Tikona Digital Networks Pvt Ltd — Fraud commitment

Address:	Mumbai City, Maharashtra, 400078
Website:	www.tikona.in

(Tikona User Id: [protected])

I was using Tikona broadband service since Aug’11 and decided to terminate services in Aug’15 due to frequent disconnection problem and no resolution from customer service team inspite of several telephonic complains.

Customer complaints seem to have no meaning for Tikona as all these concerns had been brought to the notice of Tikona executives several times (10 – 20 times between July – Mid of Aug’15) but issue not resolved infact fraud commitment were made that engineer will visit and resolve issue which happened only once.


Completely fed up and disappointed with service, I decided to terminate the connection and intimated same to Tikona Customer Care Team by phone several times but no action on my request and they raised Invoice on 18th AUG’15 amounting 2700 - 6 month plan (ADULH300K) which is deliberately done by Tikona, as a perusal of many online forums indicates this to be a repetitive behavior of Tikona.

As I was not having access to internet so as soon I have seen mail immediately called customer care team and they assured to issue credit note which never happened so finally sent mail to customer care team on 6th/SEPT/2015 stating the discussion we had over phone and rejected for any payment later on from customer care team that they are going to offer me special plan of 999 which will be valid for 1 year so I asked them to send mail and confirmation on credit note for previous bill and suggested plan which again never happened.

I have tried to call to customer service team but since 17th/OCT/2015 auto message coming that you will receive call from no.[protected] and now to my expectation no call received till date Below please find complain reference no. and date of last 2 complain references

1-[protected] dtd 24.09.15
1-[protected] dtd 14.10.15

Shockingly I received SMS from cell no. [protected] on 30/SEPT/15 for collection of Tikona instruments which they finally collected on 16th/OCT/2015 after my reminder sms to the same cell no. again surprisingly reason mentioned in the receipt was non-payment of bill for which again I sent email on 18th OCT but no response from customer care team.

Now again to my surprise a Demand Notice mail dtd 23rd OCT’15 amounting Rs 833 received mentioning fake reasons.

Tikona's failure and consequent negligence reflect a violation of my legal rights as a consumer and a customer of Tikona. I have suffered a financial loss (not limited to the monthly subscription amount) and severe mental harassment due to the actions of Tikona.


Best regards,
Shantanu Mukherjee
Indore, M.P.
Mobile [protected]