Tikona Digital Networks Complaints & Reviews

Hi, I have been facing connectivity issue since 19th Nov 2014 and i called Tikona customer care several times.Each time they told me that issue would be resolved in next 3 or 4 hours.But after 2 days now when i call them they put my call on hold for 20-30 minutes. My last complaint no was 1-[protected] and they have closed my complaint without solving the connectivity issue. Also I have given complaint no# to Mr. Ashok Kumar (Mob No# [protected]) dealer of tikona broadband services, but he didn't response on my complaint & ask me to call customer care again (very rudely).From the last 2-3 days he is not receiving my call. Customer care also not listening to the connectivity issue which i am facing. They are not professional people.So please try to teach them a lesson. My details: ID: [protected] Name : Pankaj Kumar

I was a user of Airtel internet and was very happy with the service, but because of very less Data provided by them, I switched to Tikona on Jan 1, 2015. As soon as the installation guys (Ayaz & Praveen) left the home, I started facing problem with the connection. Tried calling them, but nobody picked up. For the next 2 days, the connection worked a bit, but with frequent disconnections. I raised a complaint on 3rd, and the customer care guys started giving me lame reasons that a problem is going on with the backend server. Next day, an engineer (Nikhil) visit happened and he explained that my rooftop device was frequently roaming with different APs installed in the society. He tried with 2 other rooftop devices, but the connection didn't work. He explained that the connection should not have been installed by these guys in the first place as your roof is not an apt location for installing tikona broadband. He said the reason it worked during the demo was pure luck as the rooftop device might have caught some access point for those few moments. I waited till 5th for a resolution, but nothing happened. Seeing no hope with tikona, I asked Airtel to put their connection back. Tikona connection never worked for me since then. I asked tikona customer care to take back their connection and refund all my money including installation charges. Since then I've been receiving calls from tikona saying that they can disconnect my connection and will not refund my money just because I paid in advance. I demand to understand why my money cannot be refunded when tikona installation guys did a fraud with me while installation. They were aware about the roaming problem, but still didn't inform me about it. Why is it so difficult for big company like tikona to refund 2585 rupees for a customer who never got proper services from them. Tikona Customer Id: [protected] Complaints: 1-[protected], 1-[protected]

service ID[protected] the plan was for 6 months in the 5th month my home went under construction for the next few weeks during which the plan expired and TIKONA, without informing me they renewed the plan and since we unaware about this and then I received a multiple calls from different peoples some say they are calling from Delhi some say they are from MUMBAI, etc.
threatening me to pay the amount or some times settle the case outside the court with financial entity
today just now received a call from a person named Patil abuseing me to pay or face legal court case, filling an FIR, etc by the no.[protected]

I was holding a tikona connection with user ID: [protected] I have been getting calls from some lawyer Pankaj Rajput from Tikona[protected] threatening me that a case had been filed in the Delhi court. They say it is for the so called pending bill of Rs 1200 something and that they had filed a case against me. I have been receiving calls persistently from someone threatening me about the case. This is extremely annoying. I am extremely fed up with these threatening calls every now and then. This is to bring to your notice that i raised a request for disconnection in month of Nov 2013 by talking to your customer care dept and confirmed that there were no dues. I was presented with a bill in month of Dec for due of 1225 . Which I had not used. I had raised a complaint to tikona regarding the same and asked them to provide id. They said it will be sent to your cellphone which I did not received. Also, I did not receive the compensation/refund promised by your executives, a dozen times, for low/poor internet experience. You can even check the log of the maximum speed I have received during my tenure with tikona. Every month bill is increasing and when I try to call tikona care, the call is not taken and the IVRS system says I will get a call in next 48 hours which I never got. There is no pending bills that I am due for. I have also returned the POE adapter to tikona. So please stop harassing the customers by such lawyers or recovery agents. There is much discrepancy in Customer service from Tikona's part. Please resolve this immediately

