Tikona Digital Networks Complaints & Reviews

Hi team,

I have been using tikona for 4 months but never get the internet properly. I had signed up for 6mbps/unlimited plan. But i hardly get a speed of. 40mbps to 1.2 mbps. Due to this i could hardly use arpind 50 gb/ month. I have lodged more than 60 complaints and had more than 6 engineer visits to my property. The engineer had diagnosed the issues and reported the same to the mumbai team. But to no avail. They always give excuses for no internet. Not a reliable company at all. Worst customer service experience. Everytime i was informed that the bill would be waived as i am unable to use the service. I have been requesting disconnection since 3 months now. I have been reporting this issue every month whenever i call them only excuse they provide me with is that there is an issue with the back end and we would escalate this to an advanced technical support along with billing waiver (Which never happened). Customer service is very poor cause whenever i called them to speak to disconnect the services they keep on asking me to speak to billing or technical and so on passing the butt. Whenever they don't find anything getting resolve all they have to do is ask me to wait and i have to wait for like 5 to 7 days to get the resolution. I am tired of fighting with them. Please help me get a waiver and a resolution. I have attached screenshots of thr speed test for. Reference.

My tikona user id is [protected].

I have disconnected tikona service from last 3-4 months. I have cleared all my dues with tikona. I have sent multiple mails (Around 10-20) to stop tikona service. By the time they i have discontinued using tikona after clearing my all dues. After disconnection of tikona they have generated bill to my account and increases amount in every month.

Now someone called me and started threatening me. I explained everything to tikona customer care but the harassment from tikona continues.

Why should i pay if i already paid all my dues? If tikona took lot of time to disconnect their service then why should i pay for this.

Following is there no: [protected]

I parvinder kaur, booked for a broadband services through tikona digital networks in january 2017 with the user id-[protected], & after starting the usage i found that is was not that which was promised to me.. So i asked for the disconnection of my account.. But since february 2017 to till date they are harassing me by sending me mails & messages for the bill. Even after requesting for the termination of the services they are not doing that.. Please help me in this matter..

This is with reference to tikona digital network.

I received more then 100 calls from tikona for the payment of internet service which i have already given to there sales repetitive and i have also submitted cpes to their network team now they are harassing me and my family member for making the payment.

I received call from this no. ([protected]) and he was talking very rudely to me. He has introduced his self as mumbai police commissioner.

I am very much disappointed and i would like to file a mental harassment case against tikona and will also file another case for wrong usage of governmental bodies.

If needed i will share all the email chains where i mention that please stop my connection and i have copy of cpe hand over from tikona.

Please help.

My tikona id is [protected]

Tikona customer service not cancelling the service and keep generating bill month by month when i told them to disconnect the asking for referring a person name who can take connection and then only the will remove the connection. Now am getting collection calls and they told file a case against me and today again i make a payment for which i am not using tikona service
Customer id no [protected] bangalore.

Please look into this issue as the keep calling even in working hours threaten us to file a case and cancel you national id like voter id pan card today i got a call from deepika das as she calling from delhi civil court as she mentioned that you voter id will cancel if you are not making payment
I got call from number [protected] and her id she mentioned nd/4404/2008 with email address [protected]@gmail.com i forward a mail regarding this and i made a paymey of amount rs 2288 extra as i never used the service after i have given request for disconnection its tikona team they are not disconnecting the service and keep charging every month

I take a tikona connection from this id user id: [protected] on 28 jan but when he get the connection 2 or 3 day work right but after 3 days my internet connection is show no internet connection i complain many time and his engineer is also say aapke yha nahi chal payega aapka connection disconnect ho jayega or paise refund ho jayenge but now after 5 months he will always send me email sms or call for payment but i also send many mail sms call to tikona connection for disconnection but he will no take any action what can i do
I want to disconnect my internet connection.

The customer care team is threatening me and trying to keep the issue dragged.

I have copy pasted the entire conversation i had with the team and is quite evident that too written that what they have promised me.

