Tikona — Non availability of speed for net surfing

Address:	Thane, Maharashtra, 400604
Website:	www.tikona.in

I am facing many issues with Tikona. Almost every night, from past two weeks, I am calling them for speed issue's and they keep on repeating to me the fact that “The problem is at our end & we are rectifying the same”. I have taken hand-sum plan of 30GB and then also, I am not able to use more than 9 GB. Plus now since past 2 weeks this problem persists every day. 0.2 MBPS is the speed which is actual as compared to 4 MPBS as promised by them, I dont suppose this time my usage will cross even 2 GB. I am completely frustrated as I have also incurred financial losses because of non-accessibility of net at my end. If I have to call Tikona every day and every day they take 24 hours to resolve the problem, when am I supposed to use the service then!!??.

These people if charge for their services, should be ready to take the responsibility also then at their end.