[Resolved]  Tikona — internet 2017

Address:	New Delhi, Delhi
Website:	www.tikona.com

I had installed tikona services on 4th december 2017 with rs.[protected] for routers and the remaining as an advance or security deposit). On 4th december itself, after two hours of service installation, i and my family found out that the services were not up to the expectations. We were promised o[censored]nlimited 10mbps of internet speed @799, which later proved wrong. I immediately called up the guy who brought up the services at my home and informed him to return back my money and take away the equipment and the cables. The guy told me i had to contact the tikona team. On 5th december, i wrote a mail to ask them to return my money back and take away that equipment but rather getting a refund, i received a call from one of your agents who promised me to restore the services within 48hours. To my amaze that associate, in fact, did the job and i left for a long tour. Three weeks later when i reached back at home, i was not happy to see my families suffering from the slow internet and for my belief, i tried testing on my notebook and on my cellular phone for two days. I took every screenshot of every interval and on the third day, i called on a technician to report about the issue.

The result and information i received on that call, your wireless tower was facing some issues and the person on the phone would fix it within two more days. I gave him time and nothing happened.
Ultimately, i moved out from my old house and flagged for stop services and requested for withdrawal of services. Now i am being told that i need to pay rs.550 for the services which never satisfied us or which we never used it properly. At the one or the other day, i am getting calls asking to pay rs.250. My point here is i wasted and ended up paying rs. 2600 for pathetic services and my perception is i don't or should not be charged while i never used the services properly. The videos on facebook or youtube were instantly buffering and every now an then, my kids would run up to me complaining about the speed, forget about voip.

The sole purpose of installing the services was we thought it would provide us the promised speed which never did. Secondly, the router was a part of a business to sell your products while i ended up now with two useless, idle routers. My point here, if you can think and see, i was charged endlessly and i hesitate to pay a single penny because i have paid a lot to your company for the services which never lived to the expectations. I have proof of every call conversation (Recorded) and every email sent. Money receipt for the amount paid and every screenshot of your internet speed. While these things have been already informed to them however i am being threatened and warned every single day to pay the dues which i dont want to.