Tikona — Faulty service and irresponsible management

Address:	Hyderabad, Andhra Pradesh, 500032
Website:	www.tikona.in

Me and group of four others(new to Hyderabad) had shifted to flat and were looking for a broadband connection. When all other leading service providers wanted a legal local address proof we came across Tikona Digital Networks which in the beginning told nothing that sort was required. The representative offered their plans and guaranteed us cashback in case of the speed not matching as promised. The first two weeks were good but then the network started showing true colors. The account had to be reset everyday at midnight and the speed fell drastically. The billing date approached as we complained so they repaired it immediately. But soon after the payment the problem popped up from the very next day. This time the representative never showed up neither did their office guys responded to our calls forcing us not to pay the bill the next time. When this happened they started calling us regularly but we treated them the same way as they did. I remember the bill back then was 1800/- odd. Few month later I got a call from a lawyer named Rahul who spoke in an abusive way and threatened to pay the amount. Today again we got a call from another lawyer who asked us to pay 2800/- else my bank account and id proof would be seized. In between these two calls too I had sent few emails to them seeking a reason for our payment but they did not bother to respond.
My question is when we did not get the quality that we were promised why were we forced to pay that too with fine. I demand justice, necessary action should be taken against such a fraud company.