[Resolved]  Tikona — Getting harassment call

Address:Chennai, Tamil Nadu

Tikona - Not meeting QoS and harassment calls


I have been using tikona service since feb 2013 .I have been facing the connectivity problem and speed problem .Every month I have to make complain several times. Some times they sent service engineer but they couldn't resolve the problem.Internet Connectivity was not working for atleast 5 days in a month.But In the month of feb 2014 we faced connectivity issue for 18 days when i called the customer care for termination they said they have some technical issue soon it will get resolved and after that you can apply for reimbursement and your bill get adjusted in next month.I applied for reimbursement but in next bill(26th feb 2014) i haven't received any concession.
Then on 13 march i applied for termination, but they didn't disconnect it. They said for there satisfaction they want to check service for few more days .I clearly mentioned that i want to discontinue the service.But on 26th of march again i got the bill for next cycle .I stopped using service by 30th march 2014.And on 7th April i got confirmation of termination with a bill amount of 2344.96.I don't know why i have to pay for the service which i have not used. I paid full amount for every month for 1 yr although they are not providing continuous service throughout the month. And at the time of installation itself they are charging some security money and money for installing device n kit.I already returned there kit I don't know how they are adjusting those money.

But now am getting harassment calls, telling like this is call from Delhi High court and if you will not pay your bill amount within 30 min am going to file a case and giving me advice like as you are from chennai and if the case will get registerd to have to come to delhi that itself cost you more than your bill.When i asked why i will pay this amount let me first talk to tikona customer care then he keep on telling they dnt have time if i fail to pay within 1/2hr they will file a case against me and then i have to pay 10 times of the bill amount.
They didn't meet quality of service Benchmark and asking me to pay the bill.
1. Connection Speed to be more than 80% from ISP Node to User. I didn't get even 200kbps. My plan was 2mbps.
2. In one yr of service i faced connectivity and speed issue for atleast 120 days made more than 150 calls to customer care.
3. Am getting harassment call from this no [protected] and they don't have manner how to talk to customer. This is not court's phone number. Tikona should verify whether this is their customer care executive number or their lawyer's number.

This is my service ID : [protected]

Regards,
Ankur Jalan
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Aug 14, 2020
Complaint marked as Resolved 
Tikona Digital Networks customer support has been notified about the posted complaint.
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Comments

Hey buddy!!! I am here to support you. Tikona is a very cheap company. I am facing the same issue. Its been 5 months when I had raised complaint for termination and have received acknowledgement saying your connection has been terminated but I still get same call which make me crazy.

I am running a campaign against Tikona in all the cities where Tikona exist. It will be through social networking websites. I will share the link with you on the same page.

I will make Tikona disappear from India. Will aware every bdy not to chose Tikona. Lots of people are joining this page.

Tikona, You are gone now!!!
Dear Ankur,

Greetings from Tikona.

Please be assured that your concern listed May 15, 2014 has been noted and our team is working on addressing the same.

Regards,
Tikona Care
Dear Mr. Janan,

Greetings from Tikona.

With regards to our conversation on May 19, 2014, we confirm that your Tikona services have been terminated.

Post full and final calculation, you are liable to pay outstanding amount of Rs. 2, 344.96/-.

We have also sent you a detailed break up on your registered email address.

To make online payment follow the link: http://tikona.in/for-home/customer-support/tikona-care/quick-bill-pay/

We request you to clear the payable amount to avoid bill reminder calls for your account.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care
You can check many posts by Tikona on this website only. They are not calling and writing the same for all customers.

Call is prank which is coming from Tikona side from these numbers. If you want, we can come together for a complain against Tikona.

I have a lawyer with me.

Regards
Manu
[protected]@gmail.com
@joginderrana and @manusharma

Thanks Brother.

Yes i think its high time.Tikona cant befool us with this prank calls.Received lots of threatening call and in the last call they asked me to collect summon from nearby police station.I went there but there was no any summon in my name.Even i m planning to register a complain against them for threatening me to pay a bill for the month when i have already applied for disconnection.
I will always be there to support everyone who will stood against this corroupt company.

you can contact me at : [protected]@gmail.com
Dear Tikona,

I have two question for you.
1)In the month of jan I was facing connection issue for several days(almost 18 days) either the speed was very low or i could use net connection for only few hours in a day.At that time when i asked customer care for disconnection they replied that this issue will be resolved soon and after that i can apply for waiver.I applied for waiver but didn't received any in next bill.(I wish i have applied for disconnection)
Now you are telling that i have used data in my waiver applied period .
I want to ask if i will get net connection for 1 hr in a day or let it be 5-7 hr a day and i have used some data and net is not working for the rest 20 hrs in a day ...IS I AM NOT ELIGIBLE TO GET WAIVER?
2)Now on 13th mar i have applied for disconnection but it was not disconnected .
and again i received new bill for next month.
Now i am getting call from your legal team who call themself a advocate of Delhi Highcourt (Mr chetan sharma) when i explained the reason why i m not paying he started threatening me that see you dont have any proof that you have applied for disconnection .There is no written proof .I said i applied a request on 13th march to disconnect then he said there is not request made on that day.[ i want to inform you that I made the request on that day and i noted down my request no(1-[protected]).]
and he asked me to settle down outside court by paying this amount.
I just want to inform you i am not going to pay for the service which i haven't used.And dnt force me otherwise i have to register a police complain against your so called advocates and your company and i can see there are others also facing same issue.Please dont befool us.
I am ready to pay for 1st month bill if i will get the appropriate waiver and remove the bill of next month which you have charged after i applied for disconnection
Thanks
User_id:-[protected]

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