Tikona — no service, no connectivity basically force you to pay upfront and no service and no refund | |||
Dear Sir I signed up with Tikona service less than a month ago and it's been an horrendous experience The sign up was difficult with 'professionals' who never came on time for any appointment and many appointments that they forgot ofcourse they only started actinf funny after my check cashed, yet I signed assuming I would benefit in the long run and that only the initial set up would be complicated However within two weeks my wifi stopped working I could sign in but had no internet access even after numerous complaints it has yet to work. My first complint i did not note the number off but some of my subsequent complaint numbers are [protected] [protected] [protected] [protected] I think my first complaint was on 29/6/15 and was closed by them but never verified if the problem was fixed with me. ofcourse it wasnt I would like a refund and like to cancel but am being told that is not possible My subsequent calls to your customer service number have gone unanswered I really am frustrated with your service and would like to lodge a complaint as I feel I have been robbed and not given the service promised. And really feel I have fleeced as I have paid ahead for two months and have enjoyed barely two weeks of service they keep saying we will credit you for the days you have not been able to use your service but I need a working service. And every time I call your customer service number it is very loud and I can barely hear your representative Is there anything you are willing to do to help me get my money back My contact number is [protected] Regards Was this information helpful? | |||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
As the team continues to work on the issues I got the following text message " Tikona Bill for 07-Jul-15 is sent on your registered email ID. To know your current outstanding type 'BILLINFO<Space>10 digit User ID' and send to 5676708." and of course no email !
There has been no communication from Tikona besides this. And of course no restoration of service. And I have paid ahead for two months.
There has been no communication from Tikona besides this. And of course no restoration of service. And I have paid ahead for two months.
I finally got a call from Tikona saying they will send a man out to look at the problem I told them it was too late and that I was only interested in a refund
They said they will get the concerned department to contact me. I have signed on to a new service who appear to have far superior customer service from the get go so fingers crossed.
I am not very hopeful about getting my refund but atleast would like other consumers to be aware of such service providers such as Tikona.
They said they will get the concerned department to contact me. I have signed on to a new service who appear to have far superior customer service from the get go so fingers crossed.
I am not very hopeful about getting my refund but atleast would like other consumers to be aware of such service providers such as Tikona.
I want to post this complicated response I got from Tikona finally today
The only clear thing I got from this letter, is what all they can still bill me for continued useage of a service that has not worked for over two weeks I have various electronic gadgets that will automatically login so to combat this I totally disconnected my service unplugged the wire & secondly they will charge me an additional 1500 if their equipment isn't returned. I have written to them that I want them to discontinue services and to pick up their equipment ASAP.
Here is that complicated letter
Again this is not customer service. Please note that they don't take my calls anymore and state that they will continue to bill me till they receive their equipment. And I have already told them I have given up and moved to a new service and so need a refund numerous times in writing. Don't miss the part that says if I accidentally use it by accidentally logging in then they will then assume I have decided to retain services and continue to Bill me. No communication just an accidental login which is something that only they can prove and they can continue to Bill me!!! Any of this sound sincere to you!
Anyway
Here is the letter
Dear Ms. Inuganti,
With reference to the request raised on your Tikona broadband User ID [protected], registered against your name, we commit to make sincere efforts to resolve whatever difficulty or issue you may have faced by engaging senior specialist from our team. Your account shall remain under our retention efforts for next 10 days to allow us a fair chance to satisfy your concerns and make sure you continue using Tikona services. It will delight us to re-instate your confidence in us. Within these 10 days we shall seek your cooperation to facilitate a prompt resolution with help of Specialized Help desk as well our field care executives.
We assure that in case our efforts to resolve valid issues to your satisfaction are not successful, then the monthly bill charges shall be applicable only till the next bill cycle date based on your last usage date or disconnection request date whichever is later. On processing of request for disconnection you will be required to return all Tikona installed equipment and material including indoor and outdoor CPE, POE adopter, cabling etc. In case CPE is not recovered charges of Rs 1500 shall be added towards the outstanding amount & you will continue to receive bill until you have not surrendered the CPE. Please note installation charges are non-refundable. Full and final settlement of the account will be done post completion of the above mentioned process.