Never though that will keep conitnuing. The above email shows how fake your team is.

As mentioned in my earlier email, and as given in written by you guys, there is nothing pending from my end. Your connection has not been used since april 17.

The lady named 'koyal' who called me was quite irritating as she was continuously asking me to speak to the guy named 'vijay'. I don't know what the connection in between and why if she cant solve the issue if she also belongs to the same team and why she was so desperate to involve an another guy named vijay in this conversation when sheâ is getting paid for her individual work and not in-joint with some other guy.

The unproffessional way of dealing this case by vijay has led me to stop using tikona and the desperate lady named koyal proved that everything is being conspired by vijay and her.
Its so unproffesional that this lady was forcing me to talk to this guy and threaten me that the issue will not be resolved if i don't speak to 'vijay'. The entire part of communication she was begging me to speak to him when i clearly told her that i dont want to speak.

Why i was been forced by koyal to talk to vijayâ â ??? The lady named koyal was so desperate in letting vijay speak to me that when i denied, she threaten that you need to pay the bills even if you haven't used the connection, though in the earlier part of conversation she promised that the offer will remain and my bills will be adjusted.

Secondly, when i havent used the connection even from 15th june, still the lady threaten me to pay the bills as i declined to speak to vijay, while the email communication is quite evident that i am not using the connection.

This person after speaking to me on 17th, promissed hell lot of things but never got back to me and no technician visited till date and the unproffisional team never adjusted the bill.

Now as promised by you guys,

1. Kindly offer me free connection till 14th july, if i am happy with the connectivity i will continue or i will discontinue by 14 th july. Both the sitiuation my bill should be 0 'as promised in your earlier email'.

2. Kindly adjust the bill till date as 0 and send me the written confirmation, as promissed by your team.

I am gonna highlight this in social media now and in consumer court also

On mon, jun 26, 2017 at 2:13 pm, mayank verma wrote:

Hi koyal,
With regard to my conversation with you today, i am expecting a call back from you at around 4 pm as promised by you.
Also please find the screen shots attached which confirms that there is no adjustment made and till date the previous outstanding is showing up and nothing is showing in adjustment section.
Also i have been promised on call and on written email that my bill till 14th july will be 0 and i have nothing to pay in bill till 14th july and my bill will only start from 15th july.
I hope that you will resolve my issue
Regards
Mayank

On jun 21, 2017 5:18 pm, "mayank verma" wrote:
Hi snehal,

I spoke to you on call today as you called me around 2:11 pm from [protected]

You promised that the said amount will be adjusted now within 5 minutes and i can check even in my login.

I just now logged in and the amount is not showing up as adjusted. Y so much of fake promises???â  please find the screen shot attached

Please see the timing, i checked after 3 hours of your call and still see the same amount as my outstanding.

Is this that difficult for your guys to keep your words???

I wont entertain any fix or engineer call till this is adjusted.

Thanks for nothing
Mayank

On tue, jun 20, 2017 at 6:30 pm, mayank verma wrote:
Are u guys dumb.
You bunch of # are sending me mesgs saying issue is resolved...??
Listen up u # holes... Its not resolved...
U # holes can now terminate my connection with immediate effect... And ask those # who earlier spoke to me on this that they speak from # and thus the bill issue is not yet resolved
I want the bill issue to be addresses on high priority and ask the # who erote that email to call me
Never seen such a incapable incompetent team
I am now gonna put this accross the social media so that u # should be aware of that it costs to play with your customers
Saale chutiye ho tum sab

On jun 19, 2017 7:09 pm, "mayank verma" wrote:
Wtf...
Seriously ridiculous and horrible.
Till now the adjustment has not been made what u guys promised me...
Refer to the lines mentioned by you in email... ""we will be providing you waiver of rs 641.38/- on your account as soon as payment of rs.1000/- is reflected on your account "".
You can't even stick to your offering which you offered in writing...
Pls don't call me for any technical support till my bills are adjusted... I won't entertain any communication from tikona till the said is done.
Thanks
Mayank

