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Tikona Digital Networks Complaints & Reviews

www.tikona.in

3.4

Updated: Oct 7, 2024

Complaints 5786

Resolved

3610

Unresolved

2176

Good! Tikona Digital Networks values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Tikona Digital Networks step up their efforts to fully resolve all complaints 👍

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Tikona Digital Networks reviews & complaints page 177

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Address: Mumbai City, Maharashtra, 400101

Hi i was Tikona Internet user id [protected] i have already cancelled all the services from tikona, even these people have taken away all there device, Today i have got call from a person, he was forcing me to pay the bill for the service which i have not used. He was telling me that he had filled a case against me. Since i am not using any services of this worst and pathetic company for what reason do i pay any money, I want strict action to be taken on this Tikona Fradulant person

Tikona Digital Networks customer support has been notified about the posted complaint.

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Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Nov 27, 2015

Verified Support

Dear Sachin,

Greetings from Tikona.

Please be assured that your concern listed Nov 26, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Dec 8, 2015

Verified Support

Dear Mr. Patel,

Greetings from Tikona.

With regards to your concern, we confirm your Tikona service has been terminated.

Post full and final calculation, you are liable to pay outstanding amount of Rs. 1, 002.89/- .

To make online payment follow the link: http://tikona.in/for-home/customer-support/tikona-care/quick-bill-pay/

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

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Address: 560059

Website: Tikon.in

I have recently taken Tikona 4MBPS 50 GB Plan(User ID:[protected])
Its been a pain since second day as the speed of the internet is too slow.
They say Its 4mbps, but I never seen speed crossing 2mbps in speed test.
I am getting only 100 t0 300 kbps all the time.
Called customer care multiple times(10 approx).
They said issue will be fixed soon or in 8 hours.(The executives give some random number that comes to their mind)
But nothing has been done till date. It is so irritating. I have recently gone sick so i thought I could work from home. But because of this stupid internet connection, I had to go to office to work.
Please kindly help in resolving the issue.

Dec 27, 2021

Complaint marked as Resolved

resolved

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Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Nov 27, 2015

Verified Support

Dear Karteek,

Greetings from Tikona.

Please be assured that your concern listed Nov 26, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Dec 1, 2015

Verified Support

Dear Karteek,

Greetings from Tikona.

With regards to your concern, we are working towards a resolution. We will revert to you shortly.

Also, we request you to refer the link below for ways to optimize the speed:

http://www.slideshare.net/TikonaIndia/3-ways-to-optimised-speed-by-tikona-digita...⇄

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

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Address: Chennai, Tamil Nadu, 600119

Website: www.tikona.in

I have used this company broadband. After few month network was not working, we complained about it. there representative came try to resolve it but no resolution we got. finally after calling them for a month we said to cut our connection we're no more interested.

Here the drama started.

there senior insist us to use there connection without connection. and they'll deduct our bill amount for inconvenience. still we said we are not interested kindly cut our connection. and there after we never used there internet. and we left that flat to after confirming it to company that we're discontinuing this flat and everything like we don't want connection and all.

then one good day a guy called me said " I'm Tikona advocate, i'm going to do case on u for not paying the bill". i asked him what bill n all he said i have been using this connection but didn't paid the bill.

where else i left that flat long before and also confirmed tikona service for disconnection.

but he forced me to pay bill of 2100rs else he'll do case, at that min time i was having nothing to do so i thought ok just once pay the bill and get free from it. And i payed the bill. and called tikona care regarding this, after explaining everything i said if my connection is there kindly disconnect it. they said ok sir.

again today 26 Nov, 2015 i got call from some advocate saying the same story. this time i said do whatever you want to do. as i know i didn't did anything wrong.

User ID.-[protected]
Dates regarding these complains were as follows.

1) First complaint - Approx -April, 2015 Last week.
2) List of complaints - In all May, 2015 month.
3) Final Call for Disconnection - Last week of MAY, 2015.
4) Advocate Call - July or August 1st week.
5)Again I called for issue - August, 2015.
6)Again call from Advocate for another bill - 26-Nov, 2015.

Tikona Digital Networks customer support has been notified about the posted complaint.

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Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Nov 27, 2015

Verified Support

Dear Ashu,

Greetings from Tikona.

Please be assured that your concern listed Nov 26, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Dec 1, 2015

Verified Support

Dear Mr. Kumar,

Greetings from Tikona.

