Tikona — Disconnection | |||||
Hi, I have asked for disconnection from tikona after a week of availing its facilities. I have registered a complain on september 9 for disconnections after giving them a chance to rectify the issue but they couldnt. Till date my connection has not been disconnected as on add - on i get calls to pay bills and spam my message box. My tikona customer id is [protected]. My last conversation was 2 weeks ago where they promised me to get disconnected in 2 days and the lucky day has not yet come. Thanks, Amit Was this information helpful? | |||||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Dear Mr. Sharma,
Greetings from Tikona.
With regards to your concern, we confirm that your disconnection request is in process.
Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards
Tikona care
Greetings from Tikona.
With regards to your concern, we confirm that your disconnection request is in process.
Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards
Tikona care
Hi All,
I have not been using the Tikona broadband before I posted in this forum.
As you see my I registered my complaint here on November 4th, I got a message from Tikona team today i.e.., March 7th 2016 after 4 months that they are disconnecting but they want me to pay the bill or they we take action. I ask consumer court that I am not availing the facility and Tikona has responded as well that they are disconnecting then why I have to pay.
This is the response from Tikona I got today,
This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.
Dear Customer - AMIT SHARMA.
Tikona broadband User ID: [protected] registered against your name is terminated.
Mentioned below are the outstanding details for your Billing Account no.[protected]
Total Amount Payable (Without Termination Penalty): Rs. 1240.34
Total Amount Payable (With Termination Penalty): Rs. 2740.34
On account of service discontinuation due to non-payment, you shall compulsorily return all the modems in working condition. In the event of not being able to deliver the modem to the company in 7 days from the date of this email failing which Termination Penalty charges of Rs.1500/- will be levied on your account as per terms & condition mentioned in Subscriber Registration Form.
Please call our ISP coordinator to return our device.
You can contact our authorized representative SANJAY KHAN at [protected] for returning the Modem
In the event of not being able to clear the Termination Penalty charges of INR 1500/- along with the outstanding dues (if any) we shall have no option, but to adopt appropriate recovery proceedings, inclusive of legal proceedings, criminal as well as civil, against you at your entire risk, costs and consequences.
In case you have any query or wish to reactivate the services please feel free to write to us on [protected]@tikona.in from your registered email id.
Regards,
Customer Care
Tikona Digital Networks
Please help block these companies which do not serve and harass the customers.
Thanks,
Amit
I have not been using the Tikona broadband before I posted in this forum.
As you see my I registered my complaint here on November 4th, I got a message from Tikona team today i.e.., March 7th 2016 after 4 months that they are disconnecting but they want me to pay the bill or they we take action. I ask consumer court that I am not availing the facility and Tikona has responded as well that they are disconnecting then why I have to pay.
This is the response from Tikona I got today,
This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.
Dear Customer - AMIT SHARMA.
Tikona broadband User ID: [protected] registered against your name is terminated.
Mentioned below are the outstanding details for your Billing Account no.[protected]
Total Amount Payable (Without Termination Penalty): Rs. 1240.34
Total Amount Payable (With Termination Penalty): Rs. 2740.34
On account of service discontinuation due to non-payment, you shall compulsorily return all the modems in working condition. In the event of not being able to deliver the modem to the company in 7 days from the date of this email failing which Termination Penalty charges of Rs.1500/- will be levied on your account as per terms & condition mentioned in Subscriber Registration Form.
Please call our ISP coordinator to return our device.
You can contact our authorized representative SANJAY KHAN at [protected] for returning the Modem
In the event of not being able to clear the Termination Penalty charges of INR 1500/- along with the outstanding dues (if any) we shall have no option, but to adopt appropriate recovery proceedings, inclusive of legal proceedings, criminal as well as civil, against you at your entire risk, costs and consequences.
In case you have any query or wish to reactivate the services please feel free to write to us on [protected]@tikona.in from your registered email id.
Regards,
Customer Care
Tikona Digital Networks
Please help block these companies which do not serve and harass the customers.
Thanks,
Amit
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+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed Nov 04, 2015 has been noted and our team is working on addressing the same.
Regards,
Tikona Care