On jun 18, 2017 6:27 pm, "mayank verma" wrote:
Why the adjustment is not made till now when the payment has been made yesterday itself?
What u guys are waiting for now?...
Make the adjustment now itself and confirm me.
No technician visit till now.
Regards
Mayank

On jun 17, 2017 9:41 pm, "mayank verma" wrote:
Hi vijay,
Thank you for the confirmation and your help.
As you have mentioned that there will be no amount which will be billed to my tikona account till 14th of july.
Based on the above confirmation made by you, i am ok with the technician visit tomorrow after 2pm. Also i will be observing the service provided by tikona till 14th july and if i confirm to continue with tikona further, then my bill should start from 15th july onwards.
I have now made the payment for rs 1000, â  as mentioned in your email. Your team can now make the adjustments as confirmed by you.
My appreciation for your help offered will be due till i see the bill adjusted and other promises made is done.
Regards
Mayank

On jun 17, 2017 3:30 pm, wrote:
This is a system generated email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.

Dear customer,

As per your request we will be providing you waiver of rs.641.38/- on your account as soon as payment of rs.1000/- is reflected on your account so that your account can be activated.

The adjustments will reflect in your upcoming bills for future reference.

Also, 7 day observation window will be provided to you where in you can observe the connection and no charges will be levied on you for these days.

Also, your next bill will be generated on 15th july due to your billing cycle being of 15. Your outstanding will be zero till 14th july once you make the payment of rs.1000 and remaining amount is adjusted from our side.

In case you have any query please feel free to contact us on[protected] or you can also write to us on [protected]@tikona.in.

Regards,

Tikona care

I am receiving threatening calls from above said no. It is from tikona? If yes then it is shocking as i have already requested to disconnect my service no [protected] by email on [protected]@tikona.in requesting for final bill to settle my account. Instead of replying to my request i have received calls from this no using abusive language.

Please let us know is this the way you treat your customer of more than 4 years of relation?

You can call me on my registered phone or mail me on [protected]@gmail.com

Expect response asap.

Hi guys,

I have been using tikona from a long time but never get the internet properly. They always give excuses for no internet. Not a reliable company at all. Worst customer service experience. Would recommend not to use it. Even jio is far better than tikona.
I have to face this issue every month whenever i call them only excuse they provide me with is that there is an issue with the back and however that's a complete lie. Customer service is very poor cause whenever i called them all they do is disconnect the call whenever they don't find anything getting resolve all they have to do is ask me to wait and i have to wait for like 5 to 7 days to get the resolution.

Suraj
[protected]

I'm being harassed by so many people for payment of my connection with id [protected] which i had already completed. Connection started on date 14/06/2016 i made a payment of 2156 rs (For 3 months). After 30 odd days speed slowed down and i called customer care. Two boys came and after investigating for 30 mins they told me that i wont get speed because a building is blocking 'field of view' of the antenna i didn't understand and i raised a complaint for cancellation. After some days i got a bill asking for a payment of around 1200 rs as final settlement. I got pissed and called customer care but they didn't answer my calls after which i dropped mails even those went unanswered. Now for last one month i'm getting calls from some people saying themselves lawyers and trying to intimidate me of legal actions in case of non payment.

I'm attaching screenshot of my payment receipt mail and all disconnection requests that i made.

Please resolve it as soon as possible.

Hi,

This is nikhil ghogare. My tikona id is [protected].

My biling cycle is current month's 15 to next month's 14. According to tikona customer care, i have used a maximum allowed data at high speed is completely used in first 7-8 days.

From last couple of weeks my connection is getting disconnected more than 100 times in a day. I have a complaint history with tikona after every 2 days as i am facing issues with your connection.

According to me the connection was getting disconnected withing every 5 minutes then how could i use the maximum allowed data in first 7-8 days. Which quite difficult unless i am using my network connection for commercial use.

