Tikona — Non Waiver of amount for non functioning Internet service

Address:

Pune, Maharashtra

This is an ESCALATION EMAIL. I have been asking for a waiver on my Tikona services for the past 2 months now as my Tikona Service was not functional for more than 15 days starting 3 May 2015. I have spoken with 10 different Agents at your CC center and every time I get a reply that they will review it and get back which they never do. This is the worst Customer service that i have ever seen. when the connection was not functional, i had to wait for 15 days top get it fixed when the issue with the roof top receiver and your agent kept telling me to re-boot my Systems and Wifi. The worst part is your agent comes to solve the problem. He finds that some of your agent had removed my Wire from the roof top receiver because there was an additional connection in my building, he unplugs the other wire and plugs my wire in. Is this the was you guys really operate? I want a reply on this email within a day as my account is due for renweal on 26 and i am not going to pay any late payment charges. I am out of country and my Family would need the Internet connection. If you guys cannot fix this then i would not want to continue with Tikona as Airtel is providing a far better service than you guys.