Tikona — Harassment for payment which I am not liable to pay for

Address:

Pune, Maharashtra

Tikona UID : [protected] I took a Tikona connection and due to bad service and there faking nature I decided to disconnect the connection. I raised a request on 20th May 2013 as bill generation date is 26th of every month. Tikona always take the bill payment in advance (which is kind of ridiculous and this is the only one company who do that). Now I got a call from a lawyer from Delhi who is using some bad words (I am not like Tikona to use abusive language here. Take this as notice!!) and said that if I pay that online then he will take a case back. i told him to go ahead and submit a case. But Right now to avoid the clashes I made the payment and now Tikona guys didn't called me even once neither I didn't get any receipt from them. Here are some points which I want to clarify with you which your unskilled customer care executives and all the technical persons who lies all the time. - While taking a new connection I asked the person who is coming to my home that Can I work on my company VPN with this connection? and he replied Yes to all my questions. I took the connection which starts behaving strangely when i start working on it. I raised few calls which you can refer in your system. - After this unsatisfied service I raised a request to terminate my service on 20th May 2013 because bills started generating on 26th of every month. - While giving a request I cleared with the customer care executive that I am not getting charged for next month because TIKONA always collects the payment in advance for each month. - After that your so called Technical Manager called me and said that he want to check the issues I am facing and want to clear them. In addition he also promised me that my request is already taken into account and in process. - Then from the month of June I started getting a call from your CC executives to pay the bill and I cleared with them that I do not need to pay it as my connection is terminated. - Then I mailed this query to the customer.[protected]@tikona.in and Tikona.[protected]@tikona.in. (I have attached a email conversation with this mail) - In reply your person itself promise me that if I make a payment then I will get refund of that paid payment. Still I am unsure about my payment hence I tried to contact the person who talked to me about the connection termination. - After few days your customer care executive told me that the person I am searching has left the Tikona few days back. - After giving a request for termination of service, only once I get a call from your person to collect the modem and other accessories, but that time I was travelling out of station hence i requested him to come after 2 days. From that time onwards I didn't get any call from your whole organization to collect the modem and other related accessories. - Also i would like you to know that when raising the request for disconnection I asked your customer care guys atleast 10 times that if I discontinue service in the middle of month then do I have to make payment in next month and the answer I got is "I dont have to make any payment". So I need answer to this one. Also I tried calling your toll free number which always puts me in hold for atleast 45 mins and maximum 2 hrs. So I stopped calling your toll free number. Considering all above points which i raised to your customer care executives, none of them told me the exact and true answers. Your technical manager itself lied to me. Then also to stop this harassment by mail and your lawyer, I made the payment details are attached with the mail. I am also giving you a time of 15 days to get me the refund. If i didn't heard anything from your side my lawyer will send a official notice to the concerned person. [protected][protected][protected][protected][protected][protected][protected][pr...⇄ I have formed a Tikona Customer group who are experiencing same problem. If anyone is reading this please contact me so that we all can go to Consumer Court. [protected][protected][protected][protected][protected][protected][protected][pr...⇄