With regards to your concern, we confirm that your Tikona service has been terminated.

We would also like to inform you that your full & final calculation of your account is in process. We will update you accordingly.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

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Address: Mumbai City, Maharashtra

Website: www.tikona.in

I've started using tikona services in Feb-2014 and I've stopped using it in aug-2015 since I was shifting to some new place and also called their customer care to deactivate my account. ( Service Request Number 1-[protected], dated : 8/29/2015 09:11:35 PM). According to customer care, I should get a call/mail from them and their engineer will visit my home to collect the device. Unfortunately, neither anyone from tikona visited my home nor I've got any calls from that side. On top of this tikona has continued to send the bills to me for onward months even if I was not using their services! I've called their customer care multiple timse to know the status of the same, but never got a satisfactory answer, also requested to talk with some senior person but they denied. They just says that you will get a call in some days, which never happens. And they've kept on sending me reminder mails/IVR calls/Sms to pay the bill! Even sent me legal demand notice for the same! What kind of professionalism is it? UserID: [protected] Cancellation req. id: 1-[protected] follw up req. id: 1-[protected]

Tikona Digital Networks customer support has been notified about the posted complaint.

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Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Nov 27, 2015

Verified Support

Dear Mahesh,

Greetings from Tikona.

Please be assured that your concern listed Nov 26, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Dec 1, 2015

Verified Support

Dear Mr. Thumar,

Greetings from Tikona.

With regards to your concern, we confirm that your disconnection request is in process.

Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards
Tikona Care

M

Mahesh Thumar

from Surat, Gujarat

Mar 9, 2016

It's been more then 3 months and no response from your side regarding termination. All the time you're asking to pay fraud bill amount!

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Address: Mumbai City, Maharashtra, 400072

I need help. Tikona is harassing me. I had requested for disconnection of Nov 8 2015.They said they have raised a complain for disconnection of line on the same day however is not sharing the complain number as they said they will send a full and final settlement email within 30 working days. They are trying to avoid me.

Tikona Digital Networks customer support has been notified about the posted complaint.

Nov 25, 2015

Updated by Gauzy786 MI need help. Tikona is harassing me. I had requested for disconnection of Nov 8 2015.They said they have raised a complain for disconnection of line on the same day however is not sharing the complain number as they said they will send a full and final settlement email within 30 working days. They are trying to avoid me.
My consumer ID:[protected]
My bill is paid and upto date till now.
There is no overdue amount which is pending to be paid. The data that was used from the period of Nov 7 2015 till today which is 25 Nov 2015 is 7078MB.
I don't wish to continue with tikona anymore. But no one at tikona care is ready to listen to me. They keep asking me baseless questions and are forcing me to keep this connection.
I request consumer Complaints department to get this matter sorted as tikona as stopped responding to email as attached in the screenshot.

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G

Gauzy786

from Mumbai, Maharashtra

Nov 25, 2015

My consumer ID:[protected]
My bill is paid and upto date till now.
There is no overdue amount which is pending to be paid. The data that was used from the period of Nov 7 2015 till today which is 25 Nov 2015 is 7078MB.
I don't wish to continue with tikona anymore. But no one at tikona care is ready to listen to me. They keep asking me baseless questions and are forcing me to keep this connection.
I request consumer Complaints department to get this matter sorted as tikona as stopped responding to email as attached in the screenshot.

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Nov 26, 2015

Verified Support

Dear Subscriber,

Greetings from Tikona.

Please be assured that your concern listed Nov 25, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

G

Gauzy786

from Mumbai, Maharashtra

Nov 26, 2015

I don't understand why is it taking you guys so long to disconnect the li e. Also why is tikona avoiding my calls and if the phone call get answered why is it that the representative is forcing me to keep the connection.
Requesting you to please disconnect the line asap.
Thanks

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Dec 1, 2015

Verified Support

Dear Mr. Joshi,

Greetings from Tikona.

With regards to your concern, we confirm that your disconnection request is in process.

Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards
Tikona Care

G

Gauzy786

from Mumbai, Maharashtra

Dec 1, 2015

Ok.. I hope so.. as its being more then 20 days...its still under process.

G

Gauzy786

from Mumbai, Maharashtra

Dec 4, 2015

I'm still waiting for full and final settlement email. It's being a month now. What's happening..?

