Dec 25, 2017
Complaint marked as Resolved This Complaint has not been resolved by the respected company till date. They are asking me to pay the amount for the services I haven't used and requested them for several times, both via mail and calls to terminate the services before such period.
I shared the proof of the mail, that I sent to them requesting the termination of services by 25th Jan 2017, but they didn't consider my request mail. Reason for not considering my mail from Tikona Department is, they have registered the wrong email of mine, despite giving them my email address in writing.
I even called them for several times, before 25th Jan 2017, requesting them to terminate their services, but they didn't listen and processed my request.
I made the payment in advance to Tikon for the subscription period that was to be ended as on 25th Jan 2017. I called their customer care departments for at least 10-15 times, requesting them to terminate their services and collect their device, installed on my premises.
They never responded to my request in regard to such termination. I left that premises as on 29th Jan 2017, but I also stopped using their services from 26th Jan-17 and called their customer care department, that despite my several reminders, how dare they continued their services and didn't terminate my Tikona account.
They replied that they are very sorry and services will be terminated by them automatically and I will not be charged for such services that they continued after 25th Jan 2017.
But now they are asking me to pay for the services they continued after 26th Jan 2017, which I didn't use. They are giving me an explanation of the reason for not suspending my Tikona account that they have registered a different email id in my Tikona account, So their system rejected my request mail for suspension.
Then why didn't they considered my several call requests of terminating my Tikona Account? Why should anybody will pay for the mistake done by the company itself?
They have continued harassing me and are now asking me to pay for the device that they installed on my premises, but failed to collect the device during the period I requested them to terminate and collect their devices.
Why should I pay them even a single Buck? I am still feeling like being cheated for the money that I paid them in advance at the time of Installation, as the services provided during such period was very poor.
I have requested them for 10-15 times for the termination of the services by 25th January 2017 or before. It's not the consumer's mistake but the company's itself if they continued their services after 25th January 2017.
Tikona Digital Networks customer support has been notified about the posted complaint.
Jun 18, 2017
Updated by Suman Kumaar Thakur I am loosing my cool. I have several times requested Tikona Customer Support executives to terminate their services because i am very frustrated on the kind/quality of services they are providing me. I asked them that i want no other resolution but to terminate their services. Despite of my several requests, they didn't terminated their services & raised bills on me. Today i had a conversation with one of their representative from mobile number:[protected] & [protected] & they confirmed me that we had sent you a mail against your suspension request stating that technical problem has been resolved and you can now use our services. I asked them, on which mail did you sent me the mail? He said that mail was sent to [protected]@outlook.com, which is different mail than my current email, i shared to one of their installation person. Mail that i shared to them was: [protected]@outlook.com. They were sending me mails on incorrect email. I requested their customer care executive over telephone and ask them to terminate your services & i do not want any further resolution, I just want you to stop your services.
They did't terminated their services & said that you have paid for your services till 25th Jan-17. We request you to use it till 25th Jan-17 & thereafter we will terminate your services. But on 26th Jan-17 i received a mail stating a new bill against your account has been generated.
I am loosing my cool i want to beat this #### company owner & other customer care representatives so hard that they will bleed till their death. They had wasted my Money what i have paid them in beginning and are also wasting my time. Mentally harassing me, which is totally unacceptable for me. I want to file a case against this #### ##### looter company
Verified Support
Jun 20, 2017
Tikona Digital Networks Customer Care's response Dear Mr. Kumar,
Greetings from Tikona.
Your account disconnection request is in progress and your account will be terminated shortly.
Post termination the devices will be recovered from your premises and full and final amount will be concluded.
Regards
Tikona Care.
Jun 20, 2017
Updated by Suman Kumaar Thakur As discussed earlier, since i have requested Tikona Customer service Executives to disconnect the services before the expiry of beginning service term of 90 days. It was requested by me on 31st Dec-16( on call), 10th Jan-17(on call), 11th Jan-17 (via Mail ) 15th Jan-17(on call) 20th Jan-17 (Via call). So there is no any liability against me to pay even a single buck for the services not disconnected & continued after 25th Jan-17. And since i made purchased the devices (Wifi Router) by my self (was not provided to me by tikona services) Tikona can't Take the wifi router from me because i paid the cost of wifi router to the installation person in addition to the installation cost & 90 Days subscription charges.
Verified Support
Jul 17, 2017
Tikona Digital Networks Customer Care's response Dear Mr. Kumar,
Greetings from Tikona,
We have checked and found your account is terminated as per your request.
As full and final is concluded, we request you to make payment of Rs3, 363.89/- at the earliest.
For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care.
Jul 20, 2017
Updated by Suman Kumaar Thakur Why would I pay you even a single penny? are you mad? If I requested your support executive over the phone for several times to discontinue your services before the expiry of 1st service term, & your company fails to do that, then why should a consumer pay you for that? I haven't used your internet services even for a single day in the period against which you are claiming this amount. You can't charge anyone if he had requested you to discontinue your services for so many times & for the period of services which were not availed by the consumer. So kindly mind your language and stop asking me to pay for any money. This is a clear case of looting consumers. I will complain it to telecom ministry against all such kind of cases tikona had committed and tried to loot customers. Consumer is also not responsible if you record wrong email address despite giving correct email address by the consumer.
