[Resolved]  Tikona — No Connectivity, No solution and no disconnection on requests

Address:

Gautam Buddh Nagar, Uttar Pradesh

Through this forum I raised my complaint to Tikona Digital Network on 1 April 2014. Till date neither they are able to provide a permanent solution for my problem of no connectivity or no speed, also the fluctuating latency (from 20ms to 4508ms in moments) which affect both. When I asked for disconnection they asked for ten days and from very same day 16th April from evening my connection became showpiece. On 18th there executive came made changes in position of device and get it set. For two days things remained alright, then onwards on ever second day I have to update and complain them about no speed or connectivity along with fluctuation in latency. Meanwhile when I was not getting solution they sent me bill of Rs 953 against my plan of Rs 599, (which is generally 653Rs per month) though I already asked for wavier of bad service period. When I asked they told about Rs 250 charges of re-installation which in reality has not take place since I am living in same locality from last 3 years. Also it is informed that they can't give me wavier as I asked for disconnection. So, I want to know stand of Tikona team which is intentionally disturbing the connectivity from back-end as I found that on every call things get ok for some hours- What they are going to do giving me disconnection or solution or just making lame excuses or sending executive with no proper solution. I simply want whatever Bill they give just make it justified then I will pay and disconnect my Internet facility immediately.