G

Gauzy786

from Mumbai, Maharashtra

Dec 8, 2015

Congrats tikona.. We have completed a month with on going discussions. This is harassment.
I requested for discussion a month back and tikona has done nothing about it.
I need to know what's going on?

G

Gauzy786

from Mumbai, Maharashtra

Dec 11, 2015

What's the update.. Its more then a month now

G

Gauzy786

from Mumbai, Maharashtra

Dec 17, 2015

Nothing has been done so far.. Unbelievable.. This is seriously.. Harassment . dur you think.. I[censored] treat ur customer like this.. They would ever get back to you?

G

Gauzy786

from Mumbai, Maharashtra

Dec 28, 2015

No progress till date. No email from tikona.

G

Gauzy786

from Mumbai, Maharashtra

Jan 9, 2016

Email sent to CEO Mr prakash bajpai

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Address: 560067

Website: www.tikona.in

Hi Sir, My name is vinod kumar. I was using Tikona internet service with User ID: [protected]. On 15th May 2015 I requested for connection close, i have sent mail to [protected]@tikona.in and got call from them and told them to disconnect. even after one month they have not disconnected so i sent mail again on 29th June and told them to disconnect(i have mail proof for all these).but still they didnt disconnect and i got a mail for final bill as Rs 1116.00 till 06rd Aug 2015 .i called many times to tikona customer care call number[protected]. The IVR system is saying we 'll call back within 48 hrs, but no one is calling me back.you can even check when i lost used internet(plz check with my USER ID when i have last consumed data). now i am getting call from [protected] that they are going to file a case.

+2 photos

Tikona Digital Networks customer support has been notified about the posted complaint.

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Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Nov 26, 2015

Verified Support

Dear Vinod,

Greetings from Tikona.

Please be assured that your concern listed Nov 25, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Dec 8, 2015

Verified Support

Dear Mr. Kumar,

Greetings from Tikona.

With regards to your concern, we confirm your Tikona service has been terminated.

Post full and final calculation, you are liable to pay outstanding amount of Rs. 2, 316.18/- .

To make online payment follow the link: http://tikona.in/for-home/customer-support/tikona-care/quick-bill-pay/

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

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Address: Ahmedabad, Gujarat, 282350

Website: selfcare.tikona.in

I mr. harsh h dharsandia have a wifi connection from the tikona digital networks we have buy a plan of 4mbpas for 8 am to 8 pm but at the server we didnt get the speed of the 4 mbps and i have complainted in the care but they dont resolved the complaint of consumers. so i complainted in the consumer complaints. thankyou.

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Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Nov 26, 2015

Verified Support

Dear Harsh,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKNV2951 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards,
Tikona Care

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Nov 27, 2015

Verified Support

Dear Harsh,

This is a gentle reminder to follow-up on your concern listed on Nov 25, 2015. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned
reference number TIKNV2951 in the subject line.

Regards,
Tikona Care

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Nov 30, 2015

Verified Support

Dear Harsh,

Gentle reminder # 2

We have not received your information for us to take it forward. We now request you to share your detail on our official Tikona Forum - forum.tikona.in by mentioning the reference number in the subject line.

Regards,
Tikona Care

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Address: Jabalpur, Madhya Pradesh, 482001

Website: tikona.in

User ID - [protected] For the last 15 days I've been having continuous disconnections and low speeds - the connection hardly works during the day. This mostly happens during the time when I'm supposed to be getting my higher speed of 4mbps in daytime (8am-8pm) and every time I call the customer care they tell me the problem is with the main tower and it will be fixed in the next 24 hours. I ask them to fix the tower or if it can't be fixed then change it and it seems that they have never sent anyone to fix the tower. The net starts working for sometime and then disconnects or/and is giving just 2mbps/1mbps and even 216kbps speeds at times.

Tikona Digital Networks customer support has been notified about the posted complaint.

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Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Nov 26, 2015

Verified Support

Dear Subscriber,

Greetings from Tikona.

Please be assured that your concern listed Nov 25, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Dec 1, 2015

Verified Support

Dear Mr. Ayan,

Greetings from Tikona.

With regards to your concern, we are working towards a resolution. We will revert to you shortly.

