Tikona — Disconnection and not Giving Refund

Address:380061
Website:login.tikona.in/userportal

Plan was of 500 GB for 2 yrs Used about 40 GB. due to frequent case the people in the help center told that they give refund dats y we agreed for disconnection Now they are denying and not giving refund as well as disconnected the services
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Tikona Digital Networks customer support has been notified about the posted complaint.
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Dear Atulya,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKJA0070 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards,
Tikona Care
Dear Atulya,

Greetings from Tikona.

Please be assured that your concern listed Jan 02, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care
Dear Atulya,

Greeting from Tikona.

With regards to your concern, we confirm your issue has been resolved. We are monitoring your account since last couple of days and confirm your Tikona services are working fine.

We would also like to inform you that refund or waiver is not applicable for prepaid account.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

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