all.

Disgusting note: They wouldn't even allow an email from a non registered user. It was my friend who chose this and had registered with his email and phone. He left the hostel/rent home so I managed to change the registered mobile number to mine but not the email address. I don't want to talk to any of the reps there as I know what they are gonna say anyway.

My user name: [protected] (no longer an active user)

I am moving to my hometown and vacating room since 24.1.2018.so i kindly request to you disconnect your broadband connection.i ensure that do not again use your connection, please make it up disconnect your connection quickly. I had paid a payment 28.1.2018 and don't make such a unwanted call, plz already frustrated by your customer care department, coz so many numbers of time make a call to me and your customer care department only had spoke in hindi and English, i am living in tamilnadu. If you again call to me, will you speak in my regional language, please disconnect your connection. Your connection is not bad. Better to improved it future.
Thank you.

I sent to the mail [protected]@tikona.in for disconnect my broadband connection, but just replied to me of your mail id not registered.but my bill payment details are received my mail id, i can't understand this.if tikona customer care see this, plz disconnect my connection. I moved to my hometown and also vacated my room since 24.1.2018.so i kindly request to you disconnect my connection. Make it up quickly.
Thank you.

[protected] my id, made harrshment call to recover money! Took 3299! My monthly bill was 600 around, they told to return device, i returned and and took receipt still no money has refunded no response fed of your tikona, i[censored] want to see hell on earth just take tikona broadband service its worst cheating and bad customer centrist bad comapny i ever seen in my life!! Why u r not refunding money!!!

I had installed tikona services on 4th december 2017 with rs.[protected] for routers and the remaining as an advance or security deposit). On 4th december itself, after two hours of service installation, i and my family found out that the services were not up to the expectations. We were promised o[censored]nlimited 10mbps of internet speed @799, which later proved wrong. I immediately called up the guy who brought up the services at my home and informed him to return back my money and take away the equipment and the cables. The guy told me i had to contact the tikona team. On 5th december, i wrote a mail to ask them to return my money back and take away that equipment but rather getting a refund, i received a call from one of your agents who promised me to restore the services within 48hours. To my amaze that associate, in fact, did the job and i left for a long tour. Three weeks later when i reached back at home, i was not happy to see my families suffering from the slow internet and for my belief, i tried testing on my notebook and on my cellular phone for two days. I took every screenshot of every interval and on the third day, i called on a technician to report about the issue.

The result and information i received on that call, your wireless tower was facing some issues and the person on the phone would fix it within two more days. I gave him time and nothing happened.
Ultimately, i moved out from my old house and flagged for stop services and requested for withdrawal of services. Now i am being told that i need to pay rs.550 for the services which never satisfied us or which we never used it properly. At the one or the other day, i am getting calls asking to pay rs.250. My point here is i wasted and ended up paying rs. 2600 for pathetic services and my perception is i don't or should not be charged while i never used the services properly. The videos on facebook or youtube were instantly buffering and every now an then, my kids would run up to me complaining about the speed, forget about voip.

The sole purpose of installing the services was we thought it would provide us the promised speed which never did. Secondly, the router was a part of a business to sell your products while i ended up now with two useless, idle routers. My point here, if you can think and see, i was charged endlessly and i hesitate to pay a single penny because i have paid a lot to your company for the services which never lived to the expectations. I have proof of every call conversation (Recorded) and every email sent. Money receipt for the amount paid and every screenshot of your internet speed. While these things have been already informed to them however i am being threatened and warned every single day to pay the dues which i dont want to.

Reference: tikona wi-bro service account - ban –[protected] & service id – [protected]

I have 2 complaints with tikona.

1) tikona is not disconnecting the connection

I have phoned and emailed tikona customer care for several times now to terminate this connection but tikona has not replied to any emails and just keeps calling on my mobile and telling me not to disconnect and continue the service even when i don't want to. At the time of raising termination request, i have cleared all bill per the usage till effective 26-july-2017 and the connection have not been used since.
In spite of several requests, tikona has failed to disconnect the connection and kept the connection active and they are sending the bill for unused connection. Post 2 month's unpaid bill (Rs. 1603) the connection remains suspended. Instead of acknowledging termination request, tikona has confirmed on email once i pay the bill the connection would be activated again which essentially means they are going to charge more money for an unused connection.

2) harassment

Tikona 's "lawyers" are calling us repeatedly from tees hazari court (Although the company is registered in mumbai!) and harassing us to pay 20, 000 rs or police will come to our house in 30 minutes and there is a nonbailable warrant etc etc.

This is a cheat company - even after requesting termination & stopping usage they are keeping connection active & charging bill and threatening customers unlawfully.

I need this connection to be terminated asap and the undue bill to be reverted.

I have used tikona internet till sep 30, but they are saying i need to pay till oct 6 but i have vacated room on sep 30. They were saying internet have used by someone but i need to pay. But how can we say someone used internet without password? They are doing this for money and calling as from court and we are lawyer and so on. They are threating daily and asking me to pay bill, they are calling as lawyer, police and from court and you need to come to court if not you will be arrested. Why i need to pay extra money after i informed disconnect my internet on sep 30 2017 and i too vacated room on sep 30 2017. I don’t know how internet was used after i left?

I had raised a disconnection request with tikona on jan 7, 2018. I had confirmed with their several phone banking officers that i want a permanent disconnection.
I was informed by email that they have stopped charging rentals for the service from17/jan/2018. I also paid outstanding charges of rs. 227 from 7jan to 17th jan for a period of 10 days on 18th jan. Billing cycle is from 7th of current month– 6th of next month
I also disconnected connection to the router and stopped using tikona connection immediately after paying outstanding on 18th jan.
I repeatedly followed up with them through email and calls to their customer care for confirmation on termination of my account and to collect their device. But there is no confirmation on this in spite of repeated follow up.
Their phone officer misleads saying i have to just disconnect wire and keep device aside and i don’t have to return device and to worry about it.
In various online forums their customers have raised complaints that after disconnection, tikona levies penalty charges of rs, 1500 after 2-3 months subsequently for non return of device.
But inspite of many calls and emails they are not ready to commit by when their device will be collected or if it will be collected. There is no confirmation on closure of account by mail or the closure process. All communication happens on phone. Each time, some 12 -13 times, you have to answer their persistent queries on continuing with account or keeping account dormant, or transferring account to some relative / friend. Other wise they do not take the request.
When i had called customer care on 24 th jan, i was told new information that my disconnection request has been received and accordingly monthly rentals have been stopped. I was told termination request is not received. This is in spite of number of mails and calls to tikona to terminate account and collection device. Recordings of call with customer care and email are available.
Similar complaint has been raised by many customers in online forums that tikona does not let you to permanently close your account, does not collect device and then fines it.
Expect tikona to permanently close my account and collect their device.