1) Resolution of issues or problem with your cooperation : Day 1 to Day 10
2) Formal email or call from your Registered Email or Mobile No. : Day 1 to Day 10
3) Suspension of account (last bill cycle) : Day 11 to Day 13
4) Payment of outstanding and return of equipment’s : Day 14 to Day 16
5) Closure of account : Once activity 4 is completed then within 48hrs account will be closed.
Kindly note during the course of retention if your account shows usage then your account will be considered as retained & it would confirm you wish to continue with the services.
In order to safeguard against any unauthorized request for disconnection of service we would also request you please write an email to [protected]@tikona.in from your registered email id or call[protected] from your registered mobile number if the above retention effort is not successful. Please note that communication received from email or mobile not registered as part of Personal Information of your Tikona account is liable to be considered as 'not valid' and thus request may not be processed.
We do trust that through our sincere effort we shall be able to resolve any and all valid technical or commercial problems and shall maintain a long term client relationship.
For faster access to Technical Support desk, call on[protected]* from anywhere in India.
We appreciate your patience and kind support.
Regards,
Appellate Authority,
The only clear thing I got from this letter, is what all they can still bill me for continued useage of a service that has not worked for over two weeks I have various electronic gadgets that will automatically login so to combat this I totally disconnected my service unplugged the wire & secondly they will charge me an additional 1500 if their equipment isn't returned. I have written to them that I want them to discontinue services and to pick up their equipment ASAP.
Here is that complicated letter
Again this is not customer service. Please note that they don't take my calls anymore and state that they will continue to bill me till they receive their equipment. And I have already told them I have given up and moved to a new service and so need a refund numerous times in writing. Don't miss the part that says if I accidentally use it by accidentally logging in then they will then assume I have decided to retain services and continue to Bill me. No communication just an accidental login which is something that only they can prove and they can continue to Bill me!!! Any of this sound sincere to you!
Anyway
Here is the letter
Dear Ms. Inuganti,
With reference to the request raised on your Tikona broadband User ID [protected], registered against your name, we commit to make sincere efforts to resolve whatever difficulty or issue you may have faced by engaging senior specialist from our team. Your account shall remain under our retention efforts for next 10 days to allow us a fair chance to satisfy your concerns and make sure you continue using Tikona services. It will delight us to re-instate your confidence in us. Within these 10 days we shall seek your cooperation to facilitate a prompt resolution with help of Specialized Help desk as well our field care executives.
We assure that in case our efforts to resolve valid issues to your satisfaction are not successful, then the monthly bill charges shall be applicable only till the next bill cycle date based on your last usage date or disconnection request date whichever is later. On processing of request for disconnection you will be required to return all Tikona installed equipment and material including indoor and outdoor CPE, POE adopter, cabling etc. In case CPE is not recovered charges of Rs 1500 shall be added towards the outstanding amount & you will continue to receive bill until you have not surrendered the CPE. Please note installation charges are non-refundable. Full and final settlement of the account will be done post completion of the above mentioned process.
1) Resolution of issues or problem with your cooperation : Day 1 to Day 10
2) Formal email or call from your Registered Email or Mobile No. : Day 1 to Day 10
3) Suspension of account (last bill cycle) : Day 11 to Day 13
4) Payment of outstanding and return of equipment’s : Day 14 to Day 16
5) Closure of account : Once activity 4 is completed then within 48hrs account will be closed.
Kindly note during the course of retention if your account shows usage then your account will be considered as retained & it would confirm you wish to continue with the services.
In order to safeguard against any unauthorized request for disconnection of service we would also request you please write an email to [protected]@tikona.in from your registered email id or call[protected] from your registered mobile number if the above retention effort is not successful. Please note that communication received from email or mobile not registered as part of Personal Information of your Tikona account is liable to be considered as 'not valid' and thus request may not be processed.
We do trust that through our sincere effort we shall be able to resolve any and all valid technical or commercial problems and shall maintain a long term client relationship.
For faster access to Technical Support desk, call on[protected]* from anywhere in India.
We appreciate your patience and kind support.
Regards,
Appellate Authority,
Dear Subscriber,
Greeting from Tikona.
With regards to your concern, we are unable to trace your account, hence we request you to provide your User Id or Registered mobile number.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greeting from Tikona.
With regards to your concern, we are unable to trace your account, hence we request you to provide your User Id or Registered mobile number.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
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+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed Jul 9, 2015 has been noted and our team is working on addressing the same.
Regards,
Tikona Care