Also, we request you to refer the link below for ways to optimize the speed:

http://www.slideshare.net/TikonaIndia/3-ways-to-optimised-speed-by-tikona-digita...⇄

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

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Address: 560036

I was using Tikona broadband connection & properly closed it with closing acknowledgement. While requesting for disconnection (1-[protected]), they were not listening & not processed disconnection process. Even after so many follow up, they were not processed disconnection of my connection. So I have unplugged all the wires & not using it from 6/16/2015. Even though I'm not using single KB of data, how every month they can create a bill? Mentioned in mail & call that I'm not using your service & completely disconnected. Then one guy came on 05/09/2015, collected all materials from me, given acknowledgement saying that you don't have any due, account is properly closed. But yesterday evening I have got call from [protected] & saying that we are calling from Delhi court & Tikona sent legal notice, etc.. Mentally I'm disturbed due to their service & frequent torture. Tikona user ID: [protected] I'm ready to pay what ever I have used. But I have not used single KB of data after my disconnection request (6/16/2015) (1-[protected]). Can they show any of my data use after 6/16/2015? Please check record of my calls & mail after 6/16/2015. So many follow up. But they have not listening, instated keep generating bill & forcing me to pay that bill.

+1 photos

Tikona Digital Networks customer support has been notified about the posted complaint.

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Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Nov 26, 2015

Verified Support

Dear Kali,

Greetings from Tikona.

Please be assured that your concern listed Nov 25, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Dec 8, 2015

Verified Support

Dear Kali Dasan,

Greetings from Tikona.

With regards to your concern, we confirm your Tikona service has been terminated.

Post full and final calculation, you are liable to pay outstanding amount of Rs. 2, 617.09/- .

To make online payment follow the link: http://tikona.in/for-home/customer-support/tikona-care/quick-bill-pay/

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

K

kali dasan

from Bengaluru, Karnataka

Jan 27, 2016

Hi Tikona,

My disconnection request (1-[protected]) on 6/16/2015 12:33 PM.

After this request I have disconnected all equipments & not used even a single KB of data.

Legally notified by my registered mail & mobile number. But dint get any response from you.

As per disconnection request, you should terminate connection with in 14 days. With out terminating, you are generating bill for every month. why?

Was keep calling & sending mail, no response from your side.

But few months later I have got disconnection acknowledgement.

My simple question, How you are generating bill while i'm not using it ?

Can you show me even single KB of data for my bill?

Attached some images for your references.

After disconnection, they are creating bill & forcing me to pay that bill - Comment #2301031 - Image #0

After disconnection, they are creating bill & forcing me to pay that bill - Comment #2301031 - Image #1

After disconnection, they are creating bill & forcing me to pay that bill - Comment #2301031 - Image #2

After disconnection, they are creating bill & forcing me to pay that bill - Comment #2301031 - Image #3

K

kali dasan

from Bengaluru, Karnataka

Jan 27, 2016

Hi,

Can you please tell me details for outstanding amount Rs 2617.09?

K

kali dasan

from Bengaluru, Karnataka

Nov 11, 2016

Hi

My disconnection request (1-[protected]) on 6/16/2015 12:33 PM.

Then instead of doing immediate termination, why you have closed on 11/10/2016 02:58:50 PM? This is your mistake.

After my disconnection request (6/16/2015 12:33 PM), I have not used your service.

I have surrendered all your devices, Please find attached CPE removal acknowledgement.

Then why I should pay CPE charges?

After my disconnection request, I have sent so many mails about disconnection status, but no reply from your end.

Please check my mails & ticket history.

Mistake is from your side to not closed my connection immediately, because you want to collect money from my side.

I have proper evidence.

This is my last email that I have paid all your amount, surrendered all your devices & nothing to pay any due.

Please check my attached image for more & final status from my end.

After disconnection, they are creating bill & forcing me to pay that bill - Comment #2596133 - Image #0

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Address: Pune, Maharashtra, 411045

Website: www.tikona.in

Hello, my name is sachin, my tikona id- [protected], as per the billing harrasment complaint, and the final billing settlement, i have paid the bill which was payable. and nothing is left, i had already requested for the termination of the connection, and even now i tried to call the customer care numbers, but none of them got through.. almost i tried for 20 times.. thats too frustrating.. i want the termination of my account immediately. And if any further bills are sent to me, i'm not responsible for that at all... Terminate my account. plz.

Tikona Digital Networks customer support has been notified about the posted complaint.

