Tikona Digital Networks Complaints & Reviews

Dear sir/madam
I have taken an internet connection from tikona broad band on 12th may 2015 (User id[protected] for a plan of 4 mbps speed per month (Adbbm4m600) and paid online in advance for 6 months amounting rs 4045.00.
Just after 1 year i have been facing a very poor connection speed with frequent connection error. I have registered the complaint on 22/09/16 & several times thereafter (25/09/16, 07/10/16, 08/10/16, 09/10/16, 25/10/16, 03/11/16, 23/11/16, 6/12/16, and 15/12/16) in their customer care service email id ([protected]@tikona.in) but have failed to get proper resolutions.
I have also requested them to disconnect their lines (07/10/16, 09/10/16) as they have failed to provide me the proper service but they have forced me every time to continue their poor internet service with false commitment. Being frustrated and seeing no other way i have stopped payment & using their connections. I have been suffering with mental agony and have failed to disconnect their lines as they are always pressing me over phone and via mails to continue their service and have been increasing their bills every month.
Finally after several communication via mail and over phone they have requested me to pay rs 690/- as final settlement against my overall dues dated till 30/01/17 which i have paid online immediately on the same day. They have promised to give me a better service & asked me to give them a last chance to improve. They told me that i will get uniform 6 mbps speed for 5gb and post 5 gb, i will get unlimited 1mbps for a monthly subscription plan of rs.400/- only. On their false commitment i was again trapped in their cage and forced to continue the poor broadband service again & getting the same speed issue (Only kbps speed against uniform 6 mbps speed) and frequent connection errors thereafter. I have again lodged the complaint on 14/02/17, 16/02/17. On seeing no improvement i finally decided to disconnect the line again and paid rs 868.05 on 13/03/17 towards payment till date and advance payment for next cycle billing till 26/03/17.
I have requested them over phone and mails to disconnect the internet service (Auto acknowledge online request number is 1-[protected]) and send a mail on 14/03/17 (Auto acknowledge online request number is 1-[protected].) not to generate any bills after 25/03/17 and i have also stopped using their internet on and from 23/03/17.
Though i have requested to disconnect my line from my registered e mail id but they did not disconnect the line and told me to call up from my registered phone no [protected] which has been kept on auto rejection by them & i could not able to connect.
I have tried to connect their customer care no[protected] several times thereafter from my registered phone but every time i have failed to connect as it was saying as a wrong no. But when i call up from my alternate no for disconnection and to waive off the bills which has been generated wrongly they are forcing me to call up from my registered mobile no.
Lastly on 01/04/17 following my grievance mail (Online request number is 1-[protected]) i have been able to connect them from my registered phone no [protected] on 01/04/17, again i wrote reminder mail on 11/04/17 (Request number is 1-[protected] finally they have disconnected it on 19/04/17 and asked to me to pay rs.247/-.
I have also called up customer care number[protected] and requested to waive off the charges wrongly imposed on me but they are increasing every month.
On date 04/08/17 i spoke to meghna of their billing section phone no [protected] at around 9.23 am and she has listened to my grievance and cross checked all my previous communications and asked me to ignore all mails and sms and informed me that my pending outstanding bills will be waived off as it was imposed wrongly. She also informed that i need not to pay any bills and registered complains for not sending any reminder mails or sms.
But again i am being harassed through mails and sms for outstanding payment.
Therefore i request your good office to resolve this issue and not to harass the customer like me.
Thanking you.
Yours faith fully
Kamrul huda.
[protected]/[protected]

Customer id no.[protected]
They give me offer of 4month of advance pay 4320rs 2mbps speed offer.
And within two month generated fake bill and while call they say mishappening
Within one day stopped connection with 4 month of diasater connection frequently off.they gave bill which is already added from previous bill and no reply hiw calculated.

Don't msg me in feature when u msg me i report in the consumer coart this is my last warning
My last payment of tikona internet bill of rs 700 will be paid to tikona payment executive and i told your payment executive also it is my last payment and i want to disconnect my internet connection because it is not working
Or connection problem
I don't pay any fake bill
It is my last warning
Don't call me fake calls
In feature i complaint in consumer coart against you for harreshment

Today, Your Representative came to my doorstep and misbehaved with me for payment. He has harassed me for payment which is illegal. I understand that I have 1500 due and I have already informed you guys that I will be making the payment by next week. Who has given the permission to your representative to shout at my door step?
My neighbors came to my place to sort things out as he was not ready to move out of my house as he said that if I donot pay he will show me what he can do. I mean do what you want to do. Will Tikona hit me?

