[Resolved]  Tikona — Poor service and worst customer care.

Address:

Bangalore, Karnataka

Hi, I have an Tikona connection with customer ID[protected]. My Internet connection is not working properly from 3rd of March. I had to call the technical support team every day and they assure that next day the enigineer will visit my place, but he never turned up for 10 days. Each day when you call the technical support call centre, they used to make me wait for at least 20 minutes asking al stupid questions and i have to explain the whole story again and again. Its an STD number i lost lot of money on these calls also. For 10 days there was no response and on 11th day the service engineer came and fixed the issue. The internet worked for next few days, again for the last 3 days its not working properly. I have raised may complaints and got many promises from the technical support guys, but no engineer turned up so far. Though the internet is not working properly for the last 15 days, they are asking me to pay the bill. I have an 13GB connection where the monthly charge is more than Rs.1100/- for no service Tikona wants me to pay the bill. I think they should rather reimburse my telephone bill as i had to call everyday for 10days that too each call took some 20-30minutes. Tikona is looting money by giving poor service and the customer care is to rude to the customers. They dont consider customers valuable, but think we are their mercy. Regards, Remya