Tikona Digital Networks Complaints & Reviews

Totally disappointment with the Tikona service and the way they(Customer Care & technical persons) response to the South Indian customer is annoying.
Customer ID : [protected]
Name : Arul
Issue: We are not getting the internet speed properly, so we raised the complaints as below (getting internet speed of 120 kbps instead of 2Mbps).
· 1-[protected]

· 1-[protected]

Today...

My user Id is [protected]. I have been complaining signal issues since I took connection. But it wasn't resolved. During July I lost connection completely & requested to terminate the connection. But request was not taken instead they sent a technical person to fix the connection. Technical guy himself said it cannot be resolved that there is no signal. He said he will inform the customer care about the issue and terminate the service. Despite...

I am not able to download any movies with the help of Tikona brodband, this serivce very poor and very disadvantage for me. The BSNL serviece is much batter of tikona in uttar pradesh Varanasi....

Mobile Number-[protected] We have been not able to use the Token Internet for past 2 months because of connectivity issue. Even if at times it connects the speed was very slow that is not as per the plan. We called customer care so many times, raised request as well and also engineers visited our place twice or thrice but they could not able to resolve the issue. So we are not going to pay the billed amount. As per the current...

User ID - [protected]. Its been past 2 months for my request for disconnection of broadband service. I cleared my bills before requesting disconnection. I got multiple calls from different representative to change plan. Now after 2 months they are saying you have remaining payment of 800. I have not used their connection then why outstanding payment i do not understand. Now they are saying that they will send me legal notice....

Hi, i Deepak Kumar Pandey user ID [protected] was using tikona from last 2 years. From March 2015 my internet was not working properly. I had requested for disconnection in may, june july but account not deactivated. As suggested by tikona representative i didnt pay bill for July and Aug and my service suspended on 5th sep 2015.and i got bill for 1600. In Nov i got legal notice for payment. And they said pay your Monthly rental you will...

Hi, I have drop a mail to tikona service provider and also talked to them about removing the service from my home. I have email with me dated 14th October for the removal of the service and also i called and talked to there representative to remove the service from my home. They advised me i can just stop using the service and they can see at there end that there was no usage at my connection after the next billing cycle i.e on 26 November....

Hi My customer id [protected]. Submitted all the accessories long back, still not getting the final termination mail. Please look into this matter as soon as possible. Regards, Vidisha...

I stopped using Tikona service in May 2015 due to technical issues. I've paid all the bill and returned back modem as well. However, I am getting call from legal call warning me to pay around 1000 to 2500/-. I do not have any outstanding dues. I tried calling Tikona CC for around 3 hours continously to all various numbers but the calls are not being forwarded to representative. After that I sent an SMS BILLINFO to 5676708. I clearly...

I requested for the close of my connection on June 2015, and I even have the confirmation from them over email dated 31st August. I still got bills even after that date. I have called up the customer care people in numerous number of times, but all the time they mention that don't need to pay anything as the bill will be settled. But I am still getting bills and today I got a phone call from someone threatening me of Police. I called up today...

Login ID: [protected] Contact: [protected] Name: Amrendra Prasad Lastly I had paid the advance bill for Mar2015 Rs.1011. Though I got a lot of problems during that tenure. I had complained repeatedly over mail and phone calls. But the issue didn’t get solved. From last two months I been complaining about the service and calling Tikona customer care everyday. The engineer never visited. Everyday I used to talk with new person and...

In Spite of my 7 to 8 calls for new connection no body turn up. My complaint was taken as urgent priority one month passed still nobody turnup I didn't understand the actual meaning of tikona's urgent priority. No senior official is there to control this or all are sleeping...

I got a broadband connection from tikona, last month on Nov 27. The installation guy told that the billing cycle would be from 27 to 27. But the cycle is reset and as per the self care portal of the company, the the complete one month usage is finished and a new cycle has started. This is fraud as it was never told that the usage is on pro-rata basis. Kindly help me out...

I am having a Broad Band connection of Tikona Digital Network, I was getting very poor speed and problem not solved despite my repeated complaint as well as Appeal to Mr J.Nair. Hence I have requested for disconnection vide my request acknowledgement no. 1-[protected] on 03.09.2015. They are not making disconnection despite my repeated request by email/customer care, acknowledgement number of some are 1-[protected] dt 30.10.15, 1-[protected]...

I'd switch my provider the day I find a better option. This is pathetic. Poor customer service. Emotionless and senseless agents. I am a working man and also got a website to run. So, I get time only on weekends to surf and make changes. However the network vanishes on every weekend when I need it the most. Everytime I call either I am given a fake assurance to wait for 24 hrs or informed I've got a prob with my rooftop device. Trust me that's...

My cust id : [protected] Hello tikona, There are below issues with your billing, find the details You need to resolve 1) broadband usage - 4666 MB for 7 may - 6 jun . I have not used this, as per tikona server session log ony 102MB used by tikona equipment. So rebate on 7-May to 6-Jun 750/- +tax = 827.87 2) rebate on 7-Jun to 6-Jul 750/- +tax = 857.38 as there is no usage in 7-Jun to 6-Jul period 3) rebate on late payment...

Hello Team, I was using tikona net service for 4MBPS plan and after few months i complained for disconnecting thier service on 11st august as Request Number 1-[protected], dated : 8/11/2015 08:32:46 PM and made the paymets for the same till 6th of September, but they are still not terminating my connection and increasing bill cycle every months and call many times for the payments which makes no sence. As i did complain on 11th of August...

My name is Dhawal Gawande.I had bought Tikona service in the month of June but in July I had to shift to another city so I had raised a request for deactivation.I had also called the boy who had done the installation in my house for the service he told that he would disconnect the service.We also had got a call from the customer care people asking why did I want to disconnect the connection, I told them the reason and they said it would be...

I was one of the premium customer of Tikona, Customer iD: [protected], I used this connection for an year and then disconnected as I was moving to different city, I have paid all the outstanding bills returned all the devices, everything. After 5 months of deactivation from service their Advocate calls me claiming that there is outstanding amount of 933 rs is pending with me and I need to pay this immediately otherwise they will put up the...

Dear sir, . I Purchase tikona new connection application No : [protected] amount Rs. 3400, 20 months. 1st time recontinuous this service D. 18/01/2014 Rs. 1, 478 (You cradit my tikona prepaid balance failure connection related issue rs, 521 (Rs. 1999 - Rs. 521 = Rs. 1, 478.22) 2nd time recontinuous this service D. 18/01/2014 Rs. 1, 380.63 (You cradit my tikona prepaid balance failure connection related issue rs, 681.37 (Rs....