Nov 25, 2015

Updated by sachin772 Refer to this link for the previous complaint http://www.consumercomplaints.in/tikona-billing-harassment-c1176135

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Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Nov 26, 2015

Verified Support

Dear Sachin,

Greetings from Tikona.

Please be assured that your concern listed Nov 25, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Dec 8, 2015

Verified Support

Dear Mr. Dandade,

Greetings from Tikona.

With regards to your concern, we confirm that your Tikona service has been terminated.

Post full and final calculation, we confirm that there are no dues pending on your account and no refund is applicable.

For any further issues/queries, please contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

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Address: Mumbai City, Maharashtra

Website: www.tikona.in

I've started using tikona services in Feb-2014 and I've stopped using tikona services in aug-2015 since I was shifting to some new and also called their customer care to deactivate my account. ( Service Request Number 1-[protected], dated : 8/29/2015 09:11:35 PM).
According to customer care I should get a call/mail from them and their engineer will visit my home to collect the device.
Unfortunately, neither anyone from tikona visited my home nor I've got any calls from that side. And tikona has continued to send the bills to me for onward months even if I was not using their services!
Called their customer care multiple time for to know the status of the same, but never got a satisfactory answer, also requested to talk with some senior person but they denied. They just says that you will get a call in some days, which never happens.
Now, they are pressurizing me to pay the bills! ever sent me legal demand notice for the same!
What kind of professionalism is it?
UserID: [protected]
Cancellation req. id: 1-[protected]
follw up req. id: 1-[protected]

Tikona Digital Networks customer support has been notified about the posted complaint.

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Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Nov 26, 2015

Verified Support

Dear Mahesh,

Greetings from Tikona.

Please be assured that your concern listed Nov 25, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Dec 1, 2015

Verified Support

Dear Mr. Thumar,

Greetings from Tikona.

With regards to your concern, we confirm that your disconnection request is in process.

Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards
Tikona Care

M

Mahesh Thumar

from Surat, Gujarat

Mar 9, 2016

It's been more then 3 months, I've called you and ask you to collect the device from my temporary address, since I've shifted to a new location.
There is no response from your side regarding collecting the device or termination. All time you're just bagging for paying the fraud bill amount, which I'm not liable to pay.

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Address: Bangalore, Karnataka, 560103

Website: selfcare.tikona.in

HI, I requested to change my plan about 12 times, the website they keep cant even change my mobile number, 2nd I call them say them please call me on my new number, again no response from them, and writing an email to me they say I don't pick up the calls . This is the height everything. On customer I wait for hour so that any one will pick up the call but no its completely luck based no whether your call get picks up or not .This is the worst service I have seen .No customer support, no website maintenance, they will only ask for money.

Tikona Digital Networks customer support has been notified about the posted complaint.

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Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Nov 25, 2015

Verified Support

Dear Mohit,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKNV2818 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards,
Tikona Care

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Nov 26, 2015

Verified Support

Dear Mohit,

This is a gentle reminder to follow-up on your concern listed on Nov 24, 2015. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKNV2818 in the subject line.

Regards,
Tikona Care

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Nov 27, 2015

Verified Support

Dear Mohit,

Gentle reminder # 2

We have not received your information for us to take it forward. We now request you to share your detail on our official Tikona Forum - forum.tikona.in by mentioning the reference number in the subject line.

Regards,
Tikona Care

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Address: Pune, Maharashtra, 411033

I was used tikona broad band from last 3 year and before its working ok. Each year I had renewed plan according to my band width and suitability. However last 6 months I faced problem . I had given 2999/- rs in advance for pre-paid connection .from last 6 month i had a problem with signal connection. I had registered complaint about it in tikona customer care more than 10 times. Every time his service executive came to my home and told me that we have a connection problem and temporary fix. And told and raise concerned as problem in tower so not possible to retain this connection and told me your area are non-feasible and we can’t provide any more support.
finally I had registered my disconnection request with tikona care. After that customer care send his service executive 5-6 times at my home and all told me same connection problem and we will be solve this problem soon. I was regular follow up with customer care to return my money. Finally they told me that there is no refund applicable from our side because you are pre-paid customer.

I was shocked because I was very old customer and they have charged 2999, even here no fault is mine. It’s a technical problem after that don’t provide any amount. Kindly please help me.