After this incident, I will not pay you guys a single money as I dont want service from a company whose collection team harasses their customer if they dont pay for a month. Please disconnect the connection or I will be forced to report a complain in the nearest police station as the way he shouted and misbehaved with me in intolerable. Let me know if you guys can take any action against him or do you want me to file a police complain about tikona. I want you guys to cancel my service and I will not pay the outstanding amount as I was harassed by your representative. My landlord, my neighbors are eye witness for this incident.

When I called customer care I was provided the below details:
Collection agent name: Lokesh N
Mob:[protected]
the number from where I got a call [protected].

Call center provided me with wrong details about the person who came to my place as when I called that number, he said that he is not the same person. What is wrong with Tikona. I really want to get this sorted and cancell my account. Let me know if I need to speak to my lawyer about this.

I have recorded phone conversation which is aproof of this case. Let me know what can be done to sort this out. MY landlord is asking me to vacate my house because of the shouting and fighting happened at my doorstep. Now tikona will compensate me for all my house expenses or I am going to file a legal complaint at the nodel office.

[tikona threat calls from delhi court]

My tikona id was [protected], but due to very bad service and slow internet speed i called them and asked to cut the connection and also mailed them for the same.

I was not using their connection after that, even than they sent me a bill of 800+,
Later they collected their appliances from my house,
But now i am getting threat calls from them, and they are trying to harras me by threatening for court cases.

They are calling from no. [protected].

Please help.

I was having tikona internet connection in bangalore. I took that connection paying 3 months contract amount. Connection was so bad. So after three months we decided not to use it and subcribe but after some months bill came asking to pay certain amount. We paid thinking might be because we didn't infrom them after that we mailed tikona called many times to customer care spoke with them asked them to cancel bt no respone and even waited in a single call for connection like half a hour loosing balances also still no response. Now those people started senting messages again telling to pay bill or else they will go for legal support. We got all evidence of what all we did to canc it and all. I kindly request u people to deal with this problem faced by us and i think this is actually there main activity of fooling people. Kindly please solve this problem and remove this burden from us. We will never come for this connection again and this is ma ac id [protected]

My user id [protected] i am just fed up of tikona they are worst and topping on cake is there # customer service advisor who are not even concerned about what they are talking and whom they are taking, from last almost 1 week i m calling every alternate day for no connectivity when i call there customer service team the only resolution they have is to remove lan cable and put again and when i will tell them to put a complaint so that someone can visit and check very ruddy there agent tejas says systems not working call after 4 hour it's like i m working for them when i tell them i have issue and u have problem u guys call my internet not working he says change ur provider why are u spending money hope there calls are recoded please help i[censored] can, my number [protected]

I am not getting internet connection since 20/05/2017. Since then, i am trying to contact customer service. Initially they told that the tower in my area is out of order and it will take a month to resolve. Post that whenever i call their customer care, they arrange a technical visit. Then the technician calls and updates me that still the tower in my area is out of order.

In spite of no service since 20/05/2017 till today (2/08/2017) they are generating bill and harassing me by calling multiple times to pay the bill.

Tried writing email as well but of no use.

My tikona id is - [protected]
Area : jb nagar, andheri (E), mumbai

Hello,

I have asked tikona to disconnect the internet service on 29th may since i have changed my residence. As per my conversation with tikona executive, the connection will be closed within a month as per policy. However, i can remove the internet device from my building.

I changed my location at 1st of june and i removed the internet cable and device from my building.

However, tikona is still charging me bill stating that i am using the internet connection.

Here, i don't understand two things,

1. If my connection is closed then how can i use the internet. Why my id is not disabled so far?
2. If i have removed the cable and device then how can i use the connection.

This is tikona's fraud. I have heard same thing from my other friends and they strictly asked me not to go with tikona in future.

I am not going to pay anything since i am not using tikona internet.

I want clarification for this fraud and want to get rid of this issue asap.

Dear sir,

I have requested for cancellation of broadband in apr 17 due to shifting of house which has been done.

Regarding outstanding bill of last month i. E apr, may 17 (Supposed to have been rs 800+ however inflated to rs 900+) i have already spoke many times to customer service agents to adjust my bill amt against the initial advance payment of rs 1100 (The then monthly rental) which installing agent took saying it is a service rule of tikona to deposit one month rental in advance.

Of late i have been pounded by tikona customer service agents to deposit the last bill due amount even threatening to the extent of decreasing my cibil score.

May i request you solve the disputed issue of settlement of dues.

Sargunar
[protected]

Hi while closing the services the roof top device was not picked by tikona. The no provided by tikona was not responding even after several call made to pick up the device and several email were sent to tikona for same.
The tikona has charged penalty for the same and always state that it would take legal action.