Jul 20, 2017
Updated by Suman Kumaar Thakur I had clearly communicated this message for several times over the telephone to your consumer support executive that I will not pay even a single penny if they fail to discontinue their internet services upon the expiry of 1st 90 days of your services against which advance payment was already made. I have communicated them that they can still discontinue internet services before the expiry of the 1st 90 days terms & I am ready to suffer loss for the payment I have made already to them. But your company fails to do that. I have sent disconnection request emails to tikona for several times, but they have registered my incorrect email address despite correct email address was given by me in written to installation guy who collected my documents. How can a consumer be liable to pay, if he had already cleared & requested you guys to discontinue your services even before the expiry of the 1st 90 days service term?
Jul 31, 2017
Updated by Suman Kumaar Thakur I have requested your customer care executives over the phone and via email for several times to stop and terminate Tikona Internet services and my tikona account as I am very much dissatisfied with the kind of service quality tikona is providing. I made this clear to Customer care executive that if they fail to terminate my services before the end of current terms against which I have paid for... I will not be responsible for paying Tikona even a Single penny. If customer is asking to terminate services against their account, and your team fails to do so, despite of several reminders by the customer himself. Then customer is not responsible/liable to pay even a single penny for charges against any later period against which termination request is already communicated. A consumer is also not responsible if you record the wrong email of a consumer, when consumer himself has submitted in written about his personal information including his email id too, to your installation guy or person who so ever is responsible for collecting documents from new customers.
Before asking for payment, you should check all your my voice call records for my calls to your customer care center before making me responsible for fault of yours.
Verified Support
Nov 16, 2017
Tikona Digital Networks Customer Care's response Dear Mr. Kumar,
Greetings from Tikona,
We have checked and found your account is terminated as per your request.
As full and final is concluded, we request you to make payment of Rs3, 363.89/- at the earliest.
You are liable to pay Rs 1, 500/- as penalty for breach of the terms of services, If you failed to surrender the Roof Top Device even after several intimation from our end.
For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care.
Dec 20, 2017
Updated by Suman Kumaar Thakur Now they are confirming that they have terminated the account, and I have to pay them Rs. 4, 863.89 for the services provided by them on or after 26th January 2017, which I stopped using from the same date.
I dropped the mail for the termination of my Tikona account as on 11th Jan-2017, and have followed them via my registered mobile number to terminate their services and I will not use & pay them if they continued their services.
During a discussion with the account manager from Tikona department, It has been found that they have registered wrong email id of mine, which was provided by me in writing to them, and they didn't consider my termination request, which was sent to them by mail as on 11th Jan 2017.
So actually they are asking me to pay for the mistake and fault done by them, not by me, they even didn't consider by termination request that I made to them via calls for several times.
I shifted from that location to other location as on 29th Jan 2017, and haven't used their services after 25th Jan-2017 but they are asking me to pay for the services that they continued on and after 26th Jan 2017 even after my several requests of termination & intimation that I will not be responsible for making any payment, if they failed to terminate their services after 25th Jan 2017.
This is the clear case of consumer harassment, and I want the consumer protection FORUM to punish these fraud companies for looting the money of consumers and asking them to pay for the services continued by them even after several requests of termination by consumers which they didn't use.
I will not pay a single buck to them, I already am feeling cheated by paying them money in advance at the time of installation as the services provided by them was very poor, they got the payment for 3 months for 2mbps services and they continuously provided poor services and speed below 512 kbps.
During the first 3 months of subscription periods, against which I made the advance payment to them, I requested their CUSTOMER CARE representatives to terminate, suspend their services and refund my money, but they told me that advance received will not be refunded, So I ask them to suspend & terminate their services as soon as possible even if they will not refund my money.
Despite my several reminders from mail and calls they didn't terminate & suspended their services. I paid advance until 25th Jan 2017 and left that location as on 29th Jan 2017.
I reminded them as on 26th Jan 2017, when I received a message that "a new bill has been generated against your Tikona account". I called the Tikona CUSTOMER CARE and asked them "What the hell is this, I told you guys to suspend the services & my Tikona Account by 25th Jan 2017 and also warned you already that in case you fail to terminate or suspend my Tikona Account, I will not be responsible for making any payment for the services that you continue for the period after 25th Jan 2017"
He confirmed me that sorry we will terminate your account by the end of the day, and you don't have to pay any amount against the new bill.
But now they are asking me to pay the money. I have been continuously harassed by this company and I want to take revenge against this company, but since I belong from a middle-class family it is very difficult for me to file a harassment case against this ### company.
I request the consumer protection department to come forward and stop this company from continuously harassing me and others
Verified Support
Dec 26, 2017
Tikona Digital Networks Customer Care's response Dear Mr. Kumar,
Greetings from Tikona,
We have checked and found your account is terminated as per your request.
As full and final is concluded, we request you to make payment of Rs 4, 863.89/- (including CPE Penality Charges) at the earliest.
For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care.
Please ask the person to stop calling me again and again. I am afraid of getting harmed. My husband is also upset with the matter.
Close the issue ASAP.
Regards,
Mrs. Aditi Gaikwad