Tikona Digital Networks Complaints & Reviews

Hi,

I am getting threatening calls from the number [protected] from a person claiming his name advocate virendra sharma. He is threatening me to pay my tikona broadband's outstanding bill of rs 2000.
My customer id is [protected].
Let me be very clear here, the last bill paid was on 17-apr-2017 and before paying the bill we called the customer care to deactivate our connection as we are no longer willing to use the service. Our request was generated under id [protected].
Since i was getting these calls today from some advocate who was threatening me for a legal action, i called tikona customer care and asked them that why there is an outstanding bill amount as i have already closed the account. They informed that they did not registered the request for closure, instead they registered it as a technical complaint and they claim to resolve it and kept my account active.
This is so unprofessional.
First your customer care is not taking the requests correctly and now some self proclaimed advocate is calling and harassing me.
This is cheap business.

My tikona customer id is [protected]
I was contacted by a lawyer who calls herself priyanka sharna and says she represents tikona (Contact no [protected]) she is threatening to sue me from tikona for outstanding due of 1000 which she claimed. Or else i have to pay 1 lakh
I have already discontinued my connection in feb 2017 due to poor connectivity issue and they are not disconnecting the services and sending me bill every month for not my mistake.
I have all call recordings for thseissue discussed with ur executive who told me you don't have to pay bill till service is repaired but you were not able to get is repaired

Please tikona stop this and look into this matter. I found online hundreds of customers facing the same exact problem.

I have subcribed for internet service. I never got uninterrupted service even though lots of request to them by email and customer servuce call centre. No one was attending the complaints. Hence finally i requested to deactivate the service writting to them. Even after several emails sent for deactivation of service for a period of 7 months, they never replied and go on sending bills to me. Finally in jun 17, i decided not to pay further bills and this has been intimated to them. They started to call me for payment when i refused to pay my last bill. Now continues calls are getting from different people and threatening me to file legal case against me. They never given a single reply to my grievance, what moral right they have to go for legal action. I simply replied to their advocates to proceed the legal action against me for recovering rs. 2500/-

M very much harrsed from tikona services nd seriously now i want to get rid of of it jst 15 days to me to broughy ur new connection nd not a single day i use ur service properly. I hvae shoot 1000 mails nd cails to ur customer care bt not a action take place... I[censored] all r liers thn y u give services to people i[censored] dnt fulfill ur need m shooting mail on mail bt nobdy can take any action nd u take 2360 as an advance rent y whn i not use ur service for a day,,, i want my refund of all the days other whtever u rply will go to consumer court nd thn u see how to cheat a customer... U r at a responsible place not pls make ur responsibilty fullfill,... My connection is on the name of rahul registered number is [protected] nd user id is[protected] i just want disconnection nd want my whole money back

We were given an old device n wer told that a new device will be fixed as soon as we pay its been more than a mnth we are trying to follow up no one responds the charges are heavy we are being charged for 6mbps bt the speed is not even 2mbps
A total of 3900 was taken from us.
User id: [protected]

Now if no one responds i will take this matter to the consumer court

Dear all,

Please dont use tikona broadband services in your life because i am suffering lot due to its worst services. Nobody use to hear your problem what you are facing in using broadband or any type of help you want.
I started using the services on[protected] with 3 months free services by paying rs, 1700/-. I am facing network issue since starting and i did randomly complaint regarding this then after 1.5 month around i was told that the network problem could not be solved because on the roof tikona device and tikona tower, a high size builder appears thats why tikona is not be able to resolve speed issue, then i asked them to uninstall it with immediate effect and now till the date no any body communicate with me or come to uninstall it rather they generate tikona bill which is advance while i m in 3 months free period.
Ultimately i want disconnecton the tikona services and i will not pay any bill amount to them..

Regards,
Jk

Dear sir
We are facing internet problem for more than 1 and half month we are lodging continuous complaints on your toll free number. Your engineer has visited our office more than 3 to 4 times but still the problem has not solved.
The internet connection gets fluctuation all the time and the speed is also slow. Pls try to solve our problem as earliest o otherwise we have to think on another option
Regards
Tgh process solution pvt ltd
User id - [protected]

I regret that ive taken tikona as my broadband service. The promises that they made are total false, ive never seen such bad customer care service, i want remove these # broadband service, plz help me out guyz, i tried to talk with agent but on hotline there is no one who can hear my complaint and resolved, the plan that they gave and promises that they made all are fake, am so angry on speed that it made me break my router. Do as soon as possible, unless i will sue them, and then they will regret anout it

Internet services for tikona has been regretful. The speed issue is so persistent that in the last 3 weeks i have spent around rs. 387 just to call customer care and raise a complaint but the issue still remains persistent.

They are least bother to even handle the issue. It is their incapacity in today's competitive world to provide the basic speed that they claim.

Very unhappy with services and please tell me if i can be a member of consumer forum and file a case against them as they are usurping my money for nothing!

I just bought tikona connection of 6 mbps, it was promised me that i would get seamlessly connectivity with minimum 4.5 mbps, but i found there is no connectivity at all many of the time. Specially 6pm to 8pm very low connectivity, in rains connection completely gone, it come better at 12pm to 5am, which is really no use for me. There is no grievance process in their site. I would recommend please do not take tikona at all in future. If you call they take 20 minutes and give alternate that they will not charge for the day where connectivity not there, do i reallly take connection for the adhoc basis.