Sir, ​ It is very surprised that Tikona Digital Networks company has terminated my Tikona Broadband internet connection ID-[protected] without my request on dated Nov.27, 2014. I am writing e-mails to repair my connection since Oct. 2014 as well as phonically, but this company has not been listen and repair my connection, which was dis-connect from their side since Oct. 2014. I spoke to customer care executives about my refund for the period, which I have not used the services several times, but they have not given even single rupee or satisfactory reply. I am facing the problem from the new installation of my connection and writing complaints by e-mails and phonically so-much from that time. All the time, their customer care executives assure me that they will resolve the problem and provide proper speed very soon. ​ Every month I am facing dis-connection and speed problems since new installation. But company could not give me continue and regular services since new installation. I had paid all my bills from starting the service to Oct. 2014. But Tikona wants to take to amount of next months, which I haven't use the service and they was failed to provide me a good service without dis-connected service. This company has given me so much depression, tension, mentally, physically and financially torture since many years.​ Kindly continue Tikona Broadband internet connection services, which I wants to take it and refund the amount from the new installation to till today due to Tikona company very bad, pour and out of their plan. Best Regards, ​ Sanjeev Kumar cell. [protected]

Dear sir, I took a tikona broadband internet postpaid connection in virar.The sales executive promissed me that you will get 2mbps speed as per your plan. From the first day the connection problem started and when it got connected it just gave me a speed of 300 kbps.I informed the sales executive about this matter and told him to disconnect the connection he did the same and took the modem and other hardware from my house. Now am getting bills and phone calls from tikona to pay bills for which i have not used their services.Please look into this matter and do the needful.

I took Tikona broadband connection in October 2013 and because we were relocating in different places I asked the customer care to disconnect it in January. However even after multiple calls and complaints they did not disconnected it and charged me bill for the January as well. I did pay the bill for January 2014 and asked them to disconnect the connection as soon as possible. They assured us they will disconnect it and this is the last charge which we need to pay. However we started receiving call and threatening message from September 2014 onwards that we need to pay the amount of 3100/-. Since my number was used by one of my previous roommate she contacted me regarding it. Unwillingly I have to pay the amount as they said they will seize my government id cards and I will not be able to make any transaction. Please help us regarding this, they neither disconnected the connection and made us pay extra by threatening us. Most of the normal public are not aware of laws. How to get my money back and file a case against those who mentally and financially harassed me? After posting a complaint here, they contacted me but every time its a new story. Sometime they say we went to your old address and did not got our device, after asking when was the time they went there they informed 4 months after registering a disconnection appeal. This is the Ticket No = TIKDE2357 They constantly cook new story and whenever I tell them my points they are completely speechless. They are not taking any action but merely calling us and telling us that whatever they did they had a purpose. Some undefined charges which they never inform to any customer and suddenly when they take your money all the rules starts popping up. Such type of services should be banned who never provide a resolution to customer and try to take out as much money as they can.

I was facing lot of issues on my tikona connection. After so many complaints and posting on social sites finally Tikona took my problem bit seriously and sent an engineer 'Nitin' with all the equipments. He checked the issue and come-up that problem was in roof top device, LAN cable and ODU device. He was surprised how my connection was working sometimes. Any way he changed everything and after that my connection was working perfectly. I was happy with the speed and the no droppage of connection. But my happiness was just for 1 week and again I started getting same dropping problem. Connection was dropping in every 5 -10 minutes . Customer care checked my connection remotely and said it is because your roof top device is trying to connect to remote server ... they arranged engineer visit. Engineer came ... checked my connection and informed that problem is not in my roof top device it is because of problem in server. And this problem will continue for at least next 15-20 days until server is not upgraded. :( I did some complaints again but problem not resolved. I was using an pre-paid connection of 1 year validity. My connection was going to expire on 28th Dec. So I stopped using it and decided that I'll not re-charge it again. See their tricks ... I got a call from them on 27-28th Dec ( same day when my connection was expired ). CC informed that 'They have resolved all my problems. After re-charge I can use proper services' . Why only on that day when my connection was expired .. I was not even able to check whether connection was working or not that day. I had a serious doubt that had done anything. They just wanted me to re-charge my connection. I requested to extend the validity as I was not using their service properly since long time. I would check the connection first and if all is good i'll re-charge otherwise not. They denied my request on ground of 'it was pre-paid connection'. So what it was pre-paid .. I had paid for 12 months and hardly used their service for 6-7 months properly. Any way ..now not in mood of re-new. Since Tikona connection was not stable ... I was using an parallel connection of Docomo. I am happy with Docomo and throwing this useless Tikona connection. Purpose of this post is just to inform other users about Tikona quality service. Tikona user ID: [protected]

customer i.d: [protected]I am very disappointed with Tikona and in my experience, tikona provides very very worst internet service as well as support. I have connectivity problem for past week weeks. I have called you 2 times . But still no proper response/ solution from you and this is not the first/second time. Like this things happen repeatedly from the period of am getting this connection. I have getting this connection from august 2014. From that date, i have complained about more than 20 times. Every times, you sad any reason and take more than 1 week to solve it and then after few days, again getting any problem. Why you are providing this very very poor/low quality service during day and evening time, speed is below 1 kbps while it should be 4mbps . My request is to please close/stop your internet service and don't make customer fool and waste our money if you cant provide quality service during day time .

