Tikona Digital Networks Complaints & Reviews

Jan 04, 2016

Updated by SYED SHAKIR IQBAL Dear Tikona,

The executive call from Mr. Deepak or so today was no different from the one I had received 6 months prior.
While I had already requested your executives continuously to carry on with disconnection through phone calls you guys kept on delaying the calls and responses by always suggesting alternatives for retry when I was very clear that nothing was left to be entertained. You delayed my requests for your own benefit and are now eating up my advance money for your own wasted time for proceeding with disconnection. Furthermore, I clarified with the executives multiple times that I will be refunded the billing amount for the entire duration since the device was disconnected/not logged in during relocation and I precisely clarified that if relocation is an issue then I'm ready to go for disconnection during the call on 24th July.

Today executive told me that my money will not be refunded because the request was acknowledged late and no refund will be made for the period 24th July onwards since when I had not logged on the account.

I also reported the examples of multiple if not all the customers facing the same fishy issue (7 of my own colleagues who had already warned me against taking up tikona which unfortunately I didn't follow) in disconnection from tikona but your executives say that this is the only time they have this issue along with phony advocate calls from number +91-[protected] (user called around 28th DEc 2015).

Please clarify :
1. Why should I, a customer who already gave an ultimatum as well as clarified on phone about refund as well as relocation and disconnection be charged for the tardiness of request processing by your employees?
2. Why the 20 day schedule from your acknowledgement mail wasn't on time and coincidently it happens with all the other customers?
3. Why do almost every complain regarding tikona goes through the procedure of consumer harassment?
4. Why sub-standard and irresponsible conduct by your employees be paid through customer money?
5. Why should I pay for a relocation when neither the connection or the device were installed ?
6. How am I suppose to provide proof that my call had conveyed my request, do you recommend every user to record your calls because you are not trust worthy ? Its shameful for any industry if customers have to provide PROOVES to get clarification over their complain.

You owe me my one month rental plus the due amount from july 25th to July 31st.

Please be aware that playing fraud with users is only going to let down your own credibilty and customer support but our complaints are falling on deaf ears I guess.

REGARDS,
SHAKIR

Jan 04, 2016

Updated by SYED SHAKIR IQBAL Please show the right hand side this page to your executives about how almost all the complaints are regarding the same fraudulent disconnection issue which your ignorant and irresponsible customer care overlooks.
Please forward them this snippet.