I was complaint from 3 days and my problem is not shotout or clear till now from comolaint day[protected] in future tikona will as same and costumer do complaint but it is not shotout your complaint number is not recived from any one when i call on it. If my problem will not shotout then i will not pay any biil and remove the connection from my office till if you see my complaint then imidately call me my mobile number is [protected]
Yestarday i talk to tikona costumer care person adn he say to me that he whould shotout my problem on 22/09/2017 morning but tlii now my problem is not shotout why answer me immidately if you will not solved my problem then i will not pay your bill and remove the connection

There is lots of exam paper leaks news coming in these days just few day before sub inspector food corporation department paper was leaked before exam. Like that in 2010 a person sajeev kumar, nai basti, bahadurgarh haryana gave exam of steno who was selected just on behalf of their link in tis hazari department. However if his booklet were checked again there will not find qualifying marks as well. Now he enjoying his job found on link basis not for talent. Few days back he bought a car hr13 j 7323. If such kind of thing would be happen regularly then how our country can grow. Govt should control over paper leaking and unfair job selection.

We are taking internet service from tikona from past 4-5 months, our payment was due from 2 months and we did payment rupees 3000 from which 300 is advance payment on 28th august but they are not updating our payment and had inactived our broadband account. We are continuously calling tikona from past 23 days they not taking any action. We had made a cash payment there executive came to our house for taking payment his name is rahul and he is missing.
We would kindly request for providing us help and take strict action agents their company.
Thank you,
Your's truthful

We dont want the connection because we havent using the tikona connection, also we getting the high amount of bill. So ve dont need the connection. User id : [protected]. Pls as soon as possible cut my tikono connection. The network is not also that much good. So only we r not suppose to using the connection. We al r use net in our mobile so we havent the connection. Monthly monthly rent payment s coming. We r not suppose to able to pay the bill. So kindly pls cancel the connection. Please its our kind request.
Thankyou

As i have used six months services of tikona and i have stopped using from the month of may and i have sent mail of cancellation of my services but they didnt take mail into consideration. And today i receive a legal notice from halai & co. Tikona has no right of harassing their customers. I have paid the exact amount as it was said in legal notice. Even when i call from my registered number to tikona customer care they are not receiving and replying that they will call you within 48 hours. But no call at all. Kindly cancel my services and if you dont then i will take legal action regarding this. Today also i have send mail regarding termination of my services.

My user id: [protected]

It been 20 days since i'm complaining about network drop, low speed but all i got is false promises. When i have asked for the refund i have been told that there is no refund policy (Irrespective of their services). I have made at least 50 calls in 20 days but no action has been taken by tikona. I have also emailed my issue to senior people there but no one has the courtesy to call me back. I feel miserable now hence writing my experience here so that i can save a couple of people from being cheated.

My account is registered by [protected]

Called customer care and requested for ownership transfer o[censored]ser id [protected] on 6th sep. I have been told that it would need deletion o[censored]ser id [protected] and team will create new i'd and activate. I gave my consent and team de-activated the connection.

It's now almost 10 days and i am still waiting to have a broadband activation at my home. New user id created [protected] and i have been told to make a payment of rs 767/- on 15sep which i did on the same day but it seems still this new user id has not been activated.

I called customer care mutiple times and requested for escalation points but it seems no one was interested in giving the call to managers/team leaders and even not bothered to provide me escalation emais ids.

This is really a pathetic customer care i ever been experienced.

Please activate the new connection ([protected]) immediately otherwise pay for all mental harassment and make my losses good

I am having trouble with tikona broadband from last 1 month i am facing connection problem there customers care senior people says that don't worry about it sir will look out this problem but they don't please help me consumer forum they are harassing me like anything i am fed up with the service what they are providing me horrible kind of customer service they are providing they told me that they will send technician but there technicians are fraud they don't come to customer home but what they show to there system that we went to customer home and the door was locked what the heck when they came to my house? They are blaming me that i was not there horrible without contacting me they mentioned that in there system also there customer care people o my god they people are like so smart they will talk to me like they are going to fix my problem on the phone only so smoothly they will talk but just after end of the conversation they will forget your complaints i have a request to this forum please do something so they understand that customers have the right to go to the forum and complaints against this kind of organisation.

I was using tikona services from last 4 years. This is the second time, i am facing the same issue. I had a service issue from tikona where my internet was not working for 15 days. So i have asked them to deduct the amount of 15 days and regenerate the bill. They agreed to deduct the bill but i had not recieved any regenerated bill. Instead they had added late payment fees of rs. 200 for not paying the bill. Afterwards they agreed to deduct the amount of rs. 200 which was the late payment fees. I have spend so much of energy behind their executives on phone as well as on my door (At home).? What was the use
N now i have got a call from mukesh tripathi who claims that he is the lawyer from delhi court and intimidating me to pay the bill within 30 mins. [protected] is his no. This behaviour is not at all acceptable
Really dissapointed with tikona services. The way they treat their customers. I have personally given them so many refrences & now only few r continuing with them because of this behaviour.

I have been facing issues of automatic disconnections and poor internet services from tikona from the new connection exist. And i have been regularly calling them to fix the issue and made a number of calls, spending about 3 rs per each call to ask them fix the issue.in spite of poor services they call me on regular basis to pay the bills which i am unwilling to pay as i never enjoyed their services nor did i get the services when i really needed them. I have spent about 400 rs just on calls to fix the internet and hours talking them to resolve the issue. I am frustrated with all these and i need a proper resolution from tikona if not a disconnection at least so i do not get any calls from them hereafter.
And my tikona id is [protected]