Tikona — Pathetic customer service | |||||
This is regarding the issues which I have been facing since over a month now regarding my Tikona broadband. The broadband is working on very less speeds & repeatedly I have contacted your technical center for the assistance. Every time I get to hear the same story, “The problem is at our end & we are rectifying the same”. I have been assured of a solution within 24 hours twice now. The last time I spoke to a female named Snehal, who had assured me that the same shall be rectified. She also made a false promise that a “senior technician” will visit my place in 24 hours, which NEVER happened. Your “so called” engineers have also paid visits to my place twice now & as per them the hardware seems to be working fine. Can you imagine a broadband promising a speed of 4 MBPS & working at 0.1 MBPS. It would be appalling for you to know that sometimes even the upload speed is greater than the download one. Was this information helpful? | |||||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||||
 4 Comments | |||||
Comments
Dear Ashish,
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKMY1259 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in
Regards,
Tikona Care
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKMY1259 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in
Regards,
Tikona Care
Dear Ashish,
This is a gentle reminder to follow-up on your concern listed on May 11, 2016. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKMY1259 in the subject line.
Regards,
Tikona Care
This is a gentle reminder to follow-up on your concern listed on May 11, 2016. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKMY1259 in the subject line.
Regards,
Tikona Care
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+91 22 6119 1700 [Non Technical Queries]
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
These people if charge for their services, should be ready to take the responsibility also then at their end.