sir i have complaint to tikona customer care for my wireless device but there is no response from there side. i registerd 5 complain in two weeks last two complain detail complain no.[protected] registerd by Miss Sayli on[protected] complain no.[protected] registerd by Miss Pratishtha on[protected]

I had purchased Plan ADBBM4M700 and paid on 30th December 2014(user id [protected]). The connection got activated on same day night and speed obtained was 3.5 against 4 Mbps.Fine but the very next day on 31st December the speed came down to .2 to .3 Mbps. On contacting the customer care i was told that I have been put on secondary policy as I have consumed 1 GB in a day against my limit of 10GB in a month. Now waiting silently till someone wakes up at their end before I decide to sue them. Ratan Chand [protected] [protected]@yahoo.com

I have raised request for disconnection on 29th-Dec. This request is still in progress. God know which process you people follow. I have already received the bill for the period 26th-Dec till 25th-Jan. I was facing issue in the service from 25th-Dec for which i had already raised compliant to the technical team. From 29th-Dec, I have stopped using your service all together and raised request for disconnection. Please confirm the bill which have been generated by the system is not part of final settlement as final settlement would be based on the day till i have used your service ?

Hello, My name is Dhawal Tale and ID is [protected], Service request 1-[protected]. I am facing issue with Internet as it is disconnected since 20 days and no site service engineer has been assigned to check and troubleshoot the problem. I am continuously following up with customer care and no one is taking any action to get this resolved. seems like i am talking to the wall. Please let me know where to escalate this case. Thanks Dhawal Tale [protected]

Dear Sir/Madam i am using your service last 5 year but now i decide that i am not using your service because i feel your service is so poor, i am mention why i decide to disconnect your service 1 as per commit speed is not available ( 4mbps ) 2 your call centre service is so poor after so many time i call your chargeable call center no but after wait time call get disconnect 3 it is wastage of my money and time 4 before 7 days of due date i got daily 6 to 7 payment reminder call morning 8 am to night 9 pm which is very painful so request to you pls disconnected my service and send my final bill i make the payment i don't want to use ur service also it is my register mail id from today onward i am not responsible to make payment in my tikona bill -- Regards Rajesh kumar gupta [protected]

I had called for disconnection. Still it's not being done. Should be beg for disconnection also. User ID# [protected] I had raised compliant for disconnection. It is not possible for your to provide the service but at-least do the disconnection. What are you trying to prove by not disconnecting my connection. Today morning also i called for disconnection confirmation but you are telling that some other team will call for disconnection. Is that team on some party mood or what that they are not calling back for confirmation. Is your telephone network working or is it's also like your service (non-functional). Why are you not calling for confirmation for disconnection and closing my connection. What selfish motive is there behind not disconnecting my connection.

Hi, I am Jitender from delhi, from last six month I am sending mails to tikona to terminate my account...but the story is same we are not using internet at all and requesting to disconnect my account and paid all my bills plus extra bills without using internet...but again they messaged me ur account has been activated and again bills are coming ...threatening calls from lawers I am mentally fedup and financialy looted by tikona...I want to get rid of it... jitender mann my user id is [protected]

I took Tikona broadband connection in October 2013 and because we were relocating in different places I asked the customer care to disconnect it in January. However even after multiple calls and complaints they did not disconnected it and charged me bill for the January as well. I did pay the bill for January 2014 and asked them to disconnect the connection as soon as possible. They assured us they will disconnect it and this is the last charge which we need to pay. However we started receiving call and threatening message from September 2014 onwards that we need to pay the amount of 3100/-. Since my number was used by one of my previous roommate she contacted me regarding it. Unwillingly I have to pay the amount as they said they will seize my government id cards and I will not be able to make any transaction. Please help us regarding this, they neither disconnected the connection and made us pay extra by threatening us. Most of the normal public are not aware of laws. How to get my money back and file a case against those who mentally and financially harassed me?