There are only two users in my family. Its high time now tikona is getting in my nerves. I do not want to continue with them but, want them to get penalize for such bullish service.

Regards,
Nikhil ghogare,

On the 3 of june i took the connection from first day dint get proper said speed i raised the complaint but no problem resolved. I have raised 5 to 6 complaints. But no result.in between 4 service engineer visit my place regarding the issue. But no result.in last 15 day i cant use there connection as lots of problem is there regularly touch with them but issue as it is if i ask to stop the service and refund the money they declined
I have waste too much time to talk with the the customer team and writing email to them, but no any rep from them.
From last 20 days the are just fooling me that the working on it. But result is as usual.
I want full refund because i didn't use there service. I have paid them in advance still i didn't any service from them. I waste 30 min daily to talk and mailing them. I am not longer interested to use there service.

Consumer no [protected]
Request number status creation date
1-[protected] progressing 23-jun-2017
1-[protected] progressing 20-jun-2017
1-[protected] progressing 23-jun-2017

Hello,

My name is zoheb shaikh tikona broadband user, my id is [protected] i have send email and also call on 6th june 2017 to cancel my service as 6th will be the last billing date and tikona is prepaid hence i do not want to continue and need to make sure no charges should be applicable as i am cancelling the service.
Since from the day i cancel the service everyday this guys is calling to retain and asking the reason i explained thrice in initial days again and again they are harassing me no proper channel followed till date i have not received a any written email or confirmation for cancellation and i have received a bill of rs.425 as rental even it has no usage the representative says it take 15 days for cancellation oh commonon what a jazz 1 day to start service and 15 days to cancel this is out of the world.
My request to take strict action on tikona and i will never buy tikona again will pay 2000 for dongle but not tikona.in my boycott list and will spread the word in social network too, now its my time to harass you guys

I am bound to file a complaint against tikona broadband. I'm using their services since 2014 dealing with their tantrums and falsity. Last month i changed my internet plan also expecting a better service but i'm not receiving the expected services promised at the time of subscription. Most of the time, i cannot do my official work due to disruptions in their connection. Since last three days, i have no internet connection for which i've sent them many emails, called them more that 100imes but it didn't turn out positive. The pathetic customer care service actually never solved any issue, moreover cuts the phone conversation whenever i tried to get their technical support. Now, finally, they sent me a mail saying there are some technical issues in this region and therefore they cannot provide me expected services because their engineer is out of station so asked me to bear the internet issues. If this was the reason then how could they take the subscription charges in advance? Now when i want to disconnect my internet connection, they are telling me to wait for 15 days even to get my refund amount. I want a justifiable compensation for my loss of work, money, valuable time and mental harassment due to their worst customer service and internet connectivity. Please guide me to proceed with this complaint.

Hello!
I have been robbed by tikona employee!

Name:ashok kumar
Phone number:[protected]
Phone number: [protected]

Bank acc
Name:ashok kumar
Ac:[protected]
Ifsc:icic0002338
Let me make long story short:

My last payment date was 22/04/2017. You ppl used to call me and i used to make the replay that i will make the payment on 30 of the month.
I got a call from this guy on 19th, i clearly told him the same, again i got a call might be on 20th.
He told me that he will be making the payment of rs.800 on the behalf of me so i should give him on 30th.

I replied ok. (I was socked why you force your employee). Any way he made my payment.

On the 30 i got a call from him.

He send me his acc no, i tried transferring the amount of rs.800.
Again i got a call that he had not received, i told him that it might be hold i have send you. Please wait for 24 hours he said no sir i have huge pressure, by realizing that again i resent rs.800, again he call me that he have not received
I told him that i have send the amount, it might be on hold plz wait till tomorrow.
He denied, he called me and told me that i will be in your home give me my rs.800. I told ok. He came to my home i handover rs.800 and told him that if it reflect in your account please send back my rs.1600, he promised to do the same.
He came to my house collect 800 in cash and went.

