Tikona Digital Networks Complaints & Reviews

Account no - [protected]
Had asked for disconnection on 31st july'17 and tikona has kept the line active in zero rental plan. Now asking for usage and payment when i never asked for zero rental plan. And to avoid any mis-usage had asked for disconnection. Infact, in good faith even took a new tikona connection at my new residence and have been following up and on calls and mails to tikona. All that they say is the money to be paid....

Past 13 days i have connection issue and breaking my head with customer care
Everytime i call customer care and new person puts my complaint on high priority and asks for 24 hours of time.
Its been aomost 13 days and its anew connection... How bad is service of tikona... Managers dnt call back appeltae office doesnt repond...

What am i paying for buying frustration or internet?...

I used Tikona broadband services till end of my plan cycle i.e. 6th Aug. 2016 and as per the plan rate, i was supposed to pay a due bill of Rs.905.6. They overcharged me to Rs. 2611.25 through delay in disconnection . Please see attachments (Complaint1, Complaint2 and Tikona_Appelate_complaint) for complaint details with Tikona.
I raised a complaint on http://consumerhelpline.gov.in as well but no satisfactory action was take. Please...

Hi team,

This is in regards to my connection which i had requested to be cancelled in may 2017, month or two later i got a call from one of the tikona recovery guys stating my bill is outstanding for which i mentioned that i have requested for cancellation and waiting for my final bill as there was a deposit about 2000 that was collected in the initial setup.

I have no problem to close my account but i need...

Hi team,

I would like to raise a complaint regarding my connection.
I need to cancel this connection. I really don't want to explain entire inconvenience i had gone through in this email. Have explained a short summery. Am really unhappy with the customer support and the service as well. They change tariff plan without my knowledge and also they have changed my email id without updating me because of that i have paid...

I would like to showcase my issue and experience using tikona brodband.. I have taken tikona broadband in 2016 and from day 1 i was facing issue with broadband speed i have complain tikona for the same and they assure that my connection will be fine. They promised me 10mbps speed as i was only getting 500kbps which is far less than what i was paying for and after sometime i asked tikona to disconnect my connection in july 2017 and i stop...

I was using tikona internet for last 1- 2 years. As i was not satisfied with the service. I stopped using it. I asked the collection agent to disconnect it from the month of august onwards.in the month of december i also mailed it. Only in the month of november or december they disconnected it. But still they ask me to pay 2 month bill to discontinue it. I agreed to pay one month, but they were trying to convince me for a pre paid connection....

This is to inform that i have been facing issues with this network due to unstable connection for a very very long time. Everytime i am assured of resolution but after all the resets from customer support, router team, engineer visit, the problems persists again after sometime. I am extremely tired and frustated of calling cust. Care again and again, giving one hour to router team on phone and arranging for someone to accompany during the...

I used to have a tikona connection almost a year ago. I took the connection and it was fine for 6 months. Later, for almost whole day there used be no net at all. Complaint to tikona for the same. They always usee to say k there is some technical issue. Will be resolved in 24 hrs.
Three months went by like this. I requested for disconnection. They asked for a week. I again asked for disconnection. No one came to take their things back....

User id [protected]

Hello
First they provide bad service i told them to stop service but they continue for 2 months.
I said i will not pay money.
Then a fraud person called from tikona and said he is court advocate (‭+[protected]‬)
And abuses too much for payment and said pay otherwise he will put me in jail
And he said to do double payment
Otherwise he will do anything with...

Tikona id - [protected]

I had requested tikona to disconnect my connection on 12th feb, 2017. The request was registered and number shared with me.
Also confirmed that my id will be disconnected on coming bill cycle date and no further payments required.
Still they generate the bill and when i called customer care the reason was, sir your are still using connection hence we have not disconnected. Who gave them...

Hi, i am being asked to pay 1500 rs from tikona but even i have paid my outstanding amount the time when my connection was disconnected. Now i am being asked to pay 1500 as a cpe penalty.

I have already talked with customer care executive regarding my full n final amount related issue and they told me that i am being charged because i haven't returned roof top device and also i confirmed customer care executive that no one...

I've been asking tikona to terminate our services since october/november 2017. I had not paid the amount as i had said them to progress my termination request only then shall i clear my dues, unfortunately i wasnt aware of the fraud which tikona plays, they rather suspended my account with user id [protected] for not paying the bills but did not terminate my connection.

Yesterday, i recieved a call from a person stating that...

This is the email i finally wrote to Tikona customer care since i can never get to reach them and being harassed by their automated calls to pay for services i did not use and the ones i used were pathetic.

Hello,
this mail is regards to a reply for continued harassment from Tikona. I stopped using Tikona services due to continued poor services, and no action to improve them. I was cooperating with Tikona for quite...

Hello,

Customer Id: [protected]
Disconnection request date : 10 FEB 2018.
Disconnection request No. : 1-[protected]
Last usage Date: 11 FEB 2018
Billing Cycle: 15 JAN 2018 to 14 FEB 2018
Current Plan: 699 +taxes
Billing Mode: 1 Month Advance Post Paid Plan.

Called customer care number[protected] four times, Customer care Executive details are as follows:
br...

I got a call from advocate raghuveer saha and he threatened me to pay 1500 for the services that i have not even used. I had mailed the company n number of times that i had already moved to another city and after repeated mails, the company is still not willing to stop harrassing me. Before leaving, i also notified the customer care executive to collect the device from the terrace but they did not. I guess they found it easier to blackmail...

Hi i am using tikona broadband ADBBM10M799 in this plan on first 2 months i got good speed like 6mb speed after that i dint get speed as i complained tikona for so long and they say there is no issue i my line but still i get very slow speed for this i pay 1099rs they give me monthly usage of 160gbs but at this slow speed how can i use that much gbs this is fraud and no good customer care service when i ask for technician to check my issue...

Hello sir, my tikona service had been stopped at 20jun and total overall biling at 10 october 672. So its stooped. My house der is no connection in tikona box and router connection is also off der is no user at home. Yesterday i got a message ur overdue is 212.. What is dis, i call customer care they say that you use tikona services at november to february.. But there is no uses no installation no user at home all connections away from their...

We have used tikona prepaid broadband internet for few months, and then we were not satisfied the service, hence we decided to disconnect. When we requested for disconnection, they offered a plan for one year for a cheaper rate, and made us pay 1140 rs for a year. Even then the service was very bad, so we decided to disconnect and requested disconnection. Since it was a prepaid connection we didn't have any amount due. But there was no response...

I don't have any dues and every day morning when i login tikona system shows "service suspended please pay". When i call technical they said there is no technical issues and redirected to customer support. Customer support (Mr. Vipin) says there is no outstanding and asking me to contact technical support. When i said that technical support has redirected me to customer support, they are saying to wait for 24 hours and within 24 hours the...