Name:-- Naresh Kumrawat
Cell no:--[protected]

Tikona Digital Networks customer support has been notified about the posted complaint.

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Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Nov 25, 2015

Verified Support

Dear Naresh,

Greetings from Tikona.

Please be assured that your concern listed Nov 24, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Dec 2, 2015

Verified Support

Dear Naresh,

Greetings from Tikona.

With regards to your concern, we confirm that your Tikona service has been terminated.

Post full and final calculation, we confirm that there are no dues pending on your account and no refund is applicable.

For any further issues/queries, please contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

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Address: Vadodara, Gujarat, 390019

Website: www.Tikona.in

Tikona Digital Networks has wrongly sent me a Full and final settlement amount of Rs 1042 and is trying to threaten me for paying the same through various people claiming to be Advocates.

I had applied for disconnection of my Tikona Connection with ID [protected] on 11th August 2015. Accordingly i got a mail from Tikona on 13th August 2015 that my connection will be disconnected and that i will be charged only till my last Usage date. However Tikona did not complete the disconnection process on time and i had repeatedly reminded them for disconnection both through e-mails and calls at their customer care number

However my mails were just replied with the automated Response and no action was initiated. Even at their Customer Care number, executives kept on saying that my disconnection request is under process and that i will be charged only till my last usage date of 16th August 2015.

Finally my Tikona connection was disconnected in September last week and i submitted all the Tikona Hardware, receipt of which is available with me.

According to my calculations, for the 9 extra days i used Tikona services, on pro rata basis i was expecting to be charged Rs 243.59 after deducting previous month's carry forward balance of Rs 12.91. But Tikona wrongly charged me till the date of disconnection and sent me a bill of Rs 1042. I wrote to their customer care about the mistake, but never received any response from their side. Their customer care number is not reachable to me and i get a recorded message that their representatives will call me back. But i did not receive any call either

This shows that Tikona is willingly trying to ignore my communications and trying to force me to pay the wrongly amount.

I request you to get the issue resolved and confirm me the correct Full and final settlement amount so as to enable me to release the payments ASAP.

Please note i have copies of all the emails sent to Tikona along with their automated response for the same. And i will use the same as proof in case Tikona goes ahead with Legal proceedings

Tikona Digital Networks customer support has been notified about the posted complaint.

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Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Nov 25, 2015

Verified Support

Dear Aquif,

Greetings from Tikona.

Please be assured that your concern listed Nov 24, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Nov 30, 2015

Verified Support

Dear Mr. Shaikh,

Greetings from Tikona.

With regards to your concern, we confirm that your Tikona service has been terminated.

We would also like to inform you that your CPE recovery and full & final calculation of your account is in process. We will update you accordingly.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

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Address: Mumbai City, Maharashtra, 400001

Website: www.tikona.in

Hi, Even though my connection was terminated on May 2015, i am writing this mail to notify that on Nov 21st got Message to mobile number saying to pay the pending amount of 793. Account Number which is already terminated - [protected] Wanted to list few points as below. 1) 17 March I requested for the closing the connection 2) On April service man collected the cable and modem for closing connection. 3) Haven't received any bill April. 4) On14th of May recieved mail from Tikona for full and Final settlement bill of 535 .(Find the attached mail). 5) Immediately got call from some Advocate saying to pay the settlement, if not legal action will be taken. 6) How ever for the usage of two days i.e monthly bill start from 16th of every month. So for literally for two days of billing was asked to pay of 535. With incluside of late payment, paid amount of 621 with inclusive late fees on June 7.(Find the attachments of bill payment) 7) Sent mail regarding the same Didn't get any update from Tikona 8) on June 15th got bill of 1413 to be paid. Regarding this issue when asked to Customer cared said to drop mail for J.[protected]@tikona.com but no update. 9) On Nov 21st got Message to mobile number saying to pay the pending amount of 793(i.e[protected], if not Legal action will be taken. Very very worst experience with Tikona for closure of the account. First of all wanted to know how billing team will send blindly the monthly bills account which is terminated/disabled. After all this we get torture from you Tikona by sending messages to mobile, that legal action will be taken. Wanted to know for closed connection of March, Why will the bill be sent on June Month. That to service guy disconnected the cable and removed modem in March itself. Tikona team itself concludes connection is terminated and full final settlement of 535 rupees. But Once again sending bill to clear. How many times will Tikona threaten for the bills which is disconnected. Please close this as soon as possible, i don't want to get any messages on this for Mobile.