The service quality of tikona is very poor and always state that it would take legal action which leads to harrasment of customer

Request you to look into it asap

Tejesh

I have been continuously raising request to discontinue my tikona internet connection since 1st july 2017 through emails and calls, but till date there is no resolution. These guys never reply to emails (So there is no proof), instead they call me to give a second chance to them for their useless services which never works. I paid the bill till 26th july 2017 (Which is my billing cycle end date) and asked them to discontinue my services well ahead of time so that my next bill is not generated. But, these guys are completely fraud people, they have send me the bill again today.

I am really frustrated because of this, why should i pay money if i am not using their services and asking for discontinuation. I am not sure what t do next.

My internet connection was not working from 4 days why tell me
I give you money for internet or your shopping and other uses tell me
I was complained many times but my problem is not solved
This problem arise with me many times
I am from agra
My ph. [protected]
If my problem is not solved please return my money and removed my connection from my office

Address tpmisra, 402, satyam imperialheight, behind police head quarter plot no 59 sector 17 roadpalli, kalamboli dist raigada maharashtra email [protected]@rediffmail.com, mob[protected] dob01.07.57 want urgently broad band connection. I have adhar, pan, bank statement for address proof and photo. Till now no service provider has visited. Regards tpmisra

The service of tikona is not dependable, it breaks down too often and there has been no service in my area since last 4 days. No service at all. The customer care is awful and never replies to email queries. If you call they will make you wait 15-20 mins atleast and are of no help. Customer care never provides correct answer or updates to ongoing issues. There is absolutely no service since last 4 days and everyday they just day that it will takes another 24-48 hours. Even after dropping complaint on consumer forum they don't care enough to reply. What kind of professional internet service is this? They don't have any care or professionalism for their customers. Awful service and worse customer service.

I have paid bill on 30th july with transaction id tpc[protected] still it is not updated and they are not still caring. I have asked for technical assistance even then they have not assisted. Now i have asked for deactivation i don't know when they will start process. Please resolve this issue as soon as possible as i'm getting more message and mails regarding this overdue which i have already paid. Please solve it

Hi, my user-id is [protected].
I requested to terminate my tikona service. I called several time to tikona customer care. Every time i called they say that my request is in pending state. Instead of terminating my connection they are sending me bill which i have never used. I am not sure what to do in this scenario. I requested to terminate connection on 18 july then i called on 22 july then on 28 july 2017.

I have been using it now tikona from last 1 year and have such an horrible experience with it. It's is not dependable, breaks down too often and if you need to contact customer service, it's a nightmare. The service of tikona is totally disrupted from last 3 days and they haven't resolved yet. They don't provide updates, email service is useless because you will nothing except for automated acknowledgement ever and call service, it places you on waiting for at least 15-20 minutes and then the customer care executive gives you a resolution "we are working on this issue" nothing else. It's been 3 days since the service is not working and everyday i only call to ask so they ask to wait another 24 hours. No resolution, no updates, no replies, no dependency, no professionalism.

Dear sir/mam, i had taken tikona's internet service on 14/11/2016 for three months by paying three months advance amount of 2160.in this three months i have been facing network /technical issue on every two days and have to called tikona customer care & there engineers to resolve the issue, however, after three months tikona sent me bill which is amount of 885 with late fees. However i have already paid the amount for three months then how this bill got generated. The same question i had asked to tikona customer care but now they are saying about this was postpad plan and saying that as per our billing cycle this amount got generated. However, the never informed me about this is a postpaid plan and there billing cycle. This is cheating with customer they are not informing customer about this all prior to taking plans. Despite, of this worst service they are generating bills. And also now they are threatening us by calls on name of lawyer and they are threatening about my cibile score and other things. Pls look into this matter.

Tikona,
I was using taken broadband but somehow in there broadband, network issues and login logout problems i have faced, in the end of jan i have decided to disconnect my internet services. I complaint to tikona local dealer. And then i called to costumer care... They didn't give me response and not given any kind of request & then they said you have to pay your bill other wise we will take some legal actions n all... So i said okay my bill amount was (Payment of your tikona broadband bill of rs. 574.33 is due on 22nd january 2017). But they regenerated the new bill which was 1229rs. At that time my internet connection was not logged in due to some technical issues and they didn't gave any kind of response... But they said you have to pay the amount first then we disconnect... I requested many times to discontiue my services. But they didn't response. So now i m facing calls regarding legal notice... Tees hazari aana hai and some kind of bad words. So i have some recordings.

My id is [protected]