Tikona Digital Networks Complaints & Reviews

I took Tikona broadband connection (4 MBPS, 1250 per month) in December 2014; am staying in Mugalivakkam, Chennai. It worked properly for 15 days or so. After that I am either not able to connect to internet or the speed is very low that opening one website (say, Times of India) is taking 15 - 20 minutes! I have made repeated complaints. Engineer visits happened three times and even that person said the Tikona tower coverage is bad! I...

I took tikona connection on 8th Feb 15, before giving payment one tikona person used to come daily for so that ilI'll take the connection, on the day of connection, he was showing me demo of speed, speed was 4mbps he did connection, connection was prorper till that, he left, after half n hr i open my laptop to user internet, network was not available i called same person he said he ll come in half n hr till 2hrs he didnt come again i called...

I have complaint many time for very low speed and connection issue but nobody care of it. there are no value for customer. even when i try to call customer care, many time they cut call and saying that all agent are busy and in other call they test connection everytime. no resolution till now from 2 month. pathetic reply from customer care. no response on mail. very bad service on pick time even not able to connect. no connection on...

From the past two weeks there is no internet service for the user id: [protected] we had lodged the complaint on 6th Feb regarding this issue complaint no: 1-[protected] one more complaint was lodged on 11th Feb complaint no: 1-[protected] one more complaint has been complained on 14th Feb complaint no: 1-[protected]. There are no responses for the complaints above, and when we ask the explanation about these complaint the customer...

I am an existing customer of Tikona (id: [protected]). I have been suffering of frequent disconnection for past one and half months. Regarding that I gave a complain and as per their policy that not to believe on customer’s words I did send several screen shots along with ip ping. After that apart from resolving issue they added some extras. Again I complaint, and send mail with screen shots. Now, everyday along with the frequent disconnection...

Here is the complain numbers I have log and the answer from customer care executive's and senior executive is alloys same the issue is resolve on call almost with snap shots I have send to Emil to Mr j.nair and from there also same reply the issue is resolve if the issue is resolve why its again and again rise ? The speed plan of my Internet is 4mbps but its dint get constant even 3 mops its been near 3 and above still I call and they resolve...

It is to bring to you notice that i am continuously harassed by your regular reminders and calls for the payment.I raised a request for removal of the equipment from my old place Mumbai and installing it at my new place in Delhi.The equipment was removed and collected by your engineer for which i am attaching the copy of same.While installing at delhi the tikona person informed me that its not feasible at your area due to connectivity problem...

Subscriber-id [protected] I've already requested to disconnect my tikona connection 4 months ago, also paid the pending amount. That time I was told by customer care that "Your connection is disconnected". Still they are generating the bill. Yesterday I got call from [protected] (Mohd Wasim Khan) forcing me to pay the bill and was talking about court case. I paid the amount as given online in my account. Still he says you didn't paid the...

Hi Team,

Subscriber Id - [protected]

This is to report that I have several times asked the Tikona team to disconnect my Internet connection starting from 17th of Jan, 2015. They do not disconnect the connection and they keep sending SMS and emails to pay the bills for the next year and so.

Tikona did torture me with their pathetic connectivity issues for over 1 and half year and now they are not...

On Saturday we subscribed a new connection & it was done, but on monday onwards it stopped working. I am tried of calling customer care they are not responding properly. we paid 4999 to get subscription. You are not providing services properly....

Hi Sir, My name Is Pritam Kale and I am registered user of Tikona, at the time of installation they promises to provide service but they didn't and also not responding properly to our complaint registered and after few month there Field engg is come to meet us and say that they are not able to provide service in our area and now they are disconnecting their connection and going to refund us amount of installation but after that they disconnect...

Hi, This is my USER ID : [protected], Since 3 month has been passed away I'm complaining again & again but still I'm facing same internet issue & the customer support of Tikona is like hell. They are doing jobs, they only generate complain number but there is no any response on that complaint number, I've complaint 3 times in this month but there is no any response on that. I've always paid on time but never get satisfied service...

3-4 months back we were frustrated due to speed of Tikona internet so we decided to stop using tikona and we requested to Tikona representative to close the connection. In response of that your representative told us to use the internet for a month and if you found the speed satisfactory then only pay and continue the service. Besides this, the speed was very slow and we again requested to stop the connection but no action were taken...

I had applied for termination 29th-Dec. My billing cycle is 26th-Dec. So per your policy i need to pay for 26th, 27th, 28th and 29th-Dec. I had 4 days of waive-off from my previous cycle. So the Final Settlement Amount should be Rs.0 as i needed to pay for 4 days and i had waive-off for 4 days. So there should not be any amount payable by me but you are sending email stating my Final Settlement Amount is Rs.110.13/- I have already raised...

My Account ID # [protected] I have been talking to Tikona Team since December 2014 (technically since July 2014) that there is frequent drop in the connection so disconnect my connection & REFUND my money. They keep on saying that give us one chance to resolve this but they could not resolve it yet. Now they are saying since you have Advance Rental Plan we cannot REFUND your money. I am not using their services since January 7...

My user id is [protected] and this is my second connection im getting from tikona, my first connection i used it for 1 year but that whole year im not able to connect with the internet even if it connected once in a blue moon the speed il get is only 10 KBPS to 400 KBPS out of 4MBPS they sed there is a problem in the device what they installed and they never changed it and sed my house is single ground floor so its not getting the connection...

My tikona id is tikona id: [protected]

And from last 15 days i m givinbg complain on complain and they make me nuts change adopter n router from last 15days but the 4mbps pla get speed of 435 kbps after doing that adopter game and the excutive says sorry thgere is no issue from our end and there technician visted says issue in wire so again call them they says no issue and we cant send technician just do work change adopter...

Hi, i am using service from 23 jan 2015. since 23 jan i am facing low speed or fluctuating speed. i paid for 4MBPS connection but not getting 4MBPS. i am getting some time less than 512 kbps some time less than 2mbps. i tried to contact and send many mail to Mr Nair who is manager of customer care but he and his team not willing to resolve the problem. from last 5 days i am facing same issue and tikona providing worst service. Customer...

1st Email Hi Team, We have taken the connection on 24 November 2014. I want to bring up a serious issue against Tikona broadband. Please look into the issue on priority basis. 1. Services has not completed two months, we have raised complaint more than six times. No proper solution. 2. My broadband connection has been discontinued from 24th Jan’2015 night and same has been not resolved after many call and discussion with customer...

Tikona leaves me with no alternative but complaint to the Indian consumer complaints forum. I have been complaining regarding SPEED ISSUES/ DROP ISSUES and everytime I call, I have been assigned a FALSE engineer visit not only by the Customer Care Executives but also by the Senior Desk from where I have received more then 5 calls but no resolutions. My logs with Tikona say the same and if accessed, you'll come to know that there has been...