+2 photos

Tikona Digital Networks customer support has been notified about the posted complaint.

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Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Nov 24, 2015

Verified Support

Dear Jaya,

Greetings from Tikona.

Please be assured that your concern listed Nov 23, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Dec 2, 2015

Verified Support

Dear Jayaprakash,

Greetings from Tikona.

With regards to your concern, we confirm that your Tikona service has been terminated.

Post full and final calculation, we confirm that there are no dues pending on your account and no refund is applicable.

For any further issues/queries, please contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

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Address: Mumbai City, Maharashtra, 400078

Website: www.tikona.in

I was fed up with Tikona's service and slow connection..I decided to cancel my connection in Sept 2015..First it was verbally done..They requested me to give them last chance to improve their service ..Then still they couldn't solve it..On 5thOct I send them a mail to disconnect the internet..though their connection was not working since 17th Sept. (My last Usage Date)..Till now they haven't cancelled my connection and keep sending me bills and hundreds of smses and calls. It is very annoying. They keep on raising bills are conning the consumers..It needs to stop..Their telephone support is shameless don't even pay heed to consumer's grievances. Please make them cancel the connection and get lost forever. Thanks Vivek

Tikona Digital Networks customer support has been notified about the posted complaint.

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Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Nov 24, 2015

Verified Support

Dear Vivek,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKNV2705 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards,
Tikona Care

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Nov 25, 2015

Verified Support

Dear Vivek,

This is a gentle reminder to follow-up on your concern listed on Nov 23, 2015. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKNV2705 in the subject line.

Regards,
Tikona Care

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Nov 26, 2015

Verified Support

Dear Vivek,

Gentle reminder # 2

We have not received your information for us to take it forward. We now request you to share your detail on our official Tikona Forum - forum.tikona.in by mentioning the reference number in the subject line.

Regards,
Tikona Care

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Address: Chennai, Tamil Nadu, 600097

Website: www.tikona.in

My tikona user ID is [protected].
I had sent my 2nd disconnection request on 11 Oct 2015(before the billing cycle period). I got reply that i need not pay the bill and account will get deactivated.
Its been 2 months after and I am getting bills every month. Totally I had sent 6 mails for disconnection and 2 phone calls for disconnection request.

No 1 is turned up. I have seen multiple complaints here like this.
Please do the need full.

Below is the conversation.
Why the hell I am getting bills from tikona for last 2 months?
I had sent 5 mails and 2 phone calls for disconnection and still account seems to be active and no one is solving this?

A bill amount of 2000 has come and for your information I am not going to pay this.

Ranjith

On Sat, Oct 17, 2015 at 7:05 AM, Ranjith raju wrote:
This is the 3 rd mail i m sending for disconnecting my net connection...wat is the purpose of sending bill amount for this cycle even after sending a disconnect request 2 weeks prior to the cycle...i am not gonna pay the bill.

On 13 Oct 2015 07:58, "Ranjith raju" wrote:
As per the conversation with a customer care person on 10th oct, i was informed that an engineer will be sent to my address on 11th..since no 1 turned up i contacted the local tikona engineer ON 11th and confirmed that there is no range and more over i am not interested also as i am moving out.THIS IS THE FINAL MAIL FOR DISCONNECTION REQUEST. I DONT WANT TO USE TIKONA NETWORK AND HENCE I REQUEST TO DISCONNECT MY CONNECTION.I DONT WANT TO SEE A BILL GENERATED FOR MY ACCOUNT ON 15th.

Ranjith

Tikona Digital Networks customer support has been notified about the posted complaint.

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Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Nov 24, 2015

Verified Support

Dear Ranjith,

Greetings from Tikona.

Please be assured that your concern listed Nov 23, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Nov 27, 2015

Verified Support

Dear Ranjith,

Greetings from Tikona.

With regards to your concern, we confirm that your Tikona service has been terminated.

We would also like to inform you that your CPE recovery and full & final calculation of your account is in process. We will update you accordingly.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.tikona.in

I disconnected my tikona broadband about 1 month ago. I paid my all the bills and submitted all the devices and modems to their executive. But still I receive Tikona mail and messages regarding payment and devices. For this I got a legal notice also. I am unable to understand what to do? My tikona Id was: [protected]...