I have applied for Tikona broadband disconnection and they are not taking any action for the same. I has been a month ever since I have applied for disconnection and I get the bill even for the forthcoming cycle. This is the mail I have received from Tikona regarding the disconnection Subject: Regarding your Tikona connection- [protected] Date: 23 Nov 2014 13:10:01 +0530 From: Tikona.[protected]@tikona.in To: [protected]@xxxxxxx.xxxx This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below. Dear Mr. PRADEEP KUMAR R, With reference to the request raised on your Tikona broadband User ID [protected], registered against your name, we commit to make sincere efforts to resolve whatever difficulty or issue you may have faced by engaging senior specialist from our team. Your account shall remain under our retention efforts for next 10 days to allow us a fair chance to satisfy your concerns and make sure you continue using Tikona services. It will delight us to re-instate your confidence in us. Within these 10 days we shall seek your cooperation to facilitate a prompt resolution with help of Specialized Help desk as well our field care executives. We assure that in case our efforts to resolve valid issues to your satisfaction are not successful, then the monthly bill charges shall be applicable only till the next bill cycle date based on your last usage date or disconnection request date whichever is later. On processing of request for disconnection you will be required to return all Tikona installed equipment and material including indoor and outdoor CPE, POE adopter, cabling etc. In case CPE is not recovered charges of Rs 1500 shall be added towards the outstanding amount & you will continue to receive bill until you have not surrendered the CPE. Please note installation charges are non-refundable. Full and final settlement of the account will be done post completion of the above mentioned process. The activities are summarized against your Service Request Number 1-[protected], dated : 11/22/2014 06:43:03 PM 1) Resolution of issues or problem with your cooperation : Day 1 to Day 10 2) Formal email or call from your Registered Email or Mobile No. : Day 1 to Day 10 3) Suspension of account (last bill cycle) : Day 11 to Day 13 4) Payment of outstanding and return of equipments : Day 14 to Day 16 5) Closure of account : Once activity 4 is completed then within 48hrs account will be closed. Kindly note during the course of retention if your account shows usage then your account will be considered as retained & it would confirm you wish to continue with the services. In order to safeguard against any unauthorized request for disconnection of service we would also request you please write an email to [protected]@tikona.in from your registered email id or call[protected] from your registered mobile number if the above retention effort is not successful. Please note that communication received from email or mobile not registered as part of Personal Information of your Tikona account is liable to be considered as 'not valid' and thus request may not be processed. We do trust that through our sincere effort we shall be able to resolve any and all valid technical or commercial problems and shall maintain a long term client relationship. For faster access to Technical Support desk, call on[protected]* from anywhere in India. Regards, Customer Care Tikona Digital Networks *Standard call rate apply as per your operator.

This is a repeat issue and the issue still persists. I have mailed the team as on 27th of December, 2014 and I am posting the same here so that this reaches a wider audience. Copy of the mail sent to them has been pasted below, Screenshots can be mailed to an other id other than the ones already mailed if required. Hi All, Customer ID: [protected]. I had mentioned several times to all the technicians involved that there isn't any issues at my house or the router that I use. However, they still wanted me to test by connecting the LAN cable directly to my PC. I have done this on 24th of December and on 27th of December and the result is absolutely the same. Several engineers who have visited the site have also confirmed that the tower has issues. I have been patient for more than an year now and I am no longer willing to be patient. If you guys do not fix the issue with the tower permanently, please cancel the connection and refund the rest of the amount. In a city like Bangalore, there isnt a shortage of ISPs so switching over to a different ISP will never be an issue at all. Screencaptures when the system is directly connected has been attached to this mail. Images TikonaIssue44 and 45 corresponds to 24th and the 46th and 47th one corresponds to 27th. Please revert if you require any other information. Current speed as shown by Tikona speed test is a download of 133 kbps, upload of 55 kbps for a 2 mbps connection.(As mentioned screenshots attached to this mail)

Why these cheater/Looters are giving connection in the area if this is infeasible. Refund my money back which have taken in the name of installation charge when area is unfeasible. When you do not have bandwidth to support the customers then why the hell are you charging for the service. Everyday i am complaining for the service issue. Why the hell is such a company allowed to operate in India. They should be kicked and thrown out of here. You cheaters are not sending service engineer saying area is unfeasible so we will not send engineer. Then why the hell are you taking money from us. You looters/cheaters have no right to take money from us as this area is infeasible. All the customers in this area are going to file PIL against you for refunding our charges and compensation for the mental torture. Their so called technical engineers are just fools. They have no technical knowledge whatsoever. They have only 1 solution to all the issues. "Restart the device". Why is the consumer forum not taking strict against them. Why don't you ban them and impose heavy fine for looting and cheating cutomers.