[Resolved]  Tikona Digital Networks, Mumbai — Making all the billing fault and cheated with people giving false bill.

Address:

Pune, Maharashtra

Consumer id : [protected] when i was in pune at that time taken the broadband of tikona bc's there was no private operator thr. initially given 1500/- deposit which is refundable as per the agreement paper from company. when i left from pune at time 100 times informed them for cancellation & take that installed equipment. but those people they didn't do as per the communication. i left from pune and came to Bangalore. as per the total bill adjustment 1500/- was properly settled and same communicated by mail also. then after also still those people are sending mail for paying this amount and not removed the installed equipment til now. they have been giving me legal notice till now. =================== Hi, Just now I have discussed with You can write to us at our address given below or e-mail to [protected]@tikona.in or call Mr. Chetan Sharma on [protected] / [protected] / [protected] after making requisite payment. In which way he was talked with me it is clearly saying that, what ever till now I have been communicated with you not valuable. He was giving threatening to me that we can see in court. I don't think so that this is the way of taking to a customer. Attached the screen shot for all the mail which communicated with you. Please check all the mail properly and try to understand when i informed for cancellation not only mail but also talked with phone. For cancelling the connection & do the amount adjustment had communicated properly with you by mail & phone. Before leaving Pune, informed the same in proper time. But it was your problem that you could not collect properly at that time then after also called more times and given the update in mail. But i think you people are not taking all these things seriously. The same also again i am communicating with you . Please take it seriously and do the settlement asap. Advice your customer care team to talk properly with users. Thanks, Manas Mobile: +91-[protected] On Wed, Nov 27, 2013 at 4:05 PM, Legalcolls <[protected]@tikona.in> wrote: Demand Notice Date: 27TH Nov’ 2013 SAHOO MANAS BLOK NO.4, ROOM NO.202, 2ND FLOR, WADGAON SHERI NEAR SIDDHI VINAYAK TEMPLE, PRASAD N AGAR SOCIETY Sub: Your Tikona Service ID No [protected] & Billing Account Number[protected] Dear Customer, We wish to draw your kind attention to the following facts: That Tikona Digital Networks Pvt. Limited is a corporate body duly registered under the Companies Act, 1956, and in business of providing Internet services. That you have subscribed the internet Services being provided by us on the terms and conditions as laid down in the subscriber registration Form (SRF) which was duly read acknowledged and signed by you That in lieu of the internet services availed under this agreement and the devices provided to you, we have from time to time sent you bills for the same. In view of the non-payment of the bills, you have also been reminded through telephone calls and SMS messages to make payment of the bills sent to you. However, in spite of several such demands and reminders, you have failed and neglected to pay the amounts of outstanding bills aggregating to Rs.1537. In accordance with the terms and conditions of the SRF, you were under an obligation inter-alia to make payment of periodic bills raised upon you in respect of services availed by you. However, in spite of the receipt of Statement o[censored]sage from us, you have grossly failed to make said payments. In addition to above, you shall be required to pay Rs. 1500 in case you fail to return Modem along with all accessories to our authorized representative . Please refer to Para 23 of Terms and conditions of the subscription, an extract is appended below “In case of service discontinuation, the subscriber shall compulsorily return all the modems in working condition. In the event of subscriber not being able to deliver the modem to the company, for reasons attributable to their action/account, the modems would be assumed to be permanently undeliverable to any person including the company. In such an event, including a case where the modems are delivered by the subscriber in non-working conditions, the company would charge the subscriber <image002.png> 1500 per modem not returned or returned in non-working conditions towards penalty/damages for breach of the terms of service. This is applicable for all plans. Please note that the Modem provided by Tikona and installed in your premises is a wireless transmitter imported by the company under a license issued by WPC wing, Department of Telecom, Government of India. Possession of such equipment, under your ostensible charge, is prohibited under THE INDIAN WIRELESS TELEGRAPHY ACT 1933 ACT XVII OF 1933. You are requested to make immediate payment of Rs.1537 and give you this notice, that if you fail to pay, the aforesaid sum thereon within 7 days we shall have no option, but to adopt appropriate recovery proceedings, inclusive of legal proceedings criminal as well as civil, against you at your entire risk as to costs and consequences. You can pay by Cheque / Demand Draft / Online by multiple ways, log on to http://www.tikona.in/bill-payment to choose the best option. You can write to us at our address given below or e-mail to [protected]@tikona.in or call Mr. Chetan Sharma on [protected] / [protected] / [protected] after making requisite payment. NOTE: - PLEASE CONSIDER ABOVE NOTE TO AVOID ANY FURTHER ACTION ON SAME. Yours Sincerely (Authorized Signatory) ===================================================