[Resolved]  Tikona — Giving half information just to promote their horrible service and charging customers deftly

Address:	411036
Website:	www.tikona.in

Giving half information just to promote their horrible service and charging customers heftily. I am a consumer of Tikona service. At the time of installation, they charged us Rs 2280 which they claimed would be 2 months charge + installation charge. My plan is of Rs 750 + 14%vat and installation charges of Rs 500. I took the service on 11th of August 2015. Now they have generated a bill of Rs 1653 for the month of October. They claim that if we login to their website after 10th of every month, our billing cycle becomes from 25th of that month. So they charged Rs 360 for 11th Aug-25th Aug and then from 25th Aug - 25th Oct they charged more. These things of billing cycle were never informed to us while installation. Also, I thought it was a postpaid connection. But when I called the customer care, they mentioned that it is 'Advanced Rental Postpay' connection. This is just a sweet way of saying that it is prepaid. These information was not conveyed to us at all. When I asked the service center, they asked me why I did not check this on their website.