On 1st may i got text from my bank both transaction was successful and 800 each total rs1600 was transferred to ashok kumar account.
Neft ref no:axir[protected] for rs.800
Axir[protected] for another rs.800

I have not received my rs. 1600.
I need justice from tikona.

I made many call and email to your customer care, my issue was never resolved!!! Evan i emailed to prakash. [protected]@tikona.in, [protected]@tikona.in, [protected]@tikona.in...

You might think that there is no involvement of tikona here since it is between ashok kumar and me.

My replay will be: who is ashok kumar my employee or your?
Please do understand, you have been providing good services so only i selected you this should no happen to any one.
I am tired by sending emails and giving call to your customer care they are totally creep and wastage of time.

If i did not receive my money back, i will not pay single amount.

Now you ppl are playing game with me some days one person will come and will cut my cable another day one person will come and join the cable,,,,,

I am totally upset with this hell!!

I want to be away from this hell please!!!

User id [protected]
Email to [protected]@gmail.com

User id:- [protected]

i have been using tikona for almost 1 year and it has been my worst experience. this #### is not working any more. my daily routine is to come from office and start trying to connect the internet and after trying for almost 3 4 hours when it gets connect the speeds sucks. so take it as my warning or request whatever u feel. make it work, fix it soon or i ill drop your connection and wont pay the bill, what is balanced. i m tired now, to call at your customer care again and again and wasting lots of money and time. u have harashed me mentaly. there are many tensions in a persons life and adding to dat one is your internet problem..
i dont know anything fix it aor arrange me a new connection i need it asap, or dont expect any bill payment

see the attachment...

Hello,

As all internet service providers are making all their users fool.

They are committing that 10mbps plan, i have 10 mbps plan... I never get exact speed. Why it is so? I think government should have control on this. As these all people are just earning money without delivering committed service.

As per consumer law, provider must supply good or services as per commitment. I dont know why no one is taking action against them.

I want to file compliant for the same.

Let me know how we can proceed.

Thanks

I have taken tikona internet for use in mumbai but there are lots of problem facing in connectivity i have make lots of complainet from installation of interenet till now i am comlainet about network issue only due to this i decide to discountinued the interenet then they reacted faster resolution but after 20 to 25 days the connective problem still faced i request you please think twicw will taking tikona internet

Sir,

With reference to my email dated 3 june and 4june 2017 till today you did not arrange some one to take your wire and all necessary items from my house.
As really it is very surprising that even you are not helping me for removing accessories nor disconnecting the connection, as today i got bill too from your side.
If like this it is very serious issue that in the country like india it is very difficult to be free from companies like you which are not disconnecting but charging bills only from customers like us.

Now i want to clearly write in hindi that "kripya tikona ka connection disconnect kar dijiye, apne wires aur related accessories le jaiye, mujhe tikona me koi technical issue nahi hai (Kyunki aap log baar baar mujhe technical issue ko lekar phone karte rahte hai", aapke jo charges as on 03 june 17 ko bante hai pro rata basis pas aur mere usage ke basis par woh charge kar lijiye, mene 03 june 17 ke baad se tikona connection use nahi kiya hai, pls pls pls pls pls pls meri id no [protected] ko deactivate kar dijiye, mujhe tikona connection nahi chahiye, me tikona connection band karna chahta hoon, pls pls pls pls meri madad kijiye, aap logo ne aaj bill bhej kar mujhe phir shock de diya hai"

I dont know what was not clear in my 3rd june email where i clearly wrote word"disconnect" but any way do it right now without fail.

I will pay only balance outstanding as on 03 june 2017.

Jai hind

Regards,
Gourav yadav
[protected]
[protected]

I have a wifi connection with tikona, their connectivity is worst and not even reluntant to provide support to customers.
Please sue them against exploiting customers, cheating and making money.
They are just theives. I do not know if mr. Ambani would be aware of all this nonsense being carried out under his name.
Customer care officers are also very rude and all group o[censored]ncivilized ppl.