Tikona — horrible technical support/ not even refunding my amount

Address:

Mumbai City, Maharashtra

I got Tikona Broadband Connection installed in Mumbai on 16th June'2015. The Tikona engineer installed it around 9.00 pm. And took advance payment of around Rs. 2400/-. My reference number is 6290837. When the tikona engineer installed the internet, he showed us that the net ios working. But within 30 minutes of the engineer leaving my house, the internet stopped working. I called up the engineer immediately around 9.40 pm on 16th June, but the the engineer told me that since it is late, he will check my connection on 17th June's morning. But nothing happened the whole day. I called up the Tikone engineer again on 17th June's afternoon but he din't pick my call. Then on 18th June I called up the Tikona Customer Care Call Centre, they assured me that somebody will visit my house to rectify the error. But nothing happened and I waited the whole day. Then I gain called up Tikona Customer Care on 19th June and I was assured that a Tikona Engineer will visit my house. Alas nothing happened. I received the Tikona engineer's details via sms - Mr. Santosh Vishwakarma. I called Mr. Santosh and he said since its raining in mumbai, hence he cannot do anything about it. I was really fed up with the Customer Care. Anyways, I again called up Customer Care on 20th June and still nothing was done about my internet connection. On 21st June again, I called up Customer Care and still they were not providing any technical support. Finally, I decided to disconnect my connection. and made the request on 21st June and asked them to refund my amount. Nothing has been done till date. I however, received a call from Tikona last week's morning around 11.00 am that they will repair my connection on an immediate basis and will send a Tikona engineer to my house within 4 hours and requested me to cancel my disconnection request. I was really glad to hear such positive words and agreed that if they repair my connection, I will take back my disconnection request. But, to my disappointment, no engineer visited my house, though he called me the next day saying that he is busy and can only visit my house later. In my experience, no promises made by Tikona team can be believed. Even when the tikona customer care said that engineer will visit within 4 hrs, inspite of that the engineer did not visit for more than 30 hrs and after that also he is saying that he is busy. How can the tikona team be so careless and irresponsible? do they not value the customer's time? I had to call the customer care daily. what about the call charges which i had to spend, and the wasteful consumption of my time. I am really disappointed in Tikona. Please atleast refund my amount. They had taken 2 month's rent in advance.I am sure Tikona keeps a record of all the calls made to them by customers. All my calls made to them can be easily verified. Regards, Vidisha Anshul Gupta M [protected]