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Address: Mumbai City, Maharashtra, 410210

I had raised a request with tikona to cancel my internet subscription on 12th November 2015. Since then I have made number of attempts to ask them to send someone and get the instruments picked up and finalise the bill but of no use. They dont even respond to cancellation requests anymore and just say someone will call me and resolve the issue. That someone never calls. This is the worst service provider i have encountered in my life for as small an issue like providing internet service. Now i am moving abroad next month and wanted to clear all my pending activities hence wanted tikona to settle the dues as no one will be available later on to do the same. But they are least bothered. Request your assistance in the matter. User Id - [protected]

Tikona Digital Networks customer support has been notified about the posted complaint.

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Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Nov 23, 2015

Verified Support

Dear Subscriber,

Greetings from Tikona.

Please be assured that your concern listed Nov 23, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

M

mynam36

from Sibsagar, Assam

Nov 26, 2015

This is how you are working on my complaint. You have yet not collected the instrument and finalised the bill and on top of that you send me a generic mail to continue the service without knowing the fact that I am moving out of India even after me telling you the same numerous times. What crap service you offer and i will ensure to inform whatever people in know across India the true nature of service you provide and the importance you hold for your customers.

This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.

Dear Mr. UTKARSH TRIPATHI,

With reference to the request raised on your Tikona broadband User ID [protected], registered against your name, we commit to make sincere efforts to resolve whatever difficulty or issue you may have faced by engaging senior specialist from our team. Please allow us a fair chance to satisfy your concerns as would not like you to stop using our service yet and we from our end will make sure we give our best to resolve any issues you would have faced. It will delight us to re-instate your confidence in us. Within shall seek your cooperation to facilitate a prompt resolution with help of Specialized Help desk as well our field care executives.

We assure that in case our efforts to resolve valid issues to your satisfaction are not successful, then the monthly bill charges shall be applicable only till the next bill cycle date based on your last usage date or disconnection request date whichever is later.

Kindly note during the course of retention if your account shows usage post the current bill cycle, then your account will be kept active & it would confirm you wish to continue with the services.

We do trust that through our sincere effort we shall be able to resolve any and all valid technical or commercial problems and shall maintain a long term client relationship.

For faster access to Technical Support desk, call on[protected]* from anywhere in India.

Regards,
Customer Care
Tikona Digital Networks

*Standard call rate apply as per your operator.

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Nov 26, 2015

Verified Support

Dear Mr. Tripathi,

Greetings from Tikona.

With regards to your concern, we confirm that your disconnection request is in process.

Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards
Tikona Care

M

mynam36

from Sibsagar, Assam

Nov 26, 2015

There is a tremendous lack o[censored]nderstanding with people at tikona.
Firstly, How can my cancelation request be in process for last 15 days.
Secondly, the place you hace installed you device is a rented out place. I am leaving the same in a few days time and please note once again neither am i and nor is my landlord responsible for your device getting misplaced once i move out of that place..

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Address: 110089

Website: tikona.in

I am face connectivity and speed issues from 16 November. I have made several complaints regarding the same .They send a message the next day of making complaint and say the issue has been resolved . without asking customer they delete the complaint. When i call there customer care they simply say if your issue still remains after resolving from our end then we will send engineer at your home, but when i ask them to send engineer they say wait for 8 hours issue will be resolved. Simply fooling the customers . and when it works the speed is very low with very high latency. I have the speed tests proof.

Aug 8, 2021

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Nov 22, 2015

Updated by Dhruvv Chauhan I am face connectivity and speed issues from 16 November.
I have made several complaints regarding the same .They send a message the next day of making complaint and say the issue has been resolved . without asking customer they delete the complaint. When i call there customer care they simply say if your issue still remains after resolving from our end then we will send engineer at your home, but when i ask them to send engineer they say wait for 8 hours issue will be resolved.
Simply fooling the customers . and when it works the speed is very low with very high latency. I have the speed tests proof.
User id - [protected]
My contact -
[protected]

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Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Nov 23, 2015

Verified Support

Dear Dhruv,

Greetings from Tikona.

Please be assured that your concern listed Nov 22, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Nov 26, 2015

Verified Support

Dear Mr. Singh,

Greetings from Tikona.

With regards to your concern, we are working towards a resolution. We will revert to you shortly.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

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