Tikona Digital Networks Complaints & Reviews

My customer no is [protected]. Despite repeated complaints my disconnection issue has not been resolved. I am facing frequent disconnection from last 6 months. Tikona engineer has visited a number of times. Tne issue gets resolved for some days then again the problem starts. Even after paying so much my issue has not been resolved....

To whomever this is concerned

I was using internet connection from dec 2016 till feb 2017 of services provided by tikona infinet private limited

In march 2017 i place a request to disconnect my connection and deactivate my account. Upon placing this request tikona informed that it shall be done within 8 working days however it took 30 business days to complete the process.in this duration i wasn't using the internet...

Dear sir

We had activated internet connection with tikona, for past 9 months the speed has been prettty slow on an average the speed had been 3-5 mbps against contractual agreement of 6mbps. We had filed numerous complaint but the customer service dept acts but without much satisfaction at the customer. Notifying the complaint has been closed at the satisfaction of customer.

We have been sending reminder to...

Look at the terrible ordeal below that i had to suffer from tikona:
This is a mail that i had written to tikona.
No help till now
I have had a terrible customer experience yesterday from 2 of your sales staff.

My name is manish and i stay at khar west in mumbai.

My contact number is [protected].

I own another home at rustomjee - j avenue, global city, virar west, maharashtra 401303.br...

My user id : [protected]

Today i received a call from some guy addressing himself an advocate from tikona and he started threatening me to come to court in delhi.

Now the point is that i had cancelled my connection on 8th feb 2016 and i had payed all the pending amount but later few months i got a notice from legalcolls on 13th july 2016 that i have to pay some amount. I was wondering how can they do that. But...

Hi sir

I am subash. My id: [protected]
Initially i wrote a mail to customer care on march 7th mentioning i am leaving out of country, so will not be able to to use the connection so asked for disconnecting the connection but didn't get any reply from you. On march 15 i sent a remainder to you mentioning the same and asked for disconnecting the same but i didn't get any reply. I clearly mentioned in march 15th mail that...

This is regarding tikona user number [protected]

I paid all the previous dues and then i had called the customer care in jan'17 for service termination. A service request was raised. I am not using tikona. Hence, i have asked to disconnect the services. I informed the customer care executive regarding this but still she did not terminate the services. She instead kept me on secondary policy wherein i would be charged some 10/20...

They gave me plan of rs 765/- in which i will get 4 mbps speed & unlimited surfing. But since i took internet connection i did't got constant speed of 4 mbps on top of that always internet link is down. Gave several complains in customer service & send emails with the attachment of print screen (Error message). Whenever i called up tikona care they always say wait for 24 hrs. 9 emails send with the print screen in last 40 days. No resolution....

I was a very unsatisfied customer of Tikona wherein i used your services
for couple of months and found the service of Tikona is extremely pathetic.
On 14/03/2017, i requested for termination of connection by clearing the
entire bill amount and even after sending couple of mails to Customer Care,
service was not terminated and still bill was getting generated.
I clearly communicated to the team stating...

I got calls from some advocate from the number ‭[protected]‬B stating that Tikona has filed a case against me for non payment of fees on closure. The mistake here is of Tikona where they failed to close my connection on time even after several requests. I have all the evidences in the email. How can Tikona behave so cheap and file a legal action when I have clearly asked them to close connection? They kept sending me bills every month...

In august 2017 my 3 month period for internet subscription was over, which i already paid. Before completing 3 month date they have generated one month bill. Due bad service i have stopped using their service, they asked by calling me why you are not using the internet. I said due bad service i am closing the connection. But they have not taken the request for disconcerting, but politely started wasting my time.
They used to ask what...

I was using tikona internet service since november 2015 and was working very well, however last year after june 2017 it used to frequently shut down. We have to call help line and they used to send engineer 2 days afterwards. For 2 days, our office used to have huge business opportunities loss which happened several times after june 2017.in nov and dec 2017 i have complaint number for 4-5 times and frequently it was giving service issue....

Tikona team,

This is my last notification regarding termination of my connection. I have mailed you on 27th november for termination of tikona connection user id [protected]. But i didn't got any reply. Then i dialed customer care and raised a request for termination of connection on 28th november. But daily i m getting harassment calls from your customer care executives but no action is being taken. My service number is 1-[protected]br...

I am facing speed issues which wasnt clarified by the engineer, he stated that next to your roof top there is an high tension electricity wire and due to which speed is getting fluctuated.

Further he made some rectification and post that my internet connection is lost.

Contacted call center helpdesk they insisted to do self care process than why gst on my bill. Also the representative promised me for a call back...

I used to have the tikona connection in my flat in mumbai. My roommates and i used it for 2 months and paid the bills as well. After relocating we did not need their services anymore, so we requested for the discontinuation of the account. This was filed on 23/10/17 after receiving more than 4-5 calls a week. The associates said that those were service calls since we were not using the connection from september onwards. They say it's a 15...

Dear sir/madam,

I have stopped using tikona service from last 3 months. Why i am receiving the bills?

I had also paid pending amount and i had asked for noc but i havent received noc yet.

I had paid rs.800 towards final settlement. I have attached receipt for your reference

Your legal team had called me for pending amount (Name :sonam, email id :[protected]@gmail.com, mobile nos...

I used the internet services of tikona for 4yrs. With extremely bad services. But had no choice due to lack of isp in the area. It was the last 2 months in which i called their customer care for 50+ times but they didn't resolve my issue (Even took full payment without providing any service). Then i called and emailed the company for disconnection request (8th april 2017) which they didn't take by making excuses of there server issues and...

I got my tikona connection disconnected (With all dues cleared) way back on summer this year and i have my disconnection number with me.
But today i got a call from someone claiming to be advocate virender sharma (Contact number he provided-[protected] & [protected]) threatening me (On behalf of company) of legal action for 'non-payment' of outstanding bill of rs 1499. He said that if i want to avoid legal troubles i...

Just wanted to bring to your notice regarding a call from someone called devraj joshi (Dlrc1857/2008, office no: 108, b-block, civil court, delhi, from mobile number [protected]), who supposedly was in civil court delhi and told that there's a case registered against me, i informed him that we have requested for disconnection long back. He threatened me that a case has been lodged against me and made me pay an amount of rs. 2300/- and confirmed...

My internet connection is not working properly since the last 2-3 months.

I have raised several complaints but only once an engineer came and he rectified it but it worked only for 7-8 days and post that again it stopped working.
The engineer even charged me 200rs for changing the machine and didnt even give me the receipt for the same.

Since the last 1 month